Mark Rice: tech42 Service Manager
To help us serve our clients at the highest possible level, tech42 LLC has made some changes to our service team. At tech42 LLC, our clients, and providing them with our unwavering support, are at the front lines of everything we do. As we continue to grow, so does our customer service team.
tech42 LLC is proud to welcome Mark Rice into the tech42 LLC family as the new Service Manager. Mark comes to us with a strong background in customer service management, giving him a unique perspective on handling the daily issues that our clients face. We are confident Mark’s experience will enable us to further increase our service levels to clients.
Mark comes with 24 years of experience in the manufacturing industry, holding many different positions from production to sales to the supply chain side, varying in different degrees of management. This exposure has not only given Mark a breadth of knowledge of service but has driven him to the forefront of understanding the perspectives of our clients.
Key Attributes and Purpose of the Service Manager Role:
- Delivering client satisfaction
- Improving efficiency
- Contract management
- Enhancing skills
- Resource allocation
How Mark & The tech42 Team Can Help Businesses In Scranton & Wilkes-Barre
Mark’s experiences have allowed him to establish and maintain relationships with those he has assisted. With Mark’s insight into the daily operations of manufacturing facilities, he offers a unique point of view in addressing issues our clients are facing, as well as offering new and improved solutions for some of those same issues. With Mark’s experience, he understands the importance of feedback and will actively incorporate the recommendations throughout the company.
Mark will be responsible for service team leadership, driving growth and excellence in the delivery of our managed IT services. Mark has demonstrated an ability to develop and manage high-performance teams. When asked about what he hoped to move forward with, Mark identified the opportunity to help clients and make tech42 LLC a better organization as some of his leading motivators.
“tech42 LLC was already a pretty good organization. Working with Mike, we have some ideas going forward. Making sure that the customers are taken care of is. We also want to become more efficient as a company, we want to respond better to customers, and we want to work together as a team to make sure that it happens, utilizing the tools that we get from different vendors.”
Mark has a particular focus on delivering the very best service to our clients. With the amount of work on the go, Mark has already hit the ground running and has already slotted into the tech42 LLC team really well. Mark is a welcoming addition to the tech42 LLC team as we continue to expand and innovate to ensure the very best standards of services are rolled out and delivered across every aspect of the business and provide our clients with the best opportunity to succeed in their industry.
Our team continues to grow, and we want to ensure we maintain a close-knit service team and ensure we offer clients the level of service they deserve. As part of our constant focus on expanding infrastructure, to scale properly, we’re thrilled to have yet another strong manager leading our team with excellence and extensive experience. With Mark as our new service manager, we anticipate that the chances of significant interruptions to our services or business will be greatly reduced.
The formalized policies, processes, and roles will all work together, providing strong communication to our clients and stakeholders throughout the changing processes. With operations performing more efficiently and employee productivity experiencing a major boost, we certainly expect to see an overall increase in client satisfaction.
With fewer interruptions in service delivery and faster responses, clients will see vast improvements in their day-to-day operations, including a reduction in service outages and greater availability. Should a client submit a support ticket, our improved process will ensure that a member of our team responds to every service request, further improving the type of experience we deliver to our clients.
The tech42 LLC team is transparent. We are constantly reinventing our processes to better our clients and build relationships. Without clients, there is no tech42 LLC, therefore client satisfaction is one of our main priorities. Our passion is to help businesses and organizations solve problems using technology. We love it when someone says, “Wow! I didn’t even think that could be fixed.” or “Wow. Everything makes sense now.” Over the years, we have realized that technology can be a powerful tool or a major pain.
Technology is not impactful without people, and for many, it can create headaches, frustrations, and even anxiety when using it. The tech42 LLC team takes that to heart and we are always seeking new ways to make our clients’ experiences with their technology simple. When technology works right, it can be a powerful tool for businesses and organizations to achieve their goals. We understand the impact great technology can have, or not have, on our clients.
Our new service manager understands his platform and knows he can use his platform to make a difference within our company through technology. As a result, our entire team will have the tools we need to make a difference with our clients. Mark understands the type of interactions he will have with our clients and is driven about establishing a more improved culture at tech42 LLC.
We have worked relentlessly, adjusted our service offerings, and discovered new ways to engage our team. Today, we are filled with excitement for our clients and employees as we look forward to what’s to come in 2022. We are delighted to see the passion and ideas our team sees possible for our company in 2022 and beyond. We will continue to put our efforts together to develop a culture of growth and support.
We are leaders in managed IT services, and our team is not only knowledgeable, but we are enthusiasts as well. Mark and the rest of the team will always be willing to help out and get you back to doing what you do best, running your business. Your IT is in great hands here at tech42 LLC.
Thanks to Stuart Crawford from Ulistic for his interview with Mark.
Michael is the President and owner of tech42 LLC. He has more than 20 years of cross-discipline experience in the information technology industry, and has worked both as a network engineer and software developer. He is a passionate student of the interaction between technology and business and leveraging that knowledge to help tech42’s clients achieve both technology and business success.