Managed Services

Strengthen, maintain and create support for your network.

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Team up with tech42

If you need additional assistance on a project, we are here to help!

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Flat Rate IT

All your IT services for one flat rate!

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IT Services & IT Support

Scranton, Wilkes-Barre & Surrounding Area

Managed IT Services

All the IT services your business needs to run daily for one affordable flat rate monthly cost.

Virtual CIO

Customized strategic IT planning and project management for your business’s future goals.

Software Development

Customized software for your business’s needs. This allows you to grow your software and databases as your business grows.

Horizon Dental Care had 3 office locations when we began working with them. We were able to transform the technology in 3 locations and allow employees 24X7X365 access to our Help Desk. Recently, we assisted with the opening of a 4th location through streamlining and simplifying their technology.

“Switching from our previous IT company was not an easy decision, but it’s been one of our best in recent years. Tech42’s knowledge and response time is second to none. They always go above and beyond to resolve issues and take outside software issues on as their own to get them resolved promptly.”

What makes tech42 Unique

Our Mission

To help guide our business partners growth and prosperity via insightful planning, successful execution and ongoing collaboration in pursuit of a shared vision.

Our Company Culture

We have created a culture where our employees can thrive through open communication and teamwork in conjunction with the tools and resources to provide our clients with the best service possible.

Our Industry Network

We are actively involved in many different National organizations that specialize in business to business education, learning and growth for IT companies.

we are

tech42

Believe in Our
MissionExpertiseProcess

Customized IT Solutions for Every Business

Our goal at tech42 is to have the most effective and efficient customized plan for each of our clients. As you will see below we have strategies and processes that allow us to look deep into your IT infrastructure to determine the best solutions and maintenance processes to create a 5-star network for your business.

Customized 5-Star Network

Process

Discovery & Partnership Delivery

After establishing that your technology goals align with our company philosophy, tech42 conducts a technical and personnel analysis of your business and culture. Through this process, we derive a customized IT solution surrounding your network hardware, business processes, applications and overall company objectives. This allows us to provide a ROI, develop a true business plan and begin driving value through your technology.

Implementation & Training

Once we develop your customized plan, we introduce you to your project manager and provide an in-depth time line and implementation schedule that is surrounded by tasks and objectives discussed in our previous conversations. We understand that an IT transition of this size may seem like a daunting task, however, through our organizational structure, documentation guidelines and staff training - we ensure a comfortable, thought out and well communicated changeover. Our goal is to provide zero downtime and confusion among staff while providing training and reassurance to your employees.

Management, Monitoring & Ongoing Support

After your initial implementation phase, your project manager will turn on our partner portal, switching you to our Long-Term Care division. At this point, your network is stable and secure and our behind the scenes activity begins. Your employees now have 24x7 access to our technical staff, the executive team has a shoulder to lean on and your network has guidelines to drive business success. Your IT risk now rests in the hands of the dedicated professionals and your partners at tech42. It is important that you see your employees driving business into the organization and that customer satisfaction is through the roof. Therefore, we plan to meet with your business directors quarterly to assess all aspects of your service. During this review we can also address any concerns, feedback, or changes you would feel are suitable for our partnership.

Take a Look at

Our Customer Satisfaction

2

Avg. Issue Response Minutes

1270

Managed Services Computers

Managed By

Dedicated Team

Michael Pickreign

CEO & Co-Founder
Michael co-founded tech42 in 2010 and has used his vast experience and desire for a positive company culture to aid in tech42's success.

Joanne Nichols

Director of Business Operations
Joanne has an extensive background in business financial management and operations. She uses her expertise to assure that daily operations run smooth at tech42.

Caleb Ruseskas

Director of Technical Services
Caleb began working with tech42 in 2011 and has since grown into one of two current project manager roles, working closely with clients on each phase of their project.

Meet Your tech42 Team

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Experienced Professionals

Bob Taylor

Senior Network Engineer & Co-Founder
Bob co-founded tech42 in 2010 and now works closely with clients to ensure that they are receiving the best quality support from the tech42 team.

Nelson Wood

Senior Network Engineer & Project Manager
Nelson has utilized his vast amount of industry experience to act as a project manager. He works closely with clients and our team on each phase of their project.

Matt Walsh

Senior Web Developer
Matt uses his expertise in the web development realm to create custom software for our clients to assist in the productivity and growth of their businesses.

Meet Your tech42 Team