IT SERVICES & IT SUPPORT
Scranton, Wilkes-Barre & Surrounding Area
Managed IT Services
All the IT services your business needs to run daily for one affordable flat rate monthly cost.
Virtual CIO
Customized strategic IT planning and project management for your business’ future goals.
Software Development
Customized strategic IT planning and project management for your business’s future goals.
Check Out How We Help Wilkes-Barre & Scranton Organizations With Great IT Services & Awesome IT Support
Horizon Dental Care had 3 office locations when we began working with them. We were able to transform the technology in 3 locations and allow employees 24x7x365 access to our Help Desk. Recently, we assisted with the opening of a 4th location through streamlining and simplifying their technology.
“Switching from our previous IT company was not an easy decision, but it’s been one of our best in recent years. Tech42’s knowledge and response time is second to none. They always go above and beyond to resolve issues and take outside software issues on as their own to get them resolved promptly.”
Let Tech42 Help You
How Is tech42 Different From Other IT Service Companies?
Our Mission
To help guide our business partners growth and prosperity via insightful planning, successful execution and ongoing collaboration in pursuit of a shared vision.
Our Company Culture
We have created a culture where our employees can thrive through open communication and teamwork in conjunction with the tools and resources to provide our clients with the best service possible.
Our Industry Network
We are actively involved in many different National organizations that specialize in business to business education, learning and growth for IT companies.
Get to know tech42 better
We Are Tech42
Believe in our Mission
Customized IT Solutions for Every BusinessOur goal at tech42 is to have the most effective and efficient customized plan for each of our clients. As you will see below we have strategies and processes that allow us to look deep into your IT infrastructure to determine the best solutions and maintenance processes to create a 5-star network for your business.
Customized 5-Star Network Process
Discovery & Partnership Delivery
After establishing that your technology goals align with our company philosophy, Tech42 conducts a technical and personnel analysis of your business and culture. Through this process, we derive a customized IT solution that surrounds your network hardware, business processes, applications, and overall company objectives. This allows us to provide an ROI, develop a true business plan, and begin driving value through your technology.
Implementation & Training
We provide an in-depth timeline and implementation schedule with your project manager based on your customized plan, surrounded by tasks and objectives discussed in previous conversations. Through our organizational structure, documentation guidelines, and staff training, we ensure a comfortable, well-communicated changeover with zero downtime or confusion among staff. Our goal is to provide training and reassurance to your employees during the transition.
Management, Monitoring & Ongoing Support
After ensuring network stability and security, our behind-the-scenes work begins. Your employees have 24×7 access to our technical staff, and we strive to drive business success and customer satisfaction. We meet with your business directors quarterly to assess all aspects of your service and address any concerns or changes for our partnership. Your IT risk is now in the hands of dedicated professionals at Tech42.
Get A Free Instant IT Service Quote Today
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Our Customer Satisfaction
Managed By
Dedicated Team
Michael Pickreign
CEO & Co-Founder
Joanne Nichols
Director of Business Operations
Caleb Ruseskas
Director of Technical ServicesPowered by
Experienced Professionals
Mark Rice
Service Manager
Stephen Tice
Network Solutions Engineer
Brian Miles
Network Solutions EngineerOnly the Best
Our Partners
Information Technology Insights & News From Your IT Team In Scranton & Wilkes-Barre
Don’t Panic: A Hitchhiker’s Guide to Hitchhiker Viruses
When Douglas Adams wrote “The Hitchhiker’s Guide to the Galaxy,” he probably wasn’t thinking about email attachments or phishing scams. But in the modern digital galaxy, there’s something you absolutely don’t want hitchhiking through your systems: malicious code. Hitchhiker viruses – named because they sneak into your network by catching a ride on downloads, email…
Alexa, Are You Secure? A Look at IoT Device Vulnerabilities
From smart doorbells and thermostats to voice assistants and baby monitors, IoT (Internet of Things) devices are everywhere. They’re convenient. They’re cool. And they can be very vulnerable. The more “smart” devices we connect to our homes and offices, the more entry points we create for cybercriminals. And it turns out, your Alexa or Ring…
Spring Cleaning for Your IT: A Routine IT Maintenance Checklist
Spring is the perfect time to clear out the clutter – not just in your office, but in your IT systems, too. Just like a well-organized workspace leads to better productivity, a properly maintained IT infrastructure keeps your business running smoothly and securely. At Tech42, we help our clients maintain their systems year-round, ensuring optimal…
How to change your email signature in outlook (And why it matters)
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Why your business needs stronger passwords (and how to make them secure)
“Password123” isn’t cutting it anymore It’s 2025 and if your business is still using simple, easy-to-guess passwords, you’re leaving the door wide open for cybercriminals. Weak passwords are one of the biggest security risks companies face, yet they remain one of the easiest problems to fix. Many people reuse passwords across multiple accounts, making it…
Avoiding holiday cyber scams: Proactive tips from tech42
The holiday season is prime time for cybercriminals, with increases in online shopping, exclusive deal emails, and more remote work. At tech42, we take a proactive approach to cybersecurity. As an extension of your IT team, we protect your business from holiday cyber scams before they happen. Here’s how we keep you safe this season….
