Help Desk Services

Our remote help desk capabilities mean tech42 offers 24/7 support for your staff.

Are you a business owner or CIO that doesn’t see the need to have an in-house help desk, but still needs support for your employees? If so, tech42 can work with you to strategize. Our help desk team is a resource to many businesses and their employees, working around the clock to clean up any issues that an end user may be experiencing.

Our Help Desk team is available 24/7/365, which means when your employees are having an issue we should be their first call. We provide a consistent and reliable team of Level I and II technicians that learn your business, software, and procedures and help facilitate the fastest way to get back to work. Whether you require after-normal business hours support or have multiple locations at varying distances, our remote access ability makes it feel like we are always in the building.  What better way to keep your business running?

Your Benefits

No in-house support staff needed

24/7/365 availability & access

No fees for travel & expenses

Detailed documentation to provide faster support time

Access to state of the art ticketing system, tracking, and status

Avoid downtime & increase productivity for employees

Information Technology Insights & News 

From Your IT Team In Scranton & Wilkes-Barre

When To Upgrade Your Office Hardware

By Doug Griffiths • August 11, 2026
Older office hardware can hurt security, productivity, and reliability before it fails. Learn the warning signs and when to plan your next upgrade.

“Have You Tried Turning It Off and Back On Again?”: Why Rebooting Actually Works

By Rachel Cunningham • July 10, 2026
Why does restarting a device fix so many tech problems? Learn how reboots clear temporary issues, restore performance, and improve reliability.

Secure Cloud Computing for Medical and Dental Practices

By Rachel Cunningham • June 5, 2026
Learn how secure cloud computing helps medical and dental practices stay HIPAA compliant, protect patient data, and keep systems running reliably.