IT SERVICES & IT SUPPORT
Scranton, Wilkes-Barre & Surrounding Area
Check Out How We Help Wilkes-Barre & Scranton Organizations With Great IT Services & Awesome IT Support
Horizon Dental Care had 3 office locations when we began working with them. We were able to transform the technology in 3 locations and allow employees 24x7x365 access to our Help Desk. Recently, we assisted with the opening of a 4th location through streamlining and simplifying their technology.
“Switching from our previous IT company was not an easy decision, but it’s been one of our best in recent years. Tech42’s knowledge and response time is second to none. They always go above and beyond to resolve issues and take outside software issues on as their own to get them resolved promptly.”
How Is tech42 Different From Other IT Service Companies?
To help guide our business partners growth and prosperity via insightful planning, successful execution and ongoing collaboration in pursuit of a shared vision.
Our Company Culture
We have created a culture where our employees can thrive through open communication and teamwork in conjunction with the tools and resources to provide our clients with the best service possible.
Our Industry Network
We are actively involved in many different National organizations that specialize in business to business education, learning and growth for IT companies.
Get to know tech42 better
We Are Tech42
Believe in our MissionCustomized IT Solutions for Every Business
Our goal at tech42 is to have the most effective and efficient customized plan for each of our clients. As you will see below we have strategies and processes that allow us to look deep into your IT infrastructure to determine the best solutions and maintenance processes to create a 5-star network for your business.
Customized 5-Star Network Process
Discovery & Partnership Delivery
After Establishing That Your Technology Goals Align With Our Company Philosophy, Tech42 Conducts A Technical And Personnel Analysis Of Your Business And Culture. Through This Process, We Derive A Customized IT Solution Surrounding Your Network Hardware, Business Processes, Applications And Overall Company Objectives. This Allows Us To Provide A ROI, Develop A True Business Plan And Begin Driving Value Through Your Technology.
Implementation & Training
Once We Develop Your Customized Plan, We Introduce You To Your Project Manager And Provide An In-Depth Time Line And Implementation Schedule That Is Surrounded By Tasks And Objectives Discussed In Our Previous Conversations. We Understand That An IT Transition Of This Size May Seem Like A Daunting Task, However, Through Our Organizational Structure, Documentation Guidelines And Staff Training – We Ensure A Comfortable, Thought Out And Well Communicated Changeover. Our Goal Is To Provide Zero Downtime And Confusion Among Staff While Providing Training And Reassurance To Your Employees.
Management, Monitoring & Ongoing Support
After Your Initial Implementation Phase, Your Project Manager Will Turn On Our Partner Portal, Switching You To Our Long-Term Care Division. At This Point, Your Network Is Stable And Secure And Our Behind The Scenes Activity Begins. Your Employees Now Have 24×7 Access To Our Technical Staff, The Executive Team Has A Shoulder To Lean On And Your Network Has Guidelines To Drive Business Success. Your IT Risk Now Rests In The Hands Of The Dedicated Professionals And Your Partners At Tech42. It Is Important That You See Your Employees Driving Business Into The Organization And That Customer Satisfaction Is Through The Roof. Therefore, We Plan To Meet With Your Business Directors Quarterly To Assess All Aspects Of Your Service. During This Review We Can Also Address Any Concerns, Feedback, Or Changes You Would Feel Are Suitable For Our Partnership.
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