IT SERVICES & IT SUPPORT

Scranton, Wilkes-Barre & Surrounding Area

Managed IT Services

Managed IT Services

All the IT services your business needs to run daily for one affordable flat rate monthly cost.

Virtual CIO

Virtual CIO

Customized strategic IT planning and project management for your business’ future goals.

Software Development

Software Development

Customized strategic IT planning and project management for your business’s future goals.

Check Out How We Help Wilkes-Barre & Scranton Organizations With Great IT Services & Awesome IT Support

Horizon Dental Care

Horizon Dental Care had 3 office locations when we began working with them.  We were able to transform the technology in 3 locations and allow employees 24x7x365 access to our Help Desk.  Recently, we assisted with the opening of a 4th location through streamlining and simplifying their technology.

Button OIL Propane

“Switching from our previous IT company was not an easy decision, but it’s been one of our best in recent years. Tech42’s knowledge and response time is second to none. They always go above and beyond to resolve issues and take outside software issues on as their own to get them resolved promptly.”

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How Is tech42 Different From Other IT Service Companies?

Our Mission

Our Mission

To help guide our business partners growth and prosperity via insightful planning, successful execution and ongoing collaboration in pursuit of a shared vision.

Our Company Culture

Our Company Culture

We have created a culture where our employees can thrive through open communication and teamwork in conjunction with the tools and resources to provide our clients with the best service possible.

Our Industry Network

Our Industry Network

We are actively involved in many different National organizations that specialize in business to business education, learning and growth for IT companies.

Get to know tech42 better

We Are Tech42

Believe in our Mission

Customized IT Solutions for Every Business

Our goal at tech42 is to have the most effective and efficient customized plan for each of our clients. As you will see below we have strategies and processes that allow us to look deep into your IT infrastructure to determine the best solutions and maintenance processes to create a 5-star network for your business.

We Are Tech42

Customized 5-Star Network Process

Discovery & Partnership Delivery

After Establishing That Your Technology Goals Align With Our Company Philosophy, Tech42 Conducts A Technical And Personnel Analysis Of Your Business And Culture. Through This Process, We Derive A Customized IT Solution Surrounding Your Network Hardware, Business Processes, Applications And Overall Company Objectives. This Allows Us To Provide A ROI, Develop A True Business Plan And Begin Driving Value Through Your Technology.

Implementation & Training

Once We Develop Your Customized Plan, We Introduce You To Your Project Manager And Provide An In-Depth Time Line And Implementation Schedule That Is Surrounded By Tasks And Objectives Discussed In Our Previous Conversations. We Understand That An IT Transition Of This Size May Seem Like A Daunting Task, However, Through Our Organizational Structure, Documentation Guidelines And Staff Training – We Ensure A Comfortable, Thought Out And Well Communicated Changeover. Our Goal Is To Provide Zero Downtime And Confusion Among Staff While Providing Training And Reassurance To Your Employees.

Management, Monitoring & Ongoing Support

After Your Initial Implementation Phase, Your Project Manager Will Turn On Our Partner Portal, Switching You To Our Long-Term Care Division. At This Point, Your Network Is Stable And Secure And Our Behind The Scenes Activity Begins. Your Employees Now Have 24×7 Access To Our Technical Staff, The Executive Team Has A Shoulder To Lean On And Your Network Has Guidelines To Drive Business Success. Your IT Risk Now Rests In The Hands Of The Dedicated Professionals And Your Partners At Tech42. It Is Important That You See Your Employees Driving Business Into The Organization And That Customer Satisfaction Is Through The Roof. Therefore, We Plan To Meet With Your Business Directors Quarterly To Assess All Aspects Of Your Service. During This Review We Can Also Address Any Concerns, Feedback, Or Changes You Would Feel Are Suitable For Our Partnership.

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Take a Look at

Our Customer Satisfaction

21

Avg. Issue Response Minutes

98%

Satisfied Customers

1351

Managed Services Computers

Managed By

Dedicated Team

Michael Pickreign

Michael Pickreign

CEO & Co-Founder
Michael co-founded tech42 in 2010 and has used his vast experience and desire for a positive company culture to aid in tech42's success.
Joanne Nichols

Joanne Nichols

Director of Business Operations
Joanne has an extensive background in business financial management and operations. She uses her expertise to assure that daily operations run smooth at tech42.
Caleb Ruseskas

Caleb Ruseskas

Director of Technical Services
Caleb began working with tech42 in 2011 and has since grown into one of two current project manager roles, working closely with clients on each phase of their project.

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Experienced Professionals

Nelson Wood

Nelson Wood

Senior Network Engineer & Project Manager
Nelson has utilized his vast amount of industry experience to act as a project manager. He works closely with clients and our team on each phase of their project.
Mark Rice

Mark Rice

Service Manager

tech42 Provides Reliable IT Services Information For Organizations In Scranton & Wilkes-Barre

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Cyber Insurance In Wilkes-Barre & Scranton PA

Cyber Liability Insurance In Scranton & Wilkes-Barre PA

Essential Questions To Ask Your Scranton IT Company

Switching IT Companies In Scranton PA

Meet Mark Rice, tech42 Service Manager

Stop Ransomware In Wilkes Barre & Scranton

Thinking Strategically About Your Technology In 2022?

2021 Section 179 Information | Wilkes-Barre Scranton Businesses

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Our Partners

partners

Information Technology Insights & News From Your IT Team In Scranton & Wilkes-Barre

Data Privacy on Twitter

Many companies rely on data to connect with their customers. Collecting data allows companies to provide a personalized experience for individual users. However, collecting data can be a slippery slope. It can damage consumer trust, especially if that information is sold to a third party or stolen in a data breach. If a company is…

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2023 Tech Trends

Technology is changing and evolving faster than ever. We’re expecting exciting things in 2023. Artificial Intelligence Artificial intelligence has been developing and is becoming increasingly advanced, more popular and accessible. From AI art generators to filters on social media to chatbots to virtual assistants, artificial intelligence is everywhere. More individuals will be able to explore…

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Holiday Video Conferencing

Tech42’s Ultimate Holiday Guide to Video Conferencing

The holiday season is here! The holiday season is beginning to look very different with remote work options on the rise. Triple A said holiday travel last year was almost back to pre-pandemic levels. More people are opting to work remotely while traveling home to visit family and friends. Others might opt to work from…

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Email Scams

Spotting Email Scams

Phishing and other fraudulent messages were the most common cybercrime in 2020 with over 200,000 reports, according to the U.S. Federal Bureau of Investigation (FBI), Internet Crime Report 2020. Approximately 90% of data breaches occur from clicking links in scam phishing emails.  Cyber attacks, including phishing emails, tend to get worse during the holiday season,…

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Stay Safe During The Holiday Shopping Season

Holiday shopping is right around the corner. Many individuals will turn to online shopping instead of brick-and-mortar stores for holiday purchases. However, there are some things to be aware of before going on a  Christmas shopping spree.  Online shopping is convenient and easy for shoppers, but it’s also convenient and easy for hackers looking to…

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Distressed man using social media on his phone and laptop with "likes" and "caution" graphics.

Social Media Scams Are More Common Than You Might Think

In 2021, 4.48 billion people were using social media worldwide. While social media is a great way to meet and connect with new people, it’s also one of the easiest ways for hackers to access your personal information.  Why do hackers attack social media? There are billions of people worldwide with accounts for hackers to…

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