IT SERVICES & IT SUPPORT
Scranton, Wilkes-Barre & Surrounding Area
Check Out How We Help Wilkes-Barre & Scranton Organizations With Great IT Services & Awesome IT Support
Horizon Dental Care had 3 office locations when we began working with them. We were able to transform the technology in 3 locations and allow employees 24x7x365 access to our Help Desk. Recently, we assisted with the opening of a 4th location through streamlining and simplifying their technology.
“Switching from our previous IT company was not an easy decision, but it’s been one of our best in recent years. Tech42’s knowledge and response time is second to none. They always go above and beyond to resolve issues and take outside software issues on as their own to get them resolved promptly.”
How Is tech42 Different From Other IT Service Companies?
To help guide our business partners growth and prosperity via insightful planning, successful execution and ongoing collaboration in pursuit of a shared vision.
Our Company Culture
We have created a culture where our employees can thrive through open communication and teamwork in conjunction with the tools and resources to provide our clients with the best service possible.
Our Industry Network
We are actively involved in many different National organizations that specialize in business to business education, learning and growth for IT companies.
Get to know tech42 better
We Are Tech42
Believe in our MissionCustomized IT Solutions for Every Business
Our goal at tech42 is to have the most effective and efficient customized plan for each of our clients. As you will see below we have strategies and processes that allow us to look deep into your IT infrastructure to determine the best solutions and maintenance processes to create a 5-star network for your business.
Customized 5-Star Network Process
Discovery & Partnership Delivery
After establishing that your technology goals align with our company philosophy, Tech42 conducts a technical and personnel analysis of your business and culture. Through this process, we derive a customized IT solution that surrounds your network hardware, business processes, applications, and overall company objectives. This allows us to provide an ROI, develop a true business plan, and begin driving value through your technology.
Implementation & Training
We provide an in-depth timeline and implementation schedule with your project manager based on your customized plan, surrounded by tasks and objectives discussed in previous conversations. Through our organizational structure, documentation guidelines, and staff training, we ensure a comfortable, well-communicated changeover with zero downtime or confusion among staff. Our goal is to provide training and reassurance to your employees during the transition.
Management, Monitoring & Ongoing Support
After ensuring network stability and security, our behind-the-scenes work begins. Your employees have 24×7 access to our technical staff, and we strive to drive business success and customer satisfaction. We meet with your business directors quarterly to assess all aspects of your service and address any concerns or changes for our partnership. Your IT risk is now in the hands of dedicated professionals at Tech42.
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