tech42, llc

“Have You Tried Turning It Off and Back On Again?”: Why Rebooting Actually Works

Fri, 10 Jul 2026 17:30:26 GMT

It is probably the most well-known phrase in tech support: “Have you tried turning it off and back on again?”

In business environments, IT teams and managed service providers hear this question every day. While it may sound like a simple fix, there is a real reason restarting devices solves so many common technology issues .

Whether it is an employee workstation, office printer, Wi-Fi router, laptop, or other business-critical device, restarting gives the system a chance to clear temporary issues that build up over time. And surprisingly often, it resolves the problem.

People usually hear that advice and assume it is just a default response from IT professionals. In reality, there is solid technical reasoning behind why rebooting works.

Why Technology Starts Slowing Down

Modern devices are constantly handling background activity throughout the day. Applications open and close, software updates run silently, and systems continuously connect to cloud platforms, wireless networks, printers, and other devices.

As systems continue running, small operational issues can start to build up in the background.

A program may freeze without fully shutting down. A network connection might stop communicating properly. Memory usage can become overloaded, or a device may still appear connected even though certain services are no longer responding correctly.

In many cases, these are not hardware failures or major technical problems. They are temporary system issues caused by devices and software running continuously without a reset.

What Actually Happens During a Reboot

Restarting a device forces the system to shut down active processes and reload everything from a clean state.

A reboot can:

Clear temporary memory (RAM)
Stop frozen applications and background services
Reset network connections
Reload operating system functions
Apply pending updates properly
Reconnect hardware and software communication

The device is being cleared of the temporary issues that may be interfering with normal operation.

Why Businesses Still Schedule System Reboots

Even in professional IT environments, regular restarts are still part of maintaining stable systems.

Servers, workstations, networking equipment, and cloud-connected devices all occasionally require reboots to apply updates, refresh services, and maintain reliable performance.

Technology may be advanced, but systems still need resets from time to time.

Why Rebooting Fixes Internet and Wi-Fi Problems

One of the most common examples is internet connectivity.

A Wi-Fi router can appear online while still struggling with overloaded connections, stalled communication, or memory-related slowdowns. Restarting the router refreshes those connections and allows devices to reconnect cleanly.

The same thing happens with laptops and mobile devices. Sometimes a device is technically connected to Wi-Fi but certain applications stop communicating correctly with the network.

A reboot resets those connections entirely.

Rebooting Helps Software Too

Applications and operating systems also benefit from occasional restarts.

Programs that stay open for long periods of time can develop memory leaks, temporary glitches, or stalled background tasks. Over time, this can lead to freezing, crashing, or unusual performance issues.

This is especially common after updates . Many software and security patches are not fully applied until the device reboots.

Restarting the system clears those processes and reloads the software properly.

Sometimes the Simplest Fix Really Is the Right One

A surprising number of day-to-day technology problems come down to temporary system conflicts that disappear once the device restarts cleanly.

So while “Have you tried turning it off and back on again?” may sound cliché, there is solid technical reasoning behind it. And most of the time, it works!

If your business is dealing with technology issues, slow systems, or unreliable devices, Tech42 helps organizations identify the bigger problems behind everyday IT frustrations. Contact us to get started!

Secure Cloud Computing for Medical and Dental Practices

Fri, 05 Jun 2026 14:34:22 GMT

Cloud technology has changed how medical and dental practices operate. Patient records are accessible from anywhere, teams can collaborate more efficiently, and backups no longer rely on a single server sitting in a back office.

But healthcare cloud computing also comes with a different level of responsibility.

Medical and dental practices handle sensitive patient information every day. That means cloud systems cannot just be convenient. They also need to be secure, reliable, and HIPAA compliant.

Secure cloud computing is absolutely achievable for healthcare organizations. In 2026, the challenge is less about whether practices should use the cloud and more about whether they’re using it correctly.

What Secure Cloud Computing Means for Healthcare Practices

Secure cloud computing refers to storing, accessing, and managing healthcare data through cloud-based systems while maintaining HIPAA compliance.

For medical and dental practices, this often includes:

Electronic health records (EHR/EMR)
Cloud backups and file storage
Dental imaging systems
Patient portals and scheduling software
Billing and insurance platforms

The cloud itself is not inherently risky. In many cases, modern cloud infrastructure is more secure than outdated on-premise servers. Problems usually happen when systems are poorly configured or left without ongoing security oversight.

How Secure Cloud Computing Supports HIPAA Compliance

One of the biggest misconceptions surrounding healthcare cloud services is that cloud computing automatically creates HIPAA problems. It doesn’t.

HIPAA allows medical and dental practices to use cloud providers as long as the right safeguards are in place. That usually includes encryption, access controls, audit logging, secure backups, and vendor agreements.

Most Healthcare Cloud Security Problems Start With Access Issues

When healthcare systems are compromised, the cause is often surprisingly simple: an employee reused a weak password, multi-factor authentication was never enabled, or a former staff member still had access to patient systems after leaving the practice.

These small gaps are some of the biggest causes of healthcare cybersecurity incidents.

That’s why identity and access management plays such a major role in secure cloud computing for medical and dental practices. Strong cloud security depends on limiting access to the right people while making it harder for unauthorized users to get in.

Common Healthcare Cloud Security Risks for Medical and Dental Practices

When you step back, most healthcare cloud security issues fall into a few predictable categories:

Weak passwords and missing MFA
Unsecured backups and outdated systems
Phishing attacks and vendor security gaps

These problems rarely appear all at once. They build gradually over time through small operational gaps and overlooked maintenance.

Once practices recognize those patterns, cloud security becomes much easier to manage.

Secure Cloud Computing Helps Practices Stay Operational

Healthcare cloud security is more than just compliance—it’s stability.

Medical and dental practices need systems that remain secure, accessible, and reliable even during unexpected disruptions. A properly managed cloud environment helps protect patient information while keeping the practice running smoothly day after day.

For healthcare organizations looking to improve security and simplify IT management, tech42 helps medical and dental practices stay secure, compliant, and connected in the cloud. Reach out to us to get started!

MFA Fatigue: What to Do When You Get Bombarded by MFA Requests

Fri, 08 May 2026 15:23:40 GMT

Multi-factor authentication (MFA) is now a standard part of your technical life. From 2fa to biometrics to passkeys to SMS codes, they add a layer of protection beyond passwords, to help prevent unauthorized access even if login credentials are exposed.

A growing issue in 2026 is a new thing called “MFA fatigue” or MFA bombing/spamming. Users will receive repeated authentication prompts and eventually approve one without thinking, just to make the notifications stop.

That one click can be enough to give an attacker access .

What Is MFA Fatigue?

MFA Fatigue is a social engineering tactic designed to steal your sensitive login information and access your private accounts. Attackers are banking on the user getting annoyed and just clicking quickly to clear their screen of notifications.

Here’s how it usually happens:

An attacker obtains a username and password somehow
They attempt to login repeatedly, knowing they can’t access without the approval of your MFA
The legitimate user receives multiple prompts
Eventually, the user may approve either by accident or via frustration or confusion

From the user’s perspective, it can feel like a glitch or system error. From the attacker’s perspective, it only takes one approval to get in.

Why MFA Attacks Work

MFA fatigue works because it targets human habits.

When a human gets an MFA prompt, they will often just click “approve” quickly without thinking because of muscle memory. If a user gets many requests in a short period of time, they may just assume there was a delay or some duplicate request.

Without clear information about where the login is coming from, users may not realize something is wrong.

What Happens After You Approve

Approving a fraudulent MFA request gives an attacker access as if they were the legitimate user.

Once inside, they are able to:

Access email accounts or internal systems
Reset passwords
Move across systems
Send phishing emails from trusted accounts

Because the login appears valid, it can be harder to detect immediately.

What You Should Do Instead

If you receive an MFA request you did not initiate:

Do not approve it
Deny the request if possible
Change your password immediately
Notify your IT provider or internal team

Acting quickly can stop an attacker before access is fully established.

Stay Alert, Not Frustrated

MFA fatigue is effective because it relies on quick reactions. Slowing down for a moment and asking, “Did I just try to log in?” can prevent a serious issue.

A single approval might not seem like a big deal, but in the wrong situation, it’s exactly what an attacker is waiting for. If you’re unsure about a suspicious login attempt or want to strengthen your security setup, Tech42 can help review your systems and make sure your protections are working the way they should.

Why Upgrading Your Operating System Is a Must in 2026

Wed, 01 Apr 2026 14:09:53 GMT

It’s easy to delay operating system upgrades. You might think “Do I really need to update my operating system NOW?” or “Can’t this wait until later??” If your computers still work, change can feel unnecessary. In 2026, that approach creates real risk.

Staying current with systems like Windows 11 and the latest macOS versions (as of this writing, it’s macOS 26 Tahoe) is one of the simplest ways to protect your business and keep operations running smoothly.

Security Comes First

Outdated operating systems stop receiving critical security updates. Once that happens, any new vulnerability becomes an open door.

Modern systems include stronger protections against ransomware, malware, and unauthorized access. Upgrading closes gaps that older systems leave exposed.

Compatibility Is Not Guaranteed

As software evolves, support for older operating systems disappears. This leads to applications that won’t install, update, or function correctly.

Cloud platforms, browsers, and security tools move especially fast. If your systems fall behind, your tools will too.

Performance and Reliability Improve

New operating systems are built to work with current hardware and workloads. Upgrades often result in faster performance, better stability, and fewer interruptions.

Systems that are kept current tend to run more consistently over time.

Delays Lead to Bigger Problems

Putting off upgrades can lead to unplanned issues like system failures, security incidents, or costly emergency replacements.

A planned upgrade is far easier to manage than reacting to a problem after it happens.

Keep Your Business Moving Forward

Operating system upgrades are not just routine maintenance. They are part of keeping your business secure, compatible, and efficient.

If your systems are behind, now is the time to evaluate and plan your next upgrade.

If you need help upgrading, planning, or managing your systems, Tech42 can help make the process smooth and keep your business running without disruption. Contact us today !

One Click Can Cost You: Here’s How to Respond

Tue, 03 Mar 2026 19:35:00 GMT

Most of us move through our inbox quickly. When an email looks legitimate, it is easy to click before taking a closer look. Sometimes you realize afterward that something was not quite right.

The fact is, cybersecurity incidents do not always start with a major breach, they often begin with a single email and a single click. Whether you are managing a business or just your personal accounts, knowing how to respond can make a significant difference.

If you think you clicked something suspicious, don’t panic. A single click does not automatically mean your information is compromised, what matters most is how you respond.

Here are the immediate steps you can take to protect yourself and your business.

1. Disconnect and Pause

If you clicked a suspicious link or downloaded something questionable, disconnect from the internet right away. Turn off Wi-Fi or unplug your network cable. This can prevent potential malware from spreading or communicating with outside servers.

Especially in an office setting, notify your IT provider immediately before reconnecting. Many breaches become serious not because of the initial click, but because no one reported it. It is crucial that you take a step back and calmly report the incident as early action makes a significant difference.

In an instance like this, our team at Tech42 will check logs, monitor network traffic, and ensure no further action is required.

2. Secure Your Accounts

If the suspicious link brought you to a login page and you entered credentials, assume those credentials are compromised.

Do not try logging in again on that same page. Instead, go directly to the official website by typing the correct URL into your browser and change your password immediately. If you use that same password elsewhere, change those accounts as well. Using unique passwords for every account significantly limits damage.

If you have not enabled multi-factor authentication, now is the time. It adds an extra layer of protection even if your password has been exposed, and will be beneficial to your emails, bank accounts and other business systems. Even if attackers obtain your login credentials, they cannot access your account without the secondary verification step. For businesses, this step is especially critical.

3. Monitor for Unusual Activity

Keep a close eye on:

Bank transactions
Password reset emails
Unrecognized login alerts
Sent emails you did not write

These Phishing emails are effective because they create urgency and cause an emotional response. Examples of claims include emails stating your account will be closed, a package could not be delivered, you owe money, or you must immediately reset your password. Attackers rely on quick reactions, so slowing down is your best defense. If an email pressures you to act immediately, that is your cue to pause and verify.

If you notice anything suspicious, you should only act immediately by contacting your financial institution or service provider. Early reporting can make all the difference for your business. Small incidents become major problems when no one speaks up.

The Bottom Line

Clicking a suspicious email is common, but ignoring it is what creates risk. Quick action can prevent financial loss, identity theft, and system damage. If you are unsure whether your device or network is secure, it is always better to ask.

The steps provided above will reduce your risk of being tricked by a phishing email, along with using stronger passwords, multi-factor authentication, and keeping software updated.

At Tech42, we help individuals and businesses strengthen their technology, protect their data, and respond quickly when something goes wrong. If you think you may have clicked something suspicious, reach out. We are here to help you sort it out before it becomes a bigger problem.

Why Your Wi-Fi Is Not Connecting

Thu, 05 Feb 2026 16:48:00 GMT

When Wi-Fi stops working, it often feels random. One moment everything is fine. The next, devices drop connections, pages stop loading, or networks disappear altogether. While it’s tempting to blame the internet provider right away, Wi-Fi issues often come from a handful of common causes inside the business or home network. Many times, you can troubleshoot the issue yourself, and when you can’t, there’s always Managed IT Services .

Understanding why Wi-Fi fails is the first step toward fixing it and preventing repeat problems.

Are Wi-Fi and Internet the Same Thing?

Wi-fi and Internet are NOT the same thing.

Wi-Fi is the wireless connection between your device and your router or access point. Internet access is the connection from that router to your service provider. Your Wi-Fi can be “connected” while the internet itself is down, or your internet can be active while Wi-Fi struggles to reach it.

To put it in simpler terms, the internet is like your city’s water main. This is the big pipe under the street that brings water to your building from the city. If a water main breaks three blocks away, no one in your building gets water. That is an ISP (Internet Service Provider) outage. You can’t fix it. You just have to wait for the city to fix the pipe.

Likewise, your Wi-Fi is like your building’s plumbing. The Wi-Fi carries the signal from the ISP to your devices like the pipes in your house or office carry water to your faucets.

This distinction matters because it helps narrow down where the problem actually lives.

Signal Strength and Coverage Gaps

Wi-Fi relies on radio signals, and those signals weaken over distance. Walls, metal shelving, appliances, and even office layouts can interfere with coverage.
Common signs of signal issues include:

Strong connection near the router but weak or no signal elsewhere
Dropped connections when moving between rooms
Slow speeds despite a fast internet plan

In many cases, the router or access point placement is the issue. Equipment tucked into closets, basements, or corners of a building rarely provides consistent coverage.

Too Many Devices on the Network

Modern offices connect far more than laptops and phones. Printers, cameras, TVs, phones, and smart devices all compete for bandwidth.

When too many devices are connected at once, Wi-Fi performance can suffer. This is especially noticeable on older equipment that was never designed to handle today’s device density.
Symptoms often include:

Devices connect but feel sluggish
Video calls freeze or drop
Connections fail during peak usage times

Upgrading access points or properly segmenting the network can reduce this strain if you cannot disconnect devices.

Outdated or Misconfigured Equipment

Wi-Fi standards have changed significantly over the years. Older routers and access points may technically still work, but they struggle with newer devices and modern security requirements.
Misconfigurations can also cause connection issues, including:

Incorrect security settings
Firmware that hasn’t been updated
Overlapping channels with nearby networks

Wi-Fi standards have changed significantly over the past few years. Older routers and access points may still function, but they struggle to keep up with modern devices and security expectations.

Many newer laptops and phones now support newer versions of Wi-Fi. These bands are far less crowded than the older 2.4GHz and 5GHz frequencies and allow for faster, more stable connections. If a business is still running network equipment from several years ago, those newer devices are forced back onto congested bands, limiting performance even when the internet connection itself is fast.

This often leads to confusion. Users assume the device or internet service is the problem, when the real issue is network hardware that hasn’t kept pace with how people work today.

These problems often go unnoticed until performance degrades enough to interrupt daily work.

Network Interference

Wi-Fi operates on shared frequencies. Nearby businesses, apartments, or even warehouse equipment can interfere with your signal.
Interference can cause:

Inconsistent speeds
Random disconnects
Devices failing to stay connected

This is especially common in dense office parks, multi-tenant buildings, or industrial spaces. Proper channel planning and modern access points help reduce interference.

Security Settings Blocking Access

Sometimes Wi-Fi is working exactly as designed, but security settings prevent devices from connecting.
Examples include:

Devices blocked by access control rules
Password changes not shared with users
Guest networks with limited permissions

Strong security matters, but it needs to be managed carefully so it protects systems without disrupting productivity.

Why Wi-Fi Problems Keep Coming Back

Many Wi-Fi issues are treated as one-time fixes. A router reboot solves the problem temporarily, but the root cause remains.

Without proper monitoring, documentation, and maintenance, networks slowly drift into unreliable territory. What starts as a minor inconvenience turns into repeated downtime.
This is why professionally managed networks tend to perform better over time. They are designed, maintained, and adjusted as needs change instead of reacting only when something breaks.

A Better Way Forward

Reliable Wi-Fi is not optional. It supports communication, security systems, cloud tools, and daily operations.

If Wi-Fi problems are frequent, it may be time to step back and evaluate the entire network. Proper equipment, thoughtful placement, ongoing management, and security oversight make the difference between constant frustration and consistent performance.

When Wi-Fi works the way it should, it fades into the background. That’s exactly where it belongs.

If your business in Scranton, Wilkes-Barre, or anywhere in Northeast Pennsylvania is dealing with dropped connections, dead zones, or slow speeds, Tech42 can help. Our team designs and supports Wi-Fi networks built for real workplaces, from offices to warehouses and industrial environments.

Contact Tech42 to schedule a network evaluation and get your Wi-Fi working the way it should.

AI Is Only As Smart As Your Data

Thu, 01 Jan 2026 14:00:00 GMT

AI is being added to business tools at a rapid pace. From search assistants to automated reporting, many organizations expect faster answers and better decisions. But there’s a basic limitation that often gets ignored.

AI can only work with the information it’s given. An AI is not intelligent in the traditional sense. LLMs will predict the most likely next word based on patterns learned from large amounts of input text, given the context of the words that came before it and the constraints of the prompt.

If your data is outdated, disorganized, or incomplete, the output will be wrong. Not because the technology failed, but because the foundation wasn’t ready.

This is where data integrity matters.

What “Garbage In, Garbage Out” Really Means

“Garbage in, garbage out” is not a new concept in IT, but AI amplifies its impact. Traditional systems might fail quietly or slow teams down. AI, on the other hand, produces confident answers instantly, even when those answers are based on bad information.

AI tools pull from existing file systems, databases, permissions, and integrations. They do not understand context the way people do. If there are five versions of a document, unclear folder structures, or legacy data mixed with current files, AI has no reliable way to choose the right source.

The result is speed without accuracy.

How Data Hygiene Breaks Down Over Time

Most businesses do not intentionally create messy data environments. It happens gradually.

Files accumulate as teams grow. Naming conventions change. Employees come and go. Cloud storage makes it easy to save everything, everywhere, without much thought to structure. Over time, shared drives and platforms become cluttered with duplicates, outdated documents, and folders that no longer reflect how the business operates.

The systems still work, but only because people compensate. Employees learn where things “usually” live. They ask coworkers for the latest version. They double-check information manually.

AI does not do any of that.

Why Buying AI First Is a Risk

There is a growing push to “add AI” to business workflows. The assumption is that AI will clean things up, surface insights, or make sense of complex environments. In reality, AI increases speed, not accuracy.

When AI is layered on top of poor infrastructure, it becomes a liability. Incorrect outputs can influence decisions, create compliance issues, or spread outdated information across teams. The faster the tool, the faster those mistakes travel.

AI exposes broken systems.

What Clean Data Looks Like in Practice

Data integrity does not require perfection, but it does require structure.

Clean data environments share a few common traits:

Clear and consistent folder structures
One defined source of truth for key documents
File naming standards that make sense to everyone
Access controls aligned with job roles
Regular cleanup and archiving of unused or outdated data

These practices reduce confusion for people and create reliable inputs for systems. When AI tools are introduced, they pull from accurate, current sources instead of guessing.

Infrastructure Before Innovation

The most effective AI strategies start with fixing the foundation. That means evaluating how data is stored, who has access, and how systems are maintained over time.

This is where professionally managed IT environments matter. Ongoing oversight helps prevent data decay, enforces standards, and keeps systems aligned with how the business actually operates. It also ensures that security, permissions, and backups are handled consistently.

When infrastructure is stable, AI becomes useful. When it isn’t, AI becomes noise.

A Smarter Starting Point for AI

AI will continue to evolve, and it will continue to influence how businesses operate. But adopting it successfully does not start with buying new tools. It starts with understanding the state of your data.

If your systems are clean, organized, and well-managed, AI can support smarter decisions and better workflows. If they are not, the technology will only magnify existing problems.

Before adding speed, accuracy has to come first. If you need help implementing any Managed IT Service, contact tech42 today !

The Year in IT: What We Learned and How to Stay Ahead in 2026

Mon, 01 Dec 2025 18:28:00 GMT

As 2025 wraps up it’s clear that technology is growing faster than ever, and businesses that adapt early are the ones seeing the biggest gains. Across every industry, advancements in artificial intelligence, cloud computing, data analytics, and cybersecurity shaped the past year. These same areas will influence the strategic decisions leaders make in 2026.

This review highlights the most important lessons from 2025, how they affected business operations, and what you can do now to prepare for the year ahead.

A Look Back at 2025: What Shaped the IT Landscape

Artificial Intelligence and Machine Learning

AI and machine learning continued to expand across nearly every major sector. Companies used these tools to automate routine tasks, support decision-making, and change the face of customer experiences. The trend is moving toward deeper, smarter integration instead of simple automation, which means organizations need teams that understand how to implement AI responsibly and effectively.

Cloud Computing Becomes a Business Essential

Cloud platforms remained the backbone of modern infrastructure in 2025. As more companies migrated workloads, skills in cloud management, cloud security, infrastructure design, and serverless computing became significantly more important. Businesses that invested in cloud expertise saw stronger resilience and lower long-term operational costs.

Cybersecurity Stayed at the Top of Every Priority List

As threats evolved, cybersecurity remained one of the most critical parts of IT. Businesses had to strengthen safeguards around identity access, API security, and privacy controls. New technologies expanded digital footprints but also created new vulnerabilities, increasing the need for advanced security skills and ongoing monitoring.

Emerging Technologies Continued to Mature

Several technologies moved closer to mainstream adoption such as IoT devices. While not every business needed these tools, understanding them became valuable for long-term planning.

How to Future-Proof Your Business for 2026

Future-proofing does not require massive overhauls. It starts with small, strategic investments in the right technology and skills.

Build AI Readiness

Companies should learn to use AI responsibly. Use it to increase efficiency and support goals. This may include training teams, setting up governance guidelines, or creating policies around responsible use.

Strengthen Cybersecurity Fundamentals

Zero-trust design, secure APIs, and privacy-by-default architecture will be essential in 2026. Trust will play a growing role as AI tools handle more sensitive data.

Increase Cloud Maturity

Whether you operate in a single-cloud or multi-cloud environment, deeper knowledge of cloud platforms will help reduce costs and strengthen reliability. Cloud security and monitoring will be especially important.

Improve Data Literacy Across Teams

Data-driven organizations perform better because their staff can interpret information correctly. Training employees to read dashboards, understand reports, and use insights will be a competitive advantage. Additionally, continuing education on common scams in your business’s industry will keep your staff informed and equipped to handle ever-evolving cybersecurity threats.

Key Takeaways for 2026

Smart AI integration will be a major opportunity for growth
Cybersecurity will require stronger skills and privacy-centered approaches
Cloud computing will remain the foundation of modern operations
Data engineering and literacy will be essential for informed decision-making

Get Ready for the Next Year of Innovation

The pace of change in 2026 will be fast, but businesses that focus on cloud maturity, data skills, AI readiness, and strong security practices will stay ahead of the curve.

If you want help strengthening your IT strategy for the year ahead, Tech42 can guide you through every step .

The Sneakiest Phishing Scams of 2025

Mon, 03 Nov 2025 14:00:00 GMT

Phishing attacks are evolving faster than ever. Cybercriminals are using advanced tactics, automation, and artificial intelligence to make their scams more convincing and harder to detect. As a result, even well-trained users can fall for messages that appear completely legitimate.

At Tech42, we help organizations stay ahead of these threats . Let’s look at the newest and most creative phishing scams making the rounds in 2025.

AI-Generated Phishing Messages

Artificial intelligence is now common in the workplace, but this also makes it a common weapon for cybercriminals. Attackers use AI tools to write convincing emails that mimic corporate language and tone. These messages often include realistic details pulled from public data such as LinkedIn profiles or company websites. AI can analyze large amounts of data and write unique emails for each company, while maintaining a professional voice and perfect language.

How to stay safe:

Verify unexpected messages that reference internal projects or leadership names.
Encourage employees to slow down and check sender addresses before responding.
Implement managed detection tools that can identify subtle indicators of AI-authored content.

Deepfake Voice and Video Scams

The rise of deepfake technology has expanded phishing beyond email. Attackers can now create convincing voice and video clips that impersonate executives or partners. In 2024, deepfake-related phishing increased by 15%, with more growth expected this year.

How to stay safe:

Always confirm unusual requests for funds or credentials using a secondary communication channel.
Provide staff training to recognize indicators of deepfake manipulation such as unnatural speech rhythm or mismatched video cues.

Quishing (QR Code Phishing)

Phishing through QR codes, known as quishing, continues to surge, up 25% year over year. Attackers place malicious QR codes on posters, invoices, or even fake business cards that redirect users to credential-stealing websites.

How to stay safe:

Avoid scanning QR codes from unknown or unverified sources.
Use mobile security tools that preview URLs before opening them.
Reinforce awareness that convenience often comes with hidden risk.

Multi-Channel Phishing

Email is no longer the only threat vector. Around 40% of phishing attempts now occur through collaboration tools like Slack, Microsoft Teams, or social media platforms. These channels allow attackers to appear as trusted colleagues or partners.

How to stay safe:

Restrict file-sharing permissions and external access on business communication platforms.
Remind employees to confirm new contacts through internal channels before engaging.

HTTPS and Fake Security Indicators

Nearly 80% of phishing websites now use HTTPS to appear authentic. The familiar padlock icon gives users a false sense of security, even when the site itself is fraudulent.

How to stay safe:

Teach users that HTTPS does not guarantee safety.
Double-check domain names for subtle misspellings or added characters.
Use managed web filtering to block known malicious domains.

Protecting Your Business in 2025

The creativity and frequency of phishing attacks continue to rise, but awareness and preparation are your strongest defenses. Managed security services can help by monitoring email, managing identity systems, and training employees to spot emerging threats.

At Tech42, we provide comprehensive cybersecurity solutions that keep your business protected against the newest phishing tactics. From awareness training to real-time threat monitoring, our goal is to make your organization resilient in a constantly changing threat landscape.

Data Loss Prevention: Your Magical Ward Against Losing Everything

Thu, 02 Oct 2025 18:59:00 GMT

As we’ve covered previously, your data is vulnerable. Your data infrastructure is like a haunted house, with some new spooky scary ready to jump out at you at any moment. Whether that’s a ghoulish shadow attacking your systems, an insider threat accidentally deleting the wrong file, or a mainframe filled with creepy crawly bugs, or anything in between, you should have a plan to protect yourself and your data.

In your organization, you need to set up a clear policy for data loss prevention ( or let us help you with that ).

Seal the Crypt. Tips and Tricks to Keep Your Data Safe

Create clear rules for how data can be used, moved, accessed, or transferred , and how backups are integrated into this process. It’s like putting a line of salt on the ground that the spirits can’t cross.

Limit what can be accessed by whom . Keep the minotaur in the labyrinth. Keep the skeletons in the crypt. Use role-based access levels, only granting access to the systems that each user needs to accomplish their goal. This will limit the opportunity for risk.

Encrypt everything . The runes are written in secret code. Make sure no one follows you through the dungeon by using secure channels and storage systems.

Keep your systems updated and patched . When the lights flicker, the windows crack, or the floorboards creak, fix them. Don’t just let them get worse. Updates will often patch out security vulnerabilities, introduce new features, and strengthen security controls.

Monitor and report on anomalies . Hang a bell on the wall that will ring through the night as a spirit passes through. Implement a system that will track pattern changes and report on suspicious login attempts.

Backup your data ! Never rely on a single point of failure in your systems. Have your data backed up regularly, in the cloud and on your servers. This is your silver bullet for data safety. If something does go wrong, you have a way to restore what was lost or compromised.

If a data breach does occur or your files get corrupted or vanish like ghosts in the night, having a plan is your lifeline to continued success. With clear policies, strict access controls, encrypted systems, and up-to-date patches, you’re not just warding off threats, you’re building a strong foundation to keep your business and your data safe. When the worst occurs, you can get back to business without succumbing to chaos. Turn your unprotected haunted house into a well-lit, well-guarded fortress with our Managed IT Services .

Protecting Your Business from Insider Threats

Mon, 01 Sep 2025 14:00:00 GMT

The Risks No One Talks About

When you think of cybersecurity threats, you probably imagine faceless hackers somewhere overseas trying to break into your network. But the truth is, some of the biggest risks to your business might already have access.

Insider threats don’t always come from bad actors. In fact, many of them are accidental: an employee reusing a weak password, clicking a phishing link, or misconfiguring a system. Others, unfortunately, are intentional, like a disgruntled former employee accessing client data or deleting files.

These risks are harder to detect – and much harder to talk about.

Why Insider Threats Are So Dangerous

When someone already has legitimate access to your systems, traditional cybersecurity tools can’t always spot malicious behavior. That’s what makes insider threats so effective.

Even well-meaning employees can accidentally compromise security if they’re not properly trained or if access isn’t tightly controlled. And when someone leaves the company, forgotten credentials or remote access tools can remain active for weeks—or longer.

For many businesses, it’s not just about trust. It’s about structure.

What Protection Actually Looks Like

Preventing insider threats starts with clear policies and smart systems. That includes:

Regularly reviewing user permissions
Promptly deactivating access when someone leaves
Using multi-factor authentication
Keeping audit logs and monitoring user activity
Providing ongoing training on safe practices

It’s also about creating a culture where people feel comfortable reporting suspicious activity—without fear.

tech42’s Approach

We help our clients take control of access—without slowing down their teams. With structured offboarding, access control systems, endpoint monitoring, and real-time alerts, we give you visibility into what’s happening inside your network and the peace of mind that nothing slips through the cracks.

Whether the threat is accidental or intentional, the result can be just as damaging. We’ll help you stay ahead of it.

Gone Phishing: How to Spot and Stop Cyber Scams Before They Catch You

Fri, 01 Aug 2025 15:00:00 GMT

Phishing scams have come a long way since the days of cartoonish emails from fake royalty. Today’s cybercriminals are smart, strategic, and scarily convincing. They disguise themselves as trusted contacts, mimic real companies, and hit your inbox when you’re distracted. And once someone in your business clicks the wrong link , it’s often too late.

So how do you stay ahead of phishing scams without turning your team into full-time skeptics?

Phishing 101: What It Looks Like Now

Phishing isn’t just emails with spelling errors and sketchy links anymore. Sure, those still exist—but today’s scams are more subtle. A message might look like it’s coming from your payroll provider, your CEO, or even a vendor you work with regularly. It might ask you to verify your account, reset a password, or download an invoice.

These messages are designed to create urgency, make you panic, and get you to click without thinking. And they work. One click can give an attacker access to credentials, data, or your entire network.

The Real Cost of One Click

A successful phishing attack can do more than steal a password. It can lead to ransomware, data breaches, stolen client information, wire fraud, or complete network shutdowns. For small to mid-sized businesses, the financial and reputational damage can be devastating.

The worst part? These attacks don’t require sophisticated tools—just a well-crafted email and a moment of inattention.

Spotting a Scam Before It Hooks You

Training your team is key. Teach employees to slow down and look for red flags:

Are there misspellings in the sender’s address or URL?
Is the message asking for sensitive info or money?
Does it try to create panic or urgency?
Are there unexpected attachments or links?

Encouraging a “think before you click” culture is one of the simplest ways to reduce your risk.

tech42’s Approach to Phishing Protection

We help businesses take phishing seriously without making day-to-day operations feel like a cyber drill. From email filtering systems and MFA, to phishing simulations and team training, we put layers of protection in place that work behind the scenes—and prepare your people to think twice when it counts.

Phishing attacks aren’t going away anytime soon. But with the right tools and habits, your business doesn’t have to fall for them.

Need help assessing your risk or training your team? Let’s talk before someone takes the bait.

5-Minute Fixes for the Most Common Computer Issues

Tue, 15 Jul 2025 14:11:00 GMT

We’ve all had one of those days. Your computer freezes, the Wi-Fi disappears, your printer goes rogue, and email decides not to cooperate – usually when you’re up against a deadline. Before you throw your laptop across the room (please don’t), here are a few fast fixes that might save you the call to IT.

My Computer Won’t Turn On

Start simple. Is it plugged in? You’d be surprised how often this is the issue. Try another outlet, check your surge protector, and for laptops, try removing the battery (if you can) and holding the power button for 10 seconds.

Still nothing? That’s a sign it’s time for professional support. Power supply issues or internal failures may be at play.

Everything Is Running Slow

There’s nothing worse than a computer dragging its feet. First, try restarting it. That can clear out background processes and temporary glitches. Close any programs you aren’t using and reduce your open browser tabs if you’re the type to hoard them. If that doesn’t help, try clearing out old files or running a disk cleanup tool.

A persistent slowdown might be the result of malware, a failing hard drive, or outdated hardware – so don’t wait too long to dig deeper.

Wi-Fi Is Spotty or Slow

If your connection is crawling or constantly dropping, start by restarting your router and modem. Make sure you’re actually on the right network (you’d be shocked how many people are running off the neighbor’s guest Wi-Fi). Try working closer to the router or disconnecting unnecessary devices hogging bandwidth.

Still lagging? It could be time for a network upgrade, or a stronger setup with better coverage.

My Printer Is on Strike

Printers are the divas of the office tech world. If it’s not printing, try restarting both the printer and your computer. Check for paper jams, low ink, and make sure it’s connected to the correct Wi-Fi network. Clearing the print queue often helps if it’s stuck on a previous job.

Still not playing nice? You might need a driver update or a fresh install.

My Emails Won’t Send

If your emails are getting stuck, start by checking your internet connection. Make sure the recipient’s email address is correct and that your attachment sizes aren’t over the limit. Logging out and back in can sometimes resolve weird glitches.

If you’re getting bounce-back messages or errors, it could be a server issue – and it might not be on your end.

When in Doubt: Reboot

It may sound cliché, but rebooting really does solve a surprising number of problems. If something isn’t working, try restarting the app or the whole system before digging into settings.

Some issues go beyond quick fixes – that’s where we come in. From one-time tune-ups to full-service IT support, tech42 is your go-to partner for everything that keeps your business running.

Help! My Files Are Gone! A Guide to Data Recovery (Before It’s Too Late)

Wed, 02 Jul 2025 13:56:00 GMT

Losing important files feels a little like losing your mind. One minute everything’s where it should be—and the next, it’s gone. Whether it’s client documents, financial records, or that massive spreadsheet you swore you saved, missing files can bring your business to a standstill.

But before you spiral, let’s talk about what to do right now, and how to avoid this kind of panic in the future.

First: Don’t Panic

Seriously. Take a breath. In many cases, the files aren’t actually gone, they’re just hiding.

Start by checking the obvious spots: the Recycle Bin (or Trash, if you’re on a Mac). It’s easy to accidentally delete a file and not realize it. If it’s not there, use your computer’s search function to look for it, but double-check your spelling. Even a missing underscore or letter can throw things off.

Still nothing? Try looking in any connected cloud storage folders, like Dropbox, Google Drive, or OneDrive. Many cloud services back up files automatically, even if you didn’t realize it. If your system is set to back up files locally or to a cloud service, now is the time to check.

And if you’ve got backups (more on that later), pull up your most recent version. You might be able to recover what you lost without breaking a sweat.

If the File Really Is Gone …

Sometimes, it’s more than a misplaced file. Data loss can happen for all kinds of reasons – accidental deletion, a corrupted hard drive, ransomware, a failed software update, or even something as simple as a power outage at the wrong moment.

If that’s the case, your next move is critical: stop using the device. Writing new data to the same drive could overwrite the missing file and make recovery a lot harder.

If you’re dealing with a basic loss – say, you emptied the Recycle Bin too soon – you can try using trusted recovery software. These tools can sometimes retrieve recently deleted files. But if you’re dealing with physical damage, malware, or encryption from ransomware, it’s best to call in a pro – like us.

That’s where tech42 comes in. We’ve seen it all, and we know how to recover data safely—without causing further damage.

Prevention: Your Best Recovery Plan

The only thing better than getting your files back is never losing them in the first place. That’s where a strong data protection strategy comes in.

We recommend setting up automatic, cloud-based backups that run regularly—ideally daily. Even better? Redundant backups: one in the cloud and one offsite. That way, if one system fails, you’ve got a fallback.

It’s also smart to test those backups from time to time. A backup you can’t actually restore isn’t much help.

Pair that with strong cybersecurity practices and regular employee training, and you’ll avoid a lot of the common data-loss traps businesses fall into.

Need help recovering important files or setting up a solid backup plan?

We’re ready when you are.

Think You’re Too Small for a Cyber Attack? Think Again

Wed, 11 Jun 2025 16:27:00 GMT

When a small business gets hit with ransomware, it often comes as a complete shock. After all, many business owners think, “We’re not a big corporation. We’re just a local company with 20 employees – who would want to target us?”

But that’s exactly the kind of thinking cybercriminals count on.

Small businesses are the path of least resistance.

Hackers aren’t always chasing the biggest fish. They’re after quick wins. They look for companies with outdated systems, weak passwords, minimal employee training, and no formal security strategy. In other words, businesses that think they’re too small to be noticed.

In many cases, an attack starts with something as simple as a phishing email. An employee clicks a malicious link, enters a password, and just like that, attackers are inside your system.

They don’t need to use brute force – they just need an opening. Once inside, they might install ransomware, steal customer data, or disrupt your operations. And they won’t send a warning. You’ll know when it’s too late.

There are certain myths that keep small businesses vulnerable. If any of these sound familiar, it’s time to rethink your cybersecurity approach:

“We’re too small to be a target.”
“We already have antivirus, so we’re good.”
“Our data isn’t that important.”
“We’ve never had a problem before.”

These assumptions can lull businesses into complacency, until they’re suddenly locked out of their systems, facing a five-figure ransom, and unsure what to do next.

Cybersecurity doesn’t have to be complicated or overwhelming. And it certainly shouldn’t be reactive.

At tech42, we believe every business deserves proactive protection. Our managed IT services help businesses prevent threats before they happen with tools and strategies that are right-sized for your operations and budget.

Here’s what that looks like:

24/7 monitoring to detect unusual activity before it becomes a problem
System updates and patching to close security gaps
Employee training to help your team spot phishing attempts
Reliable backup and recovery solutions in case of a breach or crash
Strong password policies and identity access management

These aren’t “nice to haves,” they’re must-haves. And they’re completely within reach.

So… are you really too small to be a target?

If your business uses email, stores customer data, or operates online, you’re already a target. The good news? You don’t need to become a cybersecurity expert. You just need a partner who can help you take the right steps.

Let’s make sure you’re protected. Contact tech42 to schedule a conversation about how we can help safeguard your business – before an attacker ever gets the chance.

Summer Cybersecurity Game Plan: Staying Safe When Work Gets Flexible

Fri, 25 Apr 2025 14:53:00 GMT

Summer’s here – and for most businesses, that means more time out of the office, more employees working remotely, and fewer hands on deck.

While that sounds like a recipe for relaxation, it’s also prime time for cybersecurity threats.
When your team is scattered and your guard is down, hackers take advantage.

Here’s your cybersecurity game plan to keep your business safe during the sunny season.

1. Remote Work = Remote Risk

Whether someone’s working from a beach rental or a coffee shop, unsecured WiFi is a major threat.

What to do:

Require VPN use for all remote work
Prohibit logins on public/shared computers
Train staff to avoid clicking links or downloading files over unsecured networks

2. Out of Office ≠ Out of Reach

With more employees on vacation, phishing scams often ramp up.
Hackers love impersonating out-of-office team members to trick others into sending money or data.

Quick fix:

Set up internal alerts for suspicious emails
Use real-time email filtering
Encourage employees to verify unusual requests via phone

3. Update Before You Unplug

Summer’s the perfect time to patch your systems – but don’t wait until something breaks.

Make sure:

Operating systems and apps are up to date
Firewalls and antivirus software are running the latest versions
Old user accounts are deactivated, especially for seasonal or temp employees

4. Train Before Trouble Hits

Cybersecurity awareness isn’t just a winter project. Summer is a great time to roll out short, engaging refresher training on:

Recognizing phishing attempts
Password management
Safe file sharing and storage

Need help running a training session? We’ve got you covered.

5. Backups. Backups. Backups.

Accidents and attacks happen. The question is: can you bounce back?

Make sure your backup system is current and tested
Store copies off-site or in secure cloud environments
Confirm that data can be restored quickly in case of emergency

Ready for a Summer Security Checkup?

Cybersecurity doesn’t take a vacation – so don’t let your guard down when the weather warms up.

Need help assessing your risk? tech42 offers free consultations and summer-ready strategies to keep your business protected year-round.

Tech Troubleshooting 101: Quick Fixes for Common IT Problems

Fri, 25 Apr 2025 14:35:00 GMT

We’ve all been there: your computer freezes, the printer won’t connect, or your email refuses to send, right when you need it most.

Before you panic (or call your IT provider in a flurry of frustration), try these quick fixes for the most common office tech issues.

1. Computer Won’t Turn On

Check the basics first:

Is it plugged in? (Yes, we had to ask.)
Try a different power outlet.
Remove the battery (if possible) and hold the power button for 10 seconds.

If it still won’t boot, it could be a hardware issue – time to bring in the pros.

2. Slow Computer

Possible culprits:

Too many programs running at once
A full hard drive
Malware or outdated software

Quick fix: Restart your computer, close unnecessary programs, and run a virus scan. Still sluggish? It might be time for a memory upgrade.

3. WiFi or Internet Not Working

First, try turning your router off and on again (classic, but effective).
Then:

Make sure you’re connected to the correct network.
Restart your device.
Test another device to see if the issue is with your network or just your laptop.

4. Password Reset Panic

Can’t log in? Don’t worry – it happens to the best of us.

Look for a “Forgot Password” link and follow the prompts.
Use a password manager to keep track in the future.
If your account has MFA (multi-factor authentication), keep your device handy to verify the reset.

5. Printer Problems

Check:

Paper jams
WiFi connection
Printer queue (clear it out and try again)

Still nothing? Restart the printer. If you’ve got a networked office printer, it could be a driver or server issue.

6. Email Won’t Send

Check:

File attachment size limits
Internet connection
Email server status (sometimes it’s them, not you)

Still stuck? Try sending from a mobile device or webmail.

7. The Dreaded Blue Screen of Death

Don’t panic (yet.)

Restart your computer and note the error code if it comes back.
Update your drivers and Windows software.
It could be a hardware failure or memory issue, so call tech42 if it keeps happening.

When It’s Time to Call for Backup

Some issues are easy to fix. Others… not so much. If these quick fixes don’t work, or if problems keep coming back, that’s your sign to bring in the IT cavalry (aka us).

Need help? tech42 is ready to troubleshoot, upgrade, or take the whole tech burden off your plate.

Alexa, Are You Secure? A Look at IoT Device Vulnerabilities

Mon, 21 Apr 2025 16:00:00 GMT

From smart doorbells and thermostats to voice assistants and baby monitors, IoT (Internet of Things) devices are everywhere. They’re convenient. They’re cool. And they can be very vulnerable.

The more “smart” devices we connect to our homes and offices, the more entry points we create for cybercriminals. And it turns out, your Alexa or Ring camera might be the weakest link in your network.

Let’s break down the risks – and what you can do to protect your connected world.

Why IoT Devices Are Easy Targets

Unlike laptops or phones, many IoT devices:

Lack robust security protocols
Don’t get regular updates
Use default passwords (and many users never change them)
Often connect to the same network as sensitive business systems

That makes them an attractive backdoor for hackers—one they can use to sneak into your wider network.

Real-World Risks

Ring camera hacks: In multiple cases, bad actors accessed home cameras to spy or harass users.
Baby monitor breaches: Some were livestreamed on public websites due to weak security.
DDoS attacks: Compromised IoT devices have been used to take down websites by flooding them with traffic.

Now imagine that same vulnerability affecting a business environment: an insecure smart TV or conference speaker acting as a backdoor to your server.

How to Protect Your Devices (and Your Network)

Change default usernames and passwords. Always.
Keep firmware updated. Check manufacturer websites or app notifications for updates.
Use a separate guest network. Don’t put smart devices on the same network as business-critical systems.
Disable unnecessary features. If your camera doesn’t need two-way audio, turn it off.
Monitor network activity. Unusual behavior from a smart device could mean it’s been compromised.
Avoid cheap, no-name brands. If it doesn’t come from a reputable company, it might not have proper security controls.

Bonus: Business IoT Security Checklist

Are your office’s smart thermostats or speakers properly segmented from workstations?
Do you control who can install or connect new IoT devices to the network?
Have you reviewed IoT access logs lately?

If not, it might be time for a security checkup.

tech42 Can Help

IoT is here to stay. But so are hackers. Let us help you make sure your connected devices don’t connect attackers to your data.

From network segmentation to vulnerability scanning, we’ll make sure your digital doors stay locked.

Need help securing your smart setup? Let’s talk.

Don’t Panic: A Hitchhiker’s Guide to Hitchhiker Viruses

Tue, 15 Apr 2025 17:51:00 GMT

When Douglas Adams wrote “The Hitchhiker’s Guide to the Galaxy,” he probably wasn’t thinking about email attachments or phishing scams. But in the modern digital galaxy, there’s something you absolutely don’t want hitchhiking through your systems: malicious code.

Hitchhiker viruses – named because they sneak into your network by catching a ride on downloads, email attachments, or seemingly harmless links – are one of the most common threats to businesses today.

Let’s explore how they work, how to stop them, and why the best thing you can do is not panic (but also not click blindly).

What Is a Hitchhiker Virus?

A “hitchhiker” virus doesn’t kick down the front door of your system. Instead, it clings to something you’ve willingly let in, like a PDF, ZIP file, or Word doc from a trusted-looking email.

Once it’s inside, it can:

Steal data or credentials
Install ransomware
Spread across your network undetected
Disrupt operations or hold systems hostage

And sometimes, you won’t even know it’s there – until it’s too late.

How to Avoid Picking Up These Digital Hitchhikers

Here’s your towel (aka your survival kit) for navigating the cyberverse:

Never download attachments from unknown sources — especially those urging urgent action.
Check file extensions — “invoice.pdf.exe” isn’t a PDF, it’s malware in disguise.
Use strong endpoint protection — Not all viruses announce themselves; good software will catch them before they unpack.
Train your team — Most hitchhiker viruses are activated by human error (clicking the wrong thing).
Quarantine suspicious files — Better safe than sorry.

What to Do If One Slips Through

Even with safeguards, viruses can hitch a ride. If you think one’s made it into your network:

Disconnect the device from the network.
Run a full antivirus/malware scan.
Change passwords (especially if the breach affected email, admin accounts, or cloud services ).
Contact your IT provider (hi, we’re tech42) to make sure the infection is contained.
Review logs to determine how it got in and close the gap.

Final Thought: Stay Informed, Stay Safe

In “Hitchhiker’s Guide,” the galaxy is vast, unpredictable, and filled with threats you never saw coming. Sound familiar?

In the IT world, staying calm, informed, and protected is the key to navigating the chaos. So the next time you see a mysterious download in your inbox, remember: Don’t Panic. Call tech42.

Spring Cleaning for Your IT: A Routine IT Maintenance Checklist

Wed, 26 Mar 2025 14:00:00 GMT

Spring is the perfect time to clear out the clutter – not just in your office, but in your IT systems, too. Just like a well-organized workspace leads to better productivity, a properly maintained IT infrastructure keeps your business running smoothly and securely.

At Tech42, we help our clients maintain their systems year-round, ensuring optimal performance, security, and efficiency. Whether you’re under a managed IT agreement or handling maintenance in-house, here are some best practices to keep your IT environment in top shape this season.

Update Software and Security Patches

Outdated software is one of the biggest security risks businesses face. Regularly updating your operating system, applications, and security tools helps prevent cyber threats and ensures you’re benefiting from the latest performance improvements. Don’t forget third-party applications – they need updates, too.

Clean Up Your Disk and Remove Clutter

Unused applications, old user profiles, and obsolete data can slow down your system and take up valuable storage. Conduct a digital decluttering by:

Uninstalling software that is no longer needed.
Deleting outdated files and organizing data storage.
Clearing browser caches and temporary files to boost performance.
A clean system isn’t just about storage – it improves overall efficiency and security by removing unnecessary vulnerabilities.

Back Up Your Data (and Test Your Backups!)

Having a backup is essential, but a backup that doesn’t work is useless. Regularly back up important business data and test recovery processes to ensure everything is retrievable in case of:

Accidental deletion.
Cyberattacks, such as ransomware.
Hardware failures or data corruption.
Tech42 helps businesses implement automated, secure, and reliable backup solutions so critical information is always protected.

Conduct Hardware Inspections and Maintenance

IT equipment isn’t built to last forever. Spring cleaning should include a physical check of all hardware to identify potential failures before they cause downtime. Look for:

Signs of wear and tear on computers, cables, and networking equipment.
Dust buildup inside computers and servers that can lead to overheating.
Aging hardware that may need an upgrade before it fails unexpectedly.
Proactive maintenance can extend the life of your IT investments and help you plan for replacements before a crisis occurs.

Review User Permissions and Password Security

Over time, employees change roles, new accounts are created, and access permissions can become outdated. Reviewing user permissions ensures that only authorized personnel have access to sensitive data.

Take the time to:

Remove old or inactive accounts.
Adjust access levels for employees who have changed roles.
Strengthen password policies by enforcing multi-factor authentication (MFA) and requiring strong, unique passwords across all accounts.

Refresh Cybersecurity Training for Employees

Cyber threats are always evolving, and your employees are your first line of defense. Even the best IT security measures can fail if employees aren’t trained to recognize threats.

Consider running phishing simulations to test their ability to spot malicious emails and provide training on:

Recognizing common cyber threats like phishing and social engineering.
Safe browsing habits and proper email security.
Incident reporting procedures for suspected breaches.

A Clean IT System is a Secure IT System

Just like tidying up your office, IT maintenance should be a routine habit, not a once-a-year task. Keeping your systems updated, organized, and secure will boost efficiency, reduce downtime, and protect your business from cyber threats.

If your business could use a proactive IT partner to handle these maintenance tasks for you, Tech42 is here to help. Contact us today to learn how our managed IT services can keep your business running at its best – this spring and beyond.

How to change your email signature in outlook (And why it matters)

Tue, 11 Mar 2025 17:37:00 GMT

Why your email signature matters

An email signature is more than just your name – it’s a professional touchpoint that reinforces your brand, provides key contact information, and ensures consistency across your business. If your company isn’t using standardized email signatures, you’re missing an easy opportunity to present a polished, professional image.

How to change your email signature in Outlook

For Outlook on Windows (Desktop)

Open Outlook and go to File > Options > Mail .
Click Signatures under “Compose messages.”
Select an existing signature or create a new one.
Enter your details, format as needed, and add images or links.
Click OK to save.

For Outlook on the Web (Office 365)

Log in and open Settings (gear icon).
Search “Email Signature” and select Compose and Reply .
Enter your signature details and format as needed.
Check the box to apply the signature to new emails and replies.
Click Save .

For Outlook on Mobile (iOS/Android)

Open Outlook , tap your profile icon, and go to Settings .
Scroll to Signature , update your details, and tap Save .

Best Practices for a Professional Email Signature

Keep it concise – include your name, title, company, and contact info.
Use consistent branding – apply company-approved fonts, colors, and logos.
Add smart links – include a website or LinkedIn, but avoid excessive links.
Consider legal disclaimers if required in your industry.

How tech42 helps businesses stay consistent

Standardizing email signatures across an entire company can be a challenge. tech42 helps businesses automate and enforce professional email signatures, ensuring branding consistency, accurate employee details, and compliance with company-wide policies.

A well-structured email signature enhances professionalism and reinforces brand identity. If your company needs help managing IT policies, security, or branding consistency, tech42 has the expertise to streamline your processes.

Why your business needs stronger passwords (and how to make them secure)

Mon, 20 Jan 2025 20:08:00 GMT

“Password123” isn’t cutting it anymore

It’s 2025 and if your business is still using simple, easy-to-guess passwords, you’re leaving the door wide open for cybercriminals. Weak passwords are one of the biggest security risks companies face, yet they remain one of the easiest problems to fix.

Many people reuse passwords across multiple accounts, making it easy for hackers to gain access to sensitive business information. Cybercriminals also use automated tools to crack weak passwords in seconds, and phishing attacks trick employees into revealing login credentials. If your business isn’t taking password security seriously, you’re at risk.

What makes a strong password?

A strong password is long, complex, and unique. Ideally, it should be at least 12-16 characters, mixing uppercase and lowercase letters, numbers, and symbols. Avoid common words, names, or predictable sequences. A great alternative to random combinations is using a passphrase—something long but easy to remember, like “MyOfficeHasTheBestCoffee2024.”

Why Multi-Factor Authentication (MFA) matters

Even a strong password isn’t enough on its own. Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) adds an extra layer of security by requiring a second verification step, such as a code sent to a phone or email. This means that even if someone steals a password, they still can’t access the account without the second factor. Enabling MFA is one of the most effective ways to prevent unauthorized access.

Steps to strengthen your business’s password security

Using a password manager eliminates the need to remember multiple complex passwords while keeping them secure. Enforcing company-wide password policies ensures all employees follow best practices. Regularly updating passwords reduces the chances of long-term exposure to cyber threats. Educating employees about cybersecurity best practices helps prevent phishing attacks and poor password habits.

Don’t be an easy target

Hackers exploit weak passwords because they are an easy way into business networks. Strengthening password security and implementing MFA can significantly reduce the risk of a breach. At Tech42, we help businesses create strong cybersecurity strategies, train employees, and implement effective security measures. If your business needs to step up its security, we’re here to help.

Avoiding holiday cyber scams: Proactive tips from tech42

Tue, 03 Dec 2024 18:24:00 GMT

The holiday season is prime time for cybercriminals, with increases in online shopping, exclusive deal emails, and more remote work. At tech42, we take a proactive approach to cybersecurity. As an extension of your IT team, we protect your business from holiday cyber scams before they happen. Here’s how we keep you safe this season.

Phishing protection: Block threats before they hit

Phishing emails disguised as “Holiday Specials” or “Year-End Deals” are common. tech42’s advanced email filtering blocks suspicious emails before they reach your inbox. With continuous monitoring, we’re here to assess any questionable emails you might receive.

Safe holiday transactions: Avoid fake promotions

Cybercriminals often create fake offers to steal data. tech42 helps you navigate these with trusted source guidance and SSL verification, ensuring your transactions are secure.

Account monitoring: Real-Time alerts for suspicious activity

With increased holiday transactions, spotting unusual activity is challenging. tech42’s real-time alerts and weekly account reviews keep you updated on any red flags.

Securing remote work connections

Holiday travel often means more remote work. tech42 preemptively secures access points with VPNs and tiered access controls, keeping data safe even outside the office.

Automated backups and data recovery

With potential holiday cyber attacks, tech42 ensures you’re prepared with automated backups and data recovery options, keeping your operations running smoothly.

At tech42, we’re more than just a service provider – we’re a proactive part of your IT team. With us, you’re always one step ahead, ready to tackle holiday cyber threats with confidence.

Why proactive IT support is essential for business health

Wed, 13 Nov 2024 13:00:00 GMT

Why proactive IT support is essential for business health

When it comes to IT, many businesses think it’s only needed when something goes wrong. However, like health insurance, proactive IT support is designed to be there before you need it, protecting your business from avoidable disruptions and keeping operations running smoothly.

At Tech 42, we see IT as an essential foundation. Our approach involves setting up robust systems and preventive measures tailored to each business, ensuring that your technology supports you every day, not just when there’s a problem. Let’s look at why proactive IT support is essential for a secure, stable business.

Preventing problems before they start

Waiting for IT issues to arise can be costly. Whether it’s a data breach, a server failure, or malware, these issues often escalate quickly, leading to lost time and revenue. With proactive monitoring, Tech 42 can detect potential problems early and address them before they impact your business. This foresight not only saves money but also provides peace of mind, allowing you to focus on growth and day-to-day operations.

Staying compliant and secure

In today’s digital landscape, staying compliant with data regulations is more than just good practice – it’s a necessity. Proactive IT support keeps your systems up-to-date with the latest security measures and regulatory changes. At Tech 42, we regularly update and patch your software, making sure your business is protected against threats and meets industry standards, so you’re never caught off guard.

Building a reliable IT infrastructure

With proactive IT support, you’re investing in a strong technology foundation. We take the time to understand your unique needs and design systems that grow with you. Whether you’re adding remote work capabilities, expanding cloud storage, or boosting cybersecurity, our solutions ensure that your IT infrastructure is ready to support new developments, making scaling up easier and more efficient.

Reducing downtime and improving efficiency

System crashes, data loss, and connectivity issues can bring your business to a halt. Tech 42’s proactive approach minimizes downtime by implementing reliable backup systems, routine maintenance, and real-time monitoring. Our goal is to keep your operations running smoothly, so interruptions are rare and productivity stays high.

Enhancing long-term savings

Many businesses worry that proactive IT support is an extra cost, but the reality is that it can save money in the long run. By catching issues before they cause damage, avoiding costly emergency repairs, and reducing downtime, your investment in proactive IT becomes a cost-saving measure. Plus, Tech 42 offers tailored support plans to ensure that businesses of all sizes can benefit from comprehensive IT protection.

With Tech 42 by your side, your IT becomes a strategic asset rather than a source of concern. Our proactive approach builds a foundation for sustainable growth, and we’re here to help you thrive. So don’t wait for an IT emergency to take action – reach out to Tech 42 today and give your business the coverage it needs to stay secure, efficient, and ready for anything.

IT isn’t as scary as it sounds: Breaking down tech jargon

Tue, 08 Oct 2024 20:06:00 GMT

When it comes to IT, it can feel like you’re stepping into a haunted house full of eerie terms and mysterious acronyms lurking in the shadows. But don’t worry, most of these spooky-sounding phrases are less terrifying than they seem.

At tech42, we believe technology should be more of a treat than a trick. Let’s shed some light on the most common IT terms and show you why you don’t need to fear the unknown.

Ransomware: The digital kidnapper lurking in the shadows

Ransomware is like a masked figure in a slasher movie, creeping up on your unsuspecting data and taking it hostage. It locks away your files and demands a ransom for their safe return, leaving you feeling like you’re trapped in a terrifying scenario. But at tech42, we’re your ultimate horror-movie sidekick, equipped to fight off the bad guys and keep your systems safe from this lurking menace. With the right defenses in place, you won’t have to pay to get your data back from the underworld.

Phishing: Don’t take the bait, even when it’s disguised as a treat

Phishing attacks are like the shapeshifters of the digital world, luring you in with something tempting – an email that looks trustworthy or a link that seems safe – but hiding sinister intentions underneath. One click, and you might find yourself in a nightmare, giving away sensitive information to cybercriminals. At tech42, we teach you how to spot the fakes, so you don’t end up falling for a trick that could cost you.

VPN: Your secret passage through the web’s dark corners

A VPN (Virtual Private Network) might sound like something straight out of a spy thriller, but it’s really just a secret passage that keeps your online activities hidden from prying eyes. It’s like having your very own invisibility shield, allowing you to browse the web safely without fear of data ghouls lurking around. With a VPN, your data remains safe and sound, even when you’re working from afar.

Firewall: The ultimate forcefield against digital slashers

The”firewall” is like your digital safehouse, keeping out all the masked intruders. Picture it as an invisible forcefield, crackling with energy, that zaps anything suspicious trying to cross its boundaries. It monitors your network, ensuring no malicious spirits (or sinister hackers) sneak in to wreak havoc. With a firewall, you’ve got the ultimate protection. Think of it as your very own defense against the shadows.

Managed IT services : The Ghostbusters of the tech world

“Managed IT services” might sound as bogus as a ghost story, but it’s just about handing over the day-to-day management of your IT to professionals. We’re the ghostbusters who monitor, maintain, and support your tech setup so you don’t have to. Don’t wait until a problem arises – let us be on the lookout for any supernatural disruptions so we can swoop in and save the day before it’s even a threat.

Ready to take the fear out of IT? Contact tech42 today, and let us guide you through technology with ease!

Protecting Your Business from Data Breaches: Lessons from Recent High-Profile Incidents

Tue, 10 Sep 2024 18:12:00 GMT

In today’s digital age, data breaches have become an unfortunate reality for organizations of all sizes. Recent incidents, including the alleged theft of every American’s Social Security number and other large-scale breaches , highlight the urgent need for businesses to strengthen their cybersecurity defenses. At tech42, we understand the critical importance of protecting sensitive data and offer comprehensive solutions to safeguard your business from potential threats.

The Growing Threat of Data Breaches

Recent headlines have been dominated by reports of significant data breaches affecting millions of individuals. Breaches at major organizations like Equifax have underscored the vulnerabilities in even the most seemingly secure systems. While data breaches certainly aren’t a new phenomenon, they appear to be happening more frequently at larger scales.

These incidents serve as a stark reminder that no organization is immune to cyber threats. The consequences of a data breach can be devastating, leading to financial losses, legal liabilities, and irreparable damage to a company’s reputation.

Understanding the Impact on Businesses

When a data breach occurs, businesses face a multitude of challenges, including:

Financial Losses : The cost of responding to a data breach can be astronomical, including expenses related to legal fees, fines, and customer compensation.
Reputation Damage : Trust is a vital component of any business relationship. A breach can severely damage your reputation, leading to the loss of customers and business partners.
Legal and Regulatory Consequences : Businesses are subject to various data protection regulations, and failing to comply with these can result in significant penalties.
Operational Disruptions : Dealing with the aftermath of a breach can divert resources and attention away from your core business operations, affecting productivity and profitability.

How tech42 Can Help Protect Your Business

At tech42, we offer a range of cybersecurity solutions designed to protect your business from data breaches and other cyber threats. Here’s how we can help:

Advanced Threat Detection and Response : Our proactive monitoring services identify and neutralize threats before they can cause harm. We use state-of-the-art tools and techniques to detect suspicious activity and respond swiftly to prevent breaches.
Encryption and Data Protection : We implement robust encryption protocols to ensure that sensitive data remains secure, even if it falls into the wrong hands. Our data protection strategies include regular backups, secure storage, and stringent access controls.
Security Awareness Training : Human error is a common cause of data breaches. We provide comprehensive training programs to educate your employees about best practices for cybersecurity, helping them recognize and avoid potential threats.
Compliance and Risk Management : We assist businesses in navigating the complex landscape of data protection regulations. Our experts work with you to develop and implement policies that ensure compliance with industry standards and reduce the risk of breaches.
Incident Response Planning : In the event of a breach, having a solid incident response plan is crucial. We help you prepare for the unexpected by developing and testing response strategies that minimize damage and facilitate a swift recovery.

Data breaches are a growing concern for businesses worldwide, but with the right precautions, you can protect your organization from the devastating effects of a cyber attack. At tech42, we are committed to helping you safeguard your sensitive data and maintain the trust of your customers. Contact us today to learn more about our comprehensive cybersecurity solutions and how we can help your business stay secure in an increasingly digital world.

Minimizing Mistakes: Using Automation to Boost Business Productivity

Mon, 05 Aug 2024 15:25:00 GMT

In the fast-paced world of business, even the smallest mistakes can have significant repercussions. Human error can negatively impact productivity and reputation. Wasted resources and time can cost your business money! In the worst cases, human error can lead to security issues and even legal issues. At tech42, we understand these challenges and offer innovative solutions to mitigate them. Here’s how automation can transform your business operations and enhance security.

The Impact of Human Error

Human error is inevitable in any workplace, but its consequences can be severe. From data entry mistakes to overlooking critical security protocols, these errors can lead to:

Loss of Productivity : Simple mistakes can cause delays and require additional time and resources to correct.
Security Flaws : Misconfigured settings, forgotten updates, and other errors can create vulnerabilities in your IT infrastructure.
Wasted Resources and Time : Errors can result in duplicated efforts, wasted materials, and inefficient use of time, all of which can cost your business money.
Reputation Damage : Consistent errors can erode trust with clients and stakeholders, damaging your business’s reputation.
Legal Issues : In severe cases, human error can lead to non-compliance with regulations, resulting in legal consequences.

Addressing these issues is crucial for maintaining a productive, secure, and reputable business environment.

Automation Can Help!

Automation technology offers a powerful solution to reduce human error. By automating repetitive and error-prone tasks, businesses can enhance efficiency and security. At tech42, we have custom solutions to help you avoid costly mistakes and propel your business forward.

Custom Software Solutions:

Tailored to Your Needs : Off-the-shelf software may not address your specific requirements, leading to inefficiencies. Our custom software solutions are designed to fit your unique business processes, reducing unnecessary tasks and streamlining operations.
Invest in What You Need : With custom software, you only pay for the features you need, eliminating waste and focusing resources on what matters most.

Enhanced Security :

Reducing Errors : Automated systems reduce the likelihood of human error, such as misconfigurations or forgotten updates, which can lead to security vulnerabilities.
Consistent Protocols : Automation ensures that security protocols are consistently applied, reducing the risk of breaches.

Improved Efficiency :

Eliminate Extra Work : Automation removes redundant tasks, allowing your team to focus on higher-value activities. This not only boosts productivity but also morale, as employees can spend more time on meaningful work.

Minimized Legal Risks :

Compliance : Automated systems can ensure compliance with industry regulations, reducing the risk of legal issues arising from human error.

Your Partner for Success

Human error is a significant challenge, but it doesn’t have to be a barrier to your organization’s success. By leveraging automation, you can minimize errors, enhance productivity, and strengthen your security. tech42 is here to provide custom solutions tailored to your needs, helping you achieve your business goals.

Ready to minimize human error and boost your business productivity? Contact us today to learn more about our custom automation solutions .

Boosting Productivity: 6 Tech-Driven Tips for Success

Mon, 01 Jul 2024 04:48:00 GMT

In today’s always-evolving world of business, productivity is the key to staying ahead of the competition. Leveraging technology to stay ahead is a game-changer. At tech42, we’ve got the tips, tools and services to help enhance your team’s productivity.

1. Boost Productivity with Custom Software Solutions

Every organization has unique needs, and off-the-shelf software might not always fit the bill. Custom software solutions can be tailored to streamline your specific business processes, reducing inefficiencies and freeing up time for your team to focus on the things they do best. Whatever software your organization needs, customization can significantly enhance productivity.

2. Embrace the Cloud

Cloud computing offers unparalleled flexibility and collaboration capabilities. By moving to the cloud, your team can access important files and applications from anywhere, at any time. This not only supports remote work but also ensures that your data is securely backed up and easily recoverable. Plus, they reduce the need for physical infrastructure.

3. Utilize Managed IT Services

Keeping your IT infrastructure running smoothly is essential for maintaining productivity. Managed IT services provide proactive maintenance and support, ensuring that your systems are always up-to-date and operating at peak performance. With tech42’s 24/7 monitoring and support, we minimize downtime and quickly address any issues that arise, allowing employees to remain focused.

4. Automate Routine Tasks to Improve Productivity

Automation can drastically reduce the time spent on repetitive tasks. From automated email responses to sophisticated workflow automation, technology can handle routine tasks, allowing your employees to focus on higher-value activities. By integrating automation into your daily operations, improved efficiency leads to an overall productivity boost.

5. Provide Training and Support

Technology is always evolving, and keeping your team up-to-date with the latest tools and best practices is essential. Regular training sessions and access to a responsive help desk can empower your employees to make the most of the technology at their disposal. Continuous education not only enhances productivity but also boosts employee morale by making them feel competent and supported. Not sure where to start? Our team is here to help!

6. Enhance Your Cybersecurity Measures

A secure environment is a productive one. Cybersecurity threats disrupt operations and lead to significant downtime. Protect your organization from potential threats and ensure your team can work with interruptions by implementing strict cybersecurity measures. Tech42’s services can be customized to fit your organization’s unique security needs.

Who knew technology could play such an important role in productivity? At tech42, we’re committed to providing your organization with custom support to boost productivity and hit your goals. Not sure how to get started creating a more productive and secure environment? Our team is here to help !

Getting Started with a Managed Service Provider: Your Path to Seamless IT Solutions

Fri, 31 May 2024 14:25:00 GMT

In today’s fast-paced digital world, managing IT infrastructure can be a daunting task for businesses of all sizes. This is where a Managed Service Provider (MSP) like tech42 steps in. If you’re considering partnering with an MSP, understanding the introductory process is crucial. Here’s how our team ensures a smooth transition when making the switch and getting started with a managed service provider.

Discovery & Partnership Delivery

This initial phase is crucial for aligning your technology goals with our company philosophy. Here’s how it works:

Technical and Personnel Analysis:

Our team of experts conducts a thorough analysis of your business, focusing on both technical and personnel aspects. This involves understanding your network hardware, business processes, applications, and overall company objectives.

Customized IT Solutions:

Based on the analysis, our team crafts a tailored IT solution that fits your organization’s specific needs. This customized approach ensures that we address all facets of your technology infrastructure.

ROI and Business Plan:

We provide a comprehensive return on investment (ROI) calculation and develop a strategic business plan for your organization. This sets the stage for driving value through your technology, aligning it with your business goals.

By the end of this phase, you’ll have a clear understanding of how tech42 can transform your IT landscape, making it more efficient and aligned with your company’s vision.

Implementation & Training

The next phase is designed to ensure a seamless transition with minimal disruption. Here’s what you can expect:

Detailed Timeline and Schedule:

We provide a detailed timeline and implementation schedule, tailored to your specific plan. This is done in collaboration with your project manager to ensure all tasks and objectives are clear and achievable.

Structured Organizational Change:

Our organizational structure and documentation guidelines are put into action. This ensures that the changeover is well-communicated and smooth, with zero downtime or confusion among your staff.

Employee Training and Reassurance:

Training is a critical component of this phase. Our team works with your team to ensure that your employees are comfortable with the new systems and processes. We provide thorough training sessions and continuous reassurance to help everyone on the team adapt quickly and efficiently.

This phase is all about making sure your team feels confident and supported during the transition, paving the way for a more productive and empowered work environment.

Management, Monitoring & Ongoing Support

Once the implementation is complete, don’t worry – our team doesn’t leave you hanging! We move into the last phase, where tech42 provides continuous support to ensure your IT infrastructure remains robust and secure.

24×7 Technical Support:

Your employees will have round-the-clock access to our technical staff. Whether it’s a minor glitch or a major issue, we’re always available to provide prompt support.

Quarterly Business Reviews:

We conduct quarterly meetings with your business directors to review the service’s effectiveness and address any concerns. This ensures that our partnership remains strong and responsive to your evolving needs.

Proactive IT Management:

Our behind-the-scenes work involves constant monitoring and management of your network. We focus on preventing issues before they arise, ensuring your IT environment is always optimized for peak performance.

With tech42 managing your IT, you can focus on what you do best—running your business—while we take care of the rest.

Navigating the AI Landscape: Dos and Don’ts for Harnessing Artificial Intelligence

Wed, 24 Apr 2024 14:31:00 GMT

Artificial Intelligence (AI) is rapidly transforming our world. From tackling tedious tasks to revolutionizing healthcare, in many industries, the use of AI is growing rapidly. Much like any tool or platform, AI should always be used responsibly.

How can I use Artificial Intelligence?

AI is especially great at analyzing data and patterns, but it can never replace human judgment and creativity. Think of AI as a super-powered assistant. It can help automate tedious or detailed tasks, allowing you to focus on tasks that require more of a human touch.

Upskilling your workforce and equipping your employees with the knowledge to work alongside AI is crucial. This fosters a culture of collaboration and trust while allowing employees to explore different means to enhance productivity.

Using AI Safely

When using Artificial Intelligence, it’s important to take the proper precautions to keep you (and your organization) safe.

Do seek a high-quality AI system. New systems are only as good as the data they are trained on. Ensure your AI is being fueled by unbiased data to avoid stereotypical results being generated.

Don’t share personal information. Never share sensitive information like name, address or other data online, whether with an AI source or any other website.

Do always be open about your use of AI. Although AI is becoming better at mimicking human creation, being transparent will build trust with your audience.

Don’t blindly trust the AI outputs. Always review the result and make any critical decisions that require human oversight.

Do report any inappropriate content. This will help create better, safer results in the future.

Don’t continue usage if you’re feeling uncomfortable. If a chatbot is asking for personal data or information you’re not comfortable sharing, stop the conversation.

Do embrace the potential of AI for positive change and use it responsibly.

Don’t fear the unknown. AI is a powerful tool that’s growing daily, but it’s not here to take over the world.

Wondering how Artificial Intelligence and other automations can benefit your organization? Contact our team of know-IT-alls with any questions to get started!

Recycle Securely: Protecting Your Privacy and Planet

Thu, 28 Mar 2024 18:13:00 GMT

Every year, millions of tons of electronic waste, or e-waste, end up in landfills. This growing problem harms the environment and wastes valuable resources.

“EPA estimates that, in 2009, US consumers and businesses discarded televisions, computers, cell phones and hard copy peripherals (including printers, scanners, faxes) totaling 2.37 million tons.”

According to a 2023 WHO article , “ When e-waste is treated using inferior activities, it can release as many as 1000 different chemical substances into the environment, including harmful neurotoxicants such as lead.” These toxins will then leak into the soil and water, polluting our environment.

Recycling is an eco-friendly way to get old tech off your hands. Recycling will recover most of the valuable materials like metals and plastics used to manufacture the electronics, thus reducing the need for new resources. Recycling prevents contamination and protects ecosystems, and it also demands less energy than the manufacturing process to create all of the components.

But, getting rid of your old technology presents a new challenge: how do you keep your data safe while disposing of outdated technology?

How to recycle old tech:

Research your local recycling laws: Look for e-waste collection events in your area, drop-off centers, or responsible recyclers in your community (some recyclers may not accept certain items).
Remove any batteries : Those are recycled separately. Bag broken parts separately to contain any toxic chemicals.
Prepare your electronics: Typically known as a “factory reset”, be sure to remove all saved data from your device. You never know who may end up with your old electronics and you don’t want a stranger having access to your personal information.

Repair and upgrade

Instead of immediately discarding slightly outdated or damaged electronics, explore repair options or upgrade components to extend their lifespan.

Donate

If your electronics are still functional, consider donating them to local charities, schools, or reuse programs. There are plenty of people in need of these items and chances are, you can help!

By making informed and thoughtful decisions about electronic waste disposal, we can collectively contribute to a more substantial future. Responsible recycling is essential for protecting our environment and conserving precious resources, and doing it securely is key. Let’s all do our part to build a cleaner, better future!

Preventive IT vs. Reactive IT: The True Cost

Wed, 21 Feb 2024 18:59:00 GMT

Let’s be real: IT headaches are the last thing business owners want. Downtime, data breaches, and frustrating tech glitches can torpedo productivity, drain your budget, and send your business into an out-of-control spiral.

Here at tech42, we’re all about smart tech solutions. To learn how you can start implementing a preventive strategy for your business CALL NOW: 570-209-7200

Visionaries and industry leaders don’t hesitate to take a preventive approach when threats to productivity arise.

Pay As You Panic

Imagine this: Your business hums like a finely tuned engine, data secure, systems optimized, and productivity soaring. Then, boom! A cyber attack cripples your network, leaving you scrambling for damage control. You call an IT professional to troubleshoot your issues. After hours, sometimes days, your network is back up and running – AND you’re footing a hefty bill, just to wait for the next time this happens.

This is the textbook reactive IT approach. Only worrying or paying when something is broken, right? This may sound economical, but time is money and Reactive IT is a productivity killer. A small crack in your network can lead to a full-blown data breach, costing you money and the trust of your clients.

Peace of Mind Is Priceless

Working with a managed service provider with a preventive IT approach is like hiring The Avengers. A team of professionals works to protect your important data and their expertise will continuously reinforce your business.

IT professionals focus on preventing problems before they even occur. This means regularly monitoring systems, identifying vulnerabilities, and implementing security measures to mitigate risks.

Just like Iron Man’s tech genius, Thor’s power of thunder, and Hulk’s brute force, a powerful IT team will have members with different skill sets ready to tackle any issues that come their way.

Tech42 is here for you. How can our preventive IT solutions help?

Network management and security

Backing up data, installing software updates, and patching any issues before they snowball into a bigger problem.

User training

Educating employees on cybersecurity, new tech trends, and risk management to stop potential problems in their tracks.

Software development

Developers will build apps tailored to their client’s specific needs whether it’s an outward-facing system for clients or creating software to improve efficiency within the workplace.

If you’re wondering if a managed service provider is right for your organization, contact our team for more information.

Level Up Your Business: Creating Efficiency in the Workplace

Wed, 24 Jan 2024 18:17:00 GMT

A dynamic and thriving workplace doesn’t have to be a fantasy; it is a strategic advantage that propels your company to new heights. With the proper processes and quality technology in place, your business will thrive and employees will feel not only productive but inspired.

At tech42, we don’t just promise efficiency; we bring it to life. Our team has the proper tools and knowledge to create an effective and productive workspace where your team can shine!

Managed IT Services

Keeping your technology running is a key component of a functional office environment! At tech42, we understand the crucial role that technology plays in crafting a seamless and productive workspace. With our team of tech professionals on your side, proactive maintenance, enhanced security, and 24/7 support become the backbone of your IT infrastructure. With fully functioning tech, say goodbye to downtime!

Cloud Services

Whether you are working in-office or your team is remote, cloud services are an excellent way to increase the flexibility, security, and productivity of your team. Cloud backup keeps your business’s data secure while ensuring flexibility.

Custom Solutions

Every business is unique and has a different set of needs. Our strategic business planning process, StratOP , helps to facilitate discussion with your team while building a personalized plan for your organization. Not only will you be hitting your goals; but in the process, you’ll create a welcoming, efficient workplace that aligns with your business’s unique identity and aspirations.

At tech42, we are committed to helping your workplace meet and exceed its efficiency potential. Contact us today to get started on crafting an efficient work environment!

Scale Your Business and Hit Your Goals

Thu, 21 Dec 2023 19:40:00 GMT

Don’t make the mistake of guessing about the future of your business. When it comes to putting processes in place to help scale your business, the things that worked in the past may not be what is needed to hit your business goals.

Through a guided process called StratOP, a unique strategic planning process, tech42 helps businesses and their leaders clearly define their goals and vision and lay out a clear, strategic path forward.

Discovery. Strategy. Action.

This StratOP process aligns your people and resources around what matters, brings focus to your operations, and aligns your business with the highest-impact opportunities. This process is meant to help you close the gap between a big vision and day-to-day actions. The StratOP process begins with a 3-day facilitated process that helps you and your team answer the following questions.

Where Are We?

“Perspective before planning” is the key to success for businesses. Finding the right perspective helps create the strategic plan. We use a variety of tools that can help us gain a perspective on all the critical organizational issues.

Where Are We Going?

Once your team has the right perspective, we can develop a living core strategic plan. After figuring out which direction the team wants to head in, we can begin building a plan with actionable steps. These core components include strategic, operational, and financial assumptions; organizational strategic control panel; target customer definition; mission, values, vision; and core strategies.

What’s Important Now?

This process focuses on W.I.N’s or “What’s Important Now?” After the whole team recognizes any issues and wants to move forward as one group, a unified plan starts to unfold before their eyes. This is one of the key benefits of the StratOP process: breakthrough becomes cross-functional and involves the whole team. The core plan serves as a basis for creating a unified action plan. Individualized department plans can later be developed to align with the master plan.

What Form Best Facilitates Our Plan?

The overriding purpose of the structure is to ensure that the right decisions are made promptly. With the core plan and its resulting actions in place, the structural requirements needed to implement can be addressed.

How Are We Doing?

The StratOP process provides a way of providing ongoing, regular feedback to help manage strategic plan implementation. Asking the questions related to “How are we doing?”, teams can learn how to manage the following components in the plan. Regular weekly, monthly, and quarterly reviews are scheduled and implemented.

What Needs To Change?

Every year, the leadership team will come together to review and renew the core strategic plan. During this session, perspective is gained once again. Then, opportunities, patterns, trends, goals, and objectives are reset for the coming year and the process begins again.

Don’t take any chances when it comes to the future of your organization. Jumpstart your goals and scale your organization with tech42.

Top Tech Gifts For The Holidays

Mon, 27 Nov 2023 21:45:00 GMT

As the holiday season approaches, it’s time to think about the gifts you are planning to give to your friends and family. Instead of giving them something simple like gift cards or candy, give them a gift that will help them sleep at night. Our team of know-IT-alls has prepared a list of our favorite tech gifts to give this holiday season.

Data Breach Protection Packages

Countless cyber attacks occur throughout our lifetimes without us knowing. Give your friends and family the gift of protection and security for from even the most complex cyber-attacks. With Cisco’s Breach Protection Suite , you have access to early threat detection, improved incident response, and deep contextual insights.

A Password Manager

Trying to remember your password and forgetting it is trouble. A gift to give to those individuals who struggle with managing their passwords is a yearly subscription to a password manager, like LastPass . LastPass offers a variety of helpful tools that are meant to not only store your passwords, but also store personal information, fill in online forms, and share passwords among friends and family.

Spam Email Protection

Is someone you know susceptible to spam emails? Datto provides an easy way to filter that through their SaaS Defense. Saas Defense provides detailed monitoring and reporting with simple explanations as to what threats were identified and why. It also offers backup, recovery, and advanced threat protection on Google Workspace and Microsoft 365.

Cloud Storage

If your loved ones are constantly running out of space on their phones, tablets, or other devices, consider gifting them with extra storage. Microsoft offers cloud storage for personal use and for business use , which makes a great gift for small business owners. Not only does cloud storage provide additional storage for all your photos and other digital assets, it also adds an extra layer of security for the memories you’ve captured.

Norton VPN + Antivirus

VPNs offer a variety of safety measures that reduce the likelihood of getting infected by a virus or other malware. If your friends or family members spend a lot of time browsing the web, gifting them a VPN subscription could save them from accidentally getting a virus. Norton VPN offers a variety of protection from different threats and it helps protect your data through an encrypted tunnel that masks your activity. For this holiday season, gift your loved ones an extra layer of protection with a VPN subscription.

Laptops

Laptops make a great gift for the holidays. With hundreds of devices to choose from, picking the right laptop for your friends, families, or employees can feel overwhelming. Not sure which laptop to choose? Here are our favorites for this year:

Dell Inspiron 15

The Inspiron 15 is a great choice for an all-around laptop for everyday use. With its modern and thoughtful design, this is a well-rounded laptop at an affordable price. Not only does it offer a sleek finish, but it allows for the option of WiFi 6. With WiFi 6, not only does your speed, range, and reliability work better in high-traffic areas, but it also allows for an extra layer of cyber protection. This budget-friendly laptop is great for daily work and day-to-day tasks.

HP Envy

Do you have a loved one that needs a laptop for editing or art? The HP Envy offers a balance between a laptop for everyday needs and a laptop for creativity. The laptop turns into a personal theatre and offers a vibrant display by Bang & Olufsen for your cinematic experience. If your friends and family are eco-conscious, this laptop also happens to be made using recycled metals and plastics.

Dell XPS 13

Looking to offer one of the best laptops to a friend or family member? According to many top companies that have reviewed this laptop, this is the best Windows laptop overall. The Dell XPS 13 offers a laptop of modern design, includes great specs, and it comes with a McAfee LiveSafe security software subscription to protect your laptop. Talk about 2-in-1! If you’re looking to give a well-rounded and secure laptop to someone you know, Dell’s XPS 13 is a great choice!

Dell XPS 15

Going a step further from our last choice, the Dell XPS 15 is an even more powerful and portable laptop. This laptop offers stellar visuals and incredible sound. You can stream videos, edit photos, or create your next masterpiece. With this laptop’s powerful specs, you can unleash your creativity and not have to worry about slow software. This laptop was designed for creators who engage in large projects. If you are looking for a large gift to give to someone, the Dell XPS 15 is a great choice for someone who needs a fast and slim laptop.

HP EliteBook 840

For our top choice in tech gifts, we recommend the HP EliteBook 840 . The laptop not only offers a fine balance between business and personal use, but it also puts security as its top priority. The laptop provides preconfigured enterprise-level PC protection for small and medium-sized businesses. With the addition of Wi-Fi 6, you can get a fast and reliable connection in dense wireless environments. If you are looking to give someone the best tech gift for this holiday season, we recommend the HP EliteBook 840 Wolf Pro Security Edition laptop.

Look Out for Holiday Scams

Mon, 27 Nov 2023 21:19:00 GMT

The holidays are a time when we gather with our friends and family, share memories, and exchange gifts with one another. Cybercriminals take advantage of this time of year but for the wrong reasons. With everyone distracted by the holidays, cybercriminals can take this opportunity to unleash their plans to scam. For this holiday season, prepare yourself and keep yourself safe from any scams throughout the holiday.

Your Package Is On The Way

With the bombardment of Amazon packages coming through for the holiday season, it is not a huge surprise that cybercriminals have planned several ways to scam their customers. One of the most popular scams with packages involves receiving a text message or email that informs you of your tracking number, payment preferences, or delivery instructions. Even though these messages seem legit, they contain links that can infect your phone or computer with malware. So, be extra careful during the hectic holiday season and stay sharp on what is real and what is a scam.

Failed Delivery

Black Friday week and the holiday season consist of many packages being delivered 24/7. During this time, no one wants to be informed that their package went missing. Cybercriminals know this and use this as a way to infect and grab vital information from you. They can do this by prompting you to answer certain questions containing personal information that can be used to commit fraud. For this holiday season, look at these messages closely for any evident signs of it being a scam.

Gift Card Purchases

As you rush to buy gift cards for your friends and family during the holiday season, steer clear of any phony text messages that appear to be from someone you know. One of the most common holiday gift card scams includes receiving a phishing email or text message from a friend or family member. These texts ask you to purchase multiple gift cards for various reasons. During this hectic holiday season, instead of falling for this phishing scheme, reach out to your friends and family by phone to confirm if it is true.

Sketchy Surveys

When you go to buy gifts for your friends and family this holiday season, you may see promotions or contests on social media. These posts may be offering gift cards or vouchers in exchange for completing a “quick and easy” survey. Even though the surveys may look real, they are made as a means of capturing your personal information to commit identity theft or other types of cybercrime. Be extremely careful during the holidays, especially on social media with enticing offers that seem too good to be true.

Protect Yourself This Holiday Season

There are many ways to be scammed and have your information stolen, especially during the busy holiday season. Take the initiative to report the crime to your local law enforcement, alert your banks, or even file a complaint with the FBI. Even if you think that the scam did not take anything from you, the FTC encourages you to report it to help others from becoming a victim. Make sure your staff is ready to handle holiday scams! Contact tech42 to set up a training for you and your team.

Shop Smart: Stay Safe While Shopping on Cellphones

Mon, 30 Oct 2023 16:17:00 GMT

The holiday season is a magical time of year filled with joy, festivities, and everyone’s favorite–holiday gifts! It’s also a time when the digital world buzzes with incredible deals and discounts, and, unfortunately, a surge in email scams and cybersecurity threats. As Black Friday and the holiday shopping season approaches, staying safe while shopping from your smartphone becomes more critical than ever. Secure smartphone shopping ensures the upcoming holidays are filled with cheer, not cybersecurity fears.

Tis’ The Season – For Email Scams

During the holiday season, cybercriminals are hard at work, taking advantage of the increased online shopping traffic. Email scams, phishing attempts, fake websites, and malicious apps have all become more prevalent. In fact, statistics show that the number of phishing attacks and scam emails spikes during this time. With this in mind, it’s essential to be aware of the potential risks and take precautions to protect your personal information and finances.

Smartphone Shopping Best Practices

When you take the proper steps to protect yourself, shopping from your phone is easy and highly convenient.

Keep Your Smartphone and Apps Updated

Ensure your phone’s operating system and shopping apps are up to date. Developers release updates to address security vulnerabilities, so it’s crucial to stay current.

Strong and Unique Passwords

Use strong, unique passwords for your shopping accounts and enable two-factor authentication whenever possible. This extra layer of security can prevent unauthorized access.

Recognizing Phishing Attempts

Be cautious when opening emails. Pay attention to suspicious sender addresses, spelling errors, and unsolicited attachments. Scammers may send fake deals in order to get people to click on suspicious links. If in doubt, do not click on any links or download attachments.

Secure Payment Methods

Consider the security of your payment methods when shopping online. Even when browsing on a cell phone, credit cards, and mobile wallets tend to offer better security compared to debit cards. Additionally, consider using mobile wallet apps like Apple Pay or Google Pay, which generate unique transaction codes for added security. PayPal is another great way to keep your checkout secure.

App Store Safety

Downloading apps from unofficial sources can be risky. Stick to trusted app stores like Apple’s App Store or Google Play Store to ensure you’re downloading legitimate and secure apps.

Secure Wi-Fi Networks

Shopping on the go? Avoid making purchases on public Wi-Fi networks, as they are more susceptible to eavesdropping. Use a secure, private network for online shopping.

—

In the digital age, it’s essential to adapt our habits to protect ourselves from cyber threats. Taking these precautions allows you to shop from your phone with confidence, knowing that your online shopping experience is secure. After all, even personal cell phones are often connected to businesses , with employees signing into work-related email accounts or storing other business information for on-the-go access. Safe cellphone shopping ensures both personal and business information is protected.

Tech Travel Tips to Get You Through the Holidays

Mon, 30 Oct 2023 16:06:00 GMT

The holiday season is here, and many individuals are preparing to travel to be with loved ones or to enjoy some well-deserved time off. The average household in the United States has 22 devices, so whether you’re heading out for an adventure in a winter wonderland or just taking a short trip, at least one of your tech devices is likely to come along for the ride. However, keeping your devices secure during holiday travel is crucial in this age of remote work and connectivity.

Before You Go: Pre-Travel Preparation

Update Everything

Before you embark on your journey, take the time to update your devices. This includes your smartphone, tablet, laptop, and any apps you’ll be using. Updates often include security patches that protect your devices from known vulnerabilities.

Backup Your Data

One of the golden rules of tech travel is to back up your data. Should your device get lost, stolen, or damaged, having a recent backup can be a lifesaver.

Secure Your Devices on the Road

Password Protection

Set strong, unique passwords for your devices and accounts. Using a password manager [link] can help you keep track of complex passwords without compromising security. Enable Two-Factor Authentication for your email and other important accounts. 2FA adds an extra layer of security, making it more challenging for unauthorized users to access your accounts.

Use a VPN

If you’ll be connecting to public Wi-Fi networks during your travels, consider using a Virtual Private Network (VPN) to secure your internet connection. VPNs encrypt your data, protecting it from potential eavesdropping on unsecured networks.

Pack Your Devices

When flying, if possible, keep your essential tech items in your carry-on bag. This minimizes the risk of loss or damage, as you’ll have direct control over these items.

Protective Gear

Invest in protective cases and screen protectors for your tech devices while traveling. These cases not only shield your gadgets from physical harm but also provide extra protection during transit. Travel gear designed to protect your devices will help keep your devices safe from physical damage as well.

Power Banks

Be cautious with public charging stations. Some can be compromised to steal data from connected devices. Consider using your charger or a portable power bank.

Avoid Public Wi-Fi

Public Wi-Fi networks can be breeding grounds for cyber threats. Whenever possible, avoid connecting to them. Instead, use your mobile hotspot or connect to secure, password-protected networks.

Prevent Device Theft While Traveling

Anti-Theft Software

Consider installing anti-theft software on your devices. Turn on Find My iPhone for Apple users or Find My Mobile for Samsung users. These tools can help you track, remotely lock, or wipe your device if your device is lost or stolen.

Travel Insurance

Consider purchasing travel insurance with tech coverage. Some policies cover the loss or damage of your devices, giving you added peace of mind.

—

Even while traveling, we often find ourselves carrying technology with us. By taking a few simple precautions, ensure your devices, along with your personal and business information, remain safe and secure throughout the holiday travel season. Need help preparing your employees for holiday travel? Contact our team of tech experts to set up a training session before the holidays!

Cybersecurity Isn’t scary: IT Terms You Need to Know

Thu, 19 Oct 2023 19:39:00 GMT

In the always-evolving world of technology, understanding the language is the key to understanding the world of cybersecurity. Whether you’re a business owner seeking to secure your digital presence or an individual looking to navigate the tech support world, knowing the tech terms is the first step toward informed decision-making.

While it may seem overwhelming at first, our list of tech terms will make sure that you are supported in your journey through the tech universe.

Bandwidth

Bandwidth refers to the network connection’s capacity to transmit data. Monitoring bandwidth is crucial to detecting unusual data flows, which might indicate a security breach.

Broadband Connection

A high-speed internet connection is essential for secure and efficient data transmission, particularly for remote work and secure communication.

Browser

The software application used to access and navigate the internet. Using the right web browser can help enhance your security efforts .

BYOD

Bring Your Own Device refers to the practice of allowing employees to use their personal devices (like smartphones or laptops) for work. Proper cybersecurity measures, like mobile device management, are critical in BYOD environments to protect company data.

Cloud

The cloud is made of remote servers and services that can be accessed over the internet . Cloud computing offers numerous cybersecurity benefits, such as data redundancy, automatic updates, and enhanced security measures.

CTO

The Chief Technology Officer is responsible for a company’s technology strategy, including cybersecurity. They oversee the implementation of security measures to protect the organization’s digital assets. If your company doesn’t have a dedicated CTO, our team of experts can help you make the right tech decisions .

Cookie

Cookies are small pieces of data stored on a device (normally by a website.) While cookies have legitimate uses, they can also be exploited by cybercriminals, making cookie management important for cybersecurity.

Disaster Recovery

Disaster recovery is a plan for restoring data and IT infrastructure after a catastrophic event. A well-designed disaster recovery plan is crucial to ensure business continuity in the face of cyberattacks or natural disasters.

DNS

The domain name system reads domain names and translates them into IP addresses, which browsers use to find and display websites. Cybersecurity measures often include DNS filtering and monitoring to block malicious websites and protect users.

Domain

This tech term refers to your unique address on the internet. Proper domain management includes domain monitoring and security measures to prevent unauthorized access or domain hijacking.

Encryption

This process converts data into code to prevent unauthorized access and maintain secure connections. Finding communication platforms that support end-to-end encryption is essential in protecting sensitive information.

Firewall

This network security device monitors and filters network traffic. It acts as a barrier between a trusted network and untrusted networks, providing a critical layer of cybersecurity defense.

Hardware

Hardware refers to physical computer equipment. Proper hardware security, such as securing servers and devices, is essential for maintaining a safe and secure work environment.

Help Desk

Help desks provide technical support to users. Whether you have an onsite or remote help desk , this plays a role in responding to security incidents and assisting with security-related inquiries.

IT Assessment

An IT assessment evaluates an organization’s technology infrastructure, including cybersecurity measures. It helps identify vulnerabilities and areas for improvement.

Malware

This software is designed to cause digital harm in some way. Different types of malware can include adware, spyware, and ransomware.

MSP

A Managed Service Provider is a third party that provides comprehensive IT support to your business. Managed IT services can provide proactive support, enhanced security measures, and predictable costs with the support of an experienced team.

Network Monitoring

Network monitoring involves continuously observing a network’s performance and security. This proactive method helps detect and respond to security threats in a prompt manner.

Phishing

This common email scam mimics communication from a trustworthy source in an attempt to steal personal information.

Remote Backup

Remote backup involves storing data in offsite locations. It’s a key element of disaster recovery and cybersecurity to ensure data can be restored in case of damage to the on-site infrastructure.

When looking for tech support, keep an eye out for the above terms. Our team of expert IT consultants can help make sure your business is on track for success. Contact tech42 today to get started!

Preparing for Uncertainty with Disaster Recovery Plans

Mon, 02 Oct 2023 20:01:00 GMT

As more businesses utilize technology in their day-to-day processes, unexpected issues arise more frequently. Whether it’s a data breach, a hardware failure, or a natural disaster, the potential for disruption is always there. The good news is that you can prevent many issues through proactive support, and prepare for any outstanding issues that may arise.

Why do we need disaster recovery plans?

Disaster recovery plans are needed when our technology fails. Technology can fail for various reasons, some of which are avoidable and some are not as easy to prepare for. Common culprits include:

Hardware Failures

Components wear out, resulting in unexpected crashes.

Software Glitches

Bugs and glitches can disrupt operations.

Cyberattacks

Malware, ransomware, and hacking attempts pose significant threats.

Human Error

Accidental data deletion or misconfigurations can lead to problems.

Natural Disasters

Fires, floods, and other disasters can damage physical infrastructure, causing issues.

Understanding Disaster Recovery

Consider disaster recovery a backup plan for your tech. It’s a set of strategies and tools designed to help your business bounce back swiftly if the unexpected occurs. However, the real magic of disaster recovery lies in its proactive potential.

Proactive Support

The best disaster recovery plan is the one you never have to use. That’s where managed IT services and our team of Know-IT-alls can shine.

Tailored Solutions

Our tech experts work closely with you to understand your unique risks and needs. We work with you to craft a personalized plan customized for your business.

Constant Support

Managed IT services include 24/7 monitoring of your tech ecosystem. They catch potential issues before they have the chance to become disasters.

Security Fortification

Proper security measures like firewalls and antivirus software make it much harder for cyberattacks to succeed.

Data Backups

Regular, automated data backups ensure you never lose critical information. Cloud-based security measures minimize the risk of damage to physical backups and servers.

Disaster Recovery Plan

We’re here to support you and keep your tech working, but sometimes disaster strikes no matter how prepared you are. In those situations, it’s crucial to have a disaster recovery plan in place to minimize downtime and data loss, and get your business back up and running.

Our team of tech experts will work with you to develop a comprehensive, customized disaster recovery plan. Should something happen, you will be able to access your backups. With a plan in place, we’ll already know the steps to take to get your business back online.

Tech disasters may be lurking, but they don’t have to catch you off guard. With proactive support from tech42, you’ll be prepared for any circumstances. Skip the uncertainty and consult with tech42 today.

Understanding Data Loss: How Your IT Partner Can Help

Wed, 13 Sep 2023 20:24:00 GMT

Data is the lifeline of any business that has an online presence. It drives decision-making, operations, and growth. However, the risk of data loss is a growing concern that every organization must address.

What is Data Loss?

At its core, data loss refers to the unintentional or accidental destruction of electronic data. This can range from critical documents to customer records, financial information, and more. It’s like losing pieces of a puzzle that make up your business’s big picture.

How Does Data Loss Occur?

Data loss can happen in various ways, each posing its own risks. Common culprits include hardware failures, software glitches, cyberattacks, and simply human error. A spilled cup of coffee on a laptop or a malicious virus can spell disaster, leaving you with gaps in your digital footprint.

Tips to Prevent Data Loss

Sometimes, data issues are out of your control. However, there are steps anyone can take to enhance your digital protection.

Backup Regularly

Create redundant copies of your data and store them in secure locations. This way, even if one source fails, you have a backup to rely on.

Implement Stronger Security Measures

Protect your systems with strong firewalls, up-to-date antivirus software, and encryption. Regularly update passwords and ensure access controls are in place.

Train Your Team

Educate your employees about data loss, security, and safe practices. Human errors can be minimized through awareness and training. (Our team can help with that!)

Monitor and Detect

Implement monitoring systems to detect unusual activities or potential threats in real-time. The quicker a potential threat is detected, the quicker it can be dealt with.

How tech42 Can Help

Partnering with a skilled IT company like tech42 will help protect your business against the dreaded data loss.

Our team of IT professionals are data guardians, trained to understand vulnerabilities and apply strategies to prevent loss. Our cloud backup services offer solutions to manage and protect your data in faster and more convenient ways than traditional in-office infrastructure.

We create customized data protection solutions to meet each business’s specific needs. With continuous behind-the-scenes support and monitoring, we work to keep your systems secure 24/7. However, in the unfortunate event of an error, our team of know-IT-alls can swiftly restore your information and get your business back on track.

Ultimately, data loss is a formidable threat that requires proactive measures. By understanding the causes and implementing prevention strategies, you’re taking a significant step towards safeguarding your business’s most valuable asset—its data. And when it comes to fortifying your defenses and staying one step ahead of potential data disasters, having a reliable IT partner is your ultimate shield. Don’t leave the safety of your digital assets to chance— team up with tech42 to keep your business safe!

Empowering Your Team: Unlocking Success Through Education + Training

Tue, 29 Aug 2023 16:34:00 GMT

In the ever-evolving landscape of business and technology, the pursuit of knowledge and growth is a necessity. Just as students eagerly wait to start the new school year, professionals can (and should!) also embrace the spirit of learning and growth.

Benefits of Staff Training

Ongoing education and lifelong learning are valuable, for both individuals and teams. Providing training and support for your employees sets your company up for success in the long run.

As your team gains new skills and hones existing ones, productivity increases. As employees gain confidence, many individuals are able to tackle problems with precision and ease. Job satisfaction also increases as individuals feel a sense of growth and accomplishment as well as support from their peers.

However, the impact extends beyond individual growth – a well-trained team allows a business to grow and flourish. Embracing a culture of learning also leads to innovation, as individuals are empowered to think creatively and adapt to any changes or issues that may arise.

Explore tech42’s Training Options

At tech42, we understand that every business has unique needs. That’s why we offer a range of specialized training services to empower your team at every level.

Business Consulting

When the time comes to scale up your business, don’t take the next steps alone. When consulting tech42, our team will help improve and solidify business practices and will make sure that your technology and business operations are ready to grow with you. Gain the tools to navigate those complex challenges while continuing to drive business growth with support from a team that cares about your business.

Partner Training

tech42 is your partner in technology. We’re here to help you and set your team up for success. At the beginning of our partnership, we’ll provide comprehensive training for all employees. If anyone needs further training or anyone new comes on board, we’re happy to provide a refresher course!

Microsoft Product Training

In today’s tech-driven world, proficiency with the right tools is so imporant. As a certified Microsoft partner, tech42 can help with trainings for Microsoft products like Office365 and Microsfot teams. Our partner, Clip Training , integrates a variety of training videos into Microsoft Teams that your staff can watch at any time.

Get that Back to School Feeling, Anytime

As the summer comes to an end and students head back to school, there’s a renewed energy for learning in the air. It’s the perfect time to offer staff training, but the good news is tech42 also offers training year-round. We offer individual and group sessions to meet your specific needs. Thought of something new? Let us know and we’ll see if and how we can help. Ready to get started? Contact us today to get started with customized training for your business.

Partners with Innovation: Meet tech42’s Partners

Mon, 21 Aug 2023 19:15:00 GMT

At tech42, we believe in creating custom solutions to solve each individual business’s most pressing challenges. Through strategic partnerships with industry-leading organizations , our team brings their problem-solving expertise and cutting-edge technology to empower businesses.

ConnectWise: Empowering Proactive Cybersecurity

ConnectWise provides 24/7 threat detection monitoring, incident response, and security risk assessment tools. By partnering with ConnectWise, we offer robust cybersecurity solutions that remove complexity and enable proactive threat detection, helping businesses mitigate security risks and safeguard their valuable assets.

Office 365: Streamlining Collaboration and Productivity

Boost productivity and secure your communications with Office 365 . From Microsoft Teams for seamless collaboration to Word, Excel, and more, Office 365 help optimizes workflows. Our team will help your business leverage these tools to streamline collaboration, boost productivity, and enhance team efficiency.

SonicWall: Fortifying Network Security

SonicWall specializes in network security and content control. Their solutions address growing cybersecurity threats, including network firewalls, unified threat management (UTM), virtual private networks (VPNs), and virtual firewalls. We utilize their systems to bolster network security, protecting your business from evolving cyber threats.

HP and Dell: Empowering Digital Transformation

Our partnerships with HP and Dell provide businesses with high-quality hardware solutions. HP offers a range of personal systems, printers, and storage solutions, while Dell focuses on personal computers, network servers, and data storage. These partnerships enable businesses to embrace digital transformation, enhance productivity, and deliver a superior user experience.

Amazon Web Services (AWS): Scaling with Cloud Computing

As an AWS partner , we provide your business with scalable and cost-effective cloud computing solutions. AWS provides businesses with cloud-computing power, database storage, content delivery, and more, enabling seamless scalability. AWS allows businesses to effectively scale their operations, reduce infrastructure costs, and leverage the agility of the cloud.

Threatlocker: Taking Control of Your Data

Only allow the people you trust to access private information. Threatlocker helps take control of your data by selecting which programs and individuals can access certain software and other information, and blocking those who don’t need access.

RingCentral: Unifying Communication Channels

With RingCentral , businesses can unify their essential communications within a single app. Phone, SMS, fax, messaging, and video conferencing capabilities streamline communication channels, improving efficiency and collaboration. Our partnership with Ring Central ensures businesses can communicate seamlessly and securely, regardless of their location.

Cisco: Addressing Diverse Technology Needs

Our partners enable us to address always-evolving, diverse technology needs. Cisco offers hybrid multi-cloud security. We find solutions for the specific technology challenges your business may be dealing with, and help navigate the complexities of the digital landscape.

Datto: Backing Up Your Data

No matter your business size, our partners at Datto have the resources to backup your data and restore it in an emergency, all while protecting your information to keep it secure. This cloud-based system can be managed remotely, making it a simplified choice for data protection and recovery.

Huntress: Evolving Your Online Protection

Hackers are constantly evolving and cybersecurity threats are on the rise. As you scale your business, Huntress scales with you. Together, we can monitor your growing business 24/7 and detect (and prevent) cyber threats before they occur.

At tech42, we believe in partnering with industry leaders to provide you with robust protection and the highest level of service. Our team is constantly evaluating the cybersecurity market to find the highest quality partners to bring you the best solutions for your business. Whether it’s cybersecurity, collaboration, network security, digital transformation, scalability, communication, data protection, or diverse technology needs, with the help of our partners we are bringing the best-in-class, custom solutions to your business. Ready to level up your security? Contact the tech42 team today to get personalized solutions to help your business thrive.

Empowering Nonprofits with Managed IT Services

Mon, 07 Aug 2023 17:43:00 GMT

Technology is necessary for organizations of all sizes and sectors, including nonprofits. Like any other organization, nonprofits rely on technology to streamline operations, communicate with stakeholders, and achieve their mission. The right technology can have a majorly positive impact on nonprofit organizations.

How do managed IT services empower nonprofits?

Enhancing Efficiency and Productivity

Managed IT services can help nonprofits streamline their processes and improve productivity. By using modern tools and technologies, nonprofits can automate repetitive tasks, optimize workflows, and enhance communication and collaboration among team members. This allows staff to focus more on their core mission and less on time-consuming administrative work.

Data Management and Security

Nonprofits may handle sensitive data, including donor information, volunteer records, and program data. Managed IT services provide robust data management solutions, ensuring proper data storage, backup, and security measures. With proactive monitoring and regular backups, nonprofits can protect their data from loss, breaches, or disasters, fostering trust with their supporters.

Scalability and Flexibility

Nonprofits often experience fluctuations in their technology needs based on the seasonality of programs, fundraising initiatives, or sudden growth. Managed IT services offer scalability, allowing nonprofits to scale their technology infrastructure up or down as needed. This flexibility ensures that nonprofits pay for the resources they require, minimizing unnecessary expenses.

Proactive IT Support

Managed IT service providers offer 24/7 technical support, allowing nonprofits to focus on their mission without the burden of troubleshooting IT issues. With remote monitoring, proactive maintenance, and rapid response times, nonprofits can rely on dedicated experts to address any technology concerns promptly.

Cost-Effective Solutions

One of the greatest advantages of managed IT services for nonprofits is their cost. Rather than investing in expensive in-house IT infrastructure, nonprofits can outsource their IT needs to a managed service provider. This eliminates the need for upfront capital investment, ongoing maintenance costs, and staffing expenses, making it an ideal solution for organizations with limited budgets.

Strategic IT Planning

Managed IT service providers can assist nonprofits in developing strategic IT plans aligned with their mission and goals. By understanding the unique challenges and opportunities of the nonprofit sector, these providers can offer guidance on technology adoption, digital transformation, and budgeting to maximize the impact of IT investments.

For many nonprofits, harnessing the power of IT is no longer a luxury but a necessity. With the help of managed IT services from tech42 , nonprofits can overcome budget constraints and leverage technology to streamline operations, enhance productivity, and amplify impact. At tech42, we understand the unique needs of nonprofits. We believe that budget should not stop nonprofits from accessing the technology they need. Our team of know-it-alls works with you to create custom IT solutions that align with your mission and budget. Contact us today to explore how our managed IT services can empower your nonprofit organization.

Managed Service Providers: Time to make the switch

Tue, 18 Jul 2023 16:32:00 GMT

For businesses of all sizes, technology plays a crucial role in driving productivity, efficiency, and success. However, managing and maintaining an internal IT department can be a daunting task. This often leads to overwhelmed staff, limited expertise, and increased costs overall. This is where a managed IT service provider (MSP) can make a significant difference.

When considering making the switch to an MSP, here are 7 key questions to consider while making the decision.

Is data security a concern?

In today’s digital age, cybersecurity threats are constantly rising. If you find yourself spending the bulk of your time worrying about data breaches, unauthorized access, or data loss, a managed IT service provider like tech42 can offer robust security solutions, including data protection, proactive threat detection, and employee security training to safeguard your sensitive information.

Are frequent IT issues impacting business operations?

Frequent IT issues and prolonged downtime can have a direct impact on your business’s productivity. If you find that IT problems are becoming a recurring hindrance, a managed IT service provider can provide proactive monitoring, rapid issue resolution, and preventive maintenance to keep your technology running smoothly. Fully operational technology solutions can increase productivity and employee morale.

Is technology advancement overwhelming?

Technology is constantly evolving, and keeping up with the latest advancements can be challenging. A managed IT service provider stays up-to-date with the latest trends, tools, and best practices, ensuring that your business leverages the most suitable and cutting-edge technologies to stay competitive. Our team also provides training sessions to support your staff as new technology is introduced.

Is your internal IT team overwhelmed or lacking expertise?

Small internal IT departments often face complicated challenges and limited resources, with staff being overwhelmed by numerous responsibilities. If your team is struggling to handle complex IT challenges or lacks knowledge in specific areas, partnering with a managed IT service provider gives you access to a team of skilled professionals with diverse expertise and specialized knowledge. From fully managed IT services to co-managed IT services, our team can work with your team to provide the proper level of support.

Are you struggling to prevent issues before they arise?

Rather than being reactive and waiting for IT issues to arise, a managed IT service provider offers proactive monitoring and maintenance. Our team continuously monitors your systems to identify potential problems before they impact your operations. As we perform regular maintenance tasks, your technology environment remains optimized, increasing productivity and workflow.

Are you considering outsourcing to reduce costs?

Outsourcing your IT needs to a managed service provider can provide significant cost savings compared to maintaining an internal IT department. With a managed IT service model, you have predictable monthly costs, eliminate expenses associated with staff training, recruitment, and infrastructure maintenance, and gain access to enterprise-level resources at a fraction of the cost.

Are you looking for a trusted partner who can provide IT guidance and support as your business grows?

As your business expands, so do your technology needs. It becomes crucial to have a trusted IT partner who can provide guidance and support throughout your growth journey. A managed IT service provider offers invaluable expertise and strategic IT planning. Together, we can align your technology infrastructure with your developing business objectives.

There is no one size fits all security solution that works for everyone. That’s why our team works with your business to create customized solutions that work best for your business.

As technology continues to evolve, it’s more important than ever to continue monitoring your current IT strategies. If you answered yes to any of these questions, it may be time to make the switch to a managed IT service provider! Contact us today to set up an assessment to discuss your IT needs. Let’s explore the benefits of managed IT services.

The Power of the Cloud

Tue, 27 Jun 2023 18:25:00 GMT

In today’s digital era, cloud technology has become a game-changer for businesses of all sizes. This technology offers a flexible, scalable, and secure platform for storing and accessing data, revolutionizing the way organizations operate. At tech42, we believe in empowering businesses with the latest, safest technology while prioritizing data security.

What is the Cloud?

“The cloud” refers to a network of remote servers that are hosted on the Internet. These servers store, manage, and process data, providing on-demand access from any location. Unlike traditional on-premises infrastructure, the cloud eliminates the need for physical servers and offers a scalable environment where that can be easily adjusted to match business needs.

Cloud Benefits

Cloud-based technology has a number of advantages over traditional infrastructure.

Enhanced Security

Enhanced security measures help protect sensitive data. These service providers implement strong encryption techniques and employ multiple layers of authentication protocols. Your information is encoded using complex algorithms, ensuring that even if it’s intercepted, it remains unreadable to unauthorized users.

Providers also often have redundant data centers located in different geographical regions. This redundancy ensures that even if one data center experiences an outage or data loss, your data remains safe and accessible. Additionally, these platforms offer robust disaster recovery solutions, enabling quick data restoration in case of unforeseen events.

Cloud providers are also responsible for maintaining and updating their infrastructure’s security. They actively monitor and address emerging threats, applying security patches and upgrades to ensure that your data remains protected against evolving vulnerabilities.

Improved Accessibility

Cloud-based collaboration tools allow teams to work together seamlessly, regardless of their physical location. With real-time document sharing, version control, and instant communication, productivity is enhanced, promoting efficient workflows while keeping data secure.

Cost Effectiveness

The cloud provides businesses with the ability to scale resources up or down based on demand. It also reduces the need for extensive on-premises infrastructure and associated maintenance costs. Providers handle the hardware and software updates, freeing up your IT resources to focus on more strategic initiatives. This ensures optimal performance and cost-efficiency, as you only have to pay for the resources that fit your business’s needs.

This updated technology offers a secure and efficient way to store, access, and manage your data. With robust security measures, advanced authentication methods, and data backup, cloud technology provides a reliable platform for businesses to operate in the digital age.

Are you and your team tired of constant updates and limited accessibility? It may be time to move to cloud technology. At tech42, we know it’s essential to keep your data secure while utilizing the latest technology. We’ll help your business leverage the power of the Cloud while ensuring your data remains secure through the entire process. Experience secure and scalable cloud solutions with tech42 today !

What is a cookie?

Tue, 13 Jun 2023 21:17:00 GMT

In a digital world, cookies have become an integral part of our online experience. Almost everyone has entered a website just to be met with a cookie consent pop-up. But have you ever thought to yourself, “What is a cookie?”

What are Cookies?

Cookies are small text files that are created and stored on your device (computer, smartphone, or tablet) when you visit a website. They contain information about your browsing activity, preferences, and interactions with the site. Cookies serve various purposes, from remembering your login information to personalizing your browsing experience.

Types of Cookies

Session Cookies

These cookies are temporary and are deleted once you close your web browser. Session cookies are used to maintain your session on a website, allowing you to navigate between pages without having to re-authenticate.

Persistent Cookies

Unlike session cookies, persistent cookies remain on your device even after you close your browser. They have an expiration date and are used to remember your preferences and settings for future visits.

First-Party Cookies

First-party cookies are set by the website you are visiting. They are typically used to improve your browsing experience, such as remembering your language preference or items in your shopping cart.

Third-Party Cookies

Third-party cookies are set by domains other than the one you are visiting. They are often used for advertising and tracking purposes, allowing advertisers to collect information about your browsing habits across different websites.

Data Privacy and Cookies

While cookies can enhance your online experience, concerns about data privacy have emerged.

Personal Information

Cookies can collect and store personal information such as your name, email address, or browsing history. It’s crucial to understand how websites handle and protect this data.

Consent and Transparency

Many jurisdictions require websites to obtain your consent before setting up non-essential cookies. Transparency regarding the types of cookies used, their purpose, and how your data is processed is vital for informed decision-making.

Privacy Settings

Most web browsers allow you to manage cookie settings and delete cookies from your device. You can choose to block certain cookies or configure your preferences to enhance your privacy.

Cookie Policies

Websites often have cookie policies that outline their cookie practices and data handling procedures. Reviewing these policies can provide valuable insights into how your information is used and shared.

Protecting Your Privacy

Understanding what cookies are is essential to making informed decisions about cookies in relation to your own privacy. To protect your privacy while browsing:

Regularly review and adjust your cookie settings in your web browser.
Consider using browser extensions or privacy-focused tools that block or limit third-party cookies.
Be cautious when sharing personal information online and review websites’ privacy policies before providing sensitive data.
Stay informed about privacy regulations and best practices to make informed decisions about your online privacy.

At tech42, we understand the importance of data privacy and are committed to helping you and your business navigate the complex landscape of online privacy and security. If you have any questions or concerns about cookies or data privacy, reach out to our team for expert guidance and support .

While cookies play a role in enhancing your online experience, staying informed and empowered about your privacy rights is key. Together, we can build a safer and more privacy-conscious digital world.

Unlocking Business Success with Microsoft

Wed, 24 May 2023 18:12:00 GMT

As a business owner, you know that using the right technology is crucial for achieving success in today’s competitive business landscape. At tech42, we understand your needs and are committed to providing you with access to the most reputable tools, products, and brands. That’s why we partner with Microsoft, a leading technology provider that offers a multitude of products and services tailored to meet the unique needs of your business.

Finding the right tools can be overwhelming, and we’re here to help. After taking a comprehensive look at your existing framework, our team can recommend the tools and services to best suit your business’s needs. Regardless of skill level or experience, we’ll set you and your team up for success with in-depth individual or full-team training sessions to better explore all the tools and options available with Microsoft. Even after the initial setup phase, you still have access to our team of specialists to help with any questions about any Microsoft devices or software that may arise.

Now you may find yourself wondering, why Microsoft?

Efficiency and Productivity Made Easy

More than just Word, Microsoft Office 365 is a comprehensive suite of productivity tools designed to streamline your workflows and boost collaboration. With familiar applications like Word, Excel, PowerPoint, and Outlook, your team can work seamlessly and efficiently. With the Microsoft suite, your team can easily collaborate on stunning presentations, format, and store data, and manage emails and client expectations all in one place.

But that’s not all—our team of experts can also provide training sessions to help your team maximize the potential of the entire Microsoft suite.

Secure Communication and Collaboration

Creating a safe and effective environment for your team to communicate and collaborate is an essential step on the road to success. Microsoft Teams, along with other cloud-based tools like SharePoint and OneDrive, offers a secure platform for your team to collaborate, share files, and communicate effectively. Microsoft utilizes a variety of encryption methods to keep your files and data safe. Whether your team is in the office or working remotely, these tools ensure seamless connectivity and enable secure communication and collaboration from anywhere.

A Seamless Computing Experience

Microsoft Windows, the widely recognized operating system, provides a secure and familiar computing environment for your business. With regular updates and built-in security features, Windows 11 enhances efficiency while keeping your data safe. You can also use the Microsoft Store to download your favorite apps and programs directly, making it easy yet secure to customize your work experience.

Modern Devices for Enhanced Productivity

To complement its software offerings, Microsoft provides a range of high-quality laptops, tablets, and devices powered by cutting-edge technology. These devices are portable and powerful enough to handle your day-to-day business tasks. Don’t give up performance for convenience! With devices like the Surface Pro , you can have both.

Your Path to Success

If you’re ready for proactive solutions to meet your business’s needs, say hello to our team of IT specialists today! As your trusted IT partner, we’ll connect your business with the right tools and software from Microsoft to keep everything running smoothly. Let us help you unlock efficiency, enhance collaboration, and bolster security—every step of the way.

Managed IT Services: A Fit for Many Industries

Wed, 17 May 2023 16:25:00 GMT

At tech42, our team of dedicated IT professionals works hard to serve a variety of industries. It’s true that some industries may not immediately come to mind when thinking about the need for IT services. However, in today’s digital age, technology is an essential part of almost every business in every industry.

From the medical field to the legal industry to nonprofits, all these industries rely on technology. It’s important to keep your technology secure and up-to-date for a variety of reasons.

Data management

Every industry, regardless of its size or type, generates and relies on data. IT services help manage and protect this data, ensuring that it’s accurate, secure, and accessible when it’s needed.

Communication

In today’s connected world, communication is essential for success. IT services help businesses communicate internally and externally, through email, messaging, video conferencing, and other tools. When using tools such as these to communicate, it’s essential to have access to the most secure technology.

Efficiency

IT services can help businesses automate tasks, streamline processes, and increase productivity. This can be especially valuable for industries like manufacturing or finance , where efficiency is key to success. At tech42, we believe in finding the best solution for each individual business’s needs. Our team will design and create custom software solutions that will best meet your business needs and help achieve your specific goals.

Security

Cybersecurity is a major concern for all industries as the threat of data breaches and cyber attacks continues to grow. IT services can help protect businesses from these threats and ensure that sensitive data is kept secure.

Compliance

Many industries are subject to regulatory compliance requirements, such as HIPAA for the medical industry or PCI DSS for the finance industry. IT services can help businesses meet these requirements and avoid costly fines or legal issues that come with data breaches or other violations.

–

Every industry faces its own challenges and has its own unique needs. Our team of IT professionals is dedicated to finding and creating customized IT solutions to meet each business’s specific needs. At tech42, our team helps your business meet your goals as you continue to grow. Learn more about the industries we commonly work with , or reach out to us today to set up a consultation.

Forgot your password? Here’s what to do.

Mon, 01 May 2023 16:23:00 GMT

Taking the proper steps to protect yourself and your business online is vital. One of the simplest ways to take control of your online security is by using a unique and strong password for every account. Using a unique password for every website leaves you with multiple passwords to remember, which can be challenging. If you happen to forget your password, there are ways to recover your account.

Use Passwords to Protect Your Business

For business owners, your employee’s passwords are the first line of defense against hackers and cybercriminals. A strong password can help prevent unauthorized access to your accounts and protect your sensitive information. If your password is weak or easy to guess, it can be easily cracked by hackers using automated tools.

Data breaches, privacy violations, and identity theft can damage your organization, result in major financial losses, and can be expensive to fix. Using strong passwords is vital to the cybersecurity of your organization.

Creating Strong Passwords

There’s no question that creating strong passwords is important. These steps can help keep your passwords safe:

Use a mix of characters

A combination of upper and lowercase letters, numbers, and symbols will make a password more complex and harder for hackers to guess.

Avoid common words

Don’t use common words, phrases, or names that can be easily guessed by hackers. Also, avoid using personal information, such as your birthdate or social security number, in your password.

Make it long

Creating a longer password also makes it more difficult to guess. Aim for a password that’s at least 12 characters long (but feel free to go longer if possible!)

Use a passphrase

Consider using a passphrase instead of a password. A passphrase is a series of words that are easy for you to remember but hard for others to guess.

What to Do if You Forget Your Password

Forgetting a password is a more common occurrence than you might think. According to Wired, approximately 4 out of 5 people have forgotten a password at least once in the last 90 days. If you forget a password, there is still a high chance that you can recover your account.

Most websites and apps have a “forgot password” feature that allows you to reset your password. The process for resetting a password may be slightly different for each website. This process generally follows the following steps:

Go to the login page for the website or app.
Click on the “forgot password” or “reset password” link or button.
When prompted, enter your username or email address that was used to create the account.
Follow the instructions provided to reset your password. This may involve answering security questions, entering a verification code, or clicking on a link in an email. Always make sure the links are trustworthy! Never click a ‘reset password’ link unless you requested to reset your password. Unprompted emails may be phishing attempts .

If you’re having trouble resetting your password, you may need to contact the website or app’s customer support team for assistance. They can help you through the process or reset your password for you.

Once your password is reset, we’d recommend using a secure password manager to keep track of all your passwords. Password managers can also help generate secure passwords. If you need assistance with password management for your organization or believe your staff could benefit from cybersecurity training, contact tech42 today.

The History of the Web Browser

Wed, 19 Apr 2023 20:22:00 GMT

The creation of the internet has changed everything about our lives, from the way we work to the ways we communicate on a daily basis. The internet is essential to our lives today. The creation of the web browser has made the internet easily accessible to all.

Web browsers are the software that allows us to access the information that is available on the internet. The idea for the World Wide Web was born on March 12, 1989 by Tim Berners-Lee . He also created the first web browser. Initially called WorldWideWeb, it was later renamed Nexus to avoid confusion with the World Wide Web. This browser could only use simple text commands and had limited capabilities. However, it was an important stepping stone in the development of the web browsers we know today.

In 1993, Marc Andreessen and his team at the National Center for Supercomputing Applications (NCSA) developed Mosaic. Mosiac is remembered as the first web browser to support images and graphical user interfaces. Mosaic was a game-changer. Mosaic was able to display multimedia files. It was much easier to use as well, allowing it to be widely adopted.

Shortly after the release of Mosaic, Andreessen and his team left NCSA and began developing the first commercial web browser, Netscape Navigator. Netscape Navigator quickly and initially dominated the market. However, in 1995, Microsoft entered the market with Internet Explorer, which was bundled with its Windows operating system, and soon surpassed Netscape in popularity. Thanks to all the work of Andreessen, the World Wide Web became much more accessible to the public.

In the following years, the web browser market became increasingly competitive. New players like Mozilla Firefox and Google Chrome entered the scene, creating choices for consumers. Today, web browsers are sophisticated applications that offer a wide range of features, from advanced security and privacy settings to support for web applications and cutting-edge web technologies.

When it comes to secure browsing, your web browser plays an important role. There are so many options available, and picking the right one can definitely enhance your security.

Mozilla Firefox:

Firefox is an open-source browser that offers a range of privacy and security features, including built-in tracking protection, password manager, and advanced encryption. It also has a strong focus on user privacy and is regularly updated to address security vulnerabilities.

Brave:

Brave is a privacy-focused web browser that blocks ads and trackers by default, ensuring a more secure and private browsing experience. It also uses advanced encryption to protect your data and offers a built-in cryptocurrency wallet.

So, happy birthday to the World Wide Web! If you are looking for added security measures, our dedicated team of IT professionals is here to provide you with custom security solutions. Contact us today.

Custom Software at tech42

Wed, 05 Apr 2023 17:11:00 GMT

In our world today, we rely heavily on technology every day, in and out of the office. In a technology-driven world, it is essential for businesses to utilize technology to remain competitive and push the business forward. With so many recent advances in technology, there is a wide variety of software readily available that can accomplish many things. However, every business has a unique set of needs and the use of off-the-shelf software might not be enough to cater to your specific needs and goals. This is where custom software development can be beneficial.

Tech42’s team of tech experts can design and develop custom software solutions for your unique business. Unlike off-the-shelf software, custom software is tailored to meet the specific needs of your business and can be adjusted as needed. Investing in customized solutions for your business can lead to a variety of positive outcomes.

Increased Productivity

Custom software can streamline and automate business processes, reducing the time and effort required to complete tasks. This can lead to increased productivity and efficiency, allowing employees to focus on higher-value tasks.

Improved Customer Experience

Custom programs can be designed with the customer in mind, providing a more personalized experience and improving customer satisfaction. This can lead to increased customer loyalty, a sense of community for your brand, and an increase in returning customers.

Competitive Edge

Custom software can give your business a competitive advantage by providing unique features and capabilities that are not available in off-the-shelf software. This can help your business stand out from competitors and is often appealing to potential customers.

Growth

Gone are the days of purchasing new software for each stage of business growth. Unlike traditional pre-developed software, our custom software is designed to scale with the growth of your business. This ensures that it can handle growth like increased traffic, transactions, and data volume without any issues.

Flexibility

Custom software can be adjusted and updated as needed to meet changing business requirements, ensuring that it remains relevant and useful over time.

Cost Effective

Avoid paying for features you don’t need! Although custom software is often an investment upfront, it is more cost-effective over time because it is designed to meet your specific needs and avoids additional and unnecessary features.

Tasks like increased customer service, paperwork, and streamlining processes can be automated and more efficient with the help of custom software. If you are ready to cut costs and prepare your business for growth, contact tech42 today! One of our dedicated and knowledgeable consultants will work with you to figure out how we can best suit your business needs while working hands-on to create customized solutions for your business.

Training Events with tech42

Wed, 15 Mar 2023 14:20:00 GMT

When you partner with tech42 for4 your IT needs, tech42 becomes an extension of your team. As your partner, we are here to work together with your team and give them the confidence and tools to successfully collaborate and maximize efficiency in the workplace all while following standard safety measures through our partner training.

Do we need internal training?

It may be tempting to leave IT to the IT department, but company-wide education has many benefits. With the proper training, employees gain confidence in their skills and knowledge, which in turn leads to increased productivity.

Internal staff training is a proactive measure that typically reduces technical issues and security threats in the future. When employees are aware of potential cybersecurity threats, they are able to avoid them. If security issues do arise, your managed IT service provider is still there to resolve any issues and keep your business running!

Training with tech42

Providing training for your staff demonstrates your commitment to employee development while ensuring they have the knowledge and skills needed in their position. There are many ways to keep your staff educated and up-to-date with the latest tools and technology. As your partner in technology, tech42 offers training for new and current partners and their employees.

Microsoft Product Training

Tech42 is a certified Microsoft partner. If your staff uses any Microsoft products or tools like Office365 or Microsoft teams, tech42 will work with your staff to set them up for success. Whether it is for one product or the entire Office suite, we can create customized training for your employees.

Business Consulting

Are you ready to grow your business and improve your business practices? It can be overwhelming to take the next steps alone. When it comes time to scale your business up, consulting with tech42 will ensure that your technology and other business operations are also ready to grow and are in line with your goals and values.

Tech42 Partners

When you become a partner with tech42, we will set your business up for success. In the beginning, we’ll kick it off together with a complete course for all employees in the business. In the future, if new hires or current staff need a refresher, we’re always happy to help!

Our partner, Clip Training , allows us to provide training solutions for your Microsoft 365 needs. Your team can watch these videos at their own pace and it integrates directly into Microsoft teams for a convenient training solution. We offer group and individual training sessions to best suit your staffing needs.

—

Internal instruction for your employees can boost morale, improve productivity and save money and time in the long run. With a wide range of options to choose from , our team is always there for your staff. Contact us today to provide training for your staff. If you would like to offer a session that we currently do not have available on our website, reach out to our team to see if we can create one for you that suits your needs!

Celebrating Women in Technology with tech42

Wed, 01 Mar 2023 16:28:00 GMT

It’s Women’s History Month, and tech42 is honored to recognize and celebrate the influential women that have advanced the field of technology. Without individuals like Ada Lovelace, technology would not be close to what it is today.

Ada Lovelace

Ada Lovelace is recognized as the first computer programmer by many individuals. During her life, she was a mathematician, which was uncommon for women during this time. Her good friend Charles Babbage designed the Analytical Engine, often considered the world’s first computer. Lovelace wrote what many people consider the first computer algorithm for Babbage’s design. Lovelace is recognized for her ambitions and her beliefs that computers could be used beyond calculations. Her dreams and passion were guiding lights in the technology field and led computers to be what they are today.

Radia Perlman

Dr. Radia Perlman is an American computer scientist, programmer, and network engineer. She is known as the “Mother of the Internet” because of the massive contribution she made to the development of the modern internet.

Dr. Perlman is well known for her work on the Internet Protocol network layers. She is also known for her development of the spanning tree algorithm and the spanning tree protocol. With over 80 patents, it is clear that we have Dr. Perlman to thank for shaping the modern-day internet.

Susan Kare

Susan Kare is a well-known American graphic designer. She contributed to the design and development of personal computers and software interfaces. While working at Apple, she helped create the user interface for the original Macintosh computer. She also designed many of the symbols, icons, and typefaces that are still used at Apple today.

Whether you use Apple or Windows computers, tech42 is here to keep every member of your team secure. Contact us today to get started with a team of know-IT-alls.

Three Outdated Cybersecurity Mistakes To Avoid in 2023

Tue, 07 Feb 2023 16:19:00 GMT

Cybersecurity is always evolving and there are always new and improved ways to protect yourself in the digital world. When taking a proactive approach to cybersecurity, avoid making these three outdated mistakes to keep your business secure this year.

Relying on Antivirus Software Alone

While antivirus software is an important part of protecting your devices, a common mistake many individuals make is relying solely on antivirus software for protection.

Antivirus software can only protect against known threats. Outside factors like human error, new viruses, outdated software, and using unsecured networks can reduce the effectiveness of antivirus software on its own. While we should always use an effective antivirus program, we also need to take all the necessary precautions to protect ourselves online.

Reusing Weak Passwords

A password protects systems, devices, and accounts online. Using a strong password best protects your accounts against cyber attacks. Weak passwords are easier to guess, making it easier for hackers to gain access to your accounts. Choosing a unique password will help keep your accounts secure.

Reusing passwords across multiple accounts, even if it’s a strong password, increases the risk of security breaches. Any other accounts that share a compromised password are also at risk of being compromised.

This is why it’s essential to create a unique password for every account. If keeping track of all those passwords proves to be a challenge, we recommend using a password manager to stay organized and secure.

Ignoring Employee Training

An uneducated team is just as much of a threat to your cybersecurity as the threat itself. Some of the most common mistakes are human error, such as employees opening phishing emails, using weak passwords, or downloading malware from malicious websites.

With proper training, employees are aware of the various cybersecurity threats. Tech42 offers training programs to educate employees and help them understand and implement the latest and most effective security measures. A knowledgeable staff is one of the strongest cybersecurity measures a business can make!

Managed IT service providers like tech42 work to stay ahead of security threats. Our team becomes an extension of your team to get ahead of security threats with the latest solutions and training for your organization. Contact us today to get started.

Tech42’s Top 5 Tech Products to Secure your Business

Fri, 03 Feb 2023 19:27:00 GMT

Remote working capabilities have many benefits for businesses everywhere. Businesses with hybrid or completely remote employees often have increased productivity, reduced stress, and higher job satisfaction and employee well-being.

With the benefits of remote work comes a new set of cybersecurity challenges. Companies with remote employees need to keep their devices and networks secure. Whether your team is in the office or working remotely, tech42 is here to keep your business secure. Check out some of our favorite tech products that will help you stay on track while keeping your business secure.

A high-quality laptop

Whether you’re working from home, at a local coffee shop, or in the office, a powerful computer is always a necessary product.

Dell offers a wide variety of laptops and desktops to meet your business’s needs. Computers by Dell offer powerful processors and more ram to ensure fast performance and smooth multitasking, even when running multiple programs at a time. Dell also includes Windows, offering the latest upgrades to keep your computer running smoothly and securely.

Looking for a powerful two-in-one laptop to take on the go? We’d recommend the Dell Latitude 9430 for a fast-charging, durable, and cloud-secured laptop.

Secure Communication for Your Team

When a team is working remotely, secure communication is more important than ever. Microsoft Teams is one of the latest features from Microsoft that enables secure collaboration for your entire organization.

Microsoft Teams offers chat features for individuals, teams, and the entire organization. Teams also allow video conferencing with screen-sharing capabilities and audio conferencing. Communication through Microsoft Teams uses end-to-end encryption, ensuring your confidential communication remains secure.

Wireless, Noise-Cancelling Headphones

A quality pair of headphones is a product that benefits anyone who is taking virtual calls. We’d recommend a pair of wireless headphones with noise-canceling capabilities. When working remotely, headphones are essential for keeping calls private. The noise-cancellation features are an added bonus that allows users to focus without distraction.

We’d recommend the JBL Reflect Aero TWS Wireless Headphones . These headphones are easy to use, have high-quality audio, and have an 8-hour battery life, lasting the entire workday!

Data Blockers

When working on the go, we sometimes end up charging our devices in public, shared spaces. Charging a device with a public charging station can leave you a victim of the latest cyber security threat, called ‘ juice jacking .’

According to the FCC , “criminals can load malware onto public USB charging stations to maliciously access electronic devices while they are being charged. Malware installed through a dirty USB port can lock a device or export personal data and passwords directly to the perpetrator.”

PortaPow is a data blocker that is designed to block data transfers. This will keep your device safe from malware when charging in public. We’d recommend this to anyone who travels frequently or tends to work in public spaces.

Mic Blockers

As technology advances and becomes essential in our everyday lives, cybercriminals are looking for new ways to acquire data.

Some malware can be used to access your microphone and listen to or record private conversations. When your microphone is not in use, we’d recommend using a Mic Lock microphone blocker to keep cyber criminals out of your daily conversations.

–

Keeping your data secure is essential for every business. Using secure technology and products is a great step to ensuring your company always stays safe. Tech42 partners with trustworthy companies to provide you with the most updated and secure technology. You don’t have to handle cybersecurity alone. Contact tech42 today for a partner in all your tech needs!

Data Privacy on Twitter

Thu, 12 Jan 2023 20:25:00 GMT

Many companies rely on data to connect with their customers. Collecting data allows companies to provide a personalized experience for individual users. However, collecting data can be a slippery slope. It can damage consumer trust, especially if that information is sold to a third party or stolen in a data breach.

If a company is collecting data, steps need to be taken to protect that data in order to maintain trust. If you don’t work to maintain that privacy, you’ll lose consumer trust, and eventually, you’ll lose customers as well.

Twitter has been under fire in the past for poor data privacy methods, with the Federal Trade Commission filing a complaint against the company in 2010. After Elon Musk bought the company in 2022, changes may be coming to Twitter’s User Privacy. But in the meantime, what can we learn from Twitter’s past?

Messaging Mishaps

We’ve talked about the importance of end-to-end encrypted messaging in the past, and social media platforms are no different. When users are able to privately message other users on the platform, the best practice is to use end-to-end encrypted messages.

Twitter’s current direct messaging system doesn’t use end-to-end encryption, meaning your private conversations could potentially be not-so-private.

However, Elon Musk has criticized the lack of end-to-end encryption in the past, which leaves us hopeful that the feature will be introduced soon.

Honesty is the Best Policy

Twitter was recently fined $150 million after wrongfully using personal information. This information was supposedly collected and stored for security purposes but was then used to create targeted ads.

Twitter failed to accurately portray why they were collecting data, which can cause distrust between the users and the brand.

Data Stored

While Twitter does collect and store personal information, the site collects less personal identifying information than many other websites.

Twitter collects information like name, phone number and email address, and sometimes location information, but doesn’t ask for social security numbers or bank information.

However, when Twitter Blue rolled out , users were given the option to pay for exclusive Twitter access. New paid features means bank information will have to be stored in the app, which would be more damaging in a data breach.

Lingering Data

If you want to delete your Twitter account to protect your privacy, that may not be as effective as one might think. Even after permanently deleting a Twitter account, that information may be stored indefinitely on their servers:

“Twitter may retain some information on your deactivated account to ensure the safety and security of its platform and people using Twitter.” – Twitter Help Center

Be Prepared

Sometimes, it may be necessary to store personal information. In those instances, it’s important to be honest and transparent about the reasons data is stored and how it is used. It’s also necessary to take the proper precautions to protect the information that is being stored.

Tech42 can help prepare you and your staff against the rising number of cyber attacks against businesses with our penetration testing . Tech42 will work directly with you to train your staff on the proper requirements and offers testing specific to your business’s needs that will keep your business secure.

2023 Tech Trends

Mon, 09 Jan 2023 22:06:00 GMT

Technology is changing and evolving faster than ever. We’re expecting exciting things in 2023.

Artificial Intelligence

Artificial intelligence has been developing and is becoming increasingly advanced, more popular and accessible. From AI art generators to filters on social media to chatbots to virtual assistants, artificial intelligence is everywhere. More individuals will be able to explore artificial intelligence, and many businesses will be able to utilize artificial intelligence in a variety of ways to enhance their workflow.

Crypto Currency

Is cryptocurrency here to stay? While there are no guarantees on the subject, there’s a high probability that cryptocurrency will continue gaining popularity. After popular cryptocurrencies like Bitcoin bit their high, many prices dropped. Experts aren’t sure if they have already hit their lows or if they will continue to drop , however, new laws are being put into place surrounding cryptocurrency, leading us to believe that widespread use could become common in the following years.

Web3

Some experts are calling Web3 the future of the internet. According to future.com , Web3 has been defined as “the internet owned by the builders and users, orchestrated with tokens.” Web3 is intended to be highly functional while keeping user security in mind. As things like cryptocurrency, NFTs and other blockchain-based services expand, there is a strong chance that Web3 will continue to expand as well.

Augmented Reality

Augmented reality is evolving and has become much more mainstream and accessible since Facebook relaunched as Meta in 2021. In 2022, more brands began experimenting in the metaverse . We expect to see even more brands joining the metaverse in 2023.

Data Privacy

Data privacy rules are always changing and evolving, although there are no set laws regarding data privacy in the United States (yet!) More consumers are becoming aware of data privacy, with “93 percent of Americans considering it important to be able to control who could access their personal data,” according to Cloud Wards.

Remote Work

Remote and hybrid work has become more common in the United States since the COVID-29 Pandemic. According to Zippia, approximately 26% of all United States employees were working remotely in some capacity in 2022, and these numbers are expected to continue to grow.

Remote work can save money and time for businesses, but there’s also an increased need for cybersecurity and changing IT needs when working remotely. Tech42’s team of IT experts is here to help keep your business secure as you expand, work from home and explore new technologies. Penetration testing can help your team prepare for cyber attacks, while our cloud services and network services will help your team maintain a healthy, functional and productive work environment. Contact us today to get started with tech42!

Tech42’s Ultimate Holiday Guide to Video Conferencing

Fri, 09 Dec 2022 14:13:00 GMT

The holiday season is here! The holiday season is beginning to look very different with remote work options on the rise. Triple A said holiday travel last year was almost back to pre-pandemic levels. More people are opting to work remotely while traveling home to visit family and friends. Others might opt to work from home while weather conditions are poor or when they’re under the weather.

Folks that don’t travel home during the holidays might find themselves video chatting with long-distance relatives. Whatever the situation, many people find themselves using video conferencing for either work or personal communication.

Video conferencing is a great way to connect and communicate while physically apart, but it’s important to use a trustworthy platform.

Security Features

When looking for a safe video conferencing platform, knowing what features make a video call safe is important.

While video calls that feature end-to-end encryption will be the safest option for calls, standard encryption is typically safe enough for most video calls. Just make sure the software you’re using features some type of encryption and you should be safe to make a call.

Other safety features to look out for that are beneficial for businesses include:

Password protected meetings
Meeting Rooms
Meeting locks
Participant muting
Participant removal

Features like these prevent random individuals from joining calls and allow you to kick out unauthorized individuals from meetings if the need arises.

Secure Apps for Personal Use

If you are looking to make a video call with friends or family for the holidays, the following platforms are great options.

WhatsApp is a free messaging app that uses end-to-end encryption. The app can be used for one-on-one video calls. WhatsApp also has two-factor authentication to enhance personal security.

Users need to have the app to make calls with WhatsApp, which is available for Apple devices and Android devices. Once a user has the app installed on a phone, a desktop version is also available.

Facetime

Facetime was originally developed by Apple as a video calling app for iPhone and later Mac devices. Today, as long as one person has an Apple device, you can create a Facetime call with up to 32 people, including Android and other devices. Facetime calls are also encrypted to protect privacy.

Google Meet

Google Meet is a free video-conferencing platform that also uses different encryption methods for different types of calls.

The app can be downloaded to most devices or you can join calls from a web browser. Both options are free for video calls of up to one hour.

Secure Video Conferencing for Businesses

Microsoft Teams

Microsoft Teams is a secure video-calling platform that is an excellent option for businesses of all sizes. Teams uses encryption to protect your video calls and messages and also offers safety features like two-factor authentication.

Tech42 is a certified Microsoft partner. We only work with organizations and products we believe in. If your business is looking to switch to Microsoft Teams or needs additional support, the tech42 team offers training and other support for Microsoft teams and other Microsoft products.

RingCentral

Tech42 also partners with RingCentral for all your business’s cloud-based communications needs. RingCentral offers video calling as well as messaging and audio conferencing. RingCentral is a great option to unify your business’s communication.

If you want to upgrade your business’s video conferencing, reach out today to get started and keep your video calls secure.

Spotting Email Scams

Mon, 28 Nov 2022 18:57:00 GMT

Phishing and other fraudulent messages were the most common cybercrime in 2020 with over 200,000 reports, according to the U.S. Federal Bureau of Investigation (FBI), Internet Crime Report 2020. Approximately 90% of data breaches occur from clicking links in scam phishing emails.

Cyber attacks, including phishing emails, tend to get worse during the holiday season, especially in the days leading up to Christmas. It’s important to recognize and protect yourself against these attacks.

What is phishing?

Phishing is fraudulent communication that mimics a trustworthy source in order to steal data or personal information. This communication can come in the form of phone calls, SMS messages, and most commonly, emails. These emails will often include links to fake websites or include attachments that are infected with malware. Scammers will use these links to obtain information like credit card numbers, passwords, and even your social security number.

Recognizing phishing emails

Since phishing emails are so common, it’s almost impossible to avoid them altogether. Instead, it’s important to recognize the common signs of phishing emails so you can take the proper steps.

Look for these common signs in phishing emails:

No Recipient

Many phishing emails will not be addressed to you. Instead, these emails might use generic greetings like “Hello, customer” or use no name at all.

Remember, if a company truly needs to contact you, they will know your name!

Urgent!

Phishing emails typically try to create a sense of urgency surrounding an issue to make you act faster – and carelessly. They might claim an issue with your account and request you to sign in through a link. Don’t click that link! If you believe there is a legitimate reason for concern, go directly to the website to sign in or contact the company through an official form of communication.

Suspicious Links

Links in phishing emails may be misspelled, jumbled, or just entirely out of context. Hyperlinks may not go to the location they imply. Be mindful of clicking on unknown links.

Tip: Hovering over a hyperlink will show you the actual link location.

Attachments

Phishing emails will sometimes include attachments. These may contain malware. Don’t download any attachments unless you’re 100% sure they are safe!

Unknown Sender

Always check the email address of the sender. Sometimes, the domain won’t match the company the email is from. Other times, the email address might be misspelled. The email address may also be a string of random letters. Whether the email address is obviously fake or it’s simply an address you don’t recognize, if it seems suspicious, proceed with caution.

Bad Grammar

One of the most common indicators of a phishing email is poor grammar. Most large organizations will have a team proofreading any emails before sending them. Also, keep an eye out for words or phrases that are misspelled the same way every time it appears in an email.

Protecting Your Data

Spam filters usually take care of phishing emails, but they still might make their way to your inbox.

If you do receive a phishing email, don’t click any links or download any attachments! You can also report phishing emails to help stop them in the future. Forward the email to the Anti-Phishing Work Group at reportphishing@apwg.org and report fraudulent emails to the Federal Trade Commission .

If you think you downloaded malware or clicked a suspicious, make sure to update your software immediately, change any affected passwords and back up your data. If you believe a scammer has access to your personal information, help is available on IdentityTheft.gov.

Dealing with phishing email scams can seem overwhelming, but tech42 is always here for you. We want to keep your team up to date on the latest phishing scams and how to protect yourself against them. We partner with KnowBe4 to offer training against phishing attacks so your team is prepared to fend off phishing attacks. Our team also works around the clock to keep your data safe and secure so you can enjoy the holidays.

Stay Safe During The Holiday Shopping Season

Mon, 14 Nov 2022 15:27:00 GMT

Holiday shopping is right around the corner. Many individuals will turn to online shopping instead of brick-and-mortar stores for holiday purchases. However, there are some things to be aware of before going on a Christmas shopping spree.

Online shopping is convenient and easy for shoppers, but it’s also convenient and easy for hackers looking to steal personal information. Online shopping websites require a lot of personal information to place and receive an order. Without taking the proper precautions, your virtual shopping car may be susceptible to cyberattacks.

Keep your personal information safe and secure while finding the perfect gift this holiday season.

Skip the Debit Card

Using a credit card or payment service like PayPal during online shopping is better than using a debit card. Debit cards are linked directly to bank accounts which leads to a higher risk of a hacker accessing personal information online. PayPal encrypts your financial information to keep it secure during online transactions.

Shop Secure Sites Only

Before entering personal information, make sure the website you are shopping on is secure. A simple way to see if a website is secure is by checking the beginning of the site address for “HTTPS”.

Update Your Software

Even though it may feel annoying to constantly update your computer, it is well worth the time. Updating the system software is the best way to ensure that your computer is ready to fight off new cyberattacks.

Increase Password Strength

This piece of advice is one that has been shared a million times before because it’s actually really important. Beefing up your passwords is the easiest way to combat cyber-attacks and it takes very little time to change a password.

Lockdown Your Devices

Using a password to lock your devices while out in public is a great first line of defense against cyber attacks.

With Black Friday and Cyber Monday right around the corner, it’s best to be prepared for the holiday shopping season. Need help securing your information? Contact tech42 to stay safe through the holidays.

Social Media Scams Are More Common Than You Might Think

Tue, 01 Nov 2022 16:34:00 GMT

In 2021, 4.48 billion people were using social media worldwide. While social media is a great way to meet and connect with new people, it’s also one of the easiest ways for hackers to access your personal information.

Why do hackers attack social media?

There are billions of people worldwide with accounts for hackers to take advantage of. It’s relatively low cost and easy for hackers to create fake accounts to use. Because of this, it’s important to be aware of scams on social media and how to avoid them.

Potential Scams

Social Media Scraping

Beware of what you’re posting online. Hackers scan social media for any identifying information that can be used to steal your identity. From your full name to your date of birth to even your address, this information can be stolen from public posts and used to open credit cards or take out loans in your name.

Data Breaches

With millions of users, social media giants like Facebook, Instagram, Linkedin and Twitter are susceptible to cyber-attacks. Sometimes hackers are able to break through their cyber security and access personal information. Be on the lookout for emails alerting you to data breaches and change your passwords frequently.

Phishing

Using common phishing techniques, scammers will sometimes create fake accounts that impersonate real businesses. Sometimes they will post fake jobs, offer discounts on products or ask you to complete a survey. Using any one of these techniques, they’ll attempt to get you to share personal or financial information with them or click links to download malware.

Impersonation + Hacking

Instead of creating new accounts, hackers will sometimes get access to an existing account, either with personal information obtained from a data breach or from a user clicking a suspicious link. Hackers will then send messages to friends and followers, so the messages look like they’re coming from a trusted source. In cases like these, hackers will either ask for money or ask them to click a malicious link. In some cases, hackers will then be able to take over your account as well.

Money Scams

Investment scams, especially surrounding cryptocurrency, were one of the top social media scams in 2021 . Some scammers will also offer you to “make money quick” or help repair your credit. If it sounds too good to be true, it probably is. If anyone asks for your bank information or credit card numbers on social media, it’s more than likely a scam.

Avoiding Social Media Scams

With so many different scams to watch out for, recognizing scams on social media can be difficult. To keep yourself safe, we recommend following these tips:

Never click suspicious links. Unless you know that a link is 100% safe, don’t click it.
Never give out private information online. This includes personal details like first and last name, date of birth and social security number and also bank information. Hackers will use this information to create fake accounts or drain your bank account.
Avoid posting personal information online. If hackers can’t find your information, they can’t use it against you.
Follow up with your friends if you receive a suspicious message from them. If someone claims they are having an emergency and need money, try calling them or messaging them on a different platform to verify if they need help or if their account was hacked. If their account was hacked, there is a chance they don’t know yet.
Change your passwords. If you do click a suspicious link or know your information was in a data breach, changing your password is necessary. Even if your information is safe, it’s recommended to change your password every three months for added security.

If you are afraid that a hacker obtained your information from one of these scams, we recommend signing up for credit monitoring to keep all your accounts in check. For additional protection, contact tech42 to secure your businesses online.

Don’t Let IT Problems Scare You

Fri, 14 Oct 2022 20:42:00 GMT

The world of technology can be scary sometimes, but tech42 has you covered. There are many threats to watch out for online, with one of the biggest being malware. Malware is software that is created to harm an unsuspecting computer in some way. There are different types of malware a user may encounter that pose different threats, target different audiences and access different information.

Adware

Adware is used to display unwanted advertisements on your computer, sometimes in the form of pop-up ads, that track your browsing activity. This type of malware is especially dangerous to casual internet users because these ads are usually very convincing. Typically, adware is used to target everyday online users. To avoid adware, use an ad blocker from a reputable source and don’t download anything from suspicious sites.

Spyware

Spyware is exactly what it sounds like. This type of malware is used to sneak through your files, passwords, and other private data. Spyware is most often a type of malware that is installed on a computer/phone without the user’s knowledge. It invades the device, steals sensitive information and internet usage data, and relays it to advertisers, data firms, or external users. Never download anything from suspicious sites and avoid clicking links in spam emails to avoid spyware.

Ransomware

Ransomware is designed to encrypt and lock down your computer with various other types of malware. This malware is installed on your computer in order to force you to pay a fee to have it removed. However, if you have a capable IT team, they can undo the encryption and retrieve your information. To avoid ransomware attacks from the start, avoid questionable links and avoid downloading suspicious email attachments, especially from unknown senders.

Phishing

One of the most common methods used to steal information from businesses is phishing. This method isn’t what most people think of when they imagine “hacking”. Phishing is a type of social engineering where an attacker sends a fraudulent message designed to trick a person into disclosing sensitive information to the attacker or to deploy malware onto the victim’s computer. Avoid clicking suspicious links, make sure you recognize who emails are from and check email addresses for credibility before downloading any attachments.

Monitored and Managed EDR Protection

To better protect yourself against phishing and other malware attacks, make sure to keep all systems updated. It’s also important to have a monitored and managed endpoint detection and response (EDR) service.

Protecting yourself and your business from malware may sound overwhelming (and a little scary), but you don’t have to do it alone. Tech42’s team of IT professionals can help keep you and your business secure and protected against malware and other security threats. Don’t be afraid to reach out, contact us today to see how we can help!

Protection on All Accounts

Mon, 10 Oct 2022 09:27:00 GMT

Cyber attacks happen every single day so it’s important to always be prepared. There are various ways to combat cyber attacks. The easiest way to protect yourself or your business from these attacks is to create a different password for every account.

Different Passwords = More Protection

It might sound tedious but there’s actually a very important reason for choosing a new password for every account. If you have different passwords for each account and one of your passwords is compromised, the rest of your accounts won’t be vulnerable to the cyberattack. In the event of a security breach, you are better protected because a hacker can only gain access to one of your accounts instead of all of them.

It may be difficult to remember different passwords for all your accounts, but it’s still important to use different passwords. So what is the best way to keep your accounts secure without constantly forgetting your passwords?

Use a Password Manager

Password managers are a great service to keep all of your passwords secure and in one place for easy access. Password managers provide strong security for your passwords by utilizing encryption which serves as a strong line of defense against cyberattacks. Many password managers use a strong encryption method. These password managers sometimes use similar methods that the U.S. government uses to protect their sensitive information. This encryption prevents third parties from accessing your information and data while keeping your passwords easily accessible when you need them.

Password managers are safer than keeping a digital list, which hackers can still access. It’s also more secure and easier to access than keeping a written list of passwords.

Choosing a Password Manager

There are many password managers out there to choose from. They each have their own benefits, so it’s important to find the best fit for your needs. LastPass is a great option for logging passwords and generating strong passwords from the beginning. Dashlane is a great option for businesses that need personalized security options for their employees. 1Password is a good choice for both business and personal use. On a budget? Bitwarden has a good free option for personal use.

Managed IT Services at tech42

Tue, 20 Sep 2022 14:00:00 GMT

There are many options when choosing IT services for your company such as self-managed, fully-managed, and hybrid. Managed IT Providers (MSP) offer a variety of services. Managed IT offers a wide variety of benefits for your organization.

What is Managed IT?

Managed IT Services is the practice of outsourcing your company’s IT responsibilities to a third party who will handle your IT services directly. Your organization might be too small to have an IT team, or current employees might not be knowledgeable enough to maintain an extensive IT infrastructure. Hiring an external IT company ensures a knowledgeable and experienced team is ready to help with any IT problems you may have.

MSP

A Managed Service Provider (MSP) is a company responsible for keeping your IT network working. “Up-time” is the time that your network is up and running. This running network time motivates your MSP. Up-time is essential. When your network is running properly, your MSP can work on IT measures to prevent future problems. This also ensures that your network stays working. Technology hangups can hinder your team’s ability to work and produce the best results. When your technology is working correctly, your team is more productive.

Benefits of Managed IT

Managed IT services tend to be better than one-time solutions or pay-as-you-go IT solutions because they establish a working relationship with an MSP. Your Managed Service Providers become an extension of your team that is always working to stay ahead of IT issues, keeping your data secure, and updating your technology to the best specifications possible. Instead of fixing a problem once it rises, Managed IT providers stay ahead of problems to prevent them from happening in the first place.

As an extension of your team, tech42 wants to see your business succeed. We work to get ahead of any potential IT problems to keep your networks secure and running smoothly. Is tech42 a good fit for your company? Contact us to get started.

SMS Messaging: Secure or Susceptible?

Thu, 08 Sep 2022 18:00:00 GMT

Android recently released their #GetTheMessage campaign, calling on Apple to update their outdated text messaging system. Sending messages with outdated text messaging technology can cause various issues for users, such as blurry videos to never-ending group chats.

However, this outdated technology can be much more problematic than pixelated pictures. SMS and MMS could be a threat to your cyber security.

Leave SMS Messaging in The 1990s

Text-based messages send via SMS, which stands for Short Messaging Service. Photos and videos send via MMS, which stands for Multimedia Messaging Service. SMS messaging was invented in the 1980s and was first adapted for widespread use in 1992. It is one of the oldest texting technologies and is still widely used in the United States today.

SMS and MMS are the most commonly used messaging systems in the United States, with over 2.2 trillion SMS and MMS messages sent in 2020. However, these services don’t support end-to-end encryption, meaning that any messages you send are not secure. End-to-end encryption ensures that only the sender and the receiver can view a message. Sending unprotected messages can be dangerous for you and for your business.

Texting is the New Normal

As technology advances, texting has become a standard form of day to day communication for many people. In recent years, many businesses have also begun to rely heavily on text messaging for quick and easy communication, with customers, clients and employees. Some companies will also use text messaging as a form of marketing.

The problem with all of this? Any data or information shared via SMS or MMS is not secure. Private texts, photos, and metadata are more than likely stored in your cellular provider’s system. Cellular providers have access to this information, and some organizations have been known to sell this data in the past. With outdated and faulty security measures and a lack of data encryption, SMS and MMS messages are also more susceptible to hackers.

What’s The Solution for Outdated Messaging?

Various messaging platforms like Google’s Messages and Samsung Messages have integrated a modernized form of texting, RCS (Rich Communication Standards) into their platforms. RCS supports features like read receipts, sending and receiving high-resolution photos and videos and, as of 2021, end-to-end encryption between users.

While sending messages between individuals is secure with RCS, group messages and texts to individuals still using SMS are still not encrypted, leaving your information vulnerable.

Until all cell service providers update to RCS, the real solution is moving your messaging to a secure, third-party messaging app. There are a wide variety of apps that use end-to-end encryption for your messages. These apps rarely store personal information and private data and are less susceptible to hacking.

If you want to try a secure messaging app, we would recommend starting with Signal , Telegram , or WhatsApp . These apps offer a high-quality messaging experience with even higher quality security. Don’t take the risk with your data. Keep you and your business safe from the threats of SMS messaging.

Microsoft to End Basic Authentication on October 1, 2022

Wed, 10 Aug 2022 15:26:00 GMT

Microsoft to End Basic Authentication on October 1, 2022

Key Points

On October 1, 2022, Microsoft plans to end support for Basic Authentication for Outlook, EWS, EAS, IMAP, POP, and RPS to access Exchange Online.
Cybercriminals are increasingly targeting these older protocols to gain access to user accounts.
Microsoft is urging customers to switch to Modern Authentication.

For weeks, Microsoft has been appealing to organizations using Basic Authentication to switch to Modern Authentication. Microsoft has gradually adopted this change, which it announced in mid-2019. The company is now taking a more forceful approach. It will end support for Basic Authentication for Exchange Web Services (EWS), Exchange ActiveSync (EAS), Internet Message Access Protocol (IMAP), Post Office Protocol (POP), and Remote PowerShell (RPS) in Exchange Online on October 1, 2022.

Any client applications attempting to use Basic Authentication for EWS, EAS, IMAP, POP, or RPS after that date will receive an “HTTP 401 error”. SMTP AUTH, however, will not be affected. SMTP will still be available because multi-function devices can’t use Modern Authentication. These devices include printers, scanners, and copiers. Organizations are still encouraged to transition to Modern Authentication for SMTP AUTH as soon as possible.

The oldest client that will be supported by Microsoft after the change is Outlook 2013. Outlook 365, Outlook 2016, and Outlook 2019 all support Modern Authentication and will continue to work after the change.

What Is Basic Authentication?

Basic Authentication is an outdated method of logging in to email accounts that have been used for many years. It uses a username and password to log in, and the password is sent over the internet in clear text. This means that the password can be intercepted by someone who is monitoring the connection, and it can also be stored in plain text on the email server.

Since Microsoft announced this change, there has been an increase in high-level attacks using phishing and social engineering to gain access to email accounts. These attacks are usually targeted at specific individuals or organizations and can be very difficult to detect. According to the Microsoft Exchange Team , “Basic Auth is still one of, if not the most common ways our customers get compromised, and these types of attacks are increasing .” This means the longer you wait to switch to Modern Authentication, the greater the risk of your account being compromised.

In addition to the security concerns, Basic Authentication does not support MFA. MFA is an additional layer of security that requires the user to enter a code from their phone or an app on their computer in addition to their username and password. This makes it much more difficult for attackers to access an account, even if they have the password.

What Is Modern Authentication?

Modern authentication is an umbrella term that refers to several different authentication methods. These methods include two-factor authentication, single sign-on, and passwordless authentication. Modern Authentication does not allow applications to save passwords in plain text. Modern Authentication uses industry-standard OAuth 2.0 tokens, which are more secure than Basic Authentication. OAuth 2.0 is an open standard that many organizations already use to authenticate users.

The Executive Order on Improving the Nation’s Cybersecurity , issued by President Biden, called for adopting these authentication methods. In response to the Executive Order, more organizations adopted modern authentication methods. Organizations that fail to do so will be at a competitive disadvantage.

How Do You Determine if You’re Using Basic Authentication?

To check if you’re using Basic Authentication, users can look at the dialog box that appears when they enter their username and password. If you see a dialog box with a dialog credential prompt with the text “Enter your user name and password for the following server”, you are using Basic Authentication. If you see a dialog box with the text “Sign in with Microsoft”, you are using Modern Authentication. If you’re still unsure which type of authentication your organization uses, you can contact an IT company or Microsoft support.

What Should Organizations Do to Prepare?

If your organization has not taken any steps to prepare for this change, you should start by inventorying all of the applications that connect to your Exchange Online environment. This includes email clients, mobile devices, and third-party applications connecting to Exchange Online. If Mobile Device Management (MDM) solutions are in place, you should also inventory which devices these solutions manage. Modern configuration profiles can be created using OAuth and deployed to managed devices.

Once you have a list of all the applications that need to be updated, you can start working with the vendors to ensure that they are compatible with Modern Authentication. You should also plan on deploying MFA for all of your users. This can be done using the Azure Active Directory or manually configuring each user account. The third step is to test your applications and ensure they work properly with Modern Authentication. Microsoft is committed to making this change as smooth as possible for its customers. However, it is important to start preparing now to avoid service disruptions.

Microsoft’s decision to end basic authentication will significantly impact organizations that rely on this protocol. While the change is not scheduled to take effect until October 1, 2022, organizations should begin planning for the transition now because Microsoft can randomly select tenants for the migration anytime. Microsoft will send a 7-day notice to tenants that will be migrated before the change is made. Once basic authentication is turned off for a tenant, there is no going back.

The digital transformation is well underway, and Microsoft is leading the charge. Speak with your IT company about possible options when Microsoft discontinues this vital service.

tech42 LLC Is Here To Help

At tech42 LLC, we are a Microsoft Partner and have been working with Microsoft products for many years. We can help your organization inventory applications, work with vendors to ensure compatibility, and deploy Modern Authentication. Our team of experts can also assist with any other aspect of your transition to Modern Authentication.

Feel free to call us at (570) 209-7200 or email us at ITpartners@Tech42llc.com . A member of our team will be happy to answer any of your questions.

Will Your Bank Ever Text Message You?

Fri, 22 Jul 2022 15:12:00 GMT

Will Your Bank Ever Text Message You? — The Rise of SMS Phishing

Key Points:

Scammers are increasing their use of SMS in phishing attacks, trying to lure victims into sharing financial and personal information to access their funds.
The scam is troublesome for individuals and organizations whose employees lack sufficient cybersecurity awareness.
While businesses can’t do much about incoming SMS threats, they can train their employees on how to spot phishing messages.
The fraudsters are smart enough and design texts that strike the part of recipients’ brains that feels an instant obligation to fix something immediately.
When you get an SMS claiming to be your bank or any other bank, the best way to deal with them is to delete them and avoid clicking any link.

As if the classical email phishing wasn’t impactful enough, there’s an escalating threat involving dodgy text messages. After years of using email to dupe people into disclosing bank information or downloading mobile malware, scammers quickly shift to SMS.

Scammers are quickly learning how to take advantage of text messages — using them to target unsuspecting victims. One of the most common scams is when a fraudster sends people texts posing to be a bank.

How SMS Phishing Works

The message usually impersonates a trusted bank and may include a link that may lead to a credential phishing page. The fraudster may claim that your account has been compromised and ask you to confirm your identity by clicking on a link.

Alternatively, the scammer may claim that your password has expired and instruct you to click a link to reset it. The scammer will claim unrecognized activity on your account, and you’ll need to confirm a few things.

SMS phishing is evolving and isn’t restricted to traditional SMS anymore. Scammers are shifting to popular messaging apps such as WhatsApp, WeChat, and Facebook Messenger. The inclusion of these Internet-based platforms has increased the reach of smishing considerably.

The Dangerous Test We Took — You Shouldn’t Try it Yourself

Many companies are on the receiving end of the smishing attacks where impostors try to get into the enterprise networks , steal people’s data, and misguide employees into wiring funds to the wrong destination.

We received one of the scammers’ texts and decided to test and check the scammer’s aim. We bit the fraudster bait and clicked the link — but you shouldn’t because we’re professional in a controlled environment.

The link led us to a Cloudflare service to check our browser. Yes, hackers are getting more sophisticated and are using services like Cloudflare to make their scams look legit. After a few seconds, the link directed us to Citizens bank login or what appears to be a Citizens bank login page.

However, the URL wasn’t official, and we weren’t banking with Citizens bank. The two red flags alone were enough to tell you that the message was from a fraudster.

Banks Rarely Text Messages to Its Customers Out of The Blue

Whenever you get a text message claiming to be from your bank or another bank, there is a 99% chance that it’s a scam. Banks rarely text their customers out of the blue.

Every fraud SMS is an attacker trying to trick you into clicking on a malicious link that will install malware on your device or direct you to a fake website. The site will then ask you to enter sensitive information such as banking login details.

Your bank will never send you text messages asking you to confirm your account details or reset your password. Such SMSes are from scammers. Delete the message and avoid clicking the link on the text.

Types of Text Messages You Should Look Out For

Fraudsters have mastered the new smishing technique over time to ensure the efficacy of their foul play. The fraudsters use methods such as:

Fake account activity alerts: Every organization is enforcing extra verification steps in places where people can access business activity. Fraudsters are taking advantage of this caution by sending people fake confirmation requests. In some cases, the messages are hidden as elements of multifactor authentication to lure people into sharing their bank information. The attackers aim to convince unsuspecting users to click on links that will lead them to a malware download or credentials phishing page. Someone gullible will feed their bank information on the phishing page where attackers collect them.

Message pretending to come from the bank: Money-related problems are among the most sensitive to many, and scammers understand that. The smishing message will pose to be a bank or other financial institution. The con artist will then misinform the potential victim about dubious transaction activities on their accounts. The fraudster will ask you to follow a link that will take you through identity checks to sort out the issue. If you fill in your bank information, you end up giving scammers access to your money.

No Way to Stop the Text Messages Scams

There’s no way you can stop scam attempts. The attempts are part of life today. The best remedy when you get phishing texts, emails, or phone calls, is to delete the message or hang up.

There isn’t one device that’s more susceptible to receiving scam texts. If you’re getting plenty of the smishing text, there could be a probability that data providers sold your number to telemarketers.

It’s nearly impossible to keep your phone information from being compromised.

Behind the Spiken in SMS Scams

One factor has promoted the rise of SMS scams. Other online means of communication have improved to provide users with secure communication. The improvement has locked down technical vulnerabilities, forcing fraudsters to turn to social engineering.

Phishing via SMS has become commonplace, partly because of inadequate telecom regulations. Scammers are operating at no risk.

Tech42 Will Protect Your Business From Smishing Scam and Other Cyber Threats

Leveraging technology can help your business reach its goal quickly. However, tech comes with high scam and security risks .

At Tech42, we can help you protect your business from cyberattacks. We understand that one attack could seriously damage your business and its reputation. Contact us today to protect your business from cyberattacks and their financial fallout.

Why Cyber Insurance Is Important in Preparing for the Growing Cybersecurity Threat

Sat, 16 Jul 2022 13:23:00 GMT

Why Cyber Insurance Is Important in Preparing for the Growing Cybersecurity Threat

Key Points:

Businesses should prepare for the growing cybersecurity threats and ensure their security solutions are adequate for the evolving security risks.
Attackers aren’t ceasing their efforts and continue to find organizations and businesses they can victimize.
Taking cyber security insurance is the most logical starting point to protect your business from nearly all expenses related to cyberattacks.
Cyber insurance covers damages resulting from cyber attacks.
While cyber insurance is a potential key weapon in the cybersecurity arsenal, there are a few kinks to work out first.

Businesses in nearly all industries deal with cyber risks every day. The sophistication of the attacks is only growing. Organizations must find the best cybersecurity solutions and cyber insurance with the evolving attack vector and increasing risk.

Cyber insurance protects your business against financial losses after an attack. The insurance cover can help your business recover after a data breach — covering costs such as:

Business disruption
Revenue loss
Equipment damage
Legal fees
Public relation expenses
Forensic analysis
The cost associated with legally mandated notifications

Businesses Need Cyber Insurance Regardless of Size or Industry

No matter the size or industry of the organization, every business is susceptible to a cyber attack. You need comprehensive cyber insurance.

Most businesses have at least one type of insurance to protect against employee-related risks or property damage. Many believe their insurance will cover them if they face a cyberattack.

Not every general insurance policies cover cyber-attack damages. As a result, insurance companies have launched specialized policies exclusive to cyberattacks. The cover incurs recovery services costs to help businesses up and running after a cyber attack.

Depending on the type of cover, the insurance company can cover litigation costs in case anyone sues your business due to a data breach . In other words, cyber insurance is essential for any company storing sensitive data. Without the cover, you’re at risk of losing everything.

The Hurdles to Getting Cyber Insurance

Getting you business insured against cyber attacks is not as easy as getting insurance for other risks. The application can be complex and technically exhausting for the average business person.

The technology involved with cyber insurance goes far and deep. Your business needs the right partner to help you ensure you have the right coverage against cyber-attacks or data breaches.

For instance, the insurance company will want your business to execute a vulnerability test . The test ensures your business has the basics covered and allows you to secure insurance. When done correctly, vulnerability tests can result in lower premiums.

Why Vulnerability Test is Critical

The cybersecurity gap assessment helps your business, and the insurance company establishes a baseline of your organization’s best practices, such as:

Cybersecurity training
Protocol for phishing scams
Privacy risks
Operational risks
Network security

The biggest cyber risk your company has is its employees. An unprepared employee is the most significant security gap in your business. The insurance company will assess how you prepare your employees to play solid defense against attacks.

A vulnerability review is also essential to your business because it lets you understand what the insurance policy will protect. The policy can protect the following:

Privacy liability: The policy protects businesses with sensitive customer data, medical records, or financial information. Breaches can expose your business’s sensitive information, violating privacy laws. Taking cyber insurance can protect your business from liabilities arising from the exposure of such data.

For instance, the cover will incur costs arising from liabilities required a contractual obligation, regulatory investigations by law enforcement and the government, and protecting your business from funding potential settlement in case of a data breach.

Network security: The insurance can cover your business in the event of network failure that can stem from malware infection, cyber extortion demand, data breach, ransomware attack, or business email compromise. Network security coverage will incur all costs directly stemming from cyber incidents, such as public relations expertise, IT forensics, legal expenses, credit monitoring, reputation restoration, negotiation, and ransomware demand payment.

Network business interruption: When your business depends on your technology to operate, you’d want to take network business interruption cover to protect you from operational cyber risk. When your network or network provider goes down due to a cyber incident, the cover lets you recover your lost profits, carter for fixed expenses, and incur the extra costs your business incurred during the impact.

Errors and omissions: A cyber attack can prevent your business from fulfilling your contractual obligations and delivering services to your customers. The error and omission help your business cover claims arising from errors in performance or failure to execute your services. The services include SaaS, consulting, lawyers, doctors, architects, and engineers. The coverage will address all allegations of negligence or contract breach should an attack happen. Coverage can include indemnification or legal defense resulting from a lawsuit or customer dispute. Once your business has established baseline information, you should examine the insurance policy to understand what it’ll cover and what it doesn’t cover. Check the risks the insurance doesn’t cover, examine how the policy defines a security event, and confirm if human error or identity theft negates the coverage.

Cyber Insurance is Hard for Companies to Find, and It’s Only Getting Harder

Getting cyber insurance is difficult for businesses and will likely get more complicated. While cyber insurance is becoming a must-have for businesses, the spike in cyber and ransomware attacks makes it a less attractive niche for insurers.

The big problem is how many businesses are less adept at securing IT infrastructure. Insurance companies quickly point out how businesses must adapt and create secure protocols to protect their digital assets fully.

Cyber security insurance requirements are becoming more strict and detailed that many organizations have problems meeting. Your business needs to recognize and meet the security standard required to get cyber insurance.

Tech42 Helps Will Help Your Business Be Cyber-Insurance-Ready

Your business requires an active and holistic security approach to qualify for cyber insurance. You need adequate security solutions that protect your business to be cyber-insurance-ready.

After all, an uninsured business hit by a cyber attack faces huge expenses of IT forensics, crisis response, and recovery team to address the breach. A cyber insurance provider can help your business prepare to deal with an attack at a moment’s notice. Contact us today to help you get ready for cyber insurance.

IT Consulting Services For Organizations Throughout Scranton & Wilkes-Barre

Tue, 12 Jul 2022 16:53:00 GMT

IT Consulting In Scranton & Wilkes-Barre

As your business grows, so does your need for reliable and up-to-date technology. But with all the options out there, it can be challenging to know which solution is right for you. That’s where an IT consulting company comes in. A good IT consultant will take the time to understand your business goals and needs, then make recommendations accordingly.

They should also be available to answer questions and provide support when needed. tech42 LLC is the trusted IT consulting company for hundreds of local businesses in Wilkes-Barre and Scranton.

We have a team of experienced and certified professionals ready to help you navigate the ever-changing world of technology. Contact us today to learn more about how we can help you make the most of your IT investment.

tech42 IT Consulting Professionals Give You The Freedom To Focus On What Matters

You have enough to worry about without stressing over your IT infrastructure as a business owner. That’s where tech42 comes in.

We are a full-service IT provider, offering everything from IT consulting to on-site support.

By hiring a know IT all, you can rest assured that your IT needs are in good hands. Furthermore, our flexible services mean we can scale up or down according to your changing needs. So whether you’re looking for a comprehensive IT solution or need someone to handle your occasional technical issues, tech42 is the perfect partner for you. Contact us today to learn more about what we can do for you.

Don’t Trust The Management Of Your IT To A Generalist

Your IT infrastructure is one of your most valuable assets. It can give you a competitive edge in the marketplace, improve employee productivity, and help you keep your customer data safe. However, all of these benefits come at a cost.

IT infrastructure is expensive to maintain and requires a significant amount of time and human resources to manage effectively. In many cases, businesses find it more cost-effective to outsource their IT management needs to a team of technical experts.

Managed IT services and professional IT consulting from tech42 can provide peace of mind from knowing your systems are monitored and maintained by a team of qualified professionals.

In addition, managed IT services and IT consulting from tech42 can help you save money by reducing the need for in-house IT staff. When you outsource your IT management needs, you can focus on running your business rather than managing your technology.

IT Consulting & Managed IT Services For Large & Small Organizations

Managed IT Services offer the right combination of services and options for any size business — all for an affordable and predictable monthly fee.

Our certified IT consulting technicians will concentrate on your IT systems so you can focus on your business. We’re firm believers that our services are not limited to damage control. With our monitoring tools, our customers often get a phone call from us before they even know there’s a problem.

tech42 helps you prevent and resolve IT concerns before they impact your business. We provide proactive, customized support for each client, ensuring your systems are up-to-date and secure.

Whether you need help with a one-time project or ongoing support, we’re here to help keep your business running smoothly. Contact us today to learn more about how we can help you.

IT Consulting With A Focus On The Security Of Your Business Data

Organizations in Wilkes-Barre and Scranton face a range of cyber threats, from malware and phishing attacks to malicious insiders and ransomware. And with the shift to remote work during the pandemic, these threats have only become more prevalent. That’s why it’s more important than ever to have a comprehensive security solution in place.

tech42’s Security and Threat Management solutions provide continuous monitoring of your organization, alerting you to any potential threats and blocking improper access. We also provide real-time analysis of cyber threats, identifying single points of failure and providing contingency plans for quick recovery.

Our IT consulting combined with our cybersecurity solutions are designed to increase the productivity of your business by protecting against the latest cyber threats. Contact us today to learn more about how we can keep your organization safe.

tech42’s IT Consulting Experts Help Plan For Any Disaster Or Business Interruption

Data is the lifeblood of any Wilkes-Barre or Scranton business, and the loss of data can be catastrophic. Technology has made it possible for businesses to store vast amounts of data, but it has also made data more vulnerable to loss.

Businesses cannot afford to neglect the security and availability of their data. A data breach can result in the loss of customer trust, damage to reputation, and financial losses.

Tech42’s business continuity options provide businesses with best-in-class data backup and business continuity planning services to ensure the organization’s ability to salvage and restore basic business operations and core profitability functions when offline. With tech42, you can gain a sense of security and peace of mind about the safety of your data.

Professional Network & Infrastructure Consulting Services

A network is like the nervous system of a business, connecting every person, every computer, and information resource. A well-designed and well-functioning network is essential for any business that wants to be productive and efficient.

tech42’s IT consulting team can help you assess your needs, create a cost-effective strategy, specify and procure hardware and software, advise on the best software licensing strategy, and deploy the solution. We have a team of experienced professionals who are ready to work with you to get your business up and running with a new or improved network.

Voice & Unified Communications

At tech42, our IT consulting professionals understand that every business is different and has its own unique communications needs. That’s why we offer a wide range of products and services to meet the specific needs of our clients. We specialize in installing and supporting business voice and data communications, and we are proud to align ourselves with the most innovative product providers in the market.

We are dedicated to providing our clients with the best possible service and support, and we are always here to answer any questions you may have. Contact us today to learn more about how we can help you stay connected.

Custom IT Consulting For Organizations In Wilkes-Barre and Scranton

As your business grows, so too does the complexity of your IT infrastructure. To keep your information secure and easily accessible, you need an IT partner that can scale their services to meet your growing needs. At tech42, we tailor our IT solutions to fit the unique needs of your business.

Whether you need employee endpoint management or full management of your complex IT infrastructure, we have the experience and expertise to help you succeed.

With tech42 by your side, you can rest assured that your information is in good hands. Contact us today to learn more about how we can help you grow your business.

tech42’s IT Consulting Services Will Optimize Your Critical Business Processes

Analysis & Assessment
As your trusted IT consulting team, we will facilitate in-depth SWOT analyses and gather critical information on your business’s current state in order to develop a plan that helps you towards your goals.
Growth Planning & Strategy
Our IT consulting professionals will help you plan and adapt for the future, ensuring that the right tools are in place for your business to grow.
Operation Optimization
The tech42 IT consulting team will assist in the development, testing, and deployment of new solutions that will deliver an ideal user experience for both employees and customers.
Efficiency Development
tech42’s IT consulting professionals will examine your most common and important processes to identify bottlenecks and opportunities for improvement. We will help you automate tedious tasks and rapidly boost your staff members’ productivity

Put tech42’s IT Consulting Professionals to Work

Many businesses make the mistake of guessing when it comes to the future of their business processes. They assume that what has worked in the past will continue to work in the future, and that new trends can be safely ignored. However, this is often not the case.

Businesses must be proactive in their approach to business process management, constantly evaluating and adjusting their processes to ensure they remain efficient and effective. Failure to do so can lead to lost opportunities and missed opportunities, ultimately impacting the bottom line.

When it comes to the future of your business processes, don’t make any guesses – invest in a comprehensive business process management solution to ensure your business remains competitive.

Cyber Liability Insurance Preparing for the Unexpected

Wed, 06 Jul 2022 17:18:00 GMT

Cyber Liability Insurance

If there’s one thing that ransomware attacks, data breaches, and malware have in common, it’s that they can all spell big trouble—and big expenses—for your Scranton & Wilkes-Barre businesses. Even if you have the best security measures in place, there’s always a chance that something could slip through the cracks.

After a couple of years that were filled with major data breaches and other cyberattacks, it’s become clear that no business in Scranton & Wilkes-Barre is immune to the risk of a cyberattack. As businesses increasingly rely on technology, they are also exposed to new risks. Cybercriminals are aware of this fact and constantly finding new ways to take advantage of vulnerabilities.

The Cyber Landscape

The number of cyberattacks is on the rise, and they are becoming more sophisticated. In 1988, the Morris worm became the first major malware outbreak, infecting about 6,000 machines. Little did we know that this was just the beginning. These types of threats and attacks have now become more common and more sophisticated.

Today, words like “ ransomware “, “malware”, and “data breach” have become part of our everyday vocabulary. Cyberattacks are no longer something that only happens to big businesses—they can happen to any business that uses technology, which is just about all of them. Despite your business’s best efforts, there’s always a chance that you could be the next victim of a cyberattack.

Understanding Cyber Risks

As businesses throughout Scranton & Wilkes-Barre become more reliant on technology, they also become more vulnerable to cyber risks. Cyber risks are any type of risks related to the use of technology, including but not limited to hacking, identity theft, and data breaches. Cyber risk can be broken down into three main categories:

Security risks: These are risks related to the security of your network and data, including but not limited to hacking, viruses, and malware.
Privacy risks: These are risks related to the privacy of your customers’, patients’, or employees’ personal information, including but not limited to identity theft and data breaches.
Compliance risks: These are risks related to your compliance with laws and regulations, including but not limited to the Gramm-Leach-Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act (HIPAA) .

While many businesses are aware of the general risks associated with technology, they may not be prepared for the impact of a cyberattack. To protect your business from the impact of a cyberattack, you need to have cyber liability insurance.

What is Cyber Liability Insurance?

Cyber liability insurance is a type of insurance that can help to protect businesses from the financial damages associated with a cyberattack. This type of insurance can help to cover the costs of things like data recovery, legal fees, and any other expenses that may be associated with a cyberattack. For example, if your business is the victim of a ransomware attack, your cyber liability insurance policy can help to cover the costs of data recovery. If your business is sued as a result of a data breach, your policy can help to cover the costs of legal fees.

Why Do You Need Cyber Liability Insurance?

Small businesses are especially vulnerable to cyberattacks because they often do not have the resources to recover from an attack, and they may not be able to afford the fines, penalties, and fees that can be associated with these attacks. These costs can add up quickly, and they can be difficult for a small business to afford.

Cybercriminals do not care about the size or current state of your business—they will target any business that they think is vulnerable. Many executives and officers are under increased pressure to protect their companies from cyberattacks. Today, more and more executives and officers worry about the possibility of a cyberattack, as they are often held responsible for any damages that occur as a result of an attack. As the number of cyberattacks increases, so does the need for cyber liability insurance.

What Does Cyber Liability Insurance Cover?

Cyber liability insurance policies vary, but they typically provide coverage for things like data breaches, cyber extortion, and cybercrime. Some policies also provide coverage for things like business interruption, reputational damage, and cyberstalking.

Data breaches are one of the most common types of cyberattacks. A data breach occurs when sensitive information, such as credit card numbers or Social Security numbers, is stolen from a business. Cyber extortion is another common type of cyberattack. In a cyber extortion attack, a hacker will threaten to release sensitive information unless a ransom is paid. It is important to mitigate every risk associated with your business, and cyber liability insurance is one way to do that.

Cyber liability insurance will cover costs associated with a cyberattack, including but not limited to:

Forensic expenses: These are costs associated with investigating a cyberattack. This may include the cost of hiring a computer forensics expert to help identify the source of the attack.
Notification expenses: If your business is required to notify customers, patients, clients, or employees of a data breach, you may be able to recover the costs of these notifications with a cyber liability insurance policy.
Credit monitoring expenses: If you provide credit monitoring services to customers, patients, clients, or employees after a data breach, you may be able to recover the costs of these services with your cyber liability insurance policy.
Public relations expenses: If your business hires a public relations firm to help repair its reputation after a cyberattack, your cyber liability insurance policy may allow you to recover the costs of these services.
Legal expenses: If your business is sued as a result of a data breach, you may be able to recover the costs of legal fees with your cyber liability insurance policy.
Regulatory expenses: If your business is required to comply with state or federal regulations after a data breach, you may be able to recover the costs of compliance with a cyber liability insurance policy.

When selecting a cyber liability insurance policy, it is important to choose a policy that meets the specific needs of your business. Some policies only cover certain types of risks, while others provide more comprehensive coverage. It is also important to make sure that you are comfortable with the deductible and limits of your policy. The right policy will provide adequate coverage for your business without breaking the bank.

At tech42 LLC, we will work with you to understand your risks and exposures. We will also help you confirm that you have the proper controls in place to prevent a data breach from occurring in the first place. Call us at (570) 209-7200 or email us at ITpartners@Tech42llc.Com for more information.

Essential Questions to Ask Your Next Scranton IT Company

Fri, 01 Jul 2022 17:19:00 GMT

The Most Important Questions to Ask Any Scranton IT Company

When you’re looking for an IT company in Scranton to partner with, determining whether they’re the right fit for your business can be tricky, but it is an important decision. The IT company you choose will be responsible for keeping your business’ technology infrastructure running smoothly, so you need to make sure they’re up to the task.

It’s pivotal to do your research and ask the right questions to get a sense of their values, capabilities, and what they can bring to the table. Choosing the wrong IT company can lead to big problems down the road, so it’s important to vet them thoroughly before making a decision. To help you make the right choice, we’ve provided a list of key questions you should ask an IT company before entering into a partnership.

What Are Your Long-Term Plans for Your IT Services Company?

It’s important to know what an IT company’s long-term plans are before signing a contract with them. This will help you determine if they’re stable and likely to be around for the long haul, or if they’re a fly-by-night operation that might not be able to meet your needs down the road. Managed IT services is a long-term proposition, so you need to know that the company you’re working with will be able to stick around for the duration.

What Is Your Exit Strategy?

In addition to knowing an IT company’s long-term plans, it’s also important to know its exit strategy. This is especially important if your business is planning on working with the IT company for an extended period of time.

An exit strategy simply refers to the plans that a company has in place for how they will end their relationship with your business. This could be anything from selling the company to another corporation, to shutting down operations entirely.

If an IT company is planning on selling the business in the near future, it’s likely that they will not be as invested in your business’s success as a company that has no plans of selling. On the other hand, if an IT company is planning on shutting down operations, this could cause major disruptions for your business if you’re not prepared. Therefore, it’s essential that you ask an IT company about its exit strategy before entering into a partnership with them.

Where Am I Being Supported? Local or From Outside Your Community?

When you’re looking for IT support, it’s important to know where the support is coming from. Will the support be local or will it come from outside of your community? Local support is often more responsive and can be more convenient. On the other hand, support from outside of your community can be more expensive and may not always be responsive.

It’s important to know where your IT support will be coming from because it can affect the quality of service you receive. If you’re looking for a local IT company, be sure to ask about their support infrastructure and whether or not they have a local office that you can visit. If you’re looking for an IT company that provides support from outside of your community, be sure to ask about their available hours and how they handle after-hours support and emergency support.

Are Your Employees Full-Time Staff Members, Contractors, or Outsourced?

When you’re looking for an IT company, it’s important to know who will be providing the services. Are the IT company’s employees full-time staff members, are they contractors, or are they part of an outsourced team?

Full-time staff members are usually the most expensive option, but they’re also the most reliable and are more likely to be familiar with your business and its needs. If you’re looking for an IT company that provides full-time staff members, be sure to ask about their training and certification.

Contractors can be a good option if you’re looking for a short-term solution, but they may not be as familiar with your business and its unique needs. If you’re looking for an IT company that provides contractors, be sure to ask about their experience and whether or not they have a good working relationship with the IT company.

It’s important to know who will be providing the services you require because it can impact the quality of service you receive and the quality of service you offer your employees/customers/clients. Many businesses prefer to partner with an IT company that has a good mix of full-time staff members, contractors, and outsourced labor. This will ensure that everyone on board has the necessary skills and knowledge to meet their needs.

Do You Outsource Any Services or Support?

When you’re looking for an IT company, it’s important to know if they outsource any of their IT services or support. Outsourcing can save money, but it can also lead to disruptions in service. It’s important to ask if the company outsources, and if so, how they handle it. If the IT company does outsource, be sure to ask about the quality of the services they provide and how they compare to other IT companies.

If you’re looking for an IT company that outsources, be sure to ask about what IT services are included in the outsourcing agreement. For example, does the IT company outsource network support? If so, how does the company ensure that the network support is reliable? Finding out how an IT company outsources can give you a better understanding of the quality of the services they provide.

tech42 LLC Can Be Your IT Support Company

When choosing an IT company in Scranton, businesses need to be sure that the company is able to provide comprehensive and reliable services. Understanding the essential questions to ask an IT company can help businesses make the right decision.

tech42 LLC specializes in providing comprehensive IT solutions that are designed to meet the unique needs of our clients in Scranton. Our team of highly trained and certified IT professionals are familiar with the latest technologies and can provide your business with the IT support it needs to be successful. We offer a wide range of IT services, including network support, co-managed IT services, and data recovery services.

Our team of experts is available 24/7 to provide support and advice. For more information about our services, please visit our website or call us today at (570) 209-7200 .

tech42 LLC’s Guide to Switching Scranton IT Companies

Thu, 16 Jun 2022 17:24:00 GMT

Switching Scranton IT Companies? Read This Guide First

Let’s be honest, finding a new IT company for any reason can seem like a daunting task. After all, there are so many companies out there to choose from and it can be hard to know where to start. Switching IT companies does not have to be a headache though, as long as you are prepared.

In this guide, we will walk you through everything you need to know about switching IT companies, from finding the right company to making the switch itself. Maybe your contract is up and you’re looking for a change, or maybe you’re unhappy with the service you’re currently receiving. Whatever the reason, we’ve got you covered.

How Hard Is It to Switch IT Companies?

Many people believe that switching IT companies is a very difficult process, but this is not necessarily the case. Yes, it can be challenging to find the right IT company and it is a massive decision, but it is not impossible. With the right amount of research and preparation, you can make the switch with relative ease.

You need to take a strategic approach when finding a new IT company. This means that you should not just choose the first company you find or go with the cheapest option. Instead, you should take the time to research different IT companies and find one that is a good fit for your specific needs. Once you have found a few potential companies, you can then start to compare them.

Factors to Consider When Switching IT Companies

There are a few key factors that you should consider when you are looking for a new IT company. These factors will help you to narrow down your options and find the best IT company for your needs.

Price: Of course, you will need to consider the price when you are looking for a new IT company. However, you should not just go with the cheapest option. Instead, you should compare the prices of different IT companies and find one that offers a good value for money.

Services: Another important factor to consider is the services that each IT company offers. You will need to find an IT company that offers the services you need. For example, if you need help with data backup, you will need to find a company that offers this service.

Reputation: When you are looking for a new IT company, you should also consider the reputation of each company. You can read online testimonials to get an idea of the quality of each company.

Location: The location of the IT company is another important factor to consider. You may prefer to partner with an IT company that is located near you so that you can easily get in touch with them if you need to.

How to Avoid Problems When Switching IT Companies

The best way to avoid problems when switching IT companies is to be prepared. This means that you should have a clear idea of what you want from your new IT company and what you are expecting from the switch. You should also make sure that you have all of the necessary information about your current IT setup. This will make it much easier for your new IT company to hit the ground running and avoid any potential issues.

Make sure you know what services your current IT company is providing and what level of support you are receiving. You should also be aware of any current problems or areas that need improvement. This will give you a good starting point for finding a new IT company. When making the transition to a new IT company, it is important to have a plan in place. This will help to ensure that the switch goes as smoothly as possible.

Don’t Cancel Your Current Service Until You Have a New IT Company in Place

One of the most important things to remember when switching IT companies is not to cancel your current service until you have a new IT company in place. This is because you will need to maintain access to your network during the transition. If you cancel your current service before you have a new IT company in place, you will be left without IT support during this crucial time.

Make sure you have a clear idea of how you will maintain access to your network during the transition. This may mean keeping your current IT service in place until the new company is up and running.

Make Sure You Have Admin Access to Your Network Logins and Passwords

In order to switch IT companies, you will need to have admin access to your network logins and passwords. This is because your new IT company will need this information in order to gain access to your network. If you do not have admin access to your network, you should contact your current IT company and request this information.

While some IT companies will not make it difficult for you to switch, others may try to hold on to your business by making it difficult to get this information. Be prepared to move quickly once you have found a new IT company. This way, you can avoid any potential problems that could arise during the switch. Once you have switched to a different IT company, change all of your passwords so that your old IT company will no longer have access to your network.

Have Your New IT Company Conduct an Extensive Security Review

When you switch IT companies, it is important to have your new IT company conduct an extensive security review. This is because your old IT company will no longer have access to your network. As such, it is important to make sure that your new company is up to date on all of the latest security threats.

Your new company should also have a plan in place for how they will protect your network from these threats. This may include installing new firewalls or updating your existing security software. Make sure you understand the security protocols of your new IT company. This way, you can be sure that your network is safe and secure.

Give Notice to Cancel Your Current IT Company

Once you have found a new IT company, it is time to give the notice to cancel your current company’s service. This is usually done via email or over the phone. When you cancel your service, be sure to include the date that you would like the service to end. This will help to ensure that there is no lapse in service. Once you have given the notice to cancel your current IT company’s service, be sure to follow up with a written letter. This will serve as proof that you have indeed canceled your service.

Communicate With Your Staff

Once you have found a new IT company and given the notice to cancel your current company’s service, it is important to communicate the change with your staff. This way, they will be prepared for the switch. Be sure to let your staff know who the new IT company is and what services they will be providing. You should also provide your staff with a point of contact at the new company. This way, they can get in touch with the new company if they have any questions or concerns. Make sure you provide your staff with all of the information they need to make the switch to the new IT company. This way, the transition will be as smooth as possible.

The switch to a new IT company does not have to be difficult. By following these tips, you can ensure that the process goes as smoothly as possible. If you’re not happy with your current IT company in Scranton, PA, it might be time to switch to tech42 LLC. tech42 LLC can be the IT provider you’re looking for! We provide top-notch IT support and always work to create custom IT solutions that meet the specific needs of our clients.

Does Your Approach To Cybersecurity Offer Too Much Trust?

Wed, 15 Jun 2022 18:00:00 GMT

Does Your Approach To Cybersecurity Offer Too Much Trust?

Don’t assume a simple cybersecurity defense will actually protect you from the many cybercrime threats out there. This is precisely why tech42 protects clients with a modern zero-trust cybersecurity model.

Did you know that, on average, there’s a cyber attack every 39 seconds ?

It could be a ransomware infection. It could be a phishing email. It could be one of the many other methods cybercriminals employ today.

The point is that cybercriminals have an extensive arsenal of weapons to attack with—are you hoping your lone firewall will be enough to keep your business safe from all of them?

Stop Making Dangerous Assumptions

Sophisticated attackers have learned to play the long game, and sneak malware into a breached network and then lay dormant for weeks or months, ensuring their method of entry isn’t discovered right away.

This gives them time to embed themselves, steal data, and more, all before they actually activate the ransomware and infect the systems. This is just one way in which cybercriminals are improving their tactics.

Fortunately, both the solutions we use to protect ourselves, and their underlying theory and strategy are under constant development in order to stay ahead of emerging threats.

Case in point: have you heard of “zero trust” security?

What Is Zero Trust?

The zero-trust approach to cybercrime assumes that every aspect is a potential vulnerability until it can be confirmed otherwise. That means instead of simply investing in a strong firewall and antivirus, and assuming you’re protected, every part of your IT environment and every user trying to access it is assessed for its security.

According to NIST SP 800-207 :

“Zero trust security models assume that an attacker is present in the environment and that an enterprise-owned environment is no different—or no more trustworthy—than any non enterprise-owned environment.”

This means that an organization following a zero trust security model cannot, even by default, offer any trust in any interaction in their protected systems. Risks must be continuously assessed and mitigated, and access must be continuously verified.

It’s important for business owners to understand that every potential part of their network is a target. Given the overall connected nature of the systems, comprising one part can give the cybercriminals control over the entire environment.

3 Basic Components Of Zero Trust Architecture

Verify And Validate

Network users are continuously validated and verified in real-time, even when they’re operating from within the network. This ensures that unattended machines, open ports, or misassigned administrator rights cannot be taken advantage of.

Least-Privileged Access

The principle of “least privilege” is an important part of zero trust security. It ensures that every user is only given precisely the level of access they need to do their job. It’s like a cybersecurity equivalent of the intelligence concept, “need to know basis”.

Reduced Attack Surface

Organizations following a zero trust strategy must specify the most critical data and systems they use, and then defend them all together with a comprehensive approach to cybersecurity. This is far more effective than ad-hoc cybersecurity, composed of multiple separate defenses.

The Core Principles Of Zero Trust

As a way of thinking, zero trust is based on the following core principles and understandings:

Any source of data or computer source is a resource.

The bottom line is that any device or component that has access to data is a resource. These are assets that need to be secured, as any one of them can provide undue access to your data is breached.

Communication must be secured no matter where the network is located.

Communication taking place within the network should not be assumed to be trustworthy. Ir must face the same authorization processes as external communication.

Access to resources is authorized for each and every session

Just because a user was granted access for a previous session doesn’t mean they should have automatic access the next time (e.g. “staying logged in”). Furthermore, as mentioned above, any given task should only be completed with the least privileges necessary to do so.

Authorization to access resources should be determined based on a dynamic policy.

There is a wide range of attributes at play that can help properly authenticate a user requesting access to a given resource. Beyond simple username and password protection, a security system can also consider software versions, network location, time/date, as well as behavioral attributes like subject and device analytics, and deviations from pre-established user patterns.

Assets need to be monitored for integrity and adherence to security posture

As mentioned above, zero trust means never assuming trust, even for assets. Managing their integrity and security posture involves monitoring them for performance, and applying patches and updates as soon as they become available.

Access is granted only after a dynamic and consistent authorization process is completed.

An appropriate zero trust authorization process should include Identity, Credential, and Access Management (ICAM), asset management systems, multi-factor authentication (MFA), as well as continual monitoring with possible re-authentication and reauthorization as needed.

Extensive data must be gathered to maintain an informed security posture.

Organizations need to gather and analyze data on user behavior, asset performance, and all other aspects of their networks to ensure that monitoring processes are adequately informed.

Are You Interested In How Zero Trust Cybersecurity Can Protect Your Organization?

The tech42 team will take care of each and every factor of your cybersecurity so that you don’t have to worry about it. Our growing network of clients enjoys the confidence that comes with robust cybersecurity, as well as the freedom to focus on their work, instead of their technology

If you’re interested in discovering more about zero trust cybersecurity and what it has to offer your organization, get in touch with our team.

Charts vs. Pivot Tables: Displaying Dated Data

Thu, 09 Jun 2022 17:07:00 GMT

Charts vs. Pivot Tables: Displaying Dated Data

There are some great features in charts and pivot tables for Excel, especially when it comes to displaying data with dates and date ranges attached. Often, you may want to take a closer look at when you saw the most sales, what activities you had going on, or when you had leads coming to your business. Those date ranges may be divided by specific dates, by months, or by week, depending on how you want to sort your information–and Microsoft Excel makes it easy to sort and present that information in the most effective way possible. Whether you choose to use Charts or Pivot Charts to help display that data, there are several options in Excel that can make it easy to format and display your data.

Organizing Dates

If you’re starting with a list of dates in an Excel spreadsheet, you can quickly and effectively transition those dates to a chart. First, you can use Alt + F1 as a shortcut to create a chart.

If you put in a chart with a wide range of dates, you may have a number of empty dates in the space. For example, suppose that you put together a chart that covers a two-month span (with three separate months), as in the example provided in the video. The chart automatically fills in any missing dates, leaving you with multiple empty dates on your chart–which doesn’t offer the clean, sleek appearance you would normally expect from your charts.

Right click and select “Format Axis.” The menu will open on the right-hand side of the screen and offer you several options that will allow you to clean up your charts.

Check your date range and make sure that it accurately reflects the dates you want to show. You may, for example, want to use a smaller portion of that data, including eliminating dates before or after the start date that don’t fit the information you’re trying to show; or you may want to group those dates together in a neater, more effective way. Select the “units” option. You can organize your data by days, by weeks, or by months. Choose the option that offers the cleanest appearance while still displaying the data you want to include in your chart. In our example, you can see that organizing the data by months still offers a clear look at the information for those key date ranges, but no longer includes unnecessary space in the chart.

Date Formatting

You can also change the formatting of your dates in Excel so that it displays the way you want it to. Instead of displaying as a numeric date, or as a numeric date range, you can go to Number in the formatting menu, then down to the “Date” option. Under “Format Code,” select the format that makes the most sense for your specific needs.

For example, if you want to format your months as a three-digit abbreviation, you could use code “mmm,” which will give you the abbreviations for each month in your chart. You can also choose:

m: 1-12 month format
mm: 01-12 month format
mmmm: Months in written format (January-December)
mmmmm: Months as the first letter of the month
d: 1-31 day format
dd: 01-31 day format
ddd: Days as three-letter abbreviation format (Sun-Sat)
dddd: Days as written format (Sunday-Saturday)

By using a customized date entry form, you can ensure that your information displays exactly as you intend, no matter how you want that data to appear.

Pivot Tables and Pivot Charts

In some cases, you may want to use a pivot table or pivot chart to display your data. This format can make it easier to insert your data into a chart and may offer a cleaner, faster way to create the look you want for your data. To insert a pivot table, go to the “Insert” tab, then click on “Pivot Table.” Select the range you want to use for your pivot table, then select where you want to put it. You may want to put the pivot table in a new page to help keep your data clean.

A pivot table can provide you with additional insights into your specific data. It allows you to drag the information you want to see, based on the data in your cells, to the “Pivot Table Fields” option and organize it according to your specific needs. With a pivot table, you can organize by months, but open the additional information in the cell by clicking on the “+” icon, which will allow you to see each date individually–which means you can easily reference all the information you need based on what you have entered into Excel, rather than being limited by the terms of a specific chart.

Analyzing Pivot Table Data to Create a Pivot Chart

Once you’ve created those fields, you can click on “Analyze Pivot Table.” Select “Pivot Chart.” Make sure that the chart displays the information you want it to display, based on the data you have presented, then click “Okay.” With this strategy, you can get the same data that you would get in a standard chart, but much more easily and efficiently.

Once you have created your pivot chart, you may want to hide the information you don’t need, including the gray boxes that allow you to hide or change that data. Simply click in one of the boxes, then select “Hide All Field Buttons on Chart.” With this simple strategy, you can ensure that the information you present looks exactly like you want it to look in a smooth, effective way.

Creating charts and pivot charts can help you display information within a specific date range, make it easier to analyze, and provide you with a highly visual way to share that information with your team. With these strategies, you can more easily make Microsoft Excel work for you and ensure that you’re presenting that information–and creating your charts–in the most efficient way possible.

tech42 CEO Talks Ukraine Related Cyber Scams On WNEP

Thu, 14 Apr 2022 01:20:00 GMT

Ukraine-Related Cyber Scams Target Home Users In Wilkes Barre & Scranton

Experts anticipate a series of Russia-Ukraine war scams to hit personal and professional targets in the coming months. Discover how to better defend yourself and your Wilkes Barre or Scranton business below.

Since Russia invaded Ukraine, cyber warfare has been on the rise.

That’s why our very own Michael Pickreign recently appeared on WNEP to share a few critical tips for securing your home workspace against Russian cyber scams and phishing in general.

What Is Phishing?

Phishing is an attack method in which cybercriminals send fraudulent emails that appear to be from reputable sources in order to get recipients to reveal sensitive information and execute significant financial transfers.

Phishing attacks are mass emails that request confidential information or credentials under pretenses, link to malicious websites, or include malware as an attachment.

In light of the Russian invasion of Ukraine, hackers are now sending emails related to the war to trick recipients into sharing private information and transferring funds. Scams may ask you to donate to the war effort, or sign a petition—but in reality, they will just make you a victim.

Why Is Phishing Dangerous?

First of all, it’s prevalent. At the start of last year, Google had registered 2,145,013 phishing sites , a drastic increase from 1,690,000 the year before.

“In the last 18 months, the threat level has risen so dramatically,” says Michael.

Furthermore, the average phishing attack costs businesses $1.6 million. The problem with the rising tide of cybercrime incidents is that you get desensitized to the whole thing.

Lastly, the fact is that Wilkes Barre and Scranton businesses aren’t learning to protect themselves, which is why the number of reported phishing attacks has gone up by 65% in the past few years, and by 47% in the first quarter of 2021 alone.

“This is the new organized crime of our generation,” says Michael.

How To Identify A Phishing Email

Incorrect Domain

Before even taking a look at the body of the message, check out the domain in the sender’s address. Maybe they claim to be from your bank, or a big name company—but talk is cheap. It’s much more difficult to spoof an actual domain name, and so it’s more common to see domains that are closer, but not 100% correct. If it seems fishy, it probably is.

Suspicious Links

Always be sure to hover your mouse over a link in an email before clicking it. That allows you to see where it actually leads. While it may look harmless, the actual URL may show otherwise, so always look, and rarely click.

Spelling and Grammar

Modern cybersecurity awareness comes down to paying attention to the details. When reading a suspicious email, keep an eye out for any typos or glaring errors. Whereas legitimate messages from your bank or vendors would be properly edited, phishing emails are notorious for basic spelling and grammatical mistakes.

Specificity

Another point to consider is how vague the email is. Whereas legitimate senders will likely have your information already (such as your first name) and will use it in the salutation, scammers will often employ vaguer terminology, such as “Valued Customer”—this allows them to use the same email for multiple targets in a mass attack.

Urgent and Threatening

If the subject line makes it sound like an emergency — “Your account has been suspended”, or “You’re being hacked” — that’s another red flag. It’s in the scammer’s interest to make you panic and move quickly, which might lead to you overlooking other indicators that it’s a phishing email.

Attachments

Phishers will often try to get you to open an attachment, so, if you see an attachment in combination with any of the above indicators, it’s only more proof that the email is likely part of a phishing attempt.

What’s The #1 Way To Protect Against Phishing?

Cybersecurity Training is by far the most effective way to defend your organization from phishing. This method recognizes how important the user is in your cybersecurity efforts.

A comprehensive cybersecurity training curriculum will train users to ask important questions about each and every email they receive:

Do I know the sender of this email?
Does it make sense that it was sent to me?
Can I verify that the attached link or PDF is safe?
Does the email threaten to close my accounts or cancel my cards if I don’t provide information?
Is this email really from someone I trust or does it just look like someone I trust? What can I do to verify?
Does anything seem “off” about this email, its contents or sender?

The right training services will offer exercises, interactive programs, and even simulated phishing attacks to test your staff on a number of key areas:

How to identify and address suspicious emails, phishing attempts, social engineering tactics, and more.
How to use business technology without exposing data and other assets to external threats by accident.
How to respond when you suspect that an attack is occurring or has occurred.

Your staff can have a significant effect on your cybersecurity—either they know enough to keep your assets secure, or they don’t, and therefore present a serious threat to your security.

4 More Ways To Boost Your Cybersecurity Right Now

MFA

Multi-factor authentication (MFA) is a great way to add an extra layer of protection to the existing system and account logins. By requiring a second piece of information like a randomly-generated numerical code sent by text message, you’re able to make sure that the person using the login credentials is actually who they say they are.

Make sure you have MFA enabled on every possible account—remote users, email, VPNs, password managers, etc.

Patch & Update Your Systems

Patch management is a simple yet critical part of effective cybersecurity. If a software provider releases a security patch, it’s not something owners and managers can wait to address—it needs to be installed right away to ensure systems aren’t vulnerable to a cybercrime attack.

Make sure to apply patches to your operating systems, web browsers, line of business apps, and anywhere else they may be available.

Manage Strong Passwords

Don’t let a simple password be the reason your Wilkes Barre or Scranton business gets hacked.

Password Strength

It’s common that passwords are required to include uppercase letters, lowercase letters, numbers, and special characters.

Consider using a passphrase—which is when you combine multiple words into one long string of characters—instead of a password. The extra length of a passphrase makes it harder to crack.

Password Managers

These programs store all of your passwords in one place, which is sometimes called a vault. Some programs can even make strong passwords for you and keep track of them all in one location, so then the only password or passphrase you have to remember is the one for your vault.

4. Backup Your Most Important Files Right Now

Make sure you have at least one full backup of all your data set aside. Update it on at least a daily basis, and perform regular tests to ensure you can access your backup and that it is complete.

Don’t Become A Victim Of The Cyber War

In the end, the key to phishing methodology is that it doesn’t rely on digital security vulnerabilities or cutting edge hacking technology; phishing targets the user, who, without the right training, will always be a security risk, regardless of the IT measures set in place.

7 Features of Microsoft Outlook On The Web

Sat, 09 Apr 2022 13:03:00 GMT

7 Features of Microsoft Outlook On The Web

Microsoft Outlook offers a number of great features that can help streamline your email and make it easier for you to control your emails and communications–not to mention making the information you need considerably more accessible. Some of the features available on Outlook on the Web may not be accessible through the traditional app. Take a look at these great features and how they can help streamline your workday.

Suggested replies can streamline the process of replying to simple emails that do not require a lot of involvement and thought. Microsoft Outlook will take a look at the content of the email and provide you with a list of basic suggested replies that you might use to cover the answer to the email you have received. Sometimes, an answer is as simple as, “Yes, go ahead with that,” or, “No, we need more information before moving forward.” Since Outlook provides those key suggestions, you can streamline your response time and send those answers more easily.

2. The 3 S’s

The 3 S’s cover a quick range of features you may need to use on a regular basis.

Snooze

With the Snooze feature, you can set emails to reappear in your inbox at a later date: a quick reminder that you need to reply or take action at that specific time.

Send Later

You may want to control when emails appear in your recipient’s inbox to ensure that they see them at the optimal time. The “Send Later” feature allows you to quickly schedule when you want the email to send so that it will appear when you want it to appear.

Sweep/Unsend

Sometimes, you may realize that you did not intend to send a specific email or that you no longer need your recipient to see it. With the “sweep,” or unsend, feature, you can quickly recall emails. This is a feature that isn’t available on the desktop version.

3. Search

Outlook on the Web has a robust search feature that makes it easy for you to find the features or information you’re looking for. The search feature takes you to any settings or options you need automatically, with a quick search and click. Simply type in the feature or option you’re looking for and select it, and the search feature will take you straight to it. This simple feature is a great way to get used to the many features offered by Outlook on the Web.

4. Received Emails with Attachments

You may need to send your email attachments to a variety of locations when you receive them, and Outlook on the Web makes that easy. If you’re connected to your One Drive account while looking through your email, you may find that you can quickly and effectively save your emails to that locations. It goes straight to the “Attachments” folder within your OneDrive, which means you can find them easily and move them wherever you like.

5. Sending Emails with Attachments

For many people, sending out emails with attachments is a critical part of daily job responsibilities. Outlook on the Web aims to make that process as quick and painless as possible.

Outlook knows your most recent files, which means you can quickly attach and send the files you’ve been working on the most recently with the press of a button, without having to go looking for them. Of course, the file attachment feature also allows you to browse on your computer.

In addition, Outlook on the Web allows you to choose to browse cloud locations, which will take you back to your OneDrive account. As a result, the files from that account are at your fingertips when you’re ready to send them.

Big Files

Sometimes, if you have a large file, you may not want to send the entire file through email. Many are even way too big to send. Instead, you can simply share access to the file. You will need to change permissions on the file itself, then send a link to the file from your OneDrive account. This strategy can help streamline communications or make it easier to share access to a file, including making it easier to keep up with the latest versions of that file.

6. Start a Teams Chat Directly from Outlook on the Web

Outlook on the Web makes it simple to start a Teams chat with your email contacts. You can simply hover over the contact’s name or icon in an email and select the chat icon. It will then open up your chat directly, with the recipient already highlighted. That makes it easier to ask a quick question straight from Microsoft Outlook on the Web.

7. Quick Access to Contact Information and Activity

Outlook on the Web can provide you with a lot of information about your contacts with a few quick clicks. When you click on a contact’s name or icon in Outlook on the Web, it will bring up an overview that includes information like:

The contact’s department and role
The contact’s manager
Files you have recently shared with that contact or had shared with that person
Additional contact information
Recent emails with that person
Further connections to that person, including LinkedIn contact information

With this data, you can quickly and effectively take a closer look at what you know about a specific contact, what you might need to know about them, and specific communications you may have shared. Since it remains at your fingertips straight from Outlook, you won’t have to worry about going looking for that essential information when the need for it arises.

Outlook on the Web continues to offer features that are designed to help streamline productivity and add more convenience to managing your inbox and your regular communications. As part of the Teams suite of products, it can help make your regular job responsibilities much easier, whether you’re answering emails with quick responses, sending and receiving attachments, or managing your regular communications with members of your team.

What Is Data Leakage?

Tue, 15 Mar 2022 00:21:00 GMT

Data Leakage Impact On Local Businesses

In recent years, data leakage has become a huge concern for businesses of all sizes. A data leak can occur in any industry and can result in serious punishment from the law. It is important to know how to prevent data leakage and protect your business from this type of security threat. Today, we will discuss the most common ways that data leakage occurs and how you can prevent it from happening to your business.

What Is Data Leakage and Why Is It a Concern for Businesses in Scranton?

Data leakage is the unauthorized release of data to an unintended recipient. It is a major concern for all businesses and it is important to know how to prevent it.

Data leakage can happen in any industry and there are many different ways that it can happen. The most common way that data leakage occurs is through lost or stolen devices, including laptops and phones. Once a device containing sensitive information has been lost or stolen, the data can be accessed by unauthorized people with access to the device.

Theft from within an organization can also lead to data leakage. Employees who have access to sensitive data may steal it for personal use, sell it on the black market, or use their position of power for malicious purposes like blackmailing others inside or outside of the company.

So what should Scranton businesses do to protect themselves from data leaks? Here are a few tips:

beef up your cybersecurity measures
update your privacy policies
educate your employees on data security
invest in data leak prevention software

How Do You Know if Your Business Has Been Affected by a Data Leak?

A data leak is when confidential data is unintentionally released to an unauthorized party. This could be caused by a data breach, hacking incident, or accidental exposure.

There are a few key things to look for if you think your business may have suffered a data leak:

Unexplained spikes in data usage or web traffic
Unexpected changes in system performance
Unusual or suspicious user activity
New or unexpected data appearing on the network

If you suspect that your business has been impacted by a data leak, it’s important to take action immediately. Contact your IT department or security consultant for assistance, and be sure to report the incident to the authorities. It’s also important to keep in mind that data leakage can have serious consequences for businesses of all sizes.

What are the Consequences of A Business Affected by Data Leakage?

No business is immune to the possibility of a data leak. If your business stores or handles sensitive customer or client information, a data leak could have devastating consequences.

Here are some of the consequences that may occur:

Financial losses. A data leak can result in financial losses for a business. This may be due to the cost of repairing the damage caused by the leakage or the cost of compensating affected customers.
Loss of customers or clients . A data leak can lead to customers or clients leaving a business. This is because customers may lose trust in a company that has had its security compromised.
Damage to reputation . A data leak can also damage a company’s reputation. This may be due to the fact that the leak was caused by negligence on the part of the company, or because it casts doubt on the security of the company’s products or services.
Regulatory fines . A data leak may also result in regulatory fines for a company. This is because many countries have laws that require businesses to take steps to protect the personal data of their customers.
Legal action . A data leak can also lead to legal action being taken against a company. This may be from clients or customers who were affected by the leak, or by regulatory bodies.
Loss of competitive advantage. A data leak can also give a company’s competitors an advantage over it. This is because a leak may make it difficult for a company to win new customers’ trust.
Increased IT costs . A data leak can also lead to increased IT costs for a business. This is because the company may need to invest in new security measures to prevent future data leaks.

How to Prevent Data Leakage at Every Stage of the Process

Data leakage is a common problem for many companies and can be really costly. Data leakage can happen at any stage of the process, but the most common stages are during data collection, data storage, and data transmission. This is why it’s important to have a plan in place to prevent this from happening.

The first measure that companies should take is to have an audit trail on all of their systems . This will show all of the access points that were used by employees during the time period that they were working on this project. It will also show who accessed what and when they accessed it. This will help them identify any potential leaks in their system before they happen.

The second measure that companies should take is to make sure that their employees are aware of the importance of keeping company information confidential and that they are regularly informed of the possible consequences of not doing so. This will minimize the chances that their employees will share, or rather unintentionally leak, information about the company.

The third measure that companies should take is to introduce an appropriate disciplinary system for those who fail to uphold these policies. A part of this system could be flagging certain employees as high risk.

Data leakage is a serious concern for businesses of all sizes. The consequences of data leakage can be devastating for companies, both financially and reputationally. If you think your business may have been affected by data leakage, contact tech42 LLC today for a free consultation. Our team will help you determine the extent of the damage and work with you to develop a plan to secure your data and protect your business.

Meet The New tech42 Service Manager, Mark Rice

Sun, 06 Mar 2022 20:34:00 GMT

Mark Rice: tech42 Service Manager

To help us serve our clients at the highest possible level, tech42 LLC has made some changes to our service team. At tech42 LLC, our clients, and providing them with our unwavering support, are at the front lines of everything we do. As we continue to grow, so does our customer service team.

tech42 LLC is proud to welcome Mark Rice into the tech42 LLC family as the new Service Manager. Mark comes to us with a strong background in customer service management, giving him a unique perspective on handling the daily issues that our clients face. We are confident Mark’s experience will enable us to further increase our service levels to clients.

Mark comes with 24 years of experience in the manufacturing industry, holding many different positions from production to sales to the supply chain side, varying in different degrees of management. This exposure has not only given Mark a breadth of knowledge of service but has driven him to the forefront of understanding the perspectives of our clients.

Key Attributes and Purpose of the Service Manager Role:

Delivering client satisfaction
Improving efficiency
Contract management
Enhancing skills
Resource allocation

How Mark & The tech42 Team Can Help Businesses In Scranton & Wilkes-Barre

Mark’s experiences have allowed him to establish and maintain relationships with those he has assisted. With Mark’s insight into the daily operations of manufacturing facilities, he offers a unique point of view in addressing issues our clients are facing, as well as offering new and improved solutions for some of those same issues. With Mark’s experience, he understands the importance of feedback and will actively incorporate the recommendations throughout the company.

Mark will be responsible for service team leadership, driving growth and excellence in the delivery of our managed IT services . Mark has demonstrated an ability to develop and manage high-performance teams. When asked about what he hoped to move forward with, Mark identified the opportunity to help clients and make tech42 LLC a better organization as some of his leading motivators.

“tech42 LLC was already a pretty good organization. Working with Mike, we have some ideas going forward. Making sure that the customers are taken care of is. We also want to become more efficient as a company, we want to respond better to customers, and we want to work together as a team to make sure that it happens, utilizing the tools that we get from different vendors.”

Mark has a particular focus on delivering the very best service to our clients. With the amount of work on the go, Mark has already hit the ground running and has already slotted into the tech42 LLC team really well. Mark is a welcoming addition to the tech42 LLC team as we continue to expand and innovate to ensure the very best standards of services are rolled out and delivered across every aspect of the business and provide our clients with the best opportunity to succeed in their industry.

Our team continues to grow, and we want to ensure we maintain a close-knit service team and ensure we offer clients the level of service they deserve. As part of our constant focus on expanding infrastructure, to scale properly, we’re thrilled to have yet another strong manager leading our team with excellence and extensive experience. With Mark as our new service manager, we anticipate that the chances of significant interruptions to our services or business will be greatly reduced.

The formalized policies, processes, and roles will all work together, providing strong communication to our clients and stakeholders throughout the changing processes. With operations performing more efficiently and employee productivity experiencing a major boost, we certainly expect to see an overall increase in client satisfaction.

With fewer interruptions in service delivery and faster responses, clients will see vast improvements in their day-to-day operations, including a reduction in service outages and greater availability. Should a client submit a support ticket, our improved process will ensure that a member of our team responds to every service request, further improving the type of experience we deliver to our clients.

The tech42 LLC team is transparent. We are constantly reinventing our processes to better our clients and build relationships. Without clients, there is no tech42 LLC, therefore client satisfaction is one of our main priorities. Our passion is to help businesses and organizations solve problems using technology. We love it when someone says, “Wow! I didn’t even think that could be fixed.” or “Wow. Everything makes sense now.” Over the years, we have realized that technology can be a powerful tool or a major pain.

Technology is not impactful without people, and for many, it can create headaches, frustrations, and even anxiety when using it. The tech42 LLC team takes that to heart and we are always seeking new ways to make our clients’ experiences with their technology simple. When technology works right, it can be a powerful tool for businesses and organizations to achieve their goals. We understand the impact great technology can have, or not have, on our clients.

Our new service manager understands his platform and knows he can use his platform to make a difference within our company through technology. As a result, our entire team will have the tools we need to make a difference with our clients. Mark understands the type of interactions he will have with our clients and is driven about establishing a more improved culture at tech42 LLC.

We have worked relentlessly, adjusted our service offerings, and discovered new ways to engage our team. Today, we are filled with excitement for our clients and employees as we look forward to what’s to come in 2022. We are delighted to see the passion and ideas our team sees possible for our company in 2022 and beyond. We will continue to put our efforts together to develop a culture of growth and support.

We are leaders in managed IT services, and our team is not only knowledgeable, but we are enthusiasts as well. Mark and the rest of the team will always be willing to help out and get you back to doing what you do best, running your business. Your IT is in great hands here at tech42 LLC.

Thanks to Stuart Crawford from Ulistic for his interview with Mark.

Is Your IT Company Helping You With Data Analytics?

Wed, 02 Mar 2022 19:01:00 GMT

Is Your IT Company Helping You With Data Analytics?

Most organizations understand the importance of data analytics and the potential benefits of investing in data analytics. Data analytics can lead to cost savings, productivity gains, and better decision-making. For the majority of today’s business leaders, data and analytics are central to their organization’s digital transformation initiatives.

Data analytics enables business leaders to truly understand their customers or clients, and it sets a path for innovative solutions, targeted marketing strategies, and more. The right data, especially when it is organized and displayed the right way, can help organizations solve complex business, marketing, and IT problems. Turning data into actionable insights to help drive strategic initiatives for your business is the goal. The right IT company can tailor your data to drive better decisions that increase engagement and revenue.

Do You Know How to Turn Data into Actionable Insight?

Data is now more accessible than it has ever been. To improve efficiency in your business processes, you collect related information. However, do you truly know the importance of analyzing this data that leads your business in a direction of improvement? There are certain questions that you must find time to answer, such as the following:

Which data do you use? What are your data sources?
What tools or technologies do you use for analysis?
How do you implement the analysis findings?

Your business can have more data than your biggest competitor, but the data you have is useless if you’re not able to make decisions that can have a quantifiable impact. With the rapid growth of data, there’s a demand for IT companies that know how to transform data into valuable insight. Unfortunately, many business leaders have discovered that their IT companies are struggling when it comes to applying insight to data in analytics.

Data analytics can provide detailed insights, helping you identify problems and find alternative ways of working. By following data trends, your business can become more efficient and productive.

Turning Your Data Analysis into Insight Makes a Difference

You collect data from across your organization every day, giving your business a competitive edge in seeing what improvements need to be made based on increasing or decreasing market trends, and where the improvements should be made. This enables your business to identify any gaps in the market.

To apply data analytics to your business processes, you need a plan or strategy. If you want to improve your effectiveness and efficiency, you must ensure you have the resources to manage the performance of your processes and your employees. For this to happen, businesses must measure performance. However, performance measures should be meaningful and should be connected to your goals. This is a challenging task, considering that your business’s data may be scattered and unclear.

Given how accessible data has become, it can now be used by your employees and leaders within your organization to increase productivity and efficiency. It’s not surprising that data analytics has become an integral tool for organizations of all sizes. When you bring data together from across your business, you will get actual insights into your key processes. Deep insights enable your teams to improve their communication and collaboration, achieve better results, and gain a competitive edge. Data analytics enables your teams to view data and make smarter business decisions .

Therefore, it would be beneficial to partner with an IT company that knows how to develop a plan that can help you get started with the process and how to further make use of its benefits.

How Data Analytics Can Offer Big Business Benefits

Maximizing the actionable insights you collect from your data analytics is one of the keys to your data-driven success. Here are some benefits that actionable insights can bring to your business.

Better Decision-Making

There are always decisions to be made within your business, and a great deal can rest on the decisions you make. Data that becomes actionable insights will enable you to gain the information you need to confirm your instincts and clear the way to make better decisions. When you combine data analytics with other processes, you will also be able to make more accurate predictions based on trends.

Personalize the Customer/Client Experience

You collect customer/client data from a variety of channels. By using data analytics to create profiles from the data you collect, you can gain insights into the behavior of your clients and customers to provide a more customized experience. Your business can run analytics models on their data to optimize the customer/client experience even further.

Streamline Business Operations

Another big benefit of data analytics is that it allows businesses to improve their operational efficiency. When businesses gather supply chain data and analyze it, the data can show where there are production delays and where bottlenecks develop. Data analytics can help predict future problems, and where and when they may arise. If the actionable insight from data analytics shows that there may be challenges handling the upcoming volume, you could augment or change vendors to avoid delays.

Can Your IT Company Handle the Growing Complexity of Data?

Without numbers, any business decision you make would just be a guess. When you’re planning for your business’s future, you need to be as informed as possible. With numbers, you will learn where your competitive advantages are and uncover opportunities for growth.

It can be easy to ignore data and its growth when most of it happens behind the scenes. In fact, until there is a problem with your reports or if your marketing campaign does not go as planned, data may not be something you would think about. But given the speed of data growth, it’s important to pay attention– you can’t ignore the importance of data analytics. While you know data is growing at a rapid pace, do you know what is causing it?

tech42 LLC Knows How to Harness the Power of Data Analytics

You don’t have to be told that data is constantly growing and getting increasingly complex. The question is, what does this mean for your business? It means that you need an IT company that can handle this type of complexity to give your business the solutions that benefit your operations rather than take away from it. If your IT company has been unable to turn data analytics into actionable insight, contact tech42 LLC today to find out how we leverage technology to analyze the growing volume of data for deep insights.

Is Your IT Company Helping You With Business Intelligence?

Sun, 20 Feb 2022 17:12:00 GMT

Is Your IT Company Helping You With Business Intelligence?

Today’s age of information offers businesses the unrivaled opportunity of leveraging data like never before. The amount of data available is astounding, and businesses can certainly benefit from it – if they know how to conquer the challenges that come with such a massive volume of data. This is one of the reasons why so many business leaders are setting their sights on Business Intelligence solutions. Business Intelligence solutions can be used to significantly improve their overall processes. With Business Intelligence, any business can get the most pertinent information and use it to enhance its business performance.

What Is Business Intelligence?

Business intelligence (BI) is a process that combines business analytics, data tools and infrastructure, and best practices to help businesses determine the most effective ways to solve problems and make more data-driven decisions. Businesses that have modern business intelligence solutions have a more comprehensive view of their data and they use that data to drive change, eliminate incompetencies, and adapt to market changes.

Does Your Business Need New Software or a Digital Transformation?

IT and software development teams, both internal and external, can struggle to understand some of the problems that come with software development and turn those challenges into effective solutions. For an IT team to turn those challenges into something workable, business leaders and end-users must understand that the process isn’t always easy.

From software and applications to complete digital transformation, there are many solutions available, but not every solution on the market is worth it. Whether your business is going through a complete transformation or it just needs new software, the role of business intelligence is about solving problems.

When new software is developed, whether it’s a basic app or something more complex, the entire process should be data-driven. Business intelligence involves internal teams and stakeholders working side-by-side with analysts to determine the most effective ways to solve problems. Businesses can use the most advanced technologies to improve their data collection and data flow while improving the accuracy of their data reports and giving you greater insights into the needs of your business.

Digital transformation and software development driven by business intelligence has the potential to make it easier for leaders to make better-informed decisions and enhance business growth. However, many businesses struggle with software development projects. Many businesses have had negative experiences with software development and are left with project reports that have no positive impact.

Why Do You Need Business Intelligence Solutions?

Many businesses are aware that there are problems and challenges that need addressing. However, there are difficulties expressing those problems and understanding that each problem is its own challenge.

When there is a disconnect between problems and solutions, businesses need to take a data-driven approach to asking the right questions and finding the answers. This is where the value of business intelligence enters the picture. When there is a lack of business intelligence solutions, businesses will have software that does not solve the problems they are having .

Software development and digital transformation initiatives can often turn into wasted opportunities without the right tools and resources. Businesses can use a significant amount of their financial resources, only to end up with frustration and a headache, which can ultimately weaken the value of IT. Business Intelligence solutions have the ability to digitally transform any business, but not every business has the capacity to manage and maintain the solutions internally. The utilization of powerful Business Intelligence tools in software development will provide deeper insight into the quality, reliability, and security of a software development project.

This insight will also provide management with the information they need to make the best decisions. Business Intelligence provides much-needed insight into the quality of projects, and security can be leveraged by BI tools. The combination of powerful business intelligence solutions increases the effectiveness of data, which will eventually lead to better decision-making in software development projects.

What Role Does Business Intelligence Play in Software Development?

Software development teams should take a more serious approach to Business Intelligence as a tool for making better decisions. BI tools will also play a vital role in data collection and data reporting. When developing new software, data and user feedback are both useful. Data and user feedback are both needed to establish a detailed roadmap for the most effective solution.

Data analytics and feedback should be put in place to collect the data and user feedback. With this type of information, software development projects, project goals, and a detailed roadmap can be created. Once that is finished, businesses should have a better understanding of the key role business intelligence plays in software development projects.

Time Savings

Business Intelligence solutions can automate operational processes, which provides significant time savings and positively impacts the overall productivity and financial performance of your software development project.

Enhanced Processes

Automation is one of the many benefits of BI, but BI solutions can also improve the management of operations across all areas, including software development.

Performance Measurement

Analyzing the competition will be easier with a robust Business Intelligence solution. A Business Intelligence solution will give you a better understanding of your performance compared to others, which will provide you with more relevant information about where you currently stand in the market.

tech42 LLC’s Approach to Business Intelligence

tech42 LLC helps bring industry insights and best practices to help you reduce your software development costs. The cost savings can transform your landscape even further with best-practice processes and enterprise-grade analytics.

We help you identify and fill performance and quality gaps by increasing efficiencies, ensuring that your environment is ready for the future. We work with you to ensure you have a solution that is ready to take on the challenges of today’s landscape while ensuring you will be ready for tomorrow with a roadmap that has been tailored to meet your unique needs. We will take time to understand your pain points and recommend the best solutions.

Does your IT company provide you with a range of business intelligence solutions to improve your operational and financial efficiency? Our experts use comprehensive business intelligence solutions that will streamline your infrastructure and give your business a competitive advantage. tech42 LLC is available to help you with your projects when you are ready to make better software development decisions.

Microsoft Price Increases

Wed, 09 Feb 2022 12:56:00 GMT

Microsoft Price Increases March 2022

Gas price increases are not the only thing people are talking about. A hot topic lately is the news that Microsoft’s price increases are happening. Microsoft will raise the price for Microsoft 365(previously known as Office 365) shortly also. The announcement was made in August of 2021 through Microsoft. To get to the information about the substantial price increase, you had to read through multiple paragraphs detailing the enhancements Microsoft has made since the productivity suite was launched in 2011. However, you still have time to prepare.

According to Microsoft, the price changes are related to the rise in remote working over the last two years, which Microsoft has supported with a range of new features that have assisted remote workers in the transition from office work to remote work – such as the addition of Microsoft Teams to the productivity suite, one of the many applications that Microsoft has added since it was launched in 2011.

You Only Have a Few Weeks to Prepare Your Strategy

The price change goes into effect on March 1, 2022. Many have had trouble understanding the new price list, as there are several Microsoft 365 packages. Are you using Microsoft 365 with just the basic features? Are you using a version of Microsoft 365 that provides Windows licenses? Microsoft 365 offers support for enterprise and frontline workers, under multiple categories. Who in your business is responsible for Microsoft software asset management? You can easily overpay if you don’t stay on top of the changes Microsoft is making. Microsoft is asking you to spend more money to save more. The percentage price increases will not be as costly on the more expensive bundles, closing the price gap and making the higher support levels more enticing.

Which Plans Are Being Impacted?

Educational and home/family users of Microsoft 365 can take a huge sigh of relief as they are not being impacted by this upcoming price increase. The price increase is targeting business and enterprise plans. When reviewing the price increases, you may want to take some much-needed time to determine whether your business needs to upgrade to the next plan, as price differences have likely changed.

On 1st March 2022, the following licenses will be subject to a 10-20% price increase:

Microsoft 365 Business Basic will be $6 per user (up from $5)
Microsoft 365 Business Premium will be $22 per user (up from $20)
Microsoft 365 E3 will be $36 per user (up from $32)
Office 365 E1 will be $10 per user (up from $8)
Office 365 E3 will be $23 per user (up from $20)
Office 365 E5 will be $38 per user (up from $35)

Microsoft 365 Business Standard and Microsoft 365 E5 will not be subject to the upcoming price change. In addition to the general price increases, Microsoft will be making changes to the subscription model, and are removing the ability for customers to make certain changes (such as downgrading) to licenses for the remainder of their contract. Businesses can be granted monthly, yearly, or multi-year contracts, with discounts offered for longer commitments.

Here are some strategies for a price increase of up to 25% coming for Microsoft 365 in March.

Know What You Need Before Making a Move

Every business is not going to need the most expensive license with comprehensive functionalities. With the upcoming changes to how and where work will be done moving forward, we encourage you to clarify how your end-users contribute to the business and how the Microsoft subscriptions will assist them in their day-to-day work responsibilities.

Create the profiles of the different end-users in your business. This should be the first thing you do when you are ready to get a handle on the price increases.
Do you Microsoft through a reseller? If so, you can take time to see what their competitors are offering to be sure you are getting the best price after the price hike.
Don’t let all the improvements Microsoft has named distract you. Before making a final decision, you should know exactly what applications and features your business needs and will use daily.
If you want to reduce the impact that vendors will have on the price increase, you may want to find out if price protection can be added in your contract.

Utilize a Microsoft Software Asset Management System

According to a report from Gartner, businesses can help minimize the impact of the upcoming price increase that can lead to:

Over and undersized licenses (you may discover that you don’t need every E3 license, or maybe you need more licenses than you have)
Licensed accounts that are either disabled or haven’t used their licenses for 1, 2, or 3 months
Licenses that are not being used (you would be surprised at how many businesses don’t know how many unused licenses they have)
Users with duplicate licenses

How Can I Lower My Microsoft Costs?

If you are hoping to reduce the impact that the price increase will have on your IT budget, here are a few options:

Purchase Standalone Versions

While standalone versions are an option, they are not sufficient for businesses that hope to remain competitive in their industry by being innovative and embracing digital transformation.

Use the Online Version of Microsoft 365

You can certainly cut costs if you choose to utilize the online version of Microsoft 365, but this will not work for your business if you are looking for scalability.

Determine if You Can Lock In an Upfront Payment

If possible for your business to lock in a 12-month contract before March 1st with an upfront payment, effectively deferring the cost increase until your contract renewal date.

Take Your Business Elsewhere

You can always use other cloud-based tools, but there are not many tools like Microsoft 365 that will offer you the functionalities you need when it comes to remote work and collaboration.

The best thing you can do is:

Partner with a Top Microsoft Partner like tech42 LLC

Your business could already be paying too much on licenses that go beyond what you need. If you would like to check, you can arrange a consultation with one of our experts. We stay on the leading edge of IT breakthroughs and best practices. If you are running Microsoft 365 and you have questions about the new prices, reach out to us. We can answer your questions and offer solutions.

Thanks to our colleagues at Velocity IT in Dallas for their help with this content. Click here to learn more about them.

Why Data Compliance Is Hyper Important

Mon, 07 Feb 2022 17:44:00 GMT

Why Data Compliance Is Hyper Important

If you handle other people’s data and information, even if it’s just an email address, then data compliance affects you — whether you are running a small business or a large business. How you store, secure, and protect that data is hyper-important. Every client, customer, employee, and supplier that comes into contact with your business brings an abundance of PII ( personally identifiable information) : a category of sensitive information. It’s your responsibility to safeguard that data in compliance with local, state, and federal regulations.

What Is Data Compliance?

If you work with personal and sensitive data — such as data related to medical, finance , legal, insurance, or other personally identifiable information — then you have a responsibility to protect it.

Compliance involves not only the privacy of personal data but how that data is stored and secured. In some cases, how you protect that data may be regulated by government agencies ( medical data ) or industry regulations ( legal data ). Even if you’re not required to answer to anyone outside of your business about how the data is used, there are things you must do when it comes to data compliance.

There is a never-ending list of laws and regulations businesses need to abide by. Today, data protection should be a priority for anyone working in the compliance space. There’s an increasing number of information security and privacy regulations and standards that businesses must abide by to do business with their customers, clients, patients, etc. Given the rapid increase in cyber threats and attacks, these data protection compliance standards are being updated more frequently.

It can be challenging and time-intensive to ensure that each standard is met. The good news is there are strategies your business can implement to ensure you meet all of the standards and regulations you’re liable for.

Why Is Data Compliance Important?

Based on the latest data breach track record, we have seen major players like Facebook , Amazon , Cisco , Apple, and eBay getting an up-close look at what it means to fail in data compliance. However, these companies are not exactly bad actors. They are the companies that we are all familiar with and have grown to trust. We’re not saying they are perfect, but their objective is to be innovative and dominant in their industry and not put people in harm’s way.

These well-known companies breached data protection laws, and it was not because they are malicious and enjoy putting people’s information in harm’s way. They were breached because they are giants in their respective industries and did not implement policies quickly enough to meet legal and regulatory requirements, or maybe they were breached because they believed that paying the fines and penalties is cheaper than implementing a robust defensive strategy.

What about the businesses that have employed people who show up to work with malicious intent? What about the employees who want to misuse sensitive data and steal information? These are the times when data compliance must work closely with data security. To achieve data compliance, businesses must take every opportunity to review their processes, technologies, and systems to ensure they implement the necessary security measures.

With evidence that data breach costs rose from $3.86 million to $4.24 million per business, there’s a bright light shining directly on data compliance. According to IBM , each data record that’s compromised costs a business $161 in lost revenue , an increase from $146 per lost or stolen record in the 2020 report. Can your business afford to ignore the importance of data compliance?

It’s one thing to only attempt to achieve the lowest level of compliance, but it’s another thing to actually safely store and secure data. Data compliance is hyper-important because it forces businesses to adapt to the changing times.

Businesses That Fail to Comply Expose Themselves to Major Risks

One of the obvious motivations for placing more attention on data compliance is that failing to do so creates a variety of risks to the entire business. These risks are not just financial , but reputational. In some cases, these risks can signal the end of your business.

With the possibility of being hit with huge fines and penalties, it’s vital to stay on top of data compliance. According to the findings in IBM’s Cost of a Data Breach Report 2021 , the average cost of a data breach for organizations with a high level of non-compliance is $5.65 million , compared to $3.35 million for organizations with a low level of compliance failures (a difference of $2.3 million ).

A Reputation Is at Stake

Unfortunately, many businesses have found out the hard way just how much damage non-compliance can do. The damage caused by high-level compliance failures can be irreparable and can quickly shine a negative light on the business and its reputation, regardless of the actions the business takes moving forward.

Consumers want to trust the companies that use their personal data. Failing to comply properly can result in customers and clients leaving in waves, and hurt your customer retention.

Data Compliance Presents an Opportunity to Be a Better Business

The majority of today’s consumers are aware of the risks that come with sharing their information online and they are concerned about how their data is used. Businesses must be aware of these concerns and they must take these concerns seriously. Businesses that fail to do so will have to face the consequences.

Businesses that get data compliance right can have a positive effect on consumer loyalty and win more business by setting up clear differentiating factors. Recently, Apple advanced its tech leadership by taking a new approach to consumer privacy , which caused the privacy war between Apple and Facebook to heat up.

Improving your data security and compliance can have a massive effect on how new and existing customers/clients perceive you. For some of today’s businesses, data compliance is viewed as an experimental issue. Many businesses are still relying on outdated servers, networks, and systems to alert them of data breaches. With increased scrutiny on businesses that use data, your business must develop a data compliance strategy that will reduce its risks.

tech42 LLC will ensure your business has a powerful data compliance strategy so you can provide value for your customers, clients, employees, and more. Are you ready to turn data compliance into a reassessment of how your business approaches data management? Contact us today for more information on the importance of data compliance and how we help businesses ensure they stay onsite with data compliance.

Thanks to our friends at DataEcon in Dallas for their assistance with this content.

Ransomware Protection In Wilkes-Barre and Scranton

Sun, 06 Feb 2022 13:03:00 GMT

Ransomware Protection In Wilkes-Barre and Scranton

Cybersecurity continues to change at a rapid pace, and we don’t think that is going to change any time soon. 2021 was a game-changer in both positive and negative ways. In the negative, there were several low-profile and high-profile cyber attacks and vulnerabilities; high-profile organizations that were attacked included Colonial Pipeline, JBS USA, SolarWinds, Microsoft Exchange, Kaseya, and the year ending with the Log4j vulnerability.

When the year ended with the Log4j vulnerability, Jen Easterly (United States Director of the Cybersecurity and Infrastructure Security Agency) stated that it was the most serious vulnerability she had seen in her decades-long career. For many, they believed the government and private sector responded the right way to the Log4j vulnerability, probably in large part due to the things that happened earlier in the year to improve the national response to cybersecurity.

As for the positive, President Biden signed an executive order on improving cybersecurity in May 2021. There was also a White House Memo released in June outlining best practices to protect against ransomware. There was also more funding and resources given to the Cyber Security and Infrastructure Security Agency, an improved sense of communication and collaboration among federal agencies and with the private sector. Despite the positives, there continue to be challenges that businesses are encountering, but progress in government and private protection and response could provide a solution.

There were supply chain vulnerabilities and breaches that didn’t exactly happen to the organization that was targeted, but they happened outside that organization’s four walls. One of the things that have taken place is that it is being recognized that there are more cyber threats and national security threats aimed at critical infrastructures. There’s also better international cooperation with the federal agencies and foreign countries. We’ve also seen this happen with ransomware. As a response to this process, the Cybersecurity and Infrastructure Security Agency released a new module in its Cyber Security Evaluation Tool (CSET): the Ransomware Readiness Assessment (RRA) .

The Ransomware Readiness Assessment (RRA)

The Ransomware Readiness Assessment (RRA) tool expands the CISA’s broader Cyber Security Evaluation Tool, which guides cybersecurity professionals through the process of evaluating their security practices. The toolkit includes a step-by-step guide to assessing information technology, operational technology, and industrial control system environments. This platform enables users to perform a full evaluation of their cybersecurity posture using government and industry standards and recommendations.

The new Ransomware Readiness Assessment tool is based on a layered set of practices to help organizations determine whether they can safeguard their assets and recover from a ransomware attack. The tool is designed to be used by organizations at all levels of cybersecurity maturity.

How Can Wilkes-Barre and Scranton Organizations Prevent a Ransomware Attack?

The average recovery cost from ransomware in 2021 was $1.85 million , up from $761,106 in 2020. If your organization is attacked and you choose to pay the ransom, the aftershock of the ransomware attack will be crippling and will last for years to come. Aside from facing the financial hurdles, your organization will face the possibility of reputational damage, loss of trust, and possibly legal and regulatory fines. Therefore, it is a must that security leaders take cybersecurity seriously and do their part to ensure they can prevent ransomware attacks from occurring within the organization.

What steps can Wilkes-Barre and Scranton organizations take to prevent a ransomware attack? Here are some of our recommendations:

Cybersecurity Awareness Training

Conduct routine cybersecurity awareness training with your employees to ensure they know how to spot phishing emails and other social engineering tactics. Conduct cybersecurity awareness training to also ensure that your employees know what to do if they do spot phishing emails. You can also conduct consistent cybersecurity assessments and testing, including phishing simulations to test your employees and determine how effective your training is.

Practice Good Cyber Hygiene

Practice good cyber hygiene and implement proven security policies, such as patch management, password protection, and access controls.

Reduce Privileges of Internet-facing Applications

Ensure that the servers for IT service management applications that require administrative privileges are not Internet-facing. Bad actors can use certain search engines to find IP addresses and servers that have been exposed and use that information to target organizations.

Design a Multi-Layered Defensive Strategy

Your organization should employ a multi-layered defensive cyber posture that will effectively balance its employees, processes, and technology. This will be a more effective approach, rather than centering your cyber defenses around one element.

Implement a first-class cybersecurity culture and provide cybersecurity awareness training. (employees)
Establish the procedures that your employees need to follow when they receive a phishing email. (processes)
Have a clear understanding of what is taking place with your data and its sources. (technology)

Ensure Your Security Team Is Well-Prepared

Ensure that your organization’s security team has comprehensive visibility into your IT environment.

Implement the Proper Detection and Response Solutions

Utilize 24/7 monitoring and detection with manual and automated responses at an expert level. By taking this action, your organization will benefit from cybersecurity resources that your in-house security team may not have. Ensure you have an Incident Detection and Response strategy that is the perfect fit for your organization, so that if you do become the victim of a cyberattack a plan will be in place.

Backup Your Data

Perform regular backups of your data and store the backups in a separate location to ensure the backups cannot be accessed by bad actors.

Other key measures your organization can take to protect itself from a ransomware attack include the following:

Implementing tools such as antivirus applications, network monitoring, multi-factor authentication (MFA), and endpoint protection.
Ensure your operating systems and applications are updated and patched so bad actors cannot exploit any vulnerabilities.
Don’t install applications or grant the application administrative privileges unless you know what the application does.

Being prepared for a ransomware attack is only one part of a complex equation. Today’s business leaders must approach ransomware with the mentality that an attack could happen to their organization and be ready to respond to an attack should it occur. Learn how tech42 LLC can help your organization detect and contain threats before they become a crippling event.

Thanks to our colleagues at Orion Networks in Columbia, MD for their ongoing support of tech42.

Benefits of IT Outsourcing To tech42 in 2022

Fri, 21 Jan 2022 11:26:00 GMT

What Is IT Outsourcing? Benefits of IT Outsourcing in 2022

What a past 24 months we’ve had! Businesses around the world frantically had to go online, set up remote and hybrid work, and uncover new ways to optimize their costs. Over the past 2 years, outsourcing IT management has proven to be the right choice to optimize costs while maintaining a steady pace of business growth.

The managed IT services industry is constantly evolving. It’s no surprise that the demand for IT management is projected to grow in 2022. According to recent findings , the global managed services market is expected to register a CAGR of 9.45% from 2020 to 2025. This steady growth is caused by businesses turning to managed service providers as their principal source of IT knowledge and expertise.

Businesses face a multitude of management challenges, including hiring the right IT talent, budget changes, technology acquisitions, and the ever-changing cybersecurity landscape. There are several ways that outsourcing IT management helps businesses gain a competitive edge. We’ve discovered a variety of benefits of outsourcing IT management for business and will share with you what we’ve found.

What is IT Outsourcing?

Before we take a look at the benefits of IT outsourcing, let’s discuss what it is and how it works. IT outsourcing is the practice of moving work from inside a workplace to the outside. However, there are many different types of outsourcing that can be used, depending on your needs. Within the types of IT outsourcing, you can find different outsourcing models.

Your technology is a crucial part of your business and your strategy. Having the right tools in place with a team that can address and fix issues as they are discovered allows your employees to focus on what they do best. Outsourcing IT management can be the best solution for businesses that don’t want to have to keep their IT in-house.

When many business leaders think of outsourcing IT management, they immediately think of their experiences as they are redirected to an agent outside of the country. This situation often leaves you feeling dissatisfied with no resolution. Though the right outsourced IT services are indeed a positive way of managing your IT needs, choosing the wrong provider can lead to a terrible experience.

Why Is Outsourcing IT Management on the Rise in 2022?

Today, anything that businesses can do in-house can be outsourced. The question is not whether businesses actually need an internal IT department. The truth is that everything is changing and businesses must be able to adapt to the new reality. This can mean assigning resources tactfully and focusing on core business-critical tasks while assigning IT-related issues to a third party.

This is particularly true given the skill gaps and talent shortages worldwide. More businesses are running into roadblocks when it comes to recruiting. By 2025, the gap is projected to be nearly 50% for tech talent. What may be even more shocking is that the demand for skilled technicians is expected to grow by 55% by 2030 .

Recent events have only increased the need for additional IT expertise. The majority of businesses anticipate making long-term IT changes, while other businesses hope to improve security risk management. At the same time, spending on outsourcing IT management will rise in 2022. The majority of today’s businesses anticipate keeping their IT budget the same or increasing it over the next 12 months.

These shifts in IT are driven by the need to continue to provide remote and hybrid work environments. One of today’s most common challenges is security, as endpoint security has become a major concern for businesses with remote and hybrid workers.

When Should You Start Outsourcing IT?

Outsourcing IT management is not new and any business can benefit from it. Outsourcing IT management is often used in emergencies when something goes wrong and urgent IT assistance is needed. It’s better to think about outsourcing IT now and not when an emergency arises.

Here are the warning signs that indicate that outsourcing IT is inescapable:

You are no longer able to make adjustments to your IT infrastructure due to a limited budget or IT solutions.
Prolonged downtime and tasks that go unresolved. Help desk tickets are increasing because your internal IT staff can’t handle the amount of work they are taking on. At the same time, the quality of their work is declining.
You are not sure how to handle data theft and/or data loss.
The number of cybersecurity issues is increasing. The cybersecurity issues all seem to be related to each other and they won’t stop coming in, increasing the vulnerability of your network.
You are no longer able to handle the IT challenges and the needs of your customers/clients. You want to avoid bringing in new employees to avoid the costs.

Is any of this familiar? Do you have these types of issues? These are all signs that your business needs IT outsourcing.

What Should You Outsource in 2022?

Remote Monitoring . Your IT provider will take on the responsibility of performing the basic IT needs your business needs.
Technical Support . Covers aspects such as IT security, website, hosting, networking, desktops, and more. By outsourcing the aspects of technical support, your staff can focus on improving your business.
Cybersecurity issues . Covers cybersecurity issues such as virus protection, data security, backup and recovery, and more. By outsourcing the cybersecurity aspect of your business, your business will experience a higher level of security and prevent cyberattacks or data breaches.
Backup and Disaster Recovery . In the event of a natural disaster or internal error, the issue will need to be addressed immediately. Every business needs to have a backup and disaster recovery plan.
Help Desk . This service involves maintaining your IT needs and troubleshooting any IT issue. A Help Desk allows you to reduce costs, simplify management, and increase efficiency and productivity.
Virtual CIO . A Chief Information Officer will work remotely and offer insight into issues impacting your IT infrastructure. The roles of a Virtual CIO include diagnosing and investigating your current IT infrastructure while controlling projects or growth phases.

Advantages of Outsourcing IT Management

Saving time

Typically, it takes a significant amount of time to handle IT needs. Do you have the time you need to handle these IT needs? Here are some of the most time-consuming tasks that could be handed off to an IT provider.

Planning an IT roadmap to ensure business continuity.
Managing an IT infrastructure that involves complex configuration, network protection, patches and updates, etc.
Troubleshooting IT issues and the results of downtime and dealing with the consequences of a cyber-attack or data breach.

Reducing Costs

When it comes to your business’s IT needs, you can allocate your budget to hiring and training someone on your team, but this person may not have the experience and knowledge that is needed to address complex IT issues.

In-house IT teams can be expensive to run because technology is constantly changing and the cost of technology tools is on the rise. You should never skimp on IT support because it can leave your business open to data loss and data theft.

One of the key reasons businesses outsource services is to reduce costs. For businesses that have limited resources but complex needs, outsourced IT management is an attractive alternative. Partnering with an IT provider will allow you to run a full-scale IT system at a price you can afford. An advantage of outsourcing IT management is to give clients the ability to manage their costs.

Improving Security

According to a study published by the Ponemon Institute, since 2017, cyberattacks have become more continuous, targeted, and complex. Small to medium-sized businesses around the world are finding it difficult to defend themselves. 71% of small to medium-sized businesses have experienced and reported at least one cyberattack, and 66% have been attacked within the past 12 months.

As cybercriminals become more sophisticated, business leaders must have the proper security measures in place. IT service providers that offer cybersecurity services can provide many IT outsourcing benefits, such as managed detection and response, penetration testing, and security operations services to simplify processes, meet compliance regulations, and more.

Any time your network receives new elements, more opportunities will be created for security vulnerabilities. The security vulnerabilities will put your and your clients’ data at risk of cyberattacks. Choosing to outsource IT to a service provider will ensure your business has the latest cybersecurity protocols in place, keeping data safe from cybercriminals. Due to cybersecurity being such a critical part of IT services, business professionals must be familiar with the latest security advancements.

Outsourcing this part of IT will also allow businesses to obtain data backup and restore options, disaster recovery protection should data become lost or corrupted due to human error or natural disasters. IT outsourcing providers are not limited to the immediate area, as they often have a pool of talented professionals. This means they will always have someone to work with you who’s familiar with the unique needs of your industry.

Additional Benefits of Outsourcing IT Management

Staying up-to-date with technology to ensure your unique needs are met
System monitoring and risk management
Staff augmentation
More time to focus on the core aspects of your business

Enjoy the Benefits of Outsourcing IT Management with tech42 LLC

It can be challenging to stay on top of the latest IT developments. Businesses must be aware of the threat landscape, especially as cybercrimes become more advanced. Working with an experienced team like tech42 LLC can give you peace of mind in knowing that your business’s IT is being taken care of. Our job is to apply cutting-edge technology, proven expertise, and a deeper understanding of security to our clients.

Outsourcing IT management may be the best thing you can do for your business. If you want to know whether you should take advantage of outsourced IT management and how it might help your business, contact us today to learn more about our services and how we can supercharge your IT.

Thanks to Ashu at Orion Networks, an IT service company in Columbia, MD for his help with this article.

Cybersecurity & Business Goals: Cybersecurity Needs To Be A Priority

Thu, 13 Jan 2022 12:58:00 GMT

Cybersecurity Needs To Be A Priority

Business and security leaders across the globe are being challenged to adjust their view of cybersecurity for a variety of reasons, such as slow growth in budget and unhappy board members. Many businesses have always been divided when it comes to cybersecurity, as there has always been a blurred imaginary line.

The difficulties when it comes to cybersecurity lie with some business leaders, executives, and employees failing to understand the impact that cybersecurity can have on their business, whereas others view cybersecurity as a technical challenge that is dominated by technology and compliance regulations.

Businesses are under ever-evolving cyber threats today by bad actors with unmatched powers. Cyber threats and attacks on businesses, business downtime and disruptions, and remediation costs can be costly. Cybersecurity is a problem that should not be overlooked by any business – regardless of its size. The cost of a cyberattack or data breach is often a triggering point for business and security leaders wanting to understand cybersecurity.

Businesses that place cybersecurity on the sidelines have to face a harsh reality once a cyberattack or data breach occurs. With cyber threats becoming more and more sophisticated, and with data breaches impacting businesses of all sizes, businesses must make cybersecurity one of their highest priorities. Cybersecurity should be one of the top priorities driving technology spending.

Cybersecurity Is a Big Deal

Why is cybersecurity so important? This is a question that is asked consistently, and sometimes it is difficult for people to generate an answer to the question. There’s often a lack of knowledge when it comes to cybersecurity and its importance. Think about all of the devices that are on your network; all of these devices have strengths, but potential vulnerabilities as well. Given the potential vulnerabilities of all your connected devices, it’s no longer a matter of if, but when, you will become the victim of a data or security breach.

There has always been a misconception that cybercriminals only go after large and well-known businesses, leading many business leaders to think that they are safe. Much of this stems from businesses that are in a transition stage. Many businesses are using outdated technology that they are having a difficult time departing with, while at the same time deploying new technology. The weakest link is always the one that breaks the chain, so if your business is still using outdated, unsecured technology, it will not matter how effective your secure technology is.

So who’s benefiting from businesses failing to take cybersecurity seriously and making it a priority?

Those who launch cyberattacks and steal information that is then held for ransom
Those who violate security for their own personal gain or out of malice
Those who launch cyberattacks against other countries

The Costs of Cyber Security: Prevention vs. Recovery

Data breaches and cybersecurity resources that protect IT systems have something in common: they both cost money. However, the key difference is that the price for cybersecurity solutions that prevent a breach can be measured and calculated upfront, but the cost of recovering from a data or security breach cannot be determined upfront.

Many business and security leaders want to avoid investing too much money in cybersecurity resources because they feel that investing in cybersecurity resources that will not be used will only weaken their bottom line. This leads many leaders to wonder: d oes the cost of cyberattacks and data breaches justify the cost of cybersecurity prevention?

In the event of a data breach, the cost per compromised record can be costly. If your business has thousands of records, the total cost of a data breach can place a major strain on your financial resources. Any business that experiences a cyber-attack or data breach can agree that recovering from an attack or breach is more financially disruptive than the cost of prevention.

Why Do Businesses Need a Cybersecurity Culture?

Businesses that invest in cybersecurity will generally base their investments on technology, but they may not always address the human side of cybersecurity — which remains the biggest cybersecurity risk for many businesses.

Cybercriminals will typically perform attacks on an organization using phishing scams and other tactics, making employees the weak line and the first line of defense that must be strengthened. Employees are the ones who are clicking on malicious links in the phishing emails, not the devices and mobile applications themselves. This is why businesses should focus more on their cybersecurity investments. Employees have access to computers, networks, data, and systems, which means they have a key role in your business building resilience in today’s ever-growing threat landscape.

When it comes to cybersecurity, your business must have a culture that is centered around cybersecurity. Establishing a cybersecurity culture in the workplace involves more than creating policies. When policies are created, your employees must be given an explanation of the policies that you want them to follow. Your employees are not putting your business operations at risk on purpose (unless you have a disgruntled employee who is waiting for an opportunity to strike). The employees who want to protect your business need training and guidance so they can be better prepared if they are faced with a cyber threat or attack and so they can avoid various types of cybercrime.

Employees and Executives Must Buy-in

Even when businesses and organizations want to focus on developing cybersecurity awareness, not every individual will understand his or her role in the business’s cybersecurity culture. While IT and security teams are known for their knowledge and awareness of cybersecurity, they’re not the only pieces of the puzzle.

Employee and executive buy-ins are two of the key reasons why it’s becoming even more difficult for businesses and organizations to ingrain proper cybersecurity practices in their workplace. Many employees have never been given proper cybersecurity training, so it’s not surprising to us to discover that the majority of them do not have good cyber hygiene.

Cybersecurity training must be more than something you lead on an annual basis. Cybersecurity training should be an engaging experience that will leave everyone with an understanding of their role in the cybersecurity culture of the business. Cybersecurity training should involve employees, business leaders, and executives.

Determining the best cybersecurity solutions that will fit your business’s unique needs can be a daunting task. Every business and organization needs to assess its current cybersecurity landscape to identify its strengths and weaknesses. tech42 LLC can help you discover the cybersecurity solutions that will keep your business safe and secure in the ever-evolving threat landscape.

Engage with us when you are ready to have a conversation about your cybersecurity requirements and business objectives.

Thanks to my colleague, David with CEU Technologies in Chicago for his help with this research.

Buyer’s Guide To SD-WAN Wilkes-Barre & Scranton Edition

Mon, 20 Dec 2021 19:58:00 GMT

SDWAN Services For Organizations In Wilkes-Barre & Scranton

Businesses and organizations are accelerating their digital transformation to cloud SaaS applications like Microsoft 365 by adopting SD-WAN solutions. SD-WAN provides network innovation by enabling organizations to connect branches to local Internet providers. This improves the overall end-user experience because it greatly reduces latency caused by routing traffic through the data center. Additionally, local internet providers offer organizations more convenient and cost-effective options.

What Is SD-WAN?

SD-WAN is a cloud-delivered Wide Area Network (WAN) overlay architecture that enables application-aware routing. Application-aware routing directs traffic based upon an application’s preset SLA and user-defined application profiles. This overlay is programmed to optimize the network based on business intent.

As a result, businesses and organizations will not have to rely on someone to re-route traffic when the bandwidth is stretched. The SD-WAN will uncover the best path based on the needs of the applications and the needs of the business or organization. SD-WAN also measures real-time latency, so the prioritized applications take the best route each time.

Telecommunication providers are adopting SD-WAN so they can offer SD-WAN as an alternative to the Multiprotocol Label Switching (MPLS) lines they are already providing to organizations. SD-WAN mainly exists today to support multi-cloud and software-defined branch (SD-Branch) transformations. Multi-cloud has changed the application landscape, and that change resulted in changes to traffic patterns.

Traffic no longer needs to flow to enterprise data centers or central internet peering points and breakouts. Today, most traffic from users and devices goes to cloud-based applications housed across a host of clouds. It’s no longer cost-effective nor efficient to carry traffic over dedicated WAN links to a central site. To further enhance the cost and performance of multi-cloud-bound traffic, WAN edge routers are equipped with hybrid WAN links and routing.

Why Use SD-WAN?

While cost has been a major selling point for many businesses and organizations, more businesses and organizations are citing network performance improvement as a major reason behind their adoption of an SD-WAN solution. With both cost and network performance in mind, many organizations are hoping to balance them to deliver an effective solution that will improve performance through increased bandwidth or a combination of MPLS and the internet, while keeping costs low.

Enable Digital & Cloud Transformation

SD-WAN simplifies how organizations move workloads to the cloud, utilize cloud-hosted applications, and enable new services in remote and hybrid locations.

Considerably lower WAN costs

SD-WAN lowers costs without compromising security.

Substantially Lower Deployment Times

SD-WAN enables easier and faster WAN deployments and operations. SD-WAN also enables faster performances without using a significant amount of bandwidth, thus helping organizations deploy revenue-generating services in a matter of minutes.

Optimizes Flexibility

SD-WAN allows for more flexibility on any application, platform, and network connection. SD-WAN allows you to add on network services so you can activate, change, and replace services as your organization grows.

Vigorous Security

SD-WAN’s security fully supports the influx of new endpoints by segmenting and adopting new users and devices at speed.

Better User Experience

Application performance will be more reliable and applications will run faster.

Consider Security Before Buying SD-WAN Solutions

The adoption is SD-WAN adoption is rising. However, connecting to the internet using SD-WAN evades data center security and exposes businesses and organizations to cyberattacks, ranging from basic malware to advanced attacks that compromise privacy, data, and intellectual property.

More organizations today are taking a security-first approach, and you shouldn’t expect anything different from an SD-WAN provider. Security needs to be deeply implemented into every software-defined wide area network. When evaluating SD-WAN providers, your list should only include those who offer a secure solution.

As more organizations run mission-critical applications over the internet, securing the network and the cloud becomes critical. The traditional WAN was architected for branch-to-data center traffic flows; it was not architected to support traffic patterns in the cloud. If your organization seeks a cloud-first strategy for application delivery, you want to feel confident when using your cloud services . Ensure the SD-WAN technology your organization will deploy will provide a shield of protection with centralized control or security and network management.

For many organizations, the challenges of managing network operations and security operations are leading to an increase in cyberattacks and data or security breaches. Before buying SD-WAN, make sure your SD-WAN utilizes security layers and intrusion detection. You should also make sure your SD-WAN provider can safeguard your connected workforce against crippling attacks.

Not All SD-WAN Solutions Are Equated Equal

Many ransomware attacks take advantage of internet connections and open ports used by cloud applications and Software as a Service (SaaS) applications. You need to find out from your provider what multi-layer security will be provided. Will the multi-layer security include authentication, segmentation, and encryption? Depending on how your organization needs to segment the WAN, you may need additional layers of security. Don’t be afraid to ask your provider the questions you need answers to.

The security and compliance needs of your organization have changed in recent years, and you should expect this trend to continue. As the years go by, there will be more attention to security and how organizations store, process, and report on confidential data. You must choose technologies that can meet the unique needs of your organization. When selecting a provider, remember to think about what your organization will need in the future, and not just what your organization needs now.

Questions to Ask SD-WAN Vendors

For organizations looking to acquire SD-WAN functionality, many questions need to be answered during a discussion with an SD-WAN vendor. Here are a few questions that organizations should ask SD-WAN vendors before buying SD-WAN:

What monitoring tools do you use? Does your security solution offer swift responses to network problems?
What are the pricing options?
How many clients have you successfully deployed?
Is your solution architected for high availability?
What network continuity options are available?
Is the solution managed?
How well will the service integrate with my existing infrastructure?

It is important to analyze present and future needs within your organization. For organizations with physical assets, IoT is going to have a major impact on the network. How do you plan to make use of SD-WAN technology to help make your organization more successful? Thinking about deploying SD-WAN? Contact tech42 LLC for an assessment of your information technology needs before moving forward with the purchase and deployment of an SD-WAN solution.

Special thanks to Holden Watne with Los Angeles IT Services team GenIX for his expertise with SDWAN solutions.

tech42 President & Owner Featured on tecBRIDGE Radio

Sat, 18 Dec 2021 10:07:00 GMT

tech42 President & Owner Featured on tecBRIDGE Radio

Recently, Mike Pickreign was featured on the tecBRIDGE radio to discuss current trends and priorities in office technology and support. Mike talked about the company’s drive to provide innovative, best-in-class cybersecurity solutions that are the essence of our clients’ business operations.

As cyberattacks grow ever more destructive and widespread, business leaders must take a more involved approach to cybersecurity and recognize that prevention of data and security breaches is just as important as detection. In the interview with Don Webster, Mike examined the importance of tackling cybersecurity and the perspective business leaders can bring to the issue.

Every day provides an opportunity for business leaders to understand the alarming consequences of cyberattacks, the importance of taking a proactive approach, and the need for robust defenses. While most business leaders understand these needs, the incredible amount of responsibilities they have typically means cybersecurity is not always a priority.

Distributed denial-of-service (DDoS) attacks, ransomware attacks, and zero-day exploits are all contributing to cybercrime damages. Despite the conversations around cybercrime, including the news headlines and the breach notifications, some businesses remain complacent. The risk is real and business leaders should not allow themselves to be abated into a sense of certainty.

Cybersecurity Must Be a Topic of Conversation

Any industry that evolves with the times at a slow pace quickly jumped into action as the COVID-19 pandemic forced the entire business world to make adjustments to how it operates. That trend will need to continue as cybersecurity should be at the forefront of business leaders’ minds moving forward. With more determined digital initiatives, businesses want to change their cyber strategies and invest more in cybersecurity.

Members of an Advisory Board or the Board of Directors are always concerned about their business’s bottom line and returns on investment, but cybersecurity must be a part of the conversation during these strategic initiatives. In many cases, there is resistance to cybersecurity measures, and this often stems from the belief that focusing on cybersecurity measures will become a barrier to competing objectives.

Many businesses and organizations have always been under the impression that cybersecurity is just an added obstacle, one that disrupts the flow of business and limits employees’ freedoms. Cybersecurity strategies will only be obstacles when the cybersecurity strategy is not properly integrated from the start. IT security should be treated as part of core business activities and should be discussed at strategic and project levels. When cybersecurity becomes a late topic of conversation, it will indeed become an obstacle because it was not integrated sooner.

At tech42 LLC, we know that cybersecurity buyers are looking for new and improved solutions. If we look at what once worked in cybersecurity, it was the simple solutions that addressed the various areas of risk – such as firewalls and antivirus software. While that may have worked in the past, things have changed significantly. The market, threats, complexities, and regulations have all changed.

These are much more complex than they used to be. What worked for an organization in 2021 is not what worked for them in 1990 or 2000. So, we are on a mission to build solutions that will allow us to address every area of cybersecurity. If you look at any of the established standards in cybersecurity, such as incident response to risk assessment to cybersecurity policies to awareness, our team is prepared to tackle questions and concerns in every area.

We understand that even the smallest organization needs a cybersecurity team and a strategy, but many businesses either don’t know where to look for the resources, feel as if they can’t afford the resources, or they can’t retain them. A change in cyber strategy will help, especially as every industry encounters an enlarged attack surface as organizations ramp up IT deployments and the adoption of cloud solutions.

Why Should Cloud Security Be Important to Businesses?

With the adoption of cloud environments and agile processes, many critical assets now reside outside of an organization’s traditional security perimeter.

This traditional ‘castle-and-moat’ network security model– which assumes that any security threat will come from outside an organization, has created many problems. Many organizations are shifting their focus away from on-premise firewalls and looking at the protection of their data and applications, wherever they are being housed.

Governments around the world have called for strict measures that guarantee cloud security for customers and end-users. Cloud security, government regulations, and end-user privacy all play an important part in an organization’s IT strategy and investments.

Given that any lapses in security will lead to security and data breaches, and considering that, in this insurance context, the data that businesses have access to is personal and valuable, business leaders need reliable solutions that can mitigate risks and protect the business and the sensitive and valuable data stored within their systems and on external networks.

Cloud services have introduced a new wave of functions and processes in how data businesses and organizations use data. If a data breach occurs due to a failure to meet regulations and compliance requirements, that business may incur substantial fines and penalties. If a business fails to implement proper cybersecurity solutions to support their move to the cloud, there is an increasing risk that business’s cyber insurance carrier will release them for failure to comply with cybersecurity regulations.

Shifting to the cloud requires an incredible thought process, precision, and security when migrating operations from internal systems to cloud services. Moving to the cloud also means businesses and organizations will be increasing their attack surfaces. We know the type of unfortunate outcome that awaits businesses and organizations when their cloud databases are targeted by attackers – it leaves data dangerously exposed and unprotected.

Prioritizing a Proactive Approach

We know that many organizations are under the impression that a cybersecurity threat or attack would never happen to them because it has never happened before. Many businesses and organizations are under the impression that their employees are not clicking suspicious links or opening phishing emails, so they don’t need to invest in cybersecurity training or education. Businesses and organizations will also turn to vendors and suppliers for the simple reason that they have never suffered a data breach, so it’s safe to do business with them.

A proactive cybersecurity strategy starts from the top. Prioritize cybersecurity prevention by implementing innovative technologies designed to stay ahead of emerging threats and attacks. Proactive cybersecurity is what you do before an attack. When your business establishes a proactive cybersecurity culture, it means you will be committed to prevention. This means your business or organization is investing in a strong defensive position, educating your employees, and planning for risks your business or organization has not encountered yet.

One of the goals of the conversation with Don is to spur conversation and share lessons learned from experiences the tech42 team has gained across the industry. Cybersecurity and the cloud are big topics, and I think they are things we don’t talk about enough. For more information on cybersecurity, clouds, and cloud security, reach out to us today.

6 Cybersecurity Lessons Learned in 2021

Sat, 11 Dec 2021 15:15:00 GMT

6 Cybersecurity Lessons Learned in 2021

2021 is a year we won’t forget any time soon, for many reasons. One area significantly impacted this year has been cybersecurity.

While internet access has allowed many businesses to continue functioning during the COVID-19 pandemic, the unparalleled number of people accessing company data remotely set in motion many new challenges for cybersecurity professionals. With a history of working societal disorder to their advantage, cybercriminals continue to leverage the uncertainties created by the global pandemic in their attacks on businesses.

In early 2021, several high-profile businesses and government entities were victims of cyberattacks using tactics and vulnerabilities that were unnoticed by cybersecurity professionals. It is no easy task for anyone to make complete sense of how cybersecurity attacks have changed and what defensive strategies businesses should implement. If there is a silver lining, it is that the cybersecurity community has learned quite a bit, and we wanted to share some of the top security lessons learned in 2021.

2021 significantly accelerated existing trends. The activities performed by cybercriminals in 2021 were a continuation of previous years, but with enhanced techniques and advanced technology solutions. Cybercriminals are piggybacking off the attacks cybercriminals have been working to put an end to. In addition to enhanced techniques and advanced technology solutions, there has also been a continuing sophistication in their attacks.

Cybercriminals are focusing on specific industries and roles to acquire particular data and using clearer research to appeal to unsuspecting victims. Continuous research and observation to gather insight into their targets allow phishing emails to appear more legitimate, making them more likely to be opened and actions to be taken.

While the center of what the cybersecurity world continues to experience did not change drastically in 2021, some things surely did.

Lesson 1: Cyberattacks Are Not Going Away Any Time Soon

Many may have expected that there would be a decrease in cyberattacks at the beginning of each year, but that was definitely not the case in 2021. There was an increase in the volume of cyberattacks across every industry. With more users accessing critical systems and data from the comfort of their homes, attack surfaces increased significantly. IT security teams found themselves clambering to implement new security controls to mitigate threats due to the rising risk exposure.

Lesson 2: Phishing Attacks Are Becoming More Sophisticated

Many businesses and organizations have robust security policies and risk assessment strategies in place to manage cyber threats internally. However, if there is a lesson to be learned from 2021, it is that many businesses and organizations were not prepared to face the formidable cybersecurity challenges when employees were no longer connected to the workplace network.

Phishing remains one of the most popular threats businesses and organizations with remote employees face. Email messages that contain malicious links to websites are sent to steal sensitive credentials and information. Therefore, it is imperative that employees are on high alert and can recognize phishing activities in the form of malicious links and attachments. When employees encounter possible phishing emails, the employees should always be prompted to alert the cybersecurity team.

Lesson 3: Ransomware Attacks Are on the Rise

When we typically think of a ransomware attack, we often think about the form of malware that encrypts files. The malicious actor then demands a ransom from the unsuspecting victim to restore access to the data. However, over the years, ransomware attacks have evolved. Cybercriminals can now lock an entire device, and a message can be displayed across the screen requesting payment.

Cybercriminals continue to use extortion attacks on every industry. Key infrastructure servers are also being encrypted and targeted. Businesses and organizations must update cyber risk assessment strategies to counter these attacks.

Lesson 4: Cybersecurity Is Everyone’s Responsibility

Many businesses and organizations view cybersecurity as a measure to protect their operations from external threats and attacks. However, there is a misconception that cybersecurity is only the responsibility of the cybersecurity and IT experts. Robust cybersecurity measures would typically take the basic levels of an organization into account. However, businesses are still operating in unprecedented times, which calls for unprecedented measures.

2021 has taught us that cybersecurity is everyone’s responsibility. Therefore, it is important to train and empower employees on the best ways to defend themselves against cyber threats, thereby mitigating the risks. Malicious emails are being sent to your employees, and they are becoming easy targets. Therefore, business leaders must train employees about best practices, network security, data sharing, and more.

Lesson 5: There Is an Increase in a Zero Trust Cybersecurity Approach

The year 2021 has seen a great interest in zero-trust initiatives for cybersecurity. As businesses and organizations continue to adopt cloud storage and migrate some or all parts of their infrastructure to the cloud, critical assets will lie beyond the general security parameters. Due to a greater shift towards the cloud, business and organizational security parameters need to revolve around an individual’s identity and the device requesting access.

Zero-trust security models have gained increased attention in 2021. More businesses and organizations that hope to address new threats stimulated by an expanded remote workforce have turned to zero-trust.

Lesson 6: Businesses Need to Take a Universal Approach

Moving forward, it will be difficult for businesses and organizations to protect or defend their business operations and their critical data with no help. Cybercriminals are always searching for new victims and new ways to target those victims. Cybercriminals are also discovering new ways to cause the most damage and losses to unsuspecting businesses and organizations.

Therefore, more organizations learned that they need to take a more universal security approach involving cybersecurity experts, industry leaders, research groups, and even law enforcement officials to give themselves a better chance to win the continuous fight against cybercriminals.

2021 has been another wake-up call to businesses and organizations that they must adapt quickly to survive and prosper in today’s new business landscape. With our dependence on technology comes many vulnerabilities. The cybersecurity industry has learned many security lessons in 2021.

Organizations that act now will have less to worry about when new cyber threats arise. Organizations that have learned the security lessons will be better prepared to minimize the impact and likelihood of becoming a victim of a damaging cyberattack. tech42 LLC offers co- managed IT services for organizations throughout Scranton and Wilkes-Barre. Schedule your free initial consultation with us.

Six Benefits of Private Cloud Computing For CPA Firms

Mon, 06 Dec 2021 15:17:00 GMT

Six Benefits of Private Cloud Computing

Cloud computing is gaining traction in the accounting industry. Your CPA firm can reap the benefits of cloud computing by either installing a private cloud or a public cloud. However, the benefits of a private cloud outweigh the advantages of a public cloud over on-premise IT solutions. A private solution will not only save you costs and enhance your data security, but also offer you control over the networks and other IT infrastructure. However, you may need an IT support team to help you manage your private cloud solution.

What Is a Private Cloud?

A private cloud is a setup operated solely for the benefit of a single firm. The cloud can be managed by an IT support team or by a firm’s employees. If you choose a private cloud solution, you can host it internally or externally. The private cloud provides you cloud’s efficiencies without having to share tenancy, hence giving you more control of over the resources.

Public Cloud

A public cloud differs from the private cloud in the number of clients who can access a single network. In the public cloud arrangement, a third party provides infrastructure and network need for a cloud solution to multiple clients. Although the initial cost of a public cloud may be cheaper, your firm will have less control over the network and the cloud infrastructure.

Benefits of Private Cloud

The advantages of private cloud can be examined from two dimensions. A private plan may be compared to a public cloud or an on-premise IT solution. Here are five benefits of a private cloud.

Cloud Computing Helps You Attract Talent

Your CPA firm is either in Scranton or Wilkes-Barre. That means you are most likely to hire staff that lives and works within your locality. You may not have the best talent in your neighborhood, or rather, the best talent may have been taken by your competitors. However, the private cloud eliminates geographical boundaries by expanding the talent pool. With the high-speed connectivity of cloud computing, your workers can be located at any corner of the globe.

Reduces Storage Cost

Accounting firms process and store many high volumes of data on behalf of their clients, as well as act as a link between the government and the public. The data held by your CPA firms require you to invest a considerable amount of your revenue in data storage facilities. However, a private cloud provides you unlimited storage space in the cloud. The storage space helps you reduce the storage costs associated with on-premise storage facilities.

You may be tempted to think a public cloud would offer a cheaper storage option. However, some public clouds have fixed monthly or annual licenses. That means you have to pay the fixed cost regardless of whether you are on a high season or a low reason. However, a private plan allows you is billed on the number of users. You can reduce or increase the number of users, depending on your need. Since the private cloud gives you control of your storage needs, it will be cheaper than the public cloud in the long run.

Enhances Data Security

The accounting industry faces increased data security threats due to the sensitivity of data held by CPA firms. Data under the custody of your firm is at risk of being lost if your hardware is stolen or damaged. On-premise servers and storage facilities are also prone to cyberattacks that may compromise the integrity of the data. Cloud computing, however, offers your firm advanced security protocols that are either not available in on-premise arrangements or too expensive for small firms. In addition, your data is safe even when you lose your hardware since it is stored in the cloud.

Compared to a public cloud, data security is more advanced in the private cloud. While both the private and public cloud may require anti-malware and antivirus protection, a private cloud helps you take advantage of physical controls. The physical controls are especially more helpful when you get a single-tenant private cloud. A private cloud is also more secure than a public cloud since it uses a private and secure network link. The public cloud may be a little insecure due to the use of the public internet.

Cloud Computing Offers Flexibility of Your Workplace

High-speed connectivity, an added advantage of cloud computing over the on-premise setup. The high-speed connectivity means your workers can access their desktops from any location. The workers do not have to physically present themselves to the office. This kind of flexibility provides control over your office space. You can save rent expense by incorporating a hybrid workplace mode where part of your workforce works remotely while the others report to the physical premise.

Enhanced Communication Efficiency

Customer service is slowly moving away from phone and email solutions. Customers lean towards instant communication and solutions provided by digital platforms such as mobile applications. Cloud computing helps your firm to keep up with the trends in customer digital preferences by enhancing your firm’s ability to communicate and solve customer needs online. You do not need to travel to the office to solve a client’s emergency request since you can access your office from any location.

Regulatory Compliance

Although there may be no direct regulations discouraging the use of cloud computing in the accounting industry, the sensitivity of data held by CPA firms may make cloud computing less attractive. Accounting firms that work for health care insurance may be forced to abide by HIPAA to protect the integrity of patients’ data in their possession. Private cloud offers a solution to firms that need to highly protect the integrity of the data in their possession. Your firm enjoys the benefits of cloud computing within the regulatory framework of your clients.

We Can Help

If the private cloud sounds like the solution to your firm’s IT challenges, Tech42 LLC is here to walk you through the installation process. As an IT support provider, we will also help you manage the private cloud infrastructure and leave you with other aspects of running your CPA firm.

How Scranton & Wilkes-Barre Businesses Can Leverage Section 179

Thu, 02 Dec 2021 12:51:00 GMT

How Scranton & Wilkes-Barre Businesses Can Leverage Section 179

The expansion of small and medium-sized businesses often requires strategic investment for optimal growth and success. One of the best ways to invest in your venture is by purchasing or upgrading office equipment. Although this is essential to ensure quality and more efficient work, it is often a great expense. Luckily, there are ways to make extensive purchases that fit your budget and increase your net income .

One way to save on new software or equipment is to leverage the Section 179 deduction. This incentive allows organizations to get considerable savings during tax time by deducting qualifying business equipment or software. These savings will make acquiring equipment more affordable for you.

What is Section 179?

Section 179 is a tax reward that allows small and medium-sized businesses to write off the whole purchase price of qualifying equipment in the year you bought it.

If a business purchased a piece of software or equipment before Section 179, it would have to write it off over its standard recovery time. For instance, if a business financed $50,000 in equipment depreciable over five years, it could only write off $10,000 of the price in the year they acquired it. Then, $10,000 per year for the four years after that. This made it hard for some small businesses to purchase the equipment they required. However, under Section 179, that same company can write off the whole $50,000 the same year they bought the equipment.

What Equipment and Software Qualify for Section 179?

Most business equipment or software your organization buys or finances will qualify for this tax benefit. Every business requires equipment continuously, be it office furniture, multifunctional printers , computers, vehicles, machinery, or other tangible assets. It’s likely that your company will purchase most of the items during the year and will do so continuously. The Section 179 deduction favors purchasing or leasing software and equipment financially attractive during the calendar year.

Here is the equipment that qualifies for the Section 179 Deduction. However, keep in mind that for you to qualify for the deduction, it’s required that you buy and put them in service between January 1 and December 31 of the tax year you are claiming:

Equipment for business use
Computers
Company vehicles with a gross vehicle weight above 6,000 pounds
Tangible personal assets used in business
Office equipment
Computer Off-the-Shelf software
Office furniture
Assets attached to your building that are not a structural component of the property. These may include security systems, HVAC, alarms, and fire suppression.
Partial Business Use. These include equipment purchased for personal and business use. Your deduction will be based on the percentage of time you use the equipment for business objectives.
Specific improvements to existing non-residential property. These include huge manufacturing tools and equipment or digital printing presses.

This equipment and software qualify as whether new or used, but must be new to you, regardless of whether they were bought outright, financed, or leased.

How Small and Medium-Sized Enterprises Can Benefit From Section 179

The aim of tax breaks is to promote businesses and stimulate the economy. The Section 179 deduction is no different. Small and medium-sized ventures have several benefits from Section 179.

Essentially, the write-off dramatically reduces the entry barriers in acquiring equipment for small businesses. By leveraging Section 179, companies can deduct the entire purchase price of qualifying assets before settling their loans.

As a result, organizations can begin making profits immediately and keep their fixed capital healthy. Section 179 allows businesses to purchase all equipment and software they require by the end of a year and build up their infrastructure without breaking the bank.

Savings received from Section 179 deductions can be directed towards growing other sections of the business as well. Section 179 is mainly meant for small business owners to grow their company by purchasing new items.

How Small Enterprises Can Take Advantage of Section 179

Here is how Wilkes-Barre and Scranton Businesses can help you take advantage of this tax write-off.

Ensure That Your Asset is Eligible for Section 179

Make sure that your equipment is eligible for this tax write-off to take advantage of Section 179. To qualify for the deduction, the asset in question must be:

Tangible
Purchased
Used in the active conduct of business
Bought from an unrelated party

Put the Asset into Use

Your company must begin using the equipment or software first before claiming the Section 179 tax deduction. For instance, if you purchase a piece of equipment or software in December 2021 but don’t begin using it until 2022, wait until 2022 to claim the write-off.

Claim the Deduction

The last step is to claim the Section 179 deduction. You may claim this deduction in the first section of IRS Form 4562 . Ensure to include the asset description, its costs, and the amount you are claiming as a Section 179 deduction in Form 4562.

There are some limits to the Section 179 deductions. For instance, the maximum amount you can deduct is restricted, and the limit changes each year. For 2021, companies can deduct up to $1,050,000 of the value of the eligible assets purchased and put into use by December 31. In addition, the total amount of equipment acquired is capped to a maximum of $2,620,000.

Act Now

Section 179 may change every year without notice, so it is good to take advantage of this charitable code when it is available.

Section 179 offers small and medium-sized a significant opportunity to optimize purchasing power. Recent changes have also offered small business owners generous new and higher deduction limits. Much of the equipment your company will purchase, finance , or lease qualifies for the deduction, so ensure you do your homework to confirm that your business is taking advantage of the Section 179 Deduction this year.

If you need to take your business to the next level, tech42 LLC IT experts can help you grow your company’s tech infrastructure by leveraging Section 179. Contact us for more information about Section 179 and all the benefits it can bring to your business.

Special thanks to my friend James Forbis with 4BIS.COM for his help with this research. He is a great Cinncinati IT services professional

Disgruntled Employee Quits Scranton or Wilkes Barre Business

Wed, 01 Dec 2021 02:33:00 GMT

Disgruntled Employee Quits Scranton or Wilkes Barre Business

Data is the heartbeat of any business, and thanks to digital transformation, data can be shared across many platforms among many users within and across businesses. Businesses not only store large amounts of data but transmit large amounts of confidential data and information.

As more data exchange occurs, threats and risks also increase. When we hear of security breaches, data breaches, and other events that can impact your business’s security, we generally think of malicious acts carried out by individuals from outside the business. While it’s true that unknown hackers and cybercriminals pose a significant security threat to your business, the most frightening risks often come from inside your business.

The security of your business may very well be most at risk when an employee quits and leaves abruptly. The risk to confidentiality and data containment can be in the balance, especially if the employee is disgruntled or has malicious intentions as they leave. Internal security threats and risks are more common than you might think. Disgruntled employees can be a significant threat to the security of your business because they have access to a plethora of sensitive information and the potential to do some devastating damage.

Is Your Business’s Perimeter Security Is Losing Its Force?

Many businesses only measure their security controls on a perimeter level because of the belief that cyber threats and attacks only come from those on the outside. However, once a breach has occurred within the perimeter, your organization’s security will also be breached. It does not matter how hardened you believe your organization’s perimeter defense is, it can still fail.

Today, the threat does not only come from external bad actors but also from internal sources that pose a significant threat. A disgruntled employee with unlimited access to confidential and sensitive data can cause a security or data breach or purposefully expose the data. Thus, a business that only employs a perimeter-only approach can be vulnerable to risks and threats perpetrated by a disgruntled employee.

More advanced and sophisticated methods are being designed and used to hack into systems and applications. There are countless opportunities for internal and external bad actors to exploit weak security measures within an organization. Some factors why businesses become victims of such attacks:

The rapid increase in the production and usage of mobile devices has made it easier to share information
Increase in the usage of browser-based applications
Increase in network traffic due to higher bandwidth, new devices, and geographic footprints
Increase in online transactions

If you only look at your organization’s security defense from a perimeter level, the combination of motive and opportunity can foster an environment where threats from internal bad actors should be anticipated.

How Can You Identify the Insider Threats That Impact Your Business?

There are several warning flags to look out for when identifying internal threats within your organization. Malicious internal acts are typically carried out by disgruntled employees who feel their expectations were met. Some examples of unmet work-related expectations include not receiving a raise or promotion they believe they deserved or being assigned work tasks they feel don’t match their experiences or future work aspirations. Warning signs to pay attention to include arguments or disagreements with business leaders and colleagues, tardiness, absenteeism, and poor job performance.

Administrators and other privileged users generally have open access to confidential information, and this puts those users in a great position to breach your systems. If these users are not monitored, it leaves your organization extremely vulnerable to insider threats. As your organization grows, the expectation is that you will also expand the scope of access to your data. Unfortunately, this can lead to a rapid increase in unauthorized access and unmonitored devices. If your organization fails to limit access to sensitive and confidential information, your organization will become extremely vulnerable to insider threats.

Your Business Needs More Than a Single Layer of Defense

Today’s threat landscape is vast with a variety of both known and unknown threats. Protecting your organization’s valuable assets using only a single layer of defense is challenging. Your organization needs to take a more comprehensive approach to cybersecurity and cyber defense by utilizing layered security.

With a layered security approach, your organization can prevent security vulnerabilities from compromising your organization’s infrastructure.

If you only concentrate all of your organization’s security forces on external factors, with no further defenses protecting the inside of your organization, and a bad actor slips through the gaps, your entire organization can be exposed. On the other hand, if you take a layered security approach, you will have added protection. So, even if there is a breach, added fortifications will be there to stop the bad actor from getting any further.

Your organization needs to take a layered approach to security so you can protect your confidential and sensitive data. By taking this approach, you will ensure the confidentiality and availability of your organization’s data.

Target Your Business Defense Efforts

Knowing the valuable and sensitive data your organization has and adjusting the level of security that is used to protect that data is crucial. Not all threats come from outside the organization, internal threats should be responded to swiftly, and only a few individuals should have access to high-value and confidential data. This will help to reduce your overall risk. There are other ways to protect your organization from retaliation scenarios, such as the following:

Disabling accounts
Changing passwords
Collecting all equipment
Performing routine backups
Redeploying equipment

The protection of your organization’s sensitive data is critical. No organization wants to have a disgruntled employee reveal all its business secrets to a competitor. Disgruntled employees may also supply passwords and other information to cybercriminals and hackers who could create lasting and damaging consequences. Preventing current and future mischief or deliberate damage or theft is as crucial as protecting the keys or key codes to a safe at a bank.

Implement this prevention with the least amount of disruption to give you peace of mind after a disgruntled employee suddenly quits. Call tech42 LLC today at (570) 209-7200 for a detailed assessment of all your organization’s cybersecurity risks.

Breaking Down Silos With Cross-Cloud and Cross-Tenant Collaboration

Sun, 28 Nov 2021 10:26:00 GMT

Breaking Down Silos With Cross-Cloud and Cross-Tenant Collaboration

Global crises like the COVID-19 pandemic are so complex that they can only be addressed when teams across disciplinary and departmental boundaries work together. Break down organizational divisions at all costs. Global businesses that have been at the front line of the crisis have been able to communicate and collaborate outside their business, utilizing their ideas, team members, and resources for the greater good.

What is your organization doing to ensure everyone is communicating and communicating inside and outside the organization? Are your business functions collaborating to address any issues you are facing, notwithstanding COVID-19, such as digital transformation, new opportunities, and competitive threats? Is your organization leveraging essential technologies like cloud solutions, collaboration solutions, and data sharing to drive value?

While there continues to be a rising increase in the shift to cloud solutions from on-premises solutions, there are also a significant number of organizations adopting multi-cloud strategies. Multi-cloud strategies enable organizations to be locked down to one vendor. Multi-cloud strategies allow organizations to capitalize on the unique services that cloud providers offer, especially in terms of security, migration, data analytics, and application development services.

Many organizations still struggle with cross-function collaboration, especially cross-cloud and cross-tenant collaboration. Many organizations won’t realize the true value of a multi-cloud strategy until a cross-cloud capability is available to secure data sharing.

Collaboration in Multi-Cloud Computing Environments

The options for cloud services continue to expand. Organizations that were once limited to choosing between either s public cloud, a private cloud, or a hybrid cloud solution can now partner with multiple cloud vendors. There are various reasons why some organizations are implementing multi-cloud strategies:

Reduced vulnerability
Greater scalability
Different departments have different needs and requirements
Compliance and regulatory issues

The true value and benefits of a multi-cloud strategy will not be experienced until data can be shared and copied across clouds and tenants. Fortunately, a cross-cloud capability is available.

M365 Cross-Cloud and Cross-Tenant Collaboration

As more organizations implement Microsoft cloud solutions, they will also need to be able to collaborate across those boundaries. More cross-cloud scenarios are being made available for organizations operating in today’s modern workplace, with expectations for more in the future.

Cross-cloud collaboration is a method of collaboration where multiple individuals can access, review and edit a file in real-time. With the file stored in the cloud, it is always being updated, allowing everyone with access to see changes as they are made. With cross-cloud collaboration in platforms like Microsoft 365 , the days of combining multiple files and determining which files are outdated will become a thing of the past.

While cross-cloud collaboration can be beneficial to organizations with multiple locations or remote workers, cross-cloud collaboration is also a valuable way to work with others nearby. Whether employees are working on meeting notes, a presentation, or a proposal document, cross-cloud collaboration allows everyone to work together in real-time.

What Is Cross-Tenant Collaboration?

When your organization enters an agreement with Microsoft to use Microsoft 365, you have established what is known as a tenant. A tenant is essentially a silo-ed instance that exists within the Microsoft 365 platform. Tenants don’t necessarily restrict sharing and collaboration. Microsoft has built-in feature sets that allow for calendar sharing through Exchange Online.

To utilize cross-tenant contact sharing and address book sharing, email addresses may need to be changed since sharing custom email domains between tenants is not allowed. The best way to get around this stumbling block is to have all users in the same Microsoft 365 tenant.

On the other hand, we understand there will be cases where it will not be possible for organizations to do this. There are several reasons why all users may not be able to be placed in the same Microsoft 365, including administrative reasons, compliance laws and regulations, or new acquisitions. You do not have to worry about any of your features being devalued.

There are Microsoft add-ons and that will allow your organization to customize your Microsoft 365 deployment in a manner that is better suited for your organization. Utilizing the proper Microsoft tools and resources tools will allow you to benefit from all Microsoft 365 features without having to place any limitations on the processes and strategies that are needed to make your organization run as smoothly as possible.

Goals of Cross-Tenant Collaboration

Single location for files and conversations
Calendar sharing
Audio/video calls for communication and collaboration
Securing access to applications and resources

What Are the Benefits of Cross-Cloud Collaboration?

The advancements in the way we store and share data have led to a variety of benefits that allow organizations to connect and collaborate as a team. With files kept in a single, cloud-accessible location, employees can work on a file without having to send an updated version or trying to keep track of the latest version to all the necessary team members.

Teams can work on projects and presentations without having to be in the same room or even in the same state. Updates will appear in real-time and can be accessed by everyone who has been given authorized access. There should no longer be any confusion over which version is the latest. Multiple clouds will work well when there is a proper collaboration between the cloud users and cloud services.

tech42 LLC Makes Cloud Collaboration Easier

Cloud technology is extremely beneficial for organizations, especially when cross-cloud collaboration and cross-tenant collaboration are needed. The ability to communicate and collaborate via cloud computing can enhance the quality of work produced within your organization, and it can decrease the amount of time it takes to complete projects and presentations.

Cross-cloud capability delivers the comprehensive data management platform your organization needs to securely share data, execute multi-cloud strategies, and gain the clarity it needs. tech42 LLC can advise organizations on which cloud services are available, what the advantages and disadvantages of each cloud service are, and how to manage and integrate the cloud service.

To learn more about cross-cloud capability and how it can eliminate cloud silos in your public sector or private sector organization, reach out to our team today.

Microsoft Will Disable Basic Authentication in October 2022

Sun, 21 Nov 2021 23:01:00 GMT

Microsoft Will Disable Basic Authentication in October 2022

Microsoft recently announced that on October 1, 2022, Basic Auth in all tenants will be permanently disabled, with an exception being made for SMTP Auth. What has changed since Microsoft’s February 2021 announcement about putting this move on hold? In the last announcement, Microsoft stated : ”We have postponed disabling Basic Auth for protocols in active use by your tenant until further notice, but we will continue to disable Basic Auth for any protocols you are not currently using”.

Why has Microsoft decided not to postpone disabling Basic Auth for protocols? Basic authentication is simple and convenient, but it is not safe and secure anymore, and there are now enough alternatives to make it more secure.

What Is Basic Authentication?

Basic authentication (also known as proxy authentication) only requires users to provide a valid username and password, and the username and password are often stored locally on the device. While basic authentication has been the standard for quite some time, this authentication model is now outdated. Today, basic authentication can pose a serious security risk for anyone who still uses it. When operating on an unsecured network, malicious attackers can easily steal these credentials.

Many users who made the transition from on-premise to the cloud still use basic authentication. As of October 1, 2022, Microsoft will no longer include basic authentication as an option, and this means all users will be required to use a more secure authentication method. Users who have yet to make the transition to modern authentication should prepare to do so.

If you are still using basic authentication, then there is a good chance you have already been hacked. Basic authentication makes it easier for malicious actors to access accounts because they don’t have to jump through complex authentication hoops to do so. Basic Authentication cannot handle new methods like OAuth. What is OAuth? OAuth is a way of logging in that allows the use of Multi-Factor, which Basic-Authentication cannot do.

What Happens When Basic Authentication Is Disabled?

The EWS, EAS, IMAP, POP, and RPS protocols will no longer be addressable through basic authentication
Outlook 2007 and 2010 (first versions) will no longer connect to Exchange Online
Printers, copiers, applications, etc. that depend on basic authentication will no longer work unless they can handle OAuth

What Is Modern Authentication?

Modern authentication is a more secure method of identity management because of its ability to offer more secure user authentication and authorization. Modern Authentication is an umbrella term initially defined by Microsoft. Over time, many other companies have defined modern authentication to describe a set of the following:

Authentication methods (how someone logs into a system)
Authorization methods (processes that make sure users are not given full access to a system or application by default)
Conditional access policies (policies that are used to define which devices have access to various services and data sources)

Microsoft has made the decision to disable basic authorization to protect Microsoft Exchange online users. Requiring a more modern authentication method will significantly improve the security of data in your tenant. Enabling multi-factor authentication (MFA) is a challenge when using Basic authentication; therefore, it is often not used at all.

Modern Authentication Will Replace Basic Authentication in Scranton and Wilkes-Barre Workplaces

Modern authentication is what your Scranton or Wilkes-Barre organization should be using going forward. If your organization is running Exchange 2016 and above and you are running hybrid , you can enable modern authentication in Exchange and Microsoft 365. To turn off basic authentication, your organization needs to have the systems and applications needed to support the new authentication method.

Microsoft provides a list of clients that will be supported, and we encourage you to check the list often to ensure that your organization meets the requirements. The clients that are supported are:

Outlook 2016 for Mac or later
Mail app for iOS 11.3.1 or later
Outlook 2013 and later
Outlook on iOS and Android

When you navigate to the admin portal, you may see an announcement about basic authentication. You may even discover that Microsoft has already disabled it on your tenant, or they have completely turned off basic authentication. If you do not prepare yourself for the transition, you may find yourself struggling to adjust to the changes. Basic authentication will be turned off for the following protocols:

IMAP4
POP3
Exchange Web Services
MAPI
RPC
Remote PowerShell
ActiveSync
Office Address Book
SMTP Auth

Microsoft is still going to continue to disable SMTP Auth for tenants who are not using it, but the configuration of any tenant who does use it will not be changed. Your organization should still move away from using Basic and SMTP AUTH if you can because you will still be exposed. SMTP Auth can be disabled at the tenant level and re-enable per-user or per-account. However, once the end-of-life arrives in October 2022, it will be turned off permanently.

How Will The Disabling of Basic Authentication Impact Our Organization?

We understand that October 2022 seems like a long way away, but now is the perfect time to begin your preparations for how this major change will impact your organization. You do not want to wait until Microsoft disables Basic Auth to determine how your organization will move forward.

You will need to decide what is going to happen as it relates to your devices and programs that need access to Exchange Online. What are you going to do if your existing clients are unable to support modern authentication? Do not place the transition to modern authentication at the bottom of your list of things to do because you can quickly run out of time.

The main reason your organization should make the change to modern authentication now is that your data will be at risk with basic authentication. The longer your organization relies on basic authorization, the more you’re putting your organization at risk. If you want to make sure your organization is prepared for what’s to come, reach out to tech42 LLC today to find out how our experts can help your organization make a smooth transition to modern authentication protocols and keep your organization and its sensitive and confidential data.

Schedule a virtual online meeting with a member of our team or call us today at (570) 209-7200 for any Microsoft support and Microsoft networking needs you may have.

What’s New in Microsoft Office 365? (November 2021 Update)

Fri, 05 Nov 2021 11:12:00 GMT

What’s New in Microsoft Office 365? (November 2021 Update)

Today’s work environment no longer requires employees to be tied to their desks in a traditional office. As more offices utilize laptops and mobile devices for their employees’ primary workstations, the benefits of Microsoft’s Office 365 become evident. Office 365 allows employees to work with confidence on any device, from anywhere, and in their own way.

Your files and data are secure with Office 365. Automatic security updates happen frequently, as new features and bug fixes are released. Office 365 has strategic information security protocols and strategies that protect its end-users. While several cloud platforms address accessibility and on-demand requirements, Office 365 has taken the information security lead.

With Office 365 offering seamless automated updates, your Office 365 suite will always be protected. Administrators can leverage and configure these automatic updates to ensure the latest security updates, features, and bug fixes are applied to all employee devices on a designated schedule. Office 365 subscribers get software updates more frequently than those who have purchased Office without a subscription. This means Office 365 subscribers will always have access to the latest features, security updates, and bug fixes.

Microsoft has recently released several updates for Office 365 users. The updates include fixes for issues found in Word, Excel, PowerPoint, Outlook, Office Suite.

Below, we provide you with a glimpse of the new features and fixes .

Version 2110 (Build 14527.20234)

Release date: October 28, 2021

Notable Resolved Issues

Outlook: Fixed an issue that caused Outlook to stop responding when drawing an image.
PowerPoint: Fixed the same issue that was causing problems in Outlook (the app would stop responding when drawing an image.)
Skype for Business: Non-security updates: Fixed an issue where some laptops’ hybrid cameras failed to show in Skype for Business client.
Word: Fixed the same issue where Word stopped responding when drawing an image.

Version 2110 (Build 14527.20226)

Release date: October 25, 2021

Excel: Additional sensitive information types configured as part of OneDrive and SharePoint data loss prevention policies now can be detected by Excel to show a policy tip.
Outlook: Expanded Global Address List people suggestions for mail and calendar compose. Results will now be returned from the complete Global Address List when suggesting people for email and calendar.
PowerPoint: As with Excel, additional sensitive information types configured as part of OneDrive and SharePoint data loss prevention policies can now be detected by PowerPoint to show a policy tip. This update also brought accuracy improvements and globalization support.
Teams
- Live Transcript is now available for web users of meetings.
- A Music on Hold feature is available. This will ensure that anyone placed on hold will hear music while on hold or while a call is being transferred. This will let the person on hold know that the call has not been disconnected and is still active.
- Users in a Teams meeting on the web application can now share audio while sharing screens.
- Q&A feature for Teams Webinars and Meetings was added. Now, users will be able to create moderated and/or unmoderated Q&A experiences.

Version 2109 (Build 14430.20306)

Release date: October 14, 2021

Various bug fixes and performance issues were fixed.

Version 2109 (Build 14430.20298)

Release date: October 12, 2021

This update provided a variety of security updates for Word, Excel, and the entire Office suite.

Version 2109 (Build 14430.20270)

Release date: October 6, 2021

Outlook: This update fixed an issue that caused some users to experience a stop responding when attempting to retrieve AutoDiscover settings.

Version 2109 (Build 14430.20234)

Release date: September 28, 2021

Excel: A new way to reach the Accessibility tools was added. The Accessibility ribbon places all the tools you need to create accessible content in a convenient location.
Teams
- Availability of the Bookings application in Teams in Government Community Cloud environment
- Live Transcript in Teams Meetings is now available in Additional Spoken Languages: Meetings held in one of the supported languages will now be supported by Live Transcript.
- Users can enjoy a better Microsoft Teams meeting by leveraging the new platform offering. End-users will be more empowered with augmented experiences while in a meeting.

Version 2108 (Build 14326.20404)

Release date: September 14, 2021

Outlook: An issue that caused users to lose some HTML formatting when saving a draft of an email was fixed.

Version 2108 (Build 14326.20348)

Release date: September 7, 2021

Excel: Fixed an issue where some columns did not appear when linking to or importing from a Dynamics table.
Outlook
- An issue where special characters were included in error messages was fixed.
- An issue that caused deleted meeting invitations to re-surface was fixed.
- We fixed an issue that caused links in the location field to be unclickable.
Word
- Office apps now support OpenDocument format 1.3.
- An issue in Print where the print preview was not loading was fixed.

Partner With tech42 LLC and Go From Managing Your Operations to Innovating Them

As your business continues to embrace a modern, cloud-centric mindset, your teams have to adapt to methodologies. Your teams may need expert guidance from experts such as managed security service providers as they explore new ways to deploy, convert and use Microsoft technologies in the new environment.

As you continue to transform your operations, your business needs more than just support. You need to understand what steps you should take to effectively scale your business in an ever-evolving landscape, how to transform your existing environment, and how to streamline your existing models. Over time, new opportunities will arise that will allow your business to accelerate innovation. This is why many small to medium-sized businesses in Scranton and Wilkes-Barre PA need more than the standard managed services .

With tech42 LLC’s service models, our expert team will ensure your business always performs at the highest levels. With our industry-leading solutions, you will finally be able to focus on what your business does best while giving your teams the freedom and flexibility to make a difference within your business. Are you ready to get started? Call us today at (570) 209-7200 or email us at ITpartners@Tech42llc.com .

Scranton/Wilkes-Barre Based ICT Service Desk Is Your New IT Department

Thu, 28 Oct 2021 21:39:00 GMT

Scranton/Wilkes-Barre Based ICT Service Desk Is Your New IT Department

Are you tired of wasting time trying to solve your IT problems? Do you want your employees to work more productively and more cost-efficiently while also increasing business continuity? Is your IT manager spending more time IT problem-solving when he/she could be spending that time on mission-critical business tasks?

Small to medium-size businesses in Scranton and Wilkes-Barre PA cannot do without IT – and all businesses will encounter system failures from time to time. Therefore, your business needs resources and tools that will allow you to pinpoint and solve issues related to your IT infrastructure and minimize the rising costs resulting from downtime. The support of an ICT Service Desk will offer a multichannel single point of contact with experienced and well-trained IT specialists.

What is an ICT Service Desk?

The principal role of an ICT Service Desk is to serve as the main point of contact for incident monitoring, ticket management, service requests, and communication between other service management functions. An ICT Service Desk helps businesses manage incidents and requests ranging from issues such as a slow laptop or desktop to more complex issues such as system and server outages.

Created to deliver technical support, business support, and a better user experience, an ICT Service Desk guarantees full transparency regarding your business operations. ICT Service Desk specialists are available to provide full support for end-users 24/7/365. Armed with the best ICT Service Desk technology, an ICT Service Desk team can resolve more than just simple issues.

An ICT Service Desk can be both reactive and proactive. An ICT Service Desk team can identify the underlying cause and impact of IT issues to prevent them from happening again. Not only will service desk specialists ensure business continuity by addressing and solving critical technical incidents in a timely manner, but the specialists will also focus on your unique business needs by planning, deploying, managing, and refining your IT services.

Maintain Elite Service Standards With an Outsourced ICT Service Desk

To break down the user experience journey and outline every contact point from the moment a user encounters an issue, to the moment an ICT Service Desk specialist fixes the issue. What we often discover is that users are often left out of communication, which creates a feeling of frustration and negatively impacts the user experience. This leaves many business leaders with the realization that user experience should be put first in everything they do.

An outsourced ICT Service Desk team ensures that standards do not falter while going through periods of accelerated growth. At tech42 LLC, we develop values and strategies to reflect our user-centered approach that helps users implement new technologies and business processes.

Our ICT Service Desk specialists ensure your IT environment is operational and secure. With experience and skillsets that span across the entire ICT landscape, we provide you with integrated solutions through a managed IT service . tech42 LLC achieves a level of customer service that is unrivaled simply by ensuring users are put first in every aspect of our operations.

What are the benefits of our ICT Service Desk?

Faster incident response times
Sustained productivity
Reduction in downtime
Reduction of expenses
A continual improvement process

Our ICT Service Desk is staffed by qualified and certified professionals who deliver high-quality support at all times. You can count on us as your Single Point of Contact (SPOC) for every request.

What Can You Expect From An ICT Service Desk?

It’s Tuesday morning and you are preparing for an upcoming meeting that is scheduled after lunch. You have the perfect presentation and it’s saved on a flash drive. You encounter a problem along the way: You have not been able to find the local storage on the device. After a few minutes of frustration, you discover there is a server outage.

An ICT Service Desk can help you lodge an issue and seek assistance in real-time. You will also be alerted to whether others are being faced with this issue or if you are the only one experiencing the issue. An ICT Service Desk combined with its team of experts adds significant value to users. An ICT Service Desk delivers a 24/7 service that suits your unique and evolving needs.

We provide managed services for various environments:

Physical and virtual networks and infrastructure services
Cloud environments
Data centers and on-premise IT infrastructures

Solutions Included In tech42’s ICT Service Desk Solution

Help Desk and Support

Troubleshooting and resolution
Incident response and escalation
Service desk support

Monitoring and Management

24/7/365 monitoring and alerting
Scheduled management, maintenance, updating, and patching
Detailed service reporting

tech42’s ICT Service Desk Helps Shape Your Vision

Our ICT Service Desk experts are available to help you when you need it. We do more than manage and monitor your environment, we also provide technical advice and support. With our ICT Service Desk, you will have the peace of mind you need, reduce risks to your confidential data and assets, empower your teams to fully leverage your business’s IT investments.

tech42 LLC’s ICT Service Desk and managed services can play a major part in shaping your business’s vision. Our ICT support offerings ensure the growing needs of your business are always met with the best service. Our specialists work 24/7/365. Our ICT Service Desk specialists will monitor your entire IT environment, control your processes, manage individual requests, and ensure all activities are reported in real-time.

With our specialists and experts holding years of experience, your business will have access to high-level engineers. Our ICT Service Desk specialists will take the time to understand your environment and your needs to ensure we enhance the efficiency of the resolution of all your issues. To meet your needs and preferences, we will measure the performance of your IT environment and look for areas that need to be improved.

We are not like other IT companies. Businesses in Scranton and Wilkes-Barre PA work with us because we are quick to respond, are aware of the latest technology, and are proactive in helping businesses meet their IT needs. We understand the role technology plays in business, and we will ensure that your business has the support it needs to make your business a success.

The Best Way To Use Personal Chat With Microsoft Teams On Windows 11

Mon, 18 Oct 2021 17:36:00 GMT

Personal Chat With Microsoft Teams On Windows 11

Microsoft users across the globe can now access the new Windows 11 operating system on their personal computers. The company confirmed that users on Windows 11 will be able to use a personal chat option to chat with their close friends and family members. The new Chat app that is deployed to Windows 11 22000.71 insider build version doesn’t require operating system updates.

Microsoft released the sleek new Windows Chat app when it was launching the Windows 11 operating system at a recent event. The Windows 11 chat application is a re-designed version of the Teams client for the new Windows OS.

New Functionalities with Windows Chat App

The Microsoft Teams Chat is placed on the Taskbar and is available at the Windows 11 startups. According to the company, the Windows 11 “Teams Experience” and the Chat option are specially designed for holders of personal Microsoft accounts. This means that the experience will only be accessible by individuals who use personal Microsoft accounts.

Microsoft Teams on Windows 11 has two different applications that are designed for different purposes: work and personal use. If a Microsoft user tries to log into Chat with an account designed for work/school, they will be prompted to download the Teams for work/school account. Note, the Teams app for work/school uses an icon with a blue tile with a white letter “T” inside.

In addition, Microsoft clarified that all users who have been using Teams on their devices before upgrading to the Windows 11 operating system will continue using Teams for both school and work-related commitments.

Today, Microsoft Teams has over 250 million monthly users and another 80 million mobile phone users. Microsoft account holders who relied on one Teams application for both personal and work use will now start enjoying the two different apps that are dedicated to each experience. So, if you try to log into an incorrect version, for instance, you’ll receive a notification from Microsoft Teams regarding the incorrect login attempt. Some of the new features that come with the personal chats on Teams include Polls, Together Mode, and more.

Microsoft announced that eligible Windows 10 computers can now upgrade to Windows 11 for free. The operating system is also available on new computers that will come pre-installed with Windows 11. This new operating system is the first of its kind released by Microsoft, considering that it is designed for hybrid work environments.

Accessing the Windows 11 Chat App

If you click on the new Chat app icon available on the Windows 11 taskbar, you’ll start using the new Windows 11 chat end-user. The new Chat app from Microsoft Teams requires users to have an email ID and a phone number to gain access. Once you have clicked on the Chat icon that is pinned on the Taskbar, you click on the Set Up button to complete your configuration.

Configuring the Windows 11 Chat App

It’ll take you a few seconds to proceed to the next chat app setup page. Enable or configure the Chat by clicking on the provided “Get Started” button. On the welcome banner on Microsoft Teams that is described as “Chat and Collaborate in one app,” you’ll see instructions on how to continue. Users can also log in to the Chat app by using their existing Microsoft Teams accounts. The details of an existing account on Microsoft Teams are pulled out from the new edge OS. If you have more than one account on Microsoft, you’ll be able to see all their details on your screen.

How to Get Started on the Windows 11 Chat App

Use your email ID or phone number to log in to the Windows chat app. You’ll need a phone number to log into the Windows 11 chat app because you’ll receive an SMS on your phone or use the Microsoft authenticator app to complete the log-in process. You should use your own phone number because the number will be stored as one of the usernames on your Microsoft account.

Using Personal Chat With Microsoft Teams

You can use your phone number or email ID to connect with the IT community and start chatting with friends and family, as well. Using the Microsoft Teams Chat app to connect with your IT community has been incredibly simplified with this new Microsoft release.

The lightweight Windows 11 Chat application allows you to create groups for either the IT community or family and be able to flawlessly work together with them through Microsoft Teams. Remember, the members of the IT community or family groups you create need to have Windows 11 insider build to access the Chat app.

You can start personal chats or voice calls from the Chat app in different ways. To launch the app, you need to click on the Chat icon. You’ll see the recent groups you created and the individual chats you’ve participated in on the Windows 11 pop-out window. You can only access these features if you’re running on a Windows 11 PC. The pop-out experience will allow you to start a new chat or video call.

The other option of starting a personal chat or video call on the Chat app is through the Teams client on the application’s pop-out. The chatting experience on the Windows 11 Chat application powered by Microsoft Teams is almost similar to that of Skype. You can invite people to a chat using an email ID or a phone number.

The application also allows you to use several ways to access the people you want to chat with, such as syncing phone contacts with the app, adding their emails or phone numbers, sharing invite links, and syncing mobile device contacts.

Note: if you don’t sync the contacts of the people you want to chat with through personal Chat, Microsoft will send you a notification trying to warn you that the new messages you’re receiving could be spam or phishing attempts. You can Block, Accept, or Preview Messages that come with such warnings from Microsoft. Otherwise, it’s a good idea to sync the close friends and family members you chat with.

Wrapping Up

At tech42 LLC, we have a team of experienced IT specialists dedicated to helping small to medium-sized businesses in the Scranton and Wilkes-Barre PA areas overcome their various IT challenges and streamline their operations accordingly. If you want to learn more about integrating the new Microsoft upgrades into your business operations and get exclusive Microsoft support services, contact us today.

October Is Cybersecurity Awareness Month

Wed, 13 Oct 2021 15:16:00 GMT

October Is Cybersecurity Awareness Month: Here Are Some Things To Remember

October is a Cybersecurity Awareness Month observed nationally. Cybersecurity and Infrastructure Security Agency (CISA) and the National Cybersecurity Alliance (NCSA) are reminding users to continue being “ Cyber Smart .” This is the month to run special campaigns to raise awareness of how your employees can detect and guard themselves against cybercrime.

With the COVID-19 triggered hybrid work and learning environments , cybercriminals have more opportunities to explore online, making many people more susceptible to identity theft and cyberattacks. It is important for your employees to know how to detect scam attempts, keep data and information safe, and react swiftly and efficiently when targeted.

Putting Cybersecurity First

Through the STOP.THINK.CONNECT.™ public awareness campaign, CISA shares Cybersecurity Awareness Month Resources to help minimize cybersecurity risks and protect users online. CISA reminds internet users that cybersecurity is their responsibility, and both individuals and companies should proactively implement solid security practices to remain safer and secure online.

Cyber Security Best Practices

One best practice to enhance cyber security is to treat your business information as personal information. Typically, business information includes a mix of personal and proprietary data. You should also keep your software updated to the most current version available.

As more people embrace social media, these platforms have also become part of the fraud toolset. Cybercriminals can scan your organization’s social media sites and gather information about your customers, vendors, partners, and even human resources and financial departments. Ensure that your employees don’t overshare company information on social media or execute official business on social media, such as exchanging payments or sharing PII.

Here are some other cyber security best practices to consider during the October cybersecurity awareness month:

1: Learn to Detect Phishing & Email Scams

A common email scam that many users come across is phishing. Scammers typically send emails aimed at tricking users into thinking they are legitimate. They may appear to be from a colleague, friend, or boss. Their goal is to lead you to open an attachment or tap on a link to a fake website and key in sensitive information such as your login and password. The best way to curb phishing scams is to avoid clicking links or downloading attachments unless you’re pretty sure of the source. Also, check email URLs before opening them since some URLs mimic real websites that you know are genuine.

2: Connect Only with People You Trust

When engaging on social media platforms, ensure you only connect with people you know and trust. While some social networks limit personal information shared through them, be sure to keep your connections secure by avoiding interactions with unknown people.

3: Create Strong Passwords

Use a long passphrase and don’t make passwords too easy to guess. Avoid using personal details in your passwords, such as your name, year of birth, or your pet’s name. Additionally, avoid using common words that hackers could easily guess. Substitute letters with numbers, symbols, or punctuation marks to make your password stronger . For example, you can replace the letter “A” with @ and the letter “I” with an exclamation mark (!), etc.

More importantly, keep your passwords to yourself and watch for attackers attempting to trick you into disclosing your passwords through phishing emails or calls. Also, be sure to create a unique password for every unique account. Having different passwords for different accounts helps prevent hackers from gaining access to sensitive accounts and protects you in case of a breach. You can also use a password manager to remember complex passwords easily.

4: Double Your Login Protection

In addition to passwords, enable multi-factor authentication (MFA) to make sure that you’re the only person who can access your account. Use it for email, social media, banking, and any other service or application that requires logging in. Typically, multi-factor authentication requires both a password and a text message, call, or email containing a one-time pin. By applying these stringent principles of user verification to your personal accounts, such as social media accounts, email, and other sensitive accounts, you can better protect your information and identity online!

5: Avoid Auto Connecting

Some devices are designed to automatically seek and connect to available Bluetooth devices or wireless networks. This automatic connection can open the door for bad actors to access your device and extract sensitive information remotely. Be sure to disable these features. Before connecting to any public wireless hotspot in a restaurant, coffee shop, or at a train station or airport, be sure to confirm the network’s name and exact login procedures with the staff to ensure the network is legitimate.

6: Limit Social Sharing

Limit the information you share on social media, such as personal addresses or where you often hang out. These seemingly random details can provide vital information that cybercriminals can exploit to target you. Additionally, guard your mobile gadgets to prevent theft, unauthorized access, and loss of sensitive information. Avoid leaving your devices unattended in public places and when traveling in taxis, trains, or airplanes.

7: Protect Your Digital Home

Today, many home devices such as coffee makers, thermostats, door locks, and smoke alarms are connected to the Internet. Typically, your home’s wireless router is the key entrance for cybercriminals to gain access to all your connected devices. Protect your Wi-Fi and digital appliances by changing default passwords and usernames.

8: Implement VPNs for Network Connections

Networks that are secured only with generic security measures are often more vulnerable to cyber-attack. Consider implementing virtual private network (VPN) connections between your office locations. If remote employees connect through unsecured public Wi-Fi networks, make VPN use easy and mandatory to enhance cyber security.

Do Your Part: Be Cyber Smart!

During this cybersecurity awareness month, take time to take stock of your security architecture and strengthen any weak links. At tech42, we provide a variety of executive-level IT services to organizations in the Eastern Pennsylvania area. As your “one-stop-shop” for technology, we provide premium services that deliver the most value for your time and dollar. Contact us today to learn more about effective ways to enhance cybersecurity in today’s sophisticated hybrid work environment!

Outsourcing IT Services In Scranton & Wilkes-Barre

Fri, 01 Oct 2021 15:00:00 GMT

Why Outsourcing IT Services In Scranton & Wilkes-Barre is Beneficial

IT infrastructure plays a critical role in modern business environments. However, not every organization has access to the same IT experts, assets, and resources to propel their growth. Small- and medium-sized businesses often lack adequate capital to invest in a dedicated, on-site IT team and infrastructure. That’s why outsourcing IT services is a conventional method for “filling the gaps” in IT.

The widespread practice of outsourcing IT allows enterprises of all sizes to incorporate services and experts into their infrastructure. Managed IT services entail essentials such as virtualization, cloud networks, BDR, and more. It also allows organizations to utilize the skills of highly trained IT experts.

There are multiple benefits to outsourcing IT services, including:

1: Gain Essential Functions

More often, third-party IT service providers have options for essential services like data storage and security monitoring. So, if you want to deploy virtualized software but lack the needed capital, you can outsource that service and save significant money. Whatever vital IT service you need, a third-party IT company can help you integrate it into your infrastructure more affordably.

2: Scaling Staff and Services

Hiring new employees often creates a lot of challenges in terms of time and cost. Outsourcing IT services ensures experienced IT specialists are integrated with your projects and crucial tasks immediately. Besides, staffing is scalable, so you can bring on as many or few staff members as needed. When you’ve completed projects, you can again reduce staff numbers. That flexibility gives you full control over project management without dedicating time to hiring and training new employees.

3: Enhanced Security

Outsourcing IT services also allows your business to access additional security services such as data protection, monitoring, and backup. The managed service provider (MSP) will monitor and flag any unusual network activity, update essential software such as anti-virus, and maintain best practices for cybersecurity. It’s a great way to strengthen your cybersecurity infrastructure and fill dangerous coverage gaps that could lead to potential intrusions, downtime, and a host of other security problems.

4: Helps You Stay Focused on Your Core Business

As a business manager, you have limited time and attention. Having to worry about IT services can easily derail your focus on the core aspects of your business. Sometimes, IT outsourcing is done to simply patch up weaker areas of the company or assist with larger IT projects. This enables your on-site staff to focus on their key specialties and prioritize your business goals.

For instance, you can outsource IT to handle essential customer inquiries so that your own team can prioritize bigger tasks such as network improvement, cybersecurity monitoring, or installation of new infrastructure. Besides, outsourcing is one great way to free up time and not get distracted by complex technology decisions.

5: Reduced Risks

Your business inevitably faces certain risks. Government regulations, markets, competition, technologies, and financial conditions all change quickly. Outsourced IT providers assume and manage many of these risks for you by employing specific industry knowledge, particularly security and compliance issues.

6: Levels the Playing Field

Many small businesses may not afford to match the in-house IT support services maintained by larger companies. Outsourcing IT services can help your small company leverage sophisticated technology without breaking the bank. Through flexible cost structures and economies of scale, MSPs can give your business a competitive advantage.

7: Compliance and Security

A managed IT service provider will ensure that your firewalls are up to date, a DMZ is installed, your Workstations and Servers are audited, and your company has implemented PCI security standards and works to maintain those standards. If your business accepts different forms of payments such as Gift Certificates, Credit and Debit Cards, Wire transfers, and E-Checks, you’ll need to maintain compliance and security. An outsourced IT provider is familiar with PCI Compliance standards and will ensure your company is minimizing the risks associated with the maintenance of sensitive client data such as credit card numbers and sensitive competitive information.

8: Cost Reduction

Cost-saving is perhaps the biggest benefit of outsourcing IT services. Since you won’t have to train or maintain long-term in-house staff, you won’t require a lot of capital to manage IT. Additionally, an outsourced IT service provider can provide IT infrastructure through virtualized services, saving you the cost of establishing the said infrastructure itself. You also get numerous indirect benefits, such as better security and improved efficiency. As a result, you can secure your company’s bottom line and remain competitive with IT even without having technology resources available locally.

Here are some other reasons outsourcing IT reduces your company’s costs:

Pay only for what you need – Most outsourced IT packages are flexible, meaning your costs can grow or shrink based on your business’s immediate needs. Having in-house hire has significantly less flexible costs and extra employee benefits.
Reduce in-house hires – Outsourcing IT helps you reduce (or eliminate) in-house IT hires. It means you’re reducing not only the salaries but also the costs associated with bonuses and benefits.
Reduced equipment costs – Managed IT service providers also help you reduce the amount of in-house technology and hardware required to support your IT needs.

Wrapping Up

IT outsourcing can help your business handle information technology functions such as software development , software and hardware support, and infrastructure solutions more efficiently. Popular reasons to outsource IT include access to better skills, ease of upscaling, and price to quality ratio.

Since technology is increasingly becoming essential for law firms are run, Ech42 LLC strives to deliver solutions that facilitate continuous communication and information exchange within your firm and with clients. We also offer efficient cybersecurity solutions to protect your firm from various threats.

More importantly, we want your team to focus on your core business functions without having to worry about breaches and other technology issues. Ech42 LLC is a reliable managed IT Service company serving businesses throughout Scranton and Wilkes-Barre, PA. We primarily offer managed IT services to law firms and practices to ensure smooth operation and protection from cyber-attacks. Get in touch with us today to schedule your appointment.

Top Security Risks and Disgruntled Employees Every Business Owner Ought To Know

Tue, 14 Sep 2021 14:42:00 GMT

Top Security Risks and Disgruntled Employees Every Business Owner Ought To Know

Every serious employer takes great care when hiring new employees. They look for talent, ambitions, and qualities that will drive the business to success. One major thing that you may overlook when strategizing is how your employees will react to any unfortunate occurrences in the workplace.

The biggest security threat that is consistent is employees. They have full access to your business systems, and anyone with ill intentions can cause a data breach and bring the company to its knees. There are real-life examples of such occurrences where employees caused data breaches while working or after leaving their respective companies.

AppleInsider reports how a disgruntled employee revealed confidential information on new features and hardware of the iOS 11 GM. Also, Georgia-Pacific Mill Hack landed Brian P. Johnson 34 months in federal prison and a fine of $1,134,828 after hacking his former employer. Other top businesses that have made headlines from insider threats in recent years include Tesla, Waymo, Shopify, Coca-Cola, Morrisons, and Punjab National Bank.

These examples show the scope of security risks brought about by disgruntled employees. Let’s get into the details and see how businesses can avoid such risks from materializing.

Disgruntled Employees Can Impact the Workplace

There is no way to avoid employment issues altogether. Even a perfect workplace will have problems and lead to disagreement at some point in time. Dealing with disgruntled employees is one of the most challenging tasks for managers and employers. They need to have a plan to ensure they mitigate the risks posed to the company.

Disgruntled employees pose security threats to:

Creating a hostile working environment for other employees
Instigate legal issues through complaints that can cripple business processes
Are a security threat to business network systems

How Do They Become Security Threats?

Reports show that disgruntled employees pose considerable risk to the company. There is an increasing risk in security from insider threats, and employees cause about 30% of data breaches. These can occur and may be due to negligence or on purpose.

It usually happens because every employee can access your company’s systems even after they leave. Without taking precautionary measures to handle their accounts, they can still get information and hold company operations. Another recent study shows:

About 90% of employees could access their former companies’ applications, such as Facebook, even after leaving employment.
68% of employees could still log in to their company email accounts and store company data without restrictions.

This is very dangerous when dealing with highly sensitive information. Any employee with a vendetta can use this opportunity against their former employers. Take an example of this case where one former employee downloaded data and all the intellectual property of their former employee, causing $425,000 in damages .

Types of Insider Threats to Look Out For

Most insider threats are not malicious except for disgruntled employees who are up for revenge. Here are the typical types of insider threats caused by your employees that you need to avoid.

Second Streamers

These are your current employees who misuse confidential information to generate more income through external collusion, fraud, or selling trade secrets to competitors. Most cybercriminals target such employees to get their credentials and hack into the company system.

Disgruntled Employees

These are current employees or former employees who are not happy with some company activities or processes. It may be a rise in pay or misunderstandings between them and employers. They can steal intellectual property or intentionally sabotage the company, leading to costly threats to the organization.

Inadvertent Insiders

They are good employees who have no ill intentions. Their weakness lies in their inability to carry out processes as required. They exhibit a secure and complaint nature but make occasional errors and don’t realize their mistakes until a data breach occurs.

Persistent Non-Responders

You may have employees who are continuously unresponsive to change. Cybersecurity threats and strategies keep changing. If your employees avoid updating their solutions, they are a security threat since they create gaps for easy infiltrations of scams.

What Can Your Organization Do?

There are many examples of employee errors, negligence, or ill intent that you need to avoid. Insider attacks can occur at any endpoint; applications, cloud infrastructure, mobile devices, databases, and networks. Here is what you can keep safe from these threats.

Provide contact training : Even with training in place, the depth and breadth of the content covered may not be enough to drive behavioral change. It would be best to amp up your training and offer it constantly so that your employees can avoid any acts that can lead to security threats. You can set up mandatory training for everyone to participate and learn how to keep the company safe.
Priorities cybersecurity : Working on the clouds requires robust security to keep you safe from hackers. Therefore, it is essential to focus on your security network, applications, systems, and business devices. Ensure the physical premise has enough security by developing incident response processes and security protocols that every employee should follow.
Update your software : There are various industry trends and compliance that you need to see. Regular updates ensure you have the best security measures to curb any security risks. Keep all your applications updated to stay abreast of the cybersecurity processes.
Partner with an IT security expert : Working with in-house IT experts during data breaches is cumbersome. By working with experts, you get the best resources to protect your systems from data breaches. The experts will also constantly audit your network security to ensure safety is at the maximum.

Managed Detection and Response

Your company requires 24/7 security monitoring to predict, prevent, and respond to insider threats in real-time. There are also malicious activities that require costly equipment and software to use.

You can get a cost-effective solution at tech42 LLC to enjoy working with experienced security professionals who use the latest endpoints to identify, contain, and shut down attacks. Our cyber offensive team hunts and responds to threats across the cloud, on-premise, hybrid, or virtual environments to offer a robust security system. Contact us today, to learn more about how we can protect our business.

Microsoft 365 Business Voice For Scranton & Wilkes-Barre Businesses

Wed, 01 Sep 2021 14:35:00 GMT

Microsoft 365 Business Voice

With the fast-paced innovations in technology over the last few years which continue to expedite rapidly, it has become so crucial for many small and medium-sized businesses in Scranton and Wilkes-Barre PA to move with the times. This has become even more evident with advancements Microsoft is making with their latest innovations, including Microsoft 365 Business Voice. Microsoft 365 Business Voice has been designed to ensure all of your telephone phone systems are in one place via Microsoft Teams.

What is Microsoft 365 Business Voice?

Communication is at the heart of any team. However, as advanced as technology is today, many businesses are still using outdated communication tools that can hamper collaboration and lead to wasted time. Microsoft 365 Business Voice is a cloud-based phone system designed for productivity. Microsoft 365 Business Voice provides a comprehensive communication solution that brings together calling, messaging, and meeting into one platform, Microsoft Teams.

Microsoft 365 Business Voice works wherever you go, on any device and on any phone. It uses Microsoft’s cloud functions and capabilities to deliver high-quality audio powered by intelligent capabilities. Microsoft Teams has become widely adopted by small to medium-sized businesses, and Microsoft 365 Business Voice allows businesses to grasp the opportunities that a hybrid workplace can offer. Microsoft 365 Business Voice has been designed for small to medium-sized businesses looking to make the transition towards a more modern workplace. Some of the key capabilities of Microsoft 365 Business Voice include the following:

Porting numbers
Free phone numbers
Audio conferencing
Auto Attendant and Call Queue
Call forwarding

Since the phone system is already a part of Microsoft Teams, this allows any desktop, laptop, or mobile device to be turned into a phone and to be used as part of Business Voice.

The Benefits of Microsoft 365 Business Voice For Scranton & Wilkes-Barre Businesses

With Microsoft 365 Business Voice, you will have the peace of mind you need with in-built security, privacy, and compliance delivered from the cloud. Business Voice can be used to create groups and portals for both internal and external communication, allowing you to share information with the mindset that your workspaces and the information you share will be seen by group members only.

Microsoft 365 Business Voice includes:

Cloud-based phone system with advanced features
Domestic calling plan including a monthly pool of minutes ( 3,000 minutes per user, per month within the US and Canada)
Dial-in audio conferencing for up to 250 people per meeting.
Call from anywhere, on any device through the Microsoft Teams app

Microsoft 365 Business Voice requires a subscription to Microsoft 365 that includes Microsoft Teams. Business Voice serves as an add-on subscription for up to 300 users, and it cannot be used on its own.

The benefits of hosting your telephone system and other IT applications in the cloud have been highly publicized, and this is for good reason. The benefits of Microsoft 365 Business Voice include the flexibility, scalability, and cost savings associated with moving to the cloud. If your business is currently using a hardware-based phone system, it may be time to make the transition to a hosted solution to realize the true benefits that Microsoft 365 Business Voice offers.

Why Should You Make The Switch to Microsoft 365 Business Voice?

With Microsoft 365 Business Voice, businesses with up to 300 users can use the calling, conferencing, and messaging functions that are already integrated directly with the Microsoft application. When using Microsoft Teams, users can work across any device, including smartphones, desktops, tablets, and desk phones, which will provide the ultimate form of flexibility and convenience.

By making the switch to Business Voice, you will be able to do the following:

Arrange calls and meetings to any phone number from any of your devices
Communicate and collaborate using Microsoft applications within calls
Make international calling seamless and avoid extra fees and charges
Reroute and queue calls
Host or participate in video meetings regardless of where the participants are located

How Can Microsoft 365 Business Voice Help My Wilkes-Barre Or Scranton Business?

With one click, you can turn one phone call into a well-established meeting which will include high-quality audio, video, screen sharing, and the ability to add more participants. You can increase flexibility by providing participants with a dial-in number. You will no longer have to worry about juggling your mobile phone number and your office desk phone number.

Employees can also add a direct phone number as an alternative line to their mobile phone for business purposes, which will eliminate the need to share personal numbers. Microsoft 365 Business Voice also makes collaboration easier because of its seamless integration with other Microsoft applications such as Word, Excel, SharePoint, and PowerPoint. Your meetings can be set up and attended through the Outlook calendar. Microsoft Teams can also collaborate through conversations, allowing your employees to share documents and files.

With Microsoft 365 Business Voice, there will be no need for additional hardware and wires, which means you will not have to worry about physically maintaining any part of the infrastructure. Everything is based in the cloud, giving you more time to focus on your core functions. Calls can be made and answered from any connected device, regardless of the location.

Microsoft 365 Business Voice goes wherever you go. With Microsoft 365 Business Voice, you will have a more affordable telephony system compared to what you may receive from telecom providers. Having all of your communication and collaboration needs in one convenient location will mean you will not only save time but will save money as well.

Microsoft 365 Business Voice, alongside Microsoft Teams, will deliver a comprehensive communication solution that will bring together meetings, video calls, chat conference calls, and meetings into a single platform. Your business can save time and money while simplifying the way you work with one application that will go wherever you go. With Microsoft 365 Business Voice, you can work confidently and freely with the knowledge that you are backed by a reliable and secure cloud-based solution.

For additional information on Microsoft 365 Business Voice and how it can benefit your business, engage with tech42 LLC today.

Impact of Technological Innovation on Outsourcing Decisions

Tue, 10 Aug 2021 16:35:00 GMT

What Is The Impact of Technological Innovation on Outsourcing Decisions?

The very foundation of the technological revolution lies in the decision to produce or buy a product or service. This decision continues to be an important one for businesses in all industries. Today, it is mostly observed that IT outsourcing has been on the rise for over 20 years. It is also noted that with the emergence of technology, the number of businesses and organizations that choose to outsource has also increased. Across the globe, there are countless qualitative IT services that can be outsourced. With the swift technological evolution, it continues to be necessary to find an IT outsourcing company that is able to fulfill the requirements of your business or organization.

For years, it was believed that the main reason businesses and organizations chose to outsource IT services was due in large part to cost-efficiency. Businesses and organizations would make the decision to entrust their processes with an IT service company to reduce IT costs and the expenses of operating various types of equipment.

With the recent changes and advancements, more business leaders make a final decision based on several factors. Recent innovations in technology have made it possible for business owners and leaders to rethink their processes and strategies. While many businesses and organizations will still make the decision to outsource IT services because it is cost-effective, this is just one of the key factors that will play into the decision. The other reasons are often to gain a competitive advantage and to stay ahead of the curve.

Outsourcing IT Services

The process of finding a company to partner with for IT outsourcing has become a little easier with the use of the internet. Before the internet, choosing a company was more costly and tricky because there may have been some things a business or organization did not know about the company until a partnership was already formed. With the internet, you can find out nearly everything about a company, from its services to client testimonials by just entering a name on a search engine.

When a partnership is formed with an IT services company to manage projects, you will be able to openly communicate with your partner through the use of the latest communication tools like video messaging, audio messaging, chats, and more. These communication tools can be great assets for business collaboration. These tools can also be used to help skeptical businesses and organizations change their minds and give outsourcing a chance.

The Technological Revolution

Another aspect of the technological revolution that has a major impact on IT outsourcing services is resources. The IT services company you choose to partner with can offer high-quality services and technological resources to you without you having to pay any additional fees. You will only be responsible for paying the IT services company for the time they are actually utilizing the services. This pricing model has already proven to be a convenient method for those that are facing significant competition in their industry.

If your business or organization were to make the decision to hire your own team of developers or implement a new technology framework, you would certainly pay a significant amount of money. You may also have to deal with a high turnover rate because changes in technology happen quickly and people will move from one technology to the next at a rapid rate. In the technology market, there will always be anticipation and a high level of excitement for the introduction of new technology frameworks.

This is why it has become so important to not place so much attention on one piece of technology. You will need multiple forms of technology and infrastructure. With multiple forms of technology, you will always have something that will allow you to keep up with the changes and make adjustments when needed.

You will also never know which form of technology will be the next best thing – wouldn’t it be great to have a partner who can ensure you are always equipped with the latest technological services and products that will give you a competitive edge? When you outsource your IT services, your IT outsourcing partner will equip you with the tools and resources that fit your business needs.

Partnering With An IT Services Provider

As technology continues to change, more businesses and organizations will look to partner with skilled professionals to help them adjust. Aside from having access to the latest and greatest forms of technological resources, your businesses and organizations will have access to a wide range of skilled and talented professionals.

Adding more pieces to your in-house team of professionals and then training them can be extremely costly. However, by outsourcing your IT services to experts, members of your IT department can expand their skillset by learning from your outsourcing partner. By communicating and collaborating with experts, your team will be able to expand their knowledge on the latest technologies, and this can be achieved without the need to pay any additional fees.

More businesses and organizations are beginning to ask more questions about IT outsourcing, especially as more organizations transition to a more hybrid or remote workplace. More organizations are also viewing IT outsourcing as a means to positively impact the growth of their business. IT outsourcing can also be used to positively impact your business or organization’s capabilities to do more for your clients and customers. IT outsourcing services can offer a business or organization significant value that can be difficult to find elsewhere. IT outsourcing can also lead to a positive and long-lasting transformation if businesses and organizations are willing to welcome it with open arms.

The relationship between technological change and IT outsourcing appears to be one that is here to stay. Businesses and organizations should be prepared to think about IT outsourcing as a way of adjusting to technological changes. If you are conducting business in an industry in which technology is always evolving, you are likely to run into challenges trying to maintain pace. As the innovation pace continues to increase, your business or organization will have less time to decrease costs associated with purchasing and implementing new technologies. Outsourcing may be a solution.

How Co-managed IT Services Help Businesses In Scranton & Wilkes-Barre

Wed, 28 Jul 2021 11:22:00 GMT

How Co-managed IT Services Help Businesses In Scranton & Wilkes-Barre

Is your company still relying on an in-house IT department for system maintenance? It might be time to make a valuable transition.

Tech has come a long way, advancing by the day since the era of break/fix IT. At the moment, the reality is that most organizations’ internal IT functions aren’t well equipped to stay up to date with innovation trends. Consequently, most companies run a reactive IT instead of being proactive, relying on systems that struggle to address the needs of a growing entity in the highly digitized world.

If you’ve ever jeered the idea of working with a third-party provider offering outsourced support because you believe your current architecture is ok or because of cost concerns, it’s time to reconsider. You stand to enjoy immense benefits from your relationship with a co- managed services provider, especially if you choose a reliable company like Tech42.

What are Co-Managed IT Services?

Co-managed IT services refer to a model where organizations collaborate with third-party IT support services. Your organization’s current IT department will benefit from a helping hand from the knowledge and expertise of industry specialists. Based on the required knowledge, budget, and available time, the workload and tasks can be split between the existing IT team and the third party.

Many reasons can prompt you to seek the services of a co-managed IT partner. But if any of the following issues relate to your day-to-day life, you should consider the service:

Your internal IT department pays more attention to strategic concerns at the expense of the essential day-to-day processes.
Your company’s IT team is always committed, hence can’t entirely address strategic components.
Your organization has experienced fast growth, an attribute that should be reflected rapidly within your in-house IT team.
Your IT team is just fine, but you require additional workload ability and support.

Types of Co-Managed IT Services

Diving into the realm of co-managed IT, you must understand the different types of services and providers available. However, note that not every provider will offer all the services in this scope. For example, a third party might offer all the services below, but you might find only a handful when working with another. Let’s explore:

Cybersecurity Expertise

Your team might be well trained and qualified, but they won’t always be ahead of cybersecurity matters. Considering how cunning cybercriminals have become and the growing complexity of recent cyber incidents, only an experienced third party will help address your cybersecurity needs.

Help Desk Services

It’s overwhelming to manage a busy office. Keeping up with the numerous phone calls, piling emails, and pending Facebook comments while giving customers the attention they need can be daunting. Help desk services will facilitate your office work, streamlining your business and boosting productivity.

IT Advisory Services

Creating and maintaining a full-time dedicated IT team with the right expertise for the current IT landscape is hard for growing businesses. Even with the right team, it may be hard to keep up with industry trends. IT advisory services handle just that, offering apt support to your current IT department.

Cloud Services

Cloud computing has been the center stage for the current digitized world. However, grasping every element of the concept and optimizing your cloud usage can be hard. Co-managed IT offers cloud services that suit your business size and specialization, making you competitive.

Microsoft Product Support

Microsoft products boost collaboration and business productivity, allowing you to work in smart, advanced ways. In addition, Microsoft product support services will guide you in finding the right products for your needs, managing them, and getting the highest returns on investments.

IT Projects

If your business isn’t specialized in tech, your internal IT team may not have sufficient capacity to handle your IT projects. Co-managed services will address this need and keep your IT projects optimally functioning. In addition, this allows your teams to focus on core competencies.

Benefits of Co-Managed IT Services to Your Organization

IT support comes in different forms, each with its unique advantages. However, you’ll enjoy the following benefits when you opt for co-managed IT services:

IT support around the clock – One of the key benefits of co-managed IT models is that you’ll get around-the-clock IT support with no availability concerns. This is a vital quality for organizations that operate beyond the standard nine to five schedule. The experts also cover vacation time or sick offs for in-house workers.
Operations control – Co-managed IT differs from most IT services in that your team will still be in control of every administrative access. You’ll also access the services and tools offered by your provider. As such, you’ll be free to choose the areas of operation you wish to streamline with the third party’s input or your in-house team. ‘
Stay up to date with industry trends – No matter their qualifications, your internal team won’t always stay ahead of IT trends like technology, software, and cybersecurity. A co-managed IT partner will keep you updated without additional resources and time to train the in-house team.
Fewer responsibilities – Maintaining smooth operations and reduced output time with third-party assistance means less responsibility to manage by yourself. Instead of recruiting a new employee, guiding the third-party expert isn’t your responsibility. What’s more, your partner will be there around the clock to monitor your systems even when your in-house employees aren’t available.
Improved security posture – Co-managed service providers offer best-in-class processes and tools to bolster your company’s cybersecurity posture. The partnership will help implement vulnerability management, endpoint protection, SIEM (security information and event monitoring), and more.
Instant IT implementation – With a co-managed IT partner, you won’t struggle to identify the right technology for your operations and needs. Furthermore, you don’t need to spend time recruiting and training new workers for one-time or temporary projects.
Cost savings – Supplementing your current IT team with external specialists allows you to accomplish more with a smaller department and in-house resources. This translates to substantial savings on staff recruitment and retention. The experts also offer insight into the right technologies and upgrades to serve your needs, hence more long-term benefits and savings.
Improved staff morale – Better strategies, business insights, professional consultations, faster response times, and decision support are vital tools to foster a positive team culture. With the right resources for success, you’ll create a work environment that supports a better focus on tasks and longevity.

tech42 Provides Co-managed IT Services In Scranton & Wilkes-Barre

Technology evolves by the day and becomes increasingly complex. As a result, businesses experience numerous challenges as they strive to address their needs and stay ahead of the trends.

Co-managed IT services have been designed to support your in-house IT functions to overcome these challenges. However, it’s only by partnering with a reliable co-managed IT service provider that you’ll enjoy the full benefits.

Tech42 is your reliable partner offering custom co-managed IT services to match your needs, improve productivity, and reduce costs. Therefore, speak with our experts today.

Microsoft Rebrands VDI Service as Azure Virtual Desktop

Sun, 25 Jul 2021 11:05:00 GMT

Microsoft Rebrands VDI Service as Azure Virtual Desktop

As remote working continues to rise, the significance of virtual desktop solutions and cloud services has increased exponentially. This applies to Microsoft Windows Virtual Desktop that has recently been rebranded to Azure Virtual Desktop with additional capabilities.

Microsoft recently announced the rebranding of Windows Virtual Desktop (WVD) service to Azure Virtual Desktop (AVD) service. Windows Virtual Desktop was launched in September 2018 and made available in September 2019. It allows organizations to access Windows 7 and Windows 10 desktops remotely.

With Windows Virtual Desktop , you could access remotely all applications hosted in Microsoft Azure datacenters virtual machines (VMs). One of the biggest benefits that this virtual desktop infrastructure (VDI) brought to users was centralized management.

It also allows the use of thin-client devices. IT pros and Independent Software Vendors (ISVs) can create Remote apps and virtual desktops and publish them for users to access on their devices.

This increases collaboration between IT departments or ISVs and employees who require IT support. However, most IT experts using WVD complained of the complexity of setting it up. Running it also comes with additional Azure hosting costs.

Running WVD requires you to obtain Windows 10 subscription license and meet all the requirements for getting an Azure environment. This is significant in increasing user density and running virtualizations at a reduced cost.

In an official statement released on 6th June 2021, Microsoft assured users that the newly rebranded AVD seeks to enhance security for on-site, remote, and hybrid work models. The service will also improve management systems such as the new, enhanced Azure Active directory support.

Azure Active Directory will be available to a few users. It is responsible for regulating security controls and access to data and apps. AVD will also enable users to enroll virtual machines with Microsoft Endpoint Manager automatically. This removes the need for domain controllers and makes deployment easier.

The Endpoint Manager virtual machine will now be available in preview for companies using Windows 10 Multi-session OS. Microsoft mentioned this management improvement, stating that the improvement makes it work like your shared physical devices.

With AVD, users can connect with the virtual machines remotely from any approved device. This enables users to link their Azure Virtual Desktop VMs to the Azure directory. According to Microsoft, these new features will allow almost any use case and increase accessibility from virtually any location.

Rebranding WVD to AVD brings significant customization options for users. You can use its core technology to build solutions that meet your business needs.

Nerdio’s CEO and co-founder, Vadim Vladimirskiy, observed that the rebranding and improved flexibility is an indication that AVD may not remain exclusive to Windows like WVD, its predecessor was. Other desktop operating systems such as Linux may be hosted in the AVD.

WVD only supports Server 2012/1016/2019, Windows 10 Enterprise, and Windows 10 multi-session. Users can access it from PCs, Android, Macs, iOS, or any other gadget with an HTML5 browser so long as they have an internet signal.

From January 1, 2022, Microsoft will introduce per-user payment options for AVD. This will allow organizations to offer applications and desktop streaming in their organizations, as well as to other external users. With this AVD, independent software vendors and IT departments can offer apps as a service more effectively.

Access to AVD is projected to cost $5.50 per user per month. However, organizations wishing to incorporate the use of desktop operating systems will have to pay a monthly fee of $10 per user for user-access rights, on top of the Azure hosting costs. The other costs, such as Azure storage and computing, will also continue to apply.

Organizations and ISVs employees can evade the user-access rights charges by using the Windows license they purchased to access Microsoft 365, Windows Enterprise3, Windows Enterprise5, or higher.

Users who have tested the new AVD are upbeat about the new per-user pricing option. According to Joseph Landes, the Chief Revenue Officer at Nerdio, the pricing model will make it easier for ISVs to design customized solutions on top of AVD. Organizations can move to Azure Virtual Desktop knowing what they are likely to pay per month for the AVD service and scale up as their needs increase.

While announcing the rebranding of the WVD, Microsoft revealed it would be offering a no-cost promotional window of this per-user AVD to external users beginning July 14 to December 31, 2021. In the announcement, Microsoft demonstrated its faith in the AVD partners by speaking very highly about them.

AVD partners and support companies like Tech42 LLC come in handy in helping users maximize their investments in Microsoft solutions and tools such as AVD. They also help users integrate AVD seamlessly with the solutions and tools the users are familiar with.

The rebranded AVD incorporates new security and manageability features. The new features will enable ISVs and other users to virtualize their Office apps, Windows desktop as well as third-party applications that they can run remotely in AVD VMs.

Just like with WVD, you can access AVD on your PC, Mac, Android, or iOS. In addition, you can access it on your Windows 7, Windows 10, and Microsoft 365. Here is what Azure Virtual Desktop will enable you to do:

Virtualize your desktops and apps
Avail your Windows Server desktop, Remote Desktop Services(RDS), and apps to any computer
Optimize Microsoft 365 App to run in multiple user cases and virtualize it for enterprise
Manage Windows Server, Windows 7, and Windows 10 desktops and apps with an integrated management experience
Get free extended security updates with your Windows 7 virtual desktop
Set up scalable Windows 10 multiple-session deployments to get full Windows 10
Reduce costs while offering the same resources to users through multiple session capabilities for your Remote Desk Session Host(RDSH) AND Azure Virtual Desktop role on Windows Server
Publish multiple host pools to accommodate diverse workloads
Use reverse connections to securely establish users and avoid leaving inbound ports open

Are you looking for a reliable managed IT services company in Scranton PA? Get in touch with Tech42 LLC . Whether you are a small business or a large organization, Tech42 LLC has the expertise, technology, and solutions to help you get the best out of your IT investment. Contact us today to schedule a free consultation with us to learn more about Azure Virtual Desktops.

Microsoft Teams Will Be Integrated Into Windows 11

Thu, 15 Jul 2021 13:58:00 GMT

Microsoft Teams Will Be Integrated Into Windows 11 by Default – Everything You Need To Know

On Thursday, June 24, Microsoft unveiled Windows 11 . The new operating system, a successor to Windows 10, will come with a refreshed interface, a revamped Microsoft Store, and most importantly, direct integration with the Teams collaboration app. The video conferencing app that saw a boom during Covid-19 lockdowns in 2020 will now be integrated into Windows by default.

While Zoom remains the world’s most popular video conferencing application, it’s clear that Microsoft would prefer everyone using their own video conferencing application instead. It also looks like the new chat experience will be replacing Skype as the built-in messaging apps on Windows. For the first time in years, the de facto messaging client for Windows is no longer preinstalled.

As you can see, Microsoft Teams will be deeply woven into the upcoming Windows 11. Here’s a quick look at the role of the collaboration app in Windows 11 and how the two will work together to enhance your Windows experience. Read on.

What Microsoft Teams Offers

Chat for Microsoft Teams will be prominently placed on Windows 11 Start menu and integrated throughout the system. Thanks to this integration, Windows 11 users will be able to connect with their contacts through video, voice, chat, or text across different platforms — Windows, iOS, or Android — no matter the platform or device they are using.

According to Microsoft officials, the app will make it quicker and easier to create and join Teams meetings. You can create a video call and invite anyone without having to create a Microsoft account to join, thanks to Teams UI’s “Meet Now” button at the top. You can also use the app to text people using iPhones and Android phones directly as well.

The Rise of Microsoft Teams

The usage of Microsoft Teams has spiked over the past year due to the pandemic. As businesses continued to flock video calling services such as Slack, Zoom, and Microsoft’s own Teams, the app’s usage rose to 115 million daily active users in October 2020. The number of people using Teams continues to increase, and as of April 2021, Microsoft Teams had 145 million active daily users.

The company launched a free consumer version of Microsoft Teams in May. According to Microsoft, the goal is to provide a faster way for people to connect with their loved ones and colleagues even as we slowly return to in-person interactions. Microsoft Teams is also intended to improve hybrid work situations where some workers are at the office while others join meetings remotely.

Teams 2.0

Due to its massive growth, Microsoft Teams experienced the occasional stumbles and outages. Microsoft Teams is also known for consuming a lot of memory, even when it’s just running idly on your computer. This is a massive concern for some users as it can slow down your PC significantly. Microsoft will be addressing these problems with the release of the new Teams app on Windows 11, dubbed Teams 2.0.

Microsoft will be changing the software architecture of the application to the current desktop internals to Edge Webview2 (Microsoft Edge will power teams 2.0), introducing new and improved features on Microsoft Teams. Some of the key features to look forward to on Microsoft Teams 2.0 include support for multiple Teams accounts on a single device and easier scale-up for the client.

The new Microsoft Teams app will also consume less memory than the current one on Windows 10. According to Rish Tandon, the corporate vice president of engineering for Microsoft Teams, Teams will take up 50% of the memory of the same account on Windows 11. Improvements in Microsoft Teams will first be made available to consumers on Windows 11 and roll out to other users afterward.

New Possibilities

What will happen to the old desktop Teams app? Even with the debut of Teams 2.0, the Microsoft Teams desktop application is not going to disappear. Although it will be powered by Microsoft Edge, Teams 2.0 will have a ‘hybrid’ desktop app. The main objective of the Windows 11 integration is to open new possibilities for how users can interact with the Teams app.

With the collaboration app at the front and center of your PC, it will be significantly easier to connect to Teams on Windows 11. For instance, Windows 11 users will be able to mute or unmute their microphone and their desktop or app directly from the taskbar. You don’t even need to open the Teams app fully to launch communications such as chat, voice, and video calls.

How Deep Is Teams Integration Into Windows 11?

At this point, it is pretty clear that Microsoft Teams is going to be an integral part of the upcoming Windows 11 update. But just how deep is Microsoft Teams integration with Windows 11? What are the options? Can users opt-out of the new chat/collaboration service from Microsoft? A lot of users also want to know if they can disable or uninstall the app from their computers.

Well, the answer is we’re not sure yet. When it comes to Windows 11 and implementation, details are scanty. Microsoft just announced Windows 11 and its new features a few weeks ago, and we’re still half a year away from public release. Not every Windows computer needs the Microsoft Teams app. We’ll learn more on whether you can remove Teams from your Windows 11 PC if you don’t need it further down the line.

With most of the world’s knowledge workers working remotely over the last year, video conferencing has become indispensable. So Microsoft is going to be integrating their new video conferencing app into Windows 11 to make digital connections easier. Teams is quickly becoming the company’s favorite child, and it seems like one application Microsoft wants Windows users to spend the bulk of their day using.

There’s a lot of confusion out there regarding Windows 11 and the integration of native apps such as Microsoft Teams. But, for the most part, it seems like there’s no escaping Microsoft Teams for Windows 11 users. Schedule a free consultation with tech42 to learn more about Windows 11.

Windows Server 2022 New Features

Thu, 15 Jul 2021 00:51:00 GMT

Windows Server 2022 New Features

Microsoft has provided more information about its forthcoming Windows Server 2022 product that is currently in preview. It is an improved version of Windows Server 2019, which was the fastest adopted Microsoft Windows Server ever. The Windows Server 2022 release comes with advanced multi-layer security, a flexible platform to customize applications with containers, and hybrid capabilities with Azure.

Over the years, many organizations have relied on Windows Server to run business-critical workloads. Thanks to contributions and feedback from members of the Windows Server community and users, Microsoft has been able to make immense improvements to this version.

Windows Server 2022 RTM Status

Windows Server 2022 is now at the release-to-manufacturing (RTM) stage , meaning that the finished bits have been sent to hardware manufacturers to begin the integration work before the hardware product release. The RTM release and Evaluation Center preview had been announced on June 1. However, a preview for testing the new server on Azure virtual machines (VMs) was announced back in March.

Commercial Release Timelines

According to Microsoft, Windows Server 2022 products will be commercially released later this year. New application server products, such as SharePoint Server 2022 and Exchange Server 2022, will be released shortly after the commercial release of Windows Server 2022.

Windows Server 2022 will have three editions, namely the Standard edition, Datacenter edition, and Datacenter Azure edition (which is currently in preview). Although Microsoft has not elaborated on these products, users will require the Datacenter Azure edition to utilize the key new feature known as “Azure Automanage” and its hotpatch capability.

The Datacenter Azure edition will be a perfect option for Azure subscribers using Azure VMs and Azure Stack HCI , a hyper-converged Microsoft infrastructure product used for installations at a customer’s premises.

Additionally, Windows Server 2022 will have both Desktop and Core installation options for all three editions. The core is a headless installation option that is ideal for remote automation and management. However, the Desktop option installs the Windows server with a graphical user interface, making it less suited for companies executing large-scale automation.

Key Features of Windows Server 2022

If you already run Microsoft Windows Server 2019, you’ll be able to perform an “in-place upgrade” to the new Windows Server Datacenter Azure edition. The upgrade will replace your current operating system’s bits with new ones. As a result, your IT professional won’t have to wipe your old OS first to install the new OS, which is a time saver. Here are the key features that come with the new Microsoft Windows Server 2022.

1: Azure Automanage and Hotpatch

The Azure Automanage is a service that allows automation of management tasks and patching with the hotpatch capability. Users will be able to manage Linux VMs and Windows hosted on Microsoft Azure datacenter infrastructure using Azure Automanage.

However, you’ll need the Datacenter Azure version of Windows Server 2022 to utilize Azure hotpatch and Automanage solutions. Besides, the Azure Edition will be supported only on the Azure platform (Azure Stack HCI or Azure IaaS).

The hotpatch capability allows IT professionals to apply security updates to VMs without the need to reboot, which reduces downtime for IT services and apps. Typically, updates that used to take several minutes now take seconds. Besides, you won’t have to interrupt your workloads when patching with the hotpatch feature since the bits get stored in memory.

2: Server Message Block over QUIC

After being availed in Microsoft Edge Browser and Windows 10, the Server Message Block (SMB) over QUIC solution is now available on the server-side. The feature is coming to Windows, Windows Server, as well as the Azure Files service to replace virtual private networks. It relies on the Transport Layer Security (TLS) 1.3 and User Datagram Protocol (UDP) protocols instead of RDMA (Remote Direct Memory Access) and TCP/IP. Besides, it has the effect of making Internet traffic encrypted at all times.

3: SMB Compression

Windows Server 2022 enables SMB compression that can optionally compress files to quicken file transfers. As per the demo conducted by Microsoft, compressing a 20GB file without the SMB compression tool takes about three minutes. With the SMB compression feature turned on, the compression time is reduced to just about 30 seconds. Moreover, end-users accessing file shares through Windows Explorer will also enjoy the compression benefits.

4: Secure Core and TLS 1.3, AES-256 Encryption

Windows Server 2022 will utilize the latest security protocols, with HTTPS and TLS 1.3 coming by default. On the server-side, TLS 1.0 and TLS 1.1 will be turned off by default to help drive the adoption of the new secure connectivity standards. As a result, bad actors won’t be able to access what data is transmitting over the network.

Additionally, AES-256 encryption will be applied on the Server Message Block. Microsoft has also included encryption support for RDMA to help address performance problems that organizations may face.

5: Hybrid Capabilities with Azure

Microsoft Server 2022 is bringing new capabilities to help consumers take full advantage of cloud innovation with on-premise IT infrastructure. With Storage Migration Service and Azure Arc, you can leverage flexible hybrid capabilities with Windows Server 2022.

Azure Arc allows you to manage, secure, and manage Windows Server at the edge, in a multi-cloud environment, and on-premises from a single Azure control platform. With Azure Arc, you can easily leverage Azure management capabilities, including Azure Defender, Azure Policy, and Azure Monitor for those servers. Besides, you can enable connectivity to Azure Arc with just a few simple clicks in your Windows Admin Center.

Windows Server 2022 also enhances the connectivity of file servers on Azure to on-premise file servers. The Storage Migration Service, on the other hand, allows customers to migrate their file storage from NetApp FAS to Microsoft Windows Servers. By using Storage Migration Service, you can maintain low latency and reduce your on-premises storage footprint.

Wrapping Up

At tech42, we have years of experience providing Windows server support and managed IT services for small- and medium-sized companies throughout Scranton and Wilkes-Barre, PA. We work with business executives to help them overcome IT challenges when adopting new solutions, such as the new Windows Server 2022. If you need upgrading to the Windows server 2022, our experienced IT engineers are here to help. Contact us today to schedule a consultation!

The Frustrations of Using Microsoft Excel

Mon, 12 Jul 2021 23:56:00 GMT

The Frustrations of Using Microsoft Excel

Using Microsoft Excel in your business can save a significant amount of time and money thanks to the variety of options available for storing and analyzing data, and features that allow you to automate tasks. The flexibility of Microsoft Excel makes it one of the most commonly used business tools across the globe.

It is not uncommon for businesses and organizations across a variety of industries to use Microsoft Excel. Microsoft Excel has between 750 million to 1.2 billion active monthly users and has proven to be one of the most valuable tools for businesses and organizations of all sizes.

Managing projects, reporting data, creating spreadsheets, and more are all important, but also unique. With each project or daily task, you must keep tight control over the expenditures so that you do not get off track. After all, one small mistake or unnecessary expense on a project can be costly. Your expenditures need to be properly managed, but you need to ensure you have the right pieces of information. However, some software(such as Enterprise Resource Planning software) does not have the capabilities to manage costs.

As a result, many businesses and organizations will use Microsoft Excel for data reporting. Businesses and organizations will use Excel to track budgets, input orders, make budget changes, and more. Worksheets will be added to manage additional data and anything else that can significantly impact costs. However, as integral as Microsoft Excel has been, many users still encounter various frustrations and annoyances with Microsoft Excel.

Here are some things you may find frustrating about using Microsoft Excel:

No Control over Data

One of the most frustrating things about using Microsoft Excel is the lack of control over data. It is difficult for users to protect certain data in the spreadsheet. If you are creating hundreds or thousands of rows of data, can you imagine what may happen if someone changes one number? If one macro is accidentally or intentionally deleted, your team members can work with the incorrect information for weeks before anyone realizes the mistake.

Different Versions of Data

Microsoft Excel spreadsheets are essentially meant for one user at a time. However, when spreadsheets are emailed to multiple people within the workplace, it can be very difficult to determine which emailed spreadsheet is the latest version. Data can be accidentally overwritten or deleted, and since the data is being recorded, this generally means the data is important.

There will not be a way to determine how many versions of one Excel spreadsheet have been created. When there is no proper version control, users can create duplicate files with varying datasets. If Excel spreadsheets are constantly being emailed from user to user, how will you be able to determine if you are looking at the right information?

Previous Data Can Be Lost

Generally, spreadsheets are not designed in a way to store history. What can this mean for your business or organization? This can mean that you can lose some of your most important data. If you lose data at any point, it can make it extremely difficult to locate any trends with your data.

Excel is Time-Consuming

When creating and maintaining spreadsheets in Microsoft Excel, you will quickly discover how time-consuming the application is.

Errors Can Be Found in Spreadsheets

It is not uncommon for spreadsheet documents to contain multiple errors. If you create a large spreadsheet containing countless rows and formulas, you should anticipate seeing several errors that went undetected by the Excel application.

Excel Has Some Instabilities

Excel has a maximum number of data entries it can hold, and this can make it difficult to see all your data. When you create spreadsheets, you do not want to worry about errors in your files.

No Backups in Excel

When you try to exit Microsoft Excel without saving your changes, Excel will remind you that you are attempting to exit without saving your changes. However, there will not be a reminder that you have not created a backup of your spreadsheet. If you plan to store a significant amount of data in Excel, you should backup your data.

Limited Security

While you can password protect your Microsoft Excel spreadsheets so only authorized users can have access to them, the password does not protect the data. In Microsoft Excel, it is not easy to track access and/or changes. Users whose access to the documents are is not monitored, can easily change or delete data. While some changes may be done with the right intentions, they can lead to minor or major issues.

The information that is placed in spreadsheets is used to make very informed decisions. If you have incorrect data or incomplete data, the decisions that are made can introduce risks into your projects or recordkeeping

Limited Scalability

When businesses and organizations are dealing with large amounts of data from multiple sources, placing a significant amount of data into one spreadsheet can certainly be tricky because Excel is not the best solution for executing large file sizes. You may experience a reduction in the overall performance of Excel, including lagging.

Reduced Productivity

As mentioned previously, Excel can be very time-consuming. Users will often find themselves manually copying and pasting information from one sheet to another. Users will need to check all formulas separately to ensure everything is listed as it should be. This is one of the reasons why Excel users will like to consider combining spreadsheets. The more time-consuming tasks that need to be completed, the more time it will take away from team members to focus on other important tasks.

tech42 LLC makes the use of Microsoft Excel simple for your Scranton or Wilkes-Barre business or organization. Your teams do not have to experience the complexities and frustrations of Microsoft Excel. We are an established Microsoft partner in Scranton and Wilkes-Barre, and we will always be available to answer questions, offer support, and solve your most complicated Microsoft Excel needs.

Schedule a no-obligation free consultation with tech 42 LLC today.

Tips and Tricks of Using Microsoft Word

Mon, 28 Jun 2021 19:44:00 GMT

Tips and Tricks of Using Microsoft Word

Are you one of the one billion computer users that rely on Microsoft Word every day? Here are tips and tricks to help you master using it more effectively and efficiently:

Open Word in Safe Mode

If your Microsoft Word processor is not opening and you are not sure why you can still access it through Safe Mode. Here are 4 methods to help you open Word in Safe Mode:

On your keyboard, press the Windows key+R
On the Start menu, select Run
Hold the Ctrl key and then double-click the Word icon on the keyboard
Type Winword/Safe and click Ok

Copy and Paste Several Texts Without Overwriting the Clipboard

Usually, when you copy a second text, you overwrite what is in your clipboard. However, you may realize you need to copy-paste a text before pasting what is in the clipboard, and you do not want to lose what you had copied earlier. Here are 4 ways you can do that:

Press Ctrl+Shift. This copies your new text without interfering with the contents of your clipboard and moves your cursor to your new location. When you press Enter, you paste your new text to the new location.
Press Ctrl to copy new text while retaining the text in your clipboard. Move the cursor to your new location the press Enter to paste the new text there.
You can also press F2, take your cursor to where you want to paste the text, and press Enter to paste it.
If you press Ctrl , you copy the text. Move to your new location and right-click to paste the new text.

Removing Manual Formatting

After formatting a Word document, you may realize the formatting has interfered with the document and made it to look worse. There is a shortcut for removing all the changes you made manually at once.

Highlight the document you were formatting. Go to the Hom e tab on your Ribbon and select Clear All . You will clear all recent manual formatting and leave the Word document in its original format.

Viewing Documents Side by Side

You may want to display documents side-by-side for a quicker comparison of contents. Open the documents you need to view and place your cursor on the View tab.

Clicking on the View side-by-side button displays the documents in 2 panes. The Synchronous-scrolling button on the same view tab will help you do a quicker comparison of your Word documents.

Delete an Entire Word with One Click

Holding down your Backspace helps you delete letter by letter. You can quicken the process by deleting an entire word. Place the cursor of the unwanted word and then hold Ctrl+Backspace . With one tap, you eliminate the word.

Set Your Default Font

If you have a favorite font or a font you are required to use most of the time, you can set it as your default font. Word will not present you with other options but will automatically select that font for all your documents.

Although this command differs based on the version of Word you are using, here are the most reliable steps to follow:

Click Format
Click Font to get a dialogue box with options for various attributes
Select the font attributes you want, like font type, size, superscript, and embossed
Click Default , then Ok to set the font attributes as your default

Begin Numbering in the Middle Of Your Word Document

It is not always that you want your first page as you page number 1. By default, when you want to number pages, Word numbers all your pages from the first.

You can avoid numbering your first pages and begin your numbering where you want. This is how:

Go to the page before the one you want to number page 1
Insert a Page break
Move to the page where you want to begin numbering, in this case, the next page after the page break
With your cursor on this page, select header and footer
If you want your number at the top of the page, select header, or footer if you want to position the numbers at the bottom
On the header or footer tab, select the number style you want, then click OK

Select a Section of Your Text with Multiple Clicks

Place your cursor on a word and double click to select the word
Triple clicks help you select the entire sentence or section where the word appears

Touch/Mouse Mode Toggle

If you have large fingers, you may have a hard time touching icons on your screen precisely. You can toggle the touch screen to increase the size and distance between icons for more precise touching. Follow these steps:

On the Quick Access bar , on the far right of your Ribbon, select the Touch/ Mouse Mode Options
Manipulate the icons by changing their sizes and distance between them to your preference
This creates sufficient space for your finger for more precise touching

Remove Double-Spaces

Double spaces make your work look disorganized. You can remove all the double spaces in one instance. Here are the steps to follow:

Highlight the entire document
Press Ctrl+H to open the Find and Replace tab
Place the cursor on the Find tab
Enter double spaces
Move the cursor to the Replace tab
Enter a single space, then select Replace all option

This will trace all the double spaces in your document and replace them with single spaces, making your Word document look neater. You can also follow the same steps to replace special characters or a word in your Word document. Here is how:

Highlight your document
Open the Find and Replace tab using the Ctrl+H shortcut
Type the unwanted character or word on the Find tab
Type the desired character or word on the Replace tab
Select Replace all to change to the new characters

Are you looking for a managed IT services company in Scranton and Wilkes-Barre? Contact Tech 42 to schedule a no-obligation free consultation to learn how your business can benefit by partnering with a Microsoft Partner.

4 Factors That Increase Your Vulnerability to a Ransomware Attack

Sun, 27 Jun 2021 12:37:00 GMT

4 Factors That Increase Your Vulnerability to a Ransomware Attack

Many people have little knowledge about the digital world, but they are still active participants, especially on the internet. This puts them at the risk of being attacked by cybercriminals. Internet users tend to fall for spam, causing them to disclose their credentials, leading to various other attacks.

Ransomware is the most significant threat of 2021. Once the malware enters your computer, it encrypts all your data. The attacker then asks you to pay a fee to get your data back. Ransomware generally spreads through phishing emails, spam, and social engineering techniques. They can also happen when you download files, attachments, or media that contain malware or when you visit a compromised site.

Most ransomware attacks are generally business-oriented and attack both large and small companies in all sectors. Reports show that ransomware attacks against U.S. organizations are growing fast. Between the fourth quarter of last year and the first quarter of this year, the incidents escalated by 195%.

In August 2020, for example, the city of Scranton reported a ransomware incident that tampered with the functionality of non-emergency response computer systems. In another incident in 2019, Wyoming Area School District paid $38,000 in ransom to an attacker to have the district computer data unlocked. This tells you that your business is also a risk, and it’s crucial that you take protective measures.

Risk Factors for Ransomware Attacks

Several factors come into play in putting you at a high risk of a ransomware attack.

1. Opening Links from Suspicious Emails

Opening emails from unknown or suspicious sources puts you in the danger of being hacked. It’s even worse when you open links or attachments in these emails when you’re unsure of the contents. In most cases, the links appear genuine, but they are fake.

This is known as phishing and is one of the easiest ways for cybercriminals to hack your systems. All the hacker needs to do is convince you to open the link and input your login details. Don’t click on suspicious links or those coming from unknown sources. Even if they don’t ask you for your log-in details, the hacker can get hold of your IP address, making it easy for them to obtain your login information through that fake link.

2. Reusing Passwords

Using the same password for multiple accounts seems like an easy thing to do. After all, you don’t have to remember different password combinations for all your accounts. However, this is one dangerous habit that puts you in danger of being hacked in the following ways:

Reusing a password puts multiple accounts at risk: if hackers get hold of the password, they may try it out on other accounts set up on the same email address. Things will only worsen if the password is not secure, or you haven’t activated multi-factor authentication on the accounts.
Increases hacking attacks within an organization: once hackers successfully log into your account, they can exploit it to breach the company’s network. This would cause loss of data and integrity while making the company vulnerable to data loss.
Vulnerability to brute-force attacks and password guessing: the more passwords criminals can get, the easier it gets to use brute force techniques to enlarge their password database. With each breach, they can quickly get unique passwords to help them improvise their hacking methods.
Loss of financial and sensitive data: reusing passwords puts you at a higher risk of financial and data loss. If, for example, you use the same password on Facebook and an online financial account, you put both accounts at risk should the attacker get hold of the password. You may not have used the same password on your email, but it will be easy for the attacker to guess the other password since they have your email address.

3. Using Word Macros

Macros are elements supported in Word to help you automate tasks that have a certain level of complexity. You can write macros using the Macro recorder without posing any danger to your systems. However, errors in the coding sequence may cause Word to hang, exposing your device to vulnerabilities.

In other cases, macros may be written by malicious people to put your computer at risk. They come with a code that can harm applications and data files stored in your computer. Alternatively, the macros can install viruses and other malware on your computer. This is why you should only use macros from a trusted source.

You can also increase the security levels in Word by taking one of these steps:

Disabling all macros without notification
Disabling all macros with notification
Disabling all macros except the digitally signed ones

Microsoft does not recommend enabling all macros, as this gives leeway for potentially dangerous codes to take over your device.

4. Ignoring System Updates

If you don’t want to face business interruptions through ransomware or other cyberattacks, ensure your systems are regularly updated. Software providers always look for ways to make their products better to keep attackers from getting to you.

Outdated software provides a weak link for hackers to take over your systems. They identify the vulnerabilities within the software and devise ways to exploit them. Many malware attacks often target computer operating systems and internet browsers, which everyone uses. If an attack is successful, you risk exposing confidential and sensitive information to hackers, which they use to do further harm.

Software updates contain new features that seal security loopholes. This makes the programs better at serving their purpose and improving user experience.

Other Factors That Increase Your Vulnerability to a Ransomware Attack

The list of factors that make you vulnerable to a ransomware attack is far-reaching. Other things to look out for include:

Using unknown computers and network connections to access company networks
Not using anti-malware, anti-phishing, and anti-virus programs
Using USB hardware devices whose source you don’t know
Downloading pirated software
Visiting sites that offer “free protection”
Incorrect configuration of your network or firewall

Protect Yourself from Ransomware Attacks

You can protect yourself and your company from ransomware by being vigilant about cybersecurity measures. Employees are usually in the first line of vulnerability, and hackers know this too well. Invest in educating them on how to stay safe when using your company networks and devices. Let them learn:

To never click on unsafe or suspicious links
Not to open email attachments if they don’t know the source or sender
To avoid disclosing personal information through calls, email, or text message regardless of the source. It’s always best to provide such information in person when the need arises
Not to use unknown USB sticks on their computers
Not to ignore system update reminders that appear on the computers
Not to access company networks from public network connections or publicly-shared computers.

Additionally, you must take further protective measures. Educating your employees on the risk factors of ransomware attacks is not enough. Ensure you partner with a cybersecurity expert to evaluate and review the security measures you have in place. Depending on your business IT needs, they will recommend the best solutions to protect your systems from ransomware attacks. Contact us today at Tech 42 to schedule a no-obligation free consultation and find out how we can help your business in Scranton.

President Biden’s Cybersecurity Executive Order: The Impact On Scranton and Wilkes-Barre Business

Thu, 10 Jun 2021 13:01:00 GMT

President Biden’s Cybersecurity Executive Order: The Impact On Scranton and Wilkes-Barre Business

On May 12, President Biden issued an Executive Order (EO) that requires the networks of Federal Departments and Agencies to have improved safeguards against cyberattacks. This Executive Order seeks to improve the state of national cybersecurity in the country and to increase the overall protection of government networks following the recent Colonial Pipeline hack .

While the order arrived while Colonial Pipeline was still recovering from the ransomware attack, once the details of the executive order are understood, the order appears to be more of a response to the SolarWinds attack that occurred in 2020. The attack on SolarWinds was allegedly connected to Russia’s Foreign Intelligence Service (SVR).

We are aware that some of the most well-known names in Corporate America were victims of the attack, from tech companies to universities. Numerous departments of the U.S. federal government were also victims of the ransomware attack, including the Department of Defense, the Department of Homeland Security, and the National Institutes of Health.

The Colonial Pipeline, the SolarWinds attack, and numerous other ransomware hacks and attempts all added a new sense of urgency to the current executive order. While the majority of the Cybersecurity Executive Order focuses on government agencies, the entire Cybersecurity EO will have a deep and lasting impact on how government agencies and the private sector approach cybersecurity moving forward.

Corporate compliance and risk management professionals should gain a full understanding of this order — because, in due time, the impact of the directives of this order will be felt in significant ways.

What Will The Executive Order Do?

While the executive order is 34 pages long, three main points should be noted:

Information Sharing

The Cybersecurity EO identifies various barriers limiting how much information can be shared between Information Technology (IT) and Operational Technology (OT) providers and the Federal Government. The EO provides guidance on how those barriers can be removed and how more incident information can be shared with relevant parties.

The Cybersecurity EO examines standard contract sections designed to require contractors to do the following (and more):

Collect cyber threat data
Share the collected cyber threat data with relevant agencies
Collaborate with cybersecurity and/or investigative agencies

Cybersecurity Practices

Another key point in the executive order relates to stronger cybersecurity practices within the federal government. The Cybersecurity EO requires federal agencies to prioritize the adoption of cloud technology and cybersecurity best practices. The Cybersecurity EO requires the use of multi-factor authentication and Zero Trust Architecture to limit user access when needed.

The CISA (Cybersecurity and Infrastructure Security Agency) is responsible for issuing guidance related to cloud security and incident response, in addition to other guidance. Within 60 days of the EO, federal agencies will be responsible for reporting to the CISA and other organizations regarding the implementation of Zero Trust Architecture, multi-factor authentication, and data encryption has been fully adopted.

Software Supply Chain

The Cybersecurity Executive Order outlines the need for stronger oversight of the software supply chain. The Executive Order will require tighter controls and standards for software developed for the government or licenses to the government. The EO includes steps that outline better practices for engineers who are responsible for designing software code.

Contractors will be required to provide agencies with a Software Bill of Materials for all software products; this can be achieved by providing the SBOM directly or by placing it on the public website.

The Cybersecurity EO will also do the following:

Establish a Cybersecurity Safety Review Board
Create a Standard Playbook for Responding to Cyber Incidents
Improve Detection of Cybersecurity Incidents on Federal Government Networks
Improve Investigative and Remediation Capabilities

As a result of the Cybersecurity EO, we anticipate that more businesses in Scranton and Wilkes-Barre will have a greater sense of the new cybersecurity requirements by the end of 2021.

How Will The Cybersecurity EO Impact Your Business?

While the directives outlined in the Cybersecurity EO are still in the initial phases, it is not too early for your business to begin preparing. Every business should anticipate being a target of a cyber attack, implement an improved form of defense, and apply various controls based on behaviors that accompany cyber attacks.

Your business should review the policies to determine whether they align with your procedures and protocols. If the policies do not align with your protocols, revisions will need to be made. The Executive Order will shift regulatory expectations and public expectations in favor of more transparency. The head of each agency will be responsible for preparing and developing a plan that will dictate how the requirements will be met.

Have a Plan in Case of Threats

Ensure Your Staff is Prepared

You will never know when a cyber attack will strike. It Is important to develop and practice a plan so your employees will be able to respond when trouble occurs. The Cybersecurity EO creates an effective playbook for cyber incident responses. Just like you cannot wait for an actual natural disaster to occur to figure out how you will prepare or escape, your business can not wait until an actual cyber attack to figure out how you will respond.

Your staff serves as extra sets of eyes and ears and will make it possible to maximize safety for the benefit of your business. You can prescribe standards for cybersecurity protocols by establishing training programs. Training programs can be implemented to ensure your staff is prepared to manage security-related requests.

Perform a Fresh Assessment

Businesses across Scranton and Wilkes-Barre should prepare to perform new assessments of compliance risks under the new requirements. If your business is responsible for collecting data about cybersecurity attacks and share that information with federal agencies, there may be new privacy risks that will need to be taken into consideration.

Implement the Findings

After performing the fresh assessment of your compliance risks, you will need to consider the new procedures and policies your business may need to implement. The Cybersecurity EO will likely change what your business is responsible for, including the following:

What needs to be reported to the government
How software will be developed
The authentications that need to be provided by third parties

After your cybersecurity defense has been implemented, it will be important to make sure your cybersecurity defenses are tested regularly, and you will need to ensure everyone in your business has been tested on their cybersecurity readiness.

How Tech42 Can Help

At Tech42 LLC , cybersecurity has never been an afterthought. We always deliver the highest level of protection for your business when needed. We are on a mission to promote online safety by remaining committed to helping businesses across Scranton and Wilkes-Barre defend themselves against malicious threats.

To find out how we can help increase security assurance and keep your business secure, contact us today by calling (570) 209-7200 or emailing us at ITpartners@Tech42llc.Com .

Tips for Adding a Default Signature to Your Microsoft Outlook Email

Wed, 09 Jun 2021 01:32:00 GMT

Tips for Adding a Default Signature to Your Microsoft Outlook Email

Wondering how to create Microsoft Outlook email signatures that you can add manually to specific emails or automatically to all outgoing messages? If the answer is yes, then you clicked on the right post!

In this comprehensive guide, we’ll share actionable tips on how to complete the process for different users, including Windows, Mac, and Web. But that’s not all; we’ll also explain how to change your signature should the need arise. So let’s get down to business, shall we?

Adding a Signature in Outlook for Windows

Windows users can ascertain that Outlook is, by far, the best email platform, thanks to its simplicity, versatility, and professional touch. Don’t you agree? Microsoft’s software system works superbly and lets you manage multiple email accounts from one app , ensuring above-par flexibility.

And the best part? You can effortlessly add separate signatures for each of your different email accounts by following these steps:

Open the Outlook app on your computer.
Open the menu by clicking on the File tab located on your screen’s top-left corner.
Scroll down the menu until you get to Options and click on it.
The following screen will take you to Mail on the left sidebar. Click on it to open the email settings.
Scroll down the email settings on the right-hand side until you get to a section labeled Compose messages. Inside this section, there’s a Signatures button – click on it to open.
On the following screen, you’ll find a section labeled E-mail Signature . Click on New to create a new signature for your Outlook account.
You’ll then need to enter a name for your signature and click OK.
Finally, you’ll need to select your signature in the list and edit it in the box underneath should there be a need.

Editing the signature is pretty straightforward too. All you have to do is type it in plain text and leverage the provided formatting options to style it. Besides, you can add images to the signature to match your preferences.

You’ll also come across the Choose default signature section, where you’ll need to pick one email account for your new signature. However, if you want each of your email accounts to use the new signature, you should select it (the signature) from the New messages menu. If you wish your email replies and forwards a distinct signature, you can also open the Replies/forwards menu to select one. Once you’re done customizing your signatures for various options, click on OK to apply the settings.

Adding a Signature in Outlook for Web

Creating a default email signature for Web users is more straightforward than the desktop versions. That’s because it doesn’t have as many options, and you can be set in a few clicks. All you have to do is open the Outlook software system on the web, select an option, and follow a few simple instructions to create your default signature. Let’s explain further in these steps:

Proceed to Outlook for Web and sign in to your account.
On the top-left corner, you’ll see the settings icon. Click on it and select the View all Outlook settings option.
This will take you to a new screen where you’ll see the Compose and reply button, among other options. Click on it to open a box for creating your new signature.

As we’ve mentioned, clicking on the Compose and reply button leads you to a large white box on the side pane where you’re supposed to add your new signature. After typing in your signature, you can leverage the available tools to format it, as well as include appropriate options, such as when to attach the signature to your outgoing, replied, or forwarded messages. The final step is clicking on the Save button to apply the new settings.

Adding a Signature in Outlook for Mac

If you’re a Mac user favoring Outlook as your go-to email client, you can also add a personalized default signature within a few clicks. Like Windows, Mac users have virtually similar options and features for formatting the signature in Outlook, and they’re overly straightforward to understand and implement.

Perhaps the only dissimilarity is that Mac’s options menu is different from Windows regarding its location. But that’s a non-issue, isn’t it? Below are the steps for adding a default signature to your Outlook email in Mac:

Search for Outlook from your Launchpad and open it.
Click on the menu located at the top and open Preferences.
It’ll take you to the following screen, where you’ll find the Email section and click on the Signatures icon.
You’ll arrive at an option to Edit your signature, and you should click on the +(plus) sign to proceed with the action.
This will create a blank box where you should type your new signature. There are also several formatting options that you can leverage to style the signature according to your preference.

Finally, there’s the Choose default signature section, where you can customize the signature according to how many email accounts you wish to use it in. You can also decide whether you’d prefer using it for new emails only or attach the signature to your replies and forwards as well.

How can You Change Your Signature in Outlook?

Change, they say, is the only constant in life. So it wouldn’t be surprising to want to alter your signature because some of the details included have changed for one reason or another. Here’s how you can change your Outlook signature depending on whether you’re using Windows, Mac or Web:

For Web users, you simply need to click the settings icon, open View all Outlook settings, select Compose and reply , then edit your signature to reflect what you’d like to make.
Mac users can also change their Outlook signature by clicking on Outlook> Preferences > Signatures, then selecting the signature and clicking on Edit.
Changing your signature in Windows is as simple as clicking on New Email, selecting Signature, then clicking on the Signatures icon. This will enable you to set your signature and edit it.

Over to You!

And that’s it for adding a default signature to your Microsoft Outlook email. Remember, it’s all about following simple instructions as laid down in the settings and directed by different options for Mac, Windows, and Web-Based versions.

Emails are an integral tool for any business as they make processes like communication, lead generation, and advertising more efficient and hassle-free. As such, they must operate optimally 24/7 to eliminate any inconveniences that may result from the lack of effective communication.

However, that’s not always a guarantee as your company may suffer technical hitches like email server crashes, network downtime, and more. Thankfully, we can help! tech42 is an official Microsoft partner with immense experience and expertise in IT support and email, cloud, network, software development , among other on-demand services.

Engage with tech42 today to learn how your organization can maximize productivity and efficiencies by having a reliable IT partner who takes care of all your day-to-day IT needs.

Microsoft Excel Pivot Table Training

Wed, 02 Jun 2021 01:25:00 GMT

Microsoft Excel Pivot Table Training

Microsoft Excel comes with a variety of features including PivotTables, a feature used for analyzing large sets of data. PivotTables helps users analyze, calculate and summarize data from a worksheet. At its core, it is an essential analytical tool that helps with making crucial business decisions.

PivotTable mastery is considered a tricky fit. Most individuals will only attain a basic understanding of the tool’s principles over time. This is particularly concerning since PivotTables’ understanding is of extreme value in today’s job market. Important features to understand include:

PivotTable Structure

A PivotTable refers to the columns in the source document as a field. Each of these fields is made up of items that compromise unique data. The row axis contains fields used to group the data from the source into rows. Row axis areas are divided into inner and outer row fields whereby the inner row fields are the ones closest to the data area. Items provided in the outer row fields can only be displayed once within the pivot table, while the rest of the data can be repeated multiple times within the table based on the source data.

The column axis area in the pivot table displays the data in columns. These are divided into inner and outer column fields with the rules of data display stated above applying even for the columns.

The data area is where all the data is displayed. These will be summarized using predefined functions available on the Excel sheet. Notably, the count summary function is what is used to summarize the data field populated with textural values. Finally, the Report Filter Area is used to filter the entire report to display the data specified by the user.

Steps to Prepare Excel Data for PivotTable

You can successfully use your PivotTable to slice your data and check it for similarities, highs, and lows. How then do you prepare a large set of data to ensure you do not run into any errors or the risk of misrepresentation?

Organize Data in Rows and Columns

Look at the source data and assign data sets rows and columns based on their types. Ensure that you do not leave any rows or columns blank throughout the field area. To do this, you will use Shift + Direction Arrow, and automatically, the blank cell is moved down or up depending on what you intended.

Assign Each Column in The Source Data a Unique Title

To have an easier time analyzing the data using a PivotTable, give each column a title that fits the data set you are working with. You can use bold or upper case to differentiate similar datasets based on your preference.

Categorize Each of the Columns

To categorize columns, highlight an entire column and assign the appropriate category from the drop-down menu in the Home tab. You can also use the Format Cells tab to specify how you would want the data displayed.

Formatting of the Values in a Pivot Table

After creating the PivotTable and populating it with your data from the source, you want to design the layout and format it to enhance the readability of your report. To change the layout of your PivotTable, you tweak the fields, columns, and rows or apply a predefined style and conditional formatting based on your preferences and needs.

Compact Format

You can use the expand and collapse buttons to display or hide details within your row labels while in compact form. This saves space and makes the report more readable. Besides, it leaves more room for numeric data as the row label takes less space. You can specify this as your default layout for your PivotTables.

Outline Form

You can have your subtotals displayed at the top of every group using the outline form.

Tabular Form

For your PivotTables, you can have the tabular form display one column per field, thus providing space for any of the headers you have created for your report.

To apply any style to the PivotTable, you can choose one from the quick styles tab on the ribbon. The Design tab at the PivotTable Styles group gives you the different styles available and enables you to customize your report as preferred. Notably, banding columns or rows makes it easy for you to format whole columns and rows in one go.

Using the PivotTable Analyze Tab

The Analyze tab has different commands which enable you to explore the data on the PivotTable. Ribbons under the Analyze tab enables you to:

Expand and Collapse a Field

This ribbon helps you expand or collapse any nested fields within the PivotTable.

Group and Ungroup Fields

You can define your own clusters using the grouping and ungrouping ribbon. This makes it possible to combine similar data for easy readability.

Active Field Settings

The active field setting makes it possible to set field options by highlighting a value within the field. You can customize labels within the field from the field settings dialog box and filter what you would like seen within any region.

Designing Your PivotTables

Excel’s default formatting can be bland and unreadable at times. Fortunately, you have five formatting options that help you create a visually elaborate PivotTable. You can find this under the layout section of the Design tab, where you can restructure how you want your field to appear.

Pivot Tables Good Practice

Use Excel Tables as A Source for Pivot Tables

Notably, it is not a must for your source to be an excel table. Still, this makes it easy to expand and adjust your data as required. Besides, if you add data to the excel table, you do not need to do the same for the Pivot Table as it will automatically be added.

Have Different Fields for Different Quarters

Not having each field represent a particular quarter of data is considered wrong data arrangement. This impedes proper analysis by the PivotTable. You can do this on the PivotTable Fields drop-down menu as you choose fields to add to your report.

Overall, PivotTables are a powerful tool that comes in handy when calculating, summarizing, and analyzing significantly large and detailed data sets. Proper knowledge of its features should enable a user to provide a precise analysis of said data in an organized and summarized manner.

Ten Excel Mistakes That Are Plaguing Your Daily Microsoft Excel Use

Thu, 20 May 2021 09:56:00 GMT

Ten Excel Mistakes That Are Plaguing Your Daily Microsoft Excel Use (And How to Solve Them)

Ask any IT professional who’s ever worked as a helpdesk administrator about common tickets, and you’re bound to hear numerous tales of beginner’s mistakes in Excel. Some inquiries will entail legitimately tricky questions. Others might be finance or accounting professionals trying to get them to do their work on the sly. But you’ll also get a raft of often avoidable beginner’s mistakes that are usually made over and over again. Here’s some of what you might hear, which may be familiar if you use Excel yourself.

Mistaking Excel for Other Applications

Non-IT staff who need a relational database may be using Excel — poorly — to fulfill those functions. Experienced users know Excel is not the solution for housing data that needs to be continually updated, searched, organized, displayed in multiple ways, and shared among various users. You may even hear that non-IT staff have referred to an Excel worksheet as their “database,” even as they request help displaying Excel data in specific ways. Alternatively, some users utilize Excel to manage lists when they could be using simpler and more effective tools for this purpose.

Using a Draft Worksheet as the Final Document

For some reason, employees often use the same worksheet they used to calculate their work as their final document. Taking the time to create a separate worksheet on which outcomes reside can help Excel users identify errors in their work more effectively and create a more compelling presentation.

Failing to Check Their Formulas

It’s easy to set up the wrong formulas, but the wrong formulas can result in expensive errors in many cases. Employee errors have resulted in inaccurate financial statements submitted to regulators, procurement departments ordering the wrong quantity of goods, and other serious mistakes. Excel users should always take the time to cross-check their calculations to ensure their formulas work.

Adding Design Features That Impair Updates

Worksheets that don’t update properly are often the result of the inclusion of blank rows designed to make the worksheet more aesthetically pleasing. There are ways to accentuate Excel worksheets, but the data and calculations should always come first. In Excel, accuracy should not be sacrificed for appearance. In fact, forgoing aesthetics on sheets where the calculations are performed is likely the best bet. Users should leverage a separate sheet to provide and display outcomes. That sheet can and should be enhanced with design features, not data or formula sheets.

Not Using Data Validation

With worksheets in which multiple employees inputted data, sometimes the expected updates don’t occur because the data inputted is inconsistent. For example, the Frequency function won’t work properly if a column contains multiple abbreviations or spelling of a specific text string. Using data validation can force users to input the correct data by forcing them to choose their inputs from a narrow selection set.

Improperly Merging Cells

Another design issue that can impair formulas and functions? Inadvertently merging cells over a cell or cells containing key data. Keeping cell mergers confined to the top row only and away from the data itself can help users avoid this mistake. Avoiding cell mergers on any sheet except for that in which your outcomes are housed is even more effective.

Hard Coding Data into Cells

Sometimes users type the formula and data into each cell rather than have the data in one sheet and have formulas in another sheet reference it. By hard coding the data in each cell, users waste time and increase the risk of errors that take considerable time to correct. If there is data in one sheet and formulas in the other, and an error arises, users can check the formulas quickly and make the necessary corrections. But if hardcoded, users need to review every single cell to find the typo or typos that created the error.

Mixing Text with Data

Formulas and functions are useless when applied to columns that contain a combination of text and numbers. Sticking with one data format in each column can ensure regularly and accurately updated worksheets. But even a single string character mistakenly inputted in a column of numerical data can skew an entire worksheet.

Formatting the Worksheet for Printing Accurately

Printers jam all the time. But the odds of them jamming are greatly increased when employees inadvertently print their entire worksheet, rather than just the relevant data. It’s an avoidable error that can waste IT staff time, not to mention reams of paper, when all that an employee needed to do was choose the “Print Selection” option.

Waiting Until the Last Minute

Excel users are often assigned complex tasks, which may involve a good deal of problem-solving. Procrastination may have them reaching out to IT to help them figure out quick fixes for complex problems. Excel can help users sort, organize, and transform data. But it can’t help them identify which data to gather and input, nor how to input it to manipulate it the way the task requires. Nor can IT staff. Whether a complex optimization models’ results are due on the CEO’s desk in an hour, if the proper time isn’t allocated to the Excel task in question, it won’t get done by the deadline.

Helpdesk IT staff routinely receive calls about Excel, no matter how many trainings are provided or how many workers note they are Excel experts on their resume. Some employees do take the time to grow their knowledge of the program and improve their skills. Others, unfortunately, continuously make the same mistakes, costing IT personnel the time they could use to improve the organization’s tech stack, upgrade its security, or enhance its ecommerce operations.

If your business’ IT staff are similarly consumed with Excel problems or other mundane inquiries, it’s time to consider outsourcing your helpdesk. Working with an experienced IT firm like tech42, you can ensure that your staff are getting the daily IT support they need while your IT staff has the time they need to help your business grow.

We work with businesses in the Wilkes-Barre and Scranton area, offering outsourced helpdesk services and managed IT services and professional support for your cloud, network, security, data migration, phone system and software needs. Our experienced staff work alongside your team to provide the customized solutions you need to secure, scale, and support your business. And we employ a partner agnostic approach, pursuing only the tech solutions that will help you achieve your desired outcomes.

We at tech42 look forward to collaborating with you and your team. Contact us today to get started.

What the Colonial Pipeline Attack Can Teach Small Businesses

Tue, 18 May 2021 10:11:00 GMT

What the Colonial Pipeline Attack Can Teach Small Businesses

Each year, cyberattacks and cybercrimes have been growing in both quantity and sophistication, costing businesses, governments, and individuals billions around the globe. As IT security professionals and law enforcement authorities scramble to keep pace, they often find themselves addressing the aftermath of cyber incidents that could have been easily prevented. Despite the increasing frequency and magnitude of these events, too many businesses still fail to implement the proper measures to safeguard their systems, making themselves easy targets for cybercriminals.

The ransomware attack on the Colonial Pipeline is illustrative of this trend. The recent attack on critical national infrastructure that provides gas to 45 percent of the Southeastern United States occurred as a result of the Colonial Pipeline Company’s significant cybersecurity vulnerabilities. While Colonial Pipeline earns hundreds of millions in revenue each year, businesses of all sizes and industries share the same vulnerabilities because they have not adequately prioritized cybersecurity.

The Colonial Pipeline Attack, In Brief

On May 7, a group known as DarkSide successfully breached Colonial Pipeline’s network through a spearphishing link. They sent emails that appeared legitimate to the company’s employees encouraging them to click on a link. Once an employee did, they inadvertently downloaded ransomware — a type of malware designed to encrypt key systems, after which criminals can demand a ransom for their release. Further, DarkSide stole 100 gigabytes worth of sensitive information, which they threatened to publish online if the company did not pay approximately $5 million.

Contrary to best practices, Colonial Pipeline did not appropriately segment their communications network from their operational technology (OT) network. As a result, DarkSide’s ransomware encrypted key operational assets at one of the company’s gas facilities. The company’s emergency response planning documents did not include a contingency for cyberattacks, however, key personnel, fearing their OT network had been or could be further compromised, shut down the pipeline.

As a result, consumer panic buying resulted in fuel shortages and inflated prices in multiple states. The White House and state government officials issued emergency declarations, and politicians across the ideological spectrum called for further regulation. Though the company paid the ransom, they were forced to restore operations from backup data rather than decrypting their compromised systems. The service shutdown itself lasted six days, yet the consequences for the company and consumers have lasted considerably longer.

The New Reality of Ransomware Attacks

Unfortunately, ransomware attacks are not new and are growing in quantity and scope. Often perpetrated by overseas actors, asset recovery is extremely challenging in most cases and impossible in others. Companies must work to prevent these attacks from occurring, as once a cybercriminal has found access to your network, it’s too late to act. The Colonial Pipeline attack is a showcase of common IT security gaps , including:

Failing to properly segment their communications network from their OT network.
Having inadequate employee cybersecurity awareness training in place.
Employing ineffective security measures to prevent suspicious downloads.
Lacking a dedicated cybersecurity manager with the authority to effectively manage network security.
Not having an emergency response plan that included contingency planning for cyberattacks.

These gaps are not only present at large companies. In fact, they may be more pervasive at small businesses, whose senior leaders may believe their firm is too small to provide an enticing target. However, even among those businesses that strive to take cybersecurity seriously, it is often deprioritized de facto , as:

Overburdened in-house IT staff do not have adequate time to effectively secure their systems given other daily responsibilities.
In-house generalists lack the expertise to properly safeguard their assets, as well as the time to develop the necessary proficiency.
Budgetary constraints and organizational dynamics have impeded the firm from hiring a dedicated cybersecurity manager.
Myopic management has limited the scope of emergency planning to include only a narrow set of emergencies.
Employee cybersecurity awareness training has been inconsistent, ineffective, or both.

However, no matter the current state of your IT practices, Colonial Pipeline should serve as a warning about the immediate need to ensure cybersecurity practices. And in case, other leaders at your team still believe that your company is too unimportant to be a target, consider:

DarkSide specifically disavowed a political motive in their attack against Colonial Pipeline. In other words, they were in it for the money.
A recent Accenture study found that small businesses make up 43 percent of cybercrime targets.
Another recent study found that 71 percent of ransomware attacks target small businesses , given that cybercriminals know small businesses usually have fewer security measures in place than large companies.

What You Can and Must Do Now to Prepare

No matter whether you’re a rapidly scaling tech company in Silicon Valley or a scrappy Electric City start-up that’s just rented your first office, you must take immediate steps to safeguard your IT assets.

Update/Upgrade Your Security Measures

Make sure that your anti-malware and anti-virus programs are constantly updated with the latest versions. Also, make sure your IT staff are keeping current on new software patches and applying them to prevent criminals from exploiting vulnerabilities.

Develop an Effective Emergency Response and Backup Plan

Update any existing emergency plan by incorporating common cyber incidents that may occur. Clearly delineate roles and responsibilities so that your team can act quickly in case of an attack. Also, if you don’t already have one, develop a data backup and recovery plan that keeps copies of your data somewhere offsite and secure. If your network is ever compromised, regularly updated backups can help you resume operations quickly.

Utilize Access Controls to Mitigate Your Malware Risk

Companies don’t just need to be targeted to fall victim to ransomware. Often, an employee may download software that may seem authentic but is, in fact, malicious. Safeguard your assets by restricting the ability of employees to download and run software on your network.

Train Your Employees

Cybercriminals often go to great lengths to dupe employees into believing that an email they have sent is from a legitimate source, or the software they are downloading is authentic. However, employees who have been properly trained can often spot inconsistencies that may help them flag these efforts as fraudulent. Hold regular training with employees that include knowledge checks. Also, make sure to update the curriculum regularly, integrating the latest best practices and tips for recognizing cyber threats.

Managing IT security can be challenging even for experienced staff. And when you’re running a small business with everyone wearing multiple hats, your IT staff likely lack the time to properly secure your business. In fact, your IT department could be just one person, managing everything until you scale enough to hire more people. But you don’t need to wait to provide IT with the resources it requires to support and protect your business. When you partner with a managed services provider, you enjoy the benefits of a secure IT infrastructure that can be tailored to your business needs.

tech42, which works with Scranton and Wilkes-Barre area businesses, not only provides the infrastructure, but also the IT services, your business needs. You can free your IT staff up from time-consuming, basic helpdesk duties, giving them time to safeguard your business and perform revenue-driving work. We keep on top of the latest security best practices and emerging threats and can help you develop and establish the necessary internal policies and protocols to keep your business safe.

Looking to get started? Contact us today and take the first step towards securing your business.

Top 5 Benefits On Microsoft Office 365 Over Traditional Microsoft Office

Sat, 08 May 2021 10:16:00 GMT

The Top 5 Benefits On Microsoft Office 365 Over Traditional Microsoft Office

Not many people have embraced the cloud-based Office 365 despite its obvious benefits over the regular desktop version. The regular Office version on your desktop works offline and doesn’t require monthly or yearly subscriptions. But it has certain serious limitations that make the move to its cloud-based version worth all the trouble.

Here are the top 5 benefits of Office 365 over the regular Office:

You can work from anywhere

Office 365 gives you the flexibility to work from anywhere since all you have to do is to log into your account because it’s cloud-based. You can even carry over any unfinished work from the office to your small study room at home without necessarily tagging along with your office computers.

The regular Office 2019, or whichever version you have, sits on your desktop or mobile device, which you will have to carry around to finish up any unfinished business or create new documents on the move. This can be quite inconvenient especially if you are traveling.

It has important features for collaboration

One reason to go for Office 365 is the collaboration features that allow you and your team to work on a single document in real-time. For example, you can have an Excel sheet that requires data from different team members. Each member would only have to log into the Office 365 account, access the Excel document, and fill in their part.

You would never have to combine several documents — as an exercise that can be time-consuming and hectic if you used the regular Office apps on your desktop. This is because every member would have to create a separate document and send it over, so they can be merged for the final product.

Provides access to the latest versions of Office apps

With Office 365, you would never worry about missing important updates and upgrades. Whenever Microsoft releases new versions or features, your Office 365 suite updates automatically and the new features become available immediately.

As for the regular Office, you may have to wait for about 3 years for a new version to become available. Within this time, you have to bear with the outdated features that offer you limited functionality. This may impact your productivity negatively.

Enhanced security features

If you are always worried about the security of your data, choose Office 365. This is because you give up the burden of data security to Microsoft the moment you sign up for their services. And you can trust them for the best job.

Major security features on Office 365, but missing on your regular desktop Office include:

Data loss prevention
Email encryption
Advanced threat analysis
Mobile device management
Multi-factor authentication
Exchange online protection

You could never go wrong with Office 365, and if the worst was to happen, you would only have to log into your account from anywhere or any device to retrieve your data stores safely on the cloud.

Work with what you know

Even with the addition of new features, you won’t have any problem with Office 365. This is because you can always continue working with familiar features, as you learn the new ones. You won’t have to lose any time training your staff to handle the new features, and production will continue as people familiarize themselves with added functionalities.

If you are looking to adopt the cloud-based Office 365, and drop the desktop version, but don’t know where to begin, you could approach us for help. We have years of experience and professionalism, and the infrastructure needed to handle all your IT services expertly. Please visit our site for more information.

What is Cloud Network Security?

Wed, 28 Apr 2021 10:13:00 GMT

What is Cloud Network Security?

The cloud has become a standard in how we store digital information over the last couple of decades. It still requires security, especially if you host your cloud server. Vulnerabilities are there when you rely on the cloud for various hosted services. After all, many of those services are what keep your business going. Or, it may be you send applications out to customers that run off the cloud. What kind of cloud network security should you consider? Let’s define the types of security you need.

Cloud Network Security: What Kind of Threats Does Your Cloud Network Have?

Cyber threats are numerous nowadays, and things can easily slip by you if not paying attention. Having good cloud security prevents issues from unauthorized access to data theft.

Hacking is far too easy today without the best security tools available. And, even on-site data theft could happen if you don’t have proper authorizations on who accesses data in the cloud.

When you have a good security plan in place, you’re protecting data and your technological infrastructure . The best thing is when you invest in cloud security, it’s not a set process you’re forced into. All good cloud security plans customize to your specific business needs.

There isn’t any question the cloud contains some of the most sensitive data your business likely has stored. What type of security do you need now to prevent breaches, data leaks, or targeted attacks?

Cloud Network Security: Complete Visibility of Your Data

The types of cloud security you get all depend on what type of cloud service you have. Public and private cloud services are very different, though both still require some uniform security methods to work effectively.

Gaining complete visibility into the data you have available in the cloud should become a security must-have. Using an API here , you can see what you have in the cloud and who has specific access to the data.

Most importantly, you need to know who’s accessing this data at specific times. You also need to know what devices they’re using to get that information.

An API is critical here to give a 360-view of cloud usage. Yet, it’s not the only security device to rely on.

Control Your Cloud Data

How much control you have over your cloud data is just as essential. Make sure you always have some form of control over the data you store to avoid potential breaches.

A Data Loss Protection (DLP) solution is a good idea to prevent unauthorized access. Also, be sure to classify the data you have so those with access know what part of it is overly sensitive.

All collaboration controls need looking at as well. Only set up collaborations with employees you trust. Using encryption is another must when sending cloud data from one source to another.

Other Security Tools, Plus Compliance

Consider an access control tool that can help block unauthorized users from trying to access cloud data. Firewalls help tremendously on this, including basic virus/malware protection to prevent intruders.

Behavior analytics is an additional tool you shouldn’t be without. Being able to look at who accesses your cloud data at all times is your only way to real security management.

Of course, having protocols in place to help you stay compliant with your cloud data is at the top of the list. One thing you don’t want is to face fines for having sensitive information breached.

A risk assessment is also a good idea to see where your biggest cloud vulnerabilities are.

Where can you get the best cloud security for your company? Visit us at Tech42 to learn about our cloud security services. We help eliminate the “lingo” so you understand how our security protocols help.

Website Accessbility

Wed, 14 Apr 2021 17:02:00 GMT

MEASURES TO SUPPORT ACCESSIBILITY

Tech42, LLC takes the following measures to ensure the accessibility of the Tech42, LLC Website:

Include accessibility as part of our mission statement.
Integrate accessibility into our procurement practices.
Appoint an accessibility officer and/or ombudsperson.
Provide continual accessibility training for our staff.
Include people with disabilities in our design personas.

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Tech42, LLC website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

ADDITIONAL ACCESSIBILITY CONSIDERATIONS

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication, after a session expires, does not cause loss of data. Some videos have sign language interpretation.

FEEDBACK

We welcome your feedback on the accessibility of Tech42, LLC website. Please let us know if you encounter accessibility barriers on Tech42, LLC website:

Phone: (703) 493-1796.

Postal address: 298 Smith Street, Dunmore, PA 18512

We try to respond to feedback within 5 business days.

COMPATIBILITY WITH BROWSERS AND ASSISTIVE TECHNOLOGY

Tech42, LLC website is not compatible with: browsers older than 3 major versions” or “Mobile operating systems older than 4 years old. Mobile: Not supported on Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers.

TECHNICAL SPECIFICATIONS

Accessibility of Tech42, LLC website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
WAI-ARIA
Javascript

These technologies are relied upon for conformance with the accessibility standards used.

LIMITATIONS AND ALTERNATIVES

Despite our best efforts to ensure accessibility of Tech42, LLC website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Tech42, LLC website:

Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the ‘report issue’ button if you encounter an issue.
Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days.

FORMAL APPROVAL

Formal approval of this accessibility statement is approved by: Tech42, LLC

FORMAL COMPLAINTS

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

Managed IT Services For Law Firms Scranton & Wilkes-Barre

Sat, 03 Apr 2021 12:59:00 GMT

Managed IT Services For Law Firms

Technology is increasingly becoming an integral part of how law firms are run. It facilitates continuous communication and exchange of information within the firm and with clients. However, despite the benefits it may offer, there are risks that it brings. Anytime your office network fails, operations will be affected. You might benefit from managed IT services .

Another key element to consider is the security of your network and systems. Any breach of your systems can compromise your firm and clients’ privacy, exposing you to potential lawsuits. Data suggests that 25% of law firms in the US have been affected by a data breach. Therefore, it is crucial to take appropriate measures to safeguard your IT infrastructure.

Of greater importance is your team’s ability to focus on core business functions without worrying about breaches. This is where Tech42 LLC comes in. We offer managed IT services to law firms, ensuring you are protected at all times.

How Your Law Firm Will Benefit from Managed IT Services

One of the binding agreements in the legal field is client-attorney confidentiality. In addition to client information, you also hold tons of firm and employee data that’s sensitive. Such data, if accessed, can be used maliciously by cybercriminals. Along with managing such threats, managed IT services offer additional benefits.

Access the Best Security Infrastructure

Cybersecurity systems are continually evolving to address new threats. As part of our law firm IT management service, you will get access to the best cybersecurity technologies. As new solutions arise, we incorporate them to ensure your security is not compromised. This is accompanied by the use of Remote Monitoring and Management (RMM) technology that enables us to monitor your systems automatically and continuously.

Easy Access to Information

At any given moment, your legal teams may require to access information that’s crucial to a case. Any system failure preventing access can have significant consequences for the case and to the firm. Our solutions allow your attorneys to store files in the cloud. This allows them to access files from anywhere and at any time with any internet-enabled device. More importantly, cloud storage adds another layer of security, reducing the risk of breaches.

Helps You Achieve and Maintain Compliance

Due to the increasing threat of cyber threats, several regulations have passed in recent years that organizations should comply with. Some such as the California Consumer Privacy Act (CCPA), have been instituted by government bodies. Various industry bodies have established others, such as the PCI-DSS security standards and HIPAA regulations.

While providing legal services, you will be required to remain compliant with various regulations. For instance, you will need to comply with HIPAA regulations for cases that involve clients’ medical data. As you will be handling credit cards and your client’s financial information, complying with PCI-DSS is also necessary.

Failure to comply, even in the absence of a breach, exposes your firm to stiff fines and penalties. Ensuring that you meet all the compliance requirements can be challenging. With our managed IT services specifically for law firms, you can be sure that your firm is compliant at all times. Over time, compliance standards are adjusted to cater to evolving threats. As such requirements are adjusted, so are our standards, leaving no room for exposure to non-compliance fines.

Improved Productivity

A law firm’s productivity is directly linked to productivity. Whereas there are different metrics used to calculate productivity, the main one is utilization rate. This is the amount of time your attorneys spend on billable work.

In a technologically-driven ecosystem, any IT issues such as slow internet and breakdown in servers, all of which are inevitable, can significantly impact the utilization rate. Instead of having your legal teams spend time addressing such issues or waiting to get fixes, use managed IT services.

To begin with, our services will significantly reduce the frequency of such occurrences. And, when they occur, we will respond swiftly to get you back online. By reducing network downtime, your team can focus more on client tasks, allowing them to get more done.

Enhances Collaboration

Depending on the type of case, different members of your team may be involved. Due to multiple workloads for each and varying schedules, there may be delays. This is especially so if collaboration is necessary between offices in separate locations.

Managed IT services can help you address this challenge. With the knowledge and confidence of your security along with cloud services , you can collaborate remotely. This eliminates the need for face-to-face meetings. Each member can work on the project remotely and at their convenience. Such enhanced collaboration ensures that there are no delays in handling such cases.

Reduced Operational Costs and Level Playing Field

The need to put in place cybersecurity measures is undeniable. However, taking an in-house approach comes with several hurdles. You will require to dedicate substantial floor space, human resources, and invest in IT infrastructure, among other things. The cost of setting up is high, and running the program will significantly increase operational costs. As such, setting up such a robust program is not a viable option for small firms.

Managed IT services, eliminate the need for such extensive in-house efforts to maintain cybersecurity. You will gain access to the best IT infrastructure without the need to own it, all for a monthly subscription fee. Compared to the cost of hiring IT personnel, the subscription fee is highly manageable. Moreover, we will handle any necessary infrastructure upgrades.

Continuous Monitoring and Support

Regardless of how robust an IT environment is, it requires round-the-clock monitoring. This ensures day-to-day technical issues are addressed, and any potential threats are identified and nullified before they can impact your systems.

In addition to continuous monitoring, we offer our clients support to address any concerns.

How do We Go About it?

To ensure your practice is safe, we will customize a solution that suits you. This begins with an on-site discovery process to identify possible issues within your IT ecosystem. From there, our IT specialists will develop the necessary strategies to secure your firm.

Reach out to us today to access technology and solutions that will take your law firm to the next level.

Strategic Information Technology Planning in 2021

Sat, 03 Apr 2021 12:48:00 GMT

Strategic Information Technology Planning in 2021

For many companies, finding the perfect balance between business best practices and complex computer systems is the ultimate deal-maker as far as revenue optimization goes. Often, this means keeping up with the non-stop software, hardware, procedural, and system changes.

And the reward? Businesses get to serve their customers better, thanks to increased access to information, employee engagement, and rapid response to changes and challenges. But to achieve all these feats, you first must devise a strategic IT plan to facilitate informed decision-making and realization of set goals.

In this section, we’ll expound on the significance of a detailed business technology plan, which includes:

Business continuity
Remote workforce empowerment
Security enhancement
Enhanced innovation and agility

Business Continuity

In a word, business continuity is the ability of a business to continue to deliver services and products amid a disruptive incidence. Operating a business comes with its fair share of risks that may cause a costly disruption and revenue loss when not planned for effectively.

Ask yourself, would your business survive and continue operating in the face of a disaster like theft, cyberattack, or fire? If the answer is no, then that’s a sign you need to leverage IT to draft a strategic business continuity plan.

If you don’t have an existing business continuity plan, your first assignment is to conduct an all-inclusive business processes assessment, map out the most vulnerable areas, and determine the potential loss if a risk was to occur. After knowing your business plus its weak links, you want to leverage that information to develop a proactive plan, which involves the following steps:

Identify your goals and objectives – does your business continuity planning extend beyond managing the IT systems? If Yes, then capture the other functions as well.
Gather an emergency preparedness team – These may include key business decision-makers who can add value to the risk management process.
Conduct a business impact analysis – This goes beyond just identifying your company’s biggest potential threats; it also involves discussing and analyzing the potential impact of reducing, eliminating, or modifying critical business functions.
Determine the essential services/functions that would potentially be impacted by a risk occurrence – These may include inventory management, customer service, supply continuity, order fulfillment, etc.
Draft a strategic plan for every vulnerable business function – For instance, for inventory management and supply continuity, you must have viable options to consider if your primary shipping partner faces a disruption.
Review to ensure you capture every business function in the plan.
Continuously test, revise, and update the plan to stay on top of new trends and developments.

Remote Workforce Empowerment

Over the past couple of years, the work-from-home setup has been increasing in popularity worldwide, with businesses seeing it as a smart way to improve operations and save on costs. However, when COVID-9 struck, working from home became the new normal, with one office previously consisting of 100 employees suddenly turning to 100 offices distributed remotely.

Unfortunately, that also triggered the rise of cybercrime as data thieves and hackers saw an opportunity to target unprotected or unintentionally careless remote employees. Besides cybercrime, the remote workforce environment is also susceptible to other risks like system outages, network downtime, and project management.

Without proper IT planning, managing or mitigating the remote workforce challenges and threats can be a stumbling block, and the potential repercussions are unimaginable. Business leaders must empower the remote workforce by:

Keeping them engaged and creating an environment where employees can raise their concerns and share their opinions.
Providing periodic virtual training and mentorship to raise awareness on digital security best practices for keeping cybercriminals away.
Equipping the workforce with the right resources they need to undertake business activities without compromising their security posture.
Providing corporate applications that can be accessed effortlessly by the remote workforce.

Security Enhancement

A well-articulated business IT plan also helps in enhancing internal and external security. The goal is to determine how your business intends to leverage technology to stimulate growth then draft a security strategy to support the same.

To develop a strategic IT security plan, top executives like the chief information security officer (CISO) need to oversee all security-related business functions and unmask all the potential vulnerabilities. That’s the only way of improving your company’s security posture and mitigating risks.

Having a strategic security plan helps enhance decision-making, better aligning OT strategies with business practices, and keeping up with the ever-changing regulatory requirements. When fully developed, a strategic IT plan helps executives manage risks appropriately, foretell where the plan leads, and leverage it to execute vital tasks.

Innovation and Agility

In the business world, one thing’s for sure; consumer needs will keep changing seasonally as technology also advances every day. That’s why your business needs to practice strategic IT planning to keep up with the dynamism. A technology plan sets the foundation for coming up with new ideas and products to fulfill customers’ needs and becoming agile in implementing the same.

Developing an IT-enabled innovation plan involves:

Defining your objectives. That is, what do you want to achieve with that innovation? And while at it, ensure you don’t deviate or contradict your long-term goals.
Understanding your market thoroughly. Who are your customers, and how will the innovation help address their needs? To answer that, first, you must understand what happens in the market, i.e., what are your competitors up to? If they’ve previously come up with a similar innovation, how unique will yours be?
Defining your value proposition. Your innovation should aim to create a competitive advantage by either saving your customers time or money. Therefore, you should plan to make your invention more durable, convenient for use, affordable, and value-optimized.
Establishing your innovation systems and techniques. Executing your innovation plan in an agile and scalable manner requires you to define and gather the procedures and practices necessary to breathe life into the innovation.

Conclusion

Having a strategic business IT plan is cool, but that’s not the end of the road. You want to ensure that the strategies are aligned with your business processes and function. And another thing, be sure to break down your long-term goals into smaller units that are feasible within your preferred timeframe and budget. Finally, don’t forget to make it an ongoing process to keep pace with external forces like market disruptions.

Have you completed your 2021 IT plan already? If NOT, it’s not too late as we can help. Contact us to schedule a no-obligation virtual meeting with our tech professionals, and let us help you develop a sustainable technology plan.

Managed IT Services In Scranton & Wilkes-Barre

Sat, 03 Apr 2021 12:35:00 GMT

Managed IT Services In Scranton & Wilkes-Barre

As your business grows, so does the complexity of your IT infrastructure. With more devices, software applications, and data to manage, it becomes increasingly challenging to keep everything running smoothly. This is where our Managed IT Services come in.

At Tech42, we specialize in providing comprehensive IT management and support to businesses like yours. By partnering with us, you can take advantage of our expertise in managing complex IT systems, while freeing up your internal resources to focus on core business activities.

Here are just a few reasons why you should consider our Managed IT Services :

Proactive maintenance and support – Our team of IT experts will monitor your systems around the clock to proactively identify and address any issues before they become major problems. This helps to minimize downtime and ensures that your business operations are always running smoothly.
Enhanced security – With cyber threats becoming more sophisticated every day, it’s critical to have a strong security posture in place. Our Managed IT Services include advanced security measures such as firewall protection, antivirus software, and data encryption to keep your business safe from cyber-attacks.
Predictable costs – With our subscription-based pricing model, you can enjoy predictable, affordable costs for your IT management and support needs. This helps you to budget more effectively and avoid unexpected expenses.
Access to expert support – Our team of experienced IT professionals is always on hand to provide fast, effective support whenever you need it. From basic troubleshooting to complex IT projects, we’re here to help you get the most out of your technology investment.

Our Managed IT Services can help you to streamline your IT operations, improve security, and reduce costs while freeing up your internal resources to focus on core business activities. We would be honored to partner with you and help you take your business to the next level.

Healthcare: Managed IT Services and Support

Thu, 18 Mar 2021 02:08:00 GMT

Healthcare: Managed IT Services and Support

In any business, you will not be able to do everything on your own. Today, even the most successful healthcare organizations will need help to effectively and efficiently manage and protect their networks, applications, and IT operations. Today’s healthcare organizations are trying to effectively manage dispersed networks and mobile environments while trying to protect patient data and payment data from possible cyber attacks.

Healthcare IT professionals need to have complete access to support systems, devices, applications, medical records, and more using a variety of platforms. IT professionals will also need to be able to secure a substantial amount of sensitive information that is stored on their networks, which makes the medical industry a captivating target for cybercriminals.

Healthcare organizations are also held to firm compliance regulations, such as HIPAA, and have to ensure partners and associates are always meeting the standards and requirements that have been set. In 1996, HIPAA was established to secure companies that managed personal health records and data, ensuring they adhere to a strict set of procedures and roles when accepting, managing, and saving patient information.

In recent years, there has been a 25% year-over-year increase in healthcare data breaches. This has put an incredible strain on medical facilities and their staff. tech42 LLC has those sharp eyes and helping hands to combat incoming threats and create a worry-free network by managing databases, monitoring site systems, or maintaining the entire IT environment.

Healthcare: Why Do You Need Managed IT Services?

With tech42 LLC managing your IT services and technology, you will be able to focus on treating your patients and supporting your customers. tech42 LLC has provided high-quality IT managed services for more than a decade, helping medical organizations:

Improve IT performances
Reduce operating costs
Increase productivity
Increase quality
Ensure your IT systems up-to-date and relevant

tech42 LLC’s solutions enable security and support professionals within medical organizations to obtain access to medical devices and remote systems safely and securely. A well-managed IT infrastructure will become invisible when it is being managed properly. We understand what it takes to provide support to a true mission-critical environment.

Healthcare: Compliance Services

With tech42 LLC managing the network for your medical facilities, your physicians, providers, and medical staff will be able to do what they do best: taking great care of patients and providing healthcare. Reliable IT support is necessary and critical for maintaining a healthy and stable computing environment, as well as for staying current on your IT requirements as the medical facility grows.

Our experience in the medical environment and experience with HIPAA compliance and EHR software gives us the edge to fully service your medical facility’s IT needs. tech42 LLC will do this by collaborating with your medical facility to:

Provide a review and updates on your HIPAA policies and procedures
Assess any current or potential risks to your patient information
Implement policies and procedures that will protect patient records
Conduct a vulnerability assessment
Perform multiple tests to ensure all vulnerabilities from the assessment are eliminated

Cybersecurity Services

tech42 LLC’s services also address the three-legged monster known as cybersecurity – prevention, detection, and response. Cyberattacks and breaches are on the rise in the medical industry, and patient data and patient lives are at stake. Due to the various channels by which medical facilities are vulnerable and can be attacked, in addition to the impact of recent attacks and breaches, security should always be at the center of discussions.

As a small/medium-sized business owner or manager, it is critical to have an awareness of all cybersecurity related-risks. With a greater understanding of cybersecurity risks, you will be able to implement an infrastructure that can successfully mitigate those risks. If your current infrastructure is not being protected from cyber attacks, it is time to find a solution provider that can protect your network.

tech42 LLC can deliver a cybersecurity program to mitigate risks and improve the quality of delivery. Some common objectives of an efficient cybersecurity program will include:

Designing a cybersecurity strategy
Mitigating current and possible threats and exposures
Demonstrate cybersecurity risk reduction
Ensuring your cybersecurity program is aligned with your business objectives

tech42 LLC has the expertise and the equipment to improve your cybersecurity strategies and protect the technology of your medical facility.

Telemedicine Services

Today’s healthcare providers will face a variety of challenges including increasing patient loads, rising costs, and a shortage of medical professionals. More medical facilities offer visual communication solutions that will allow patients to interact with healthcare professionals who may not be available locally. Telemedicine and telehealth technology has changed the way medical facilities deliver services.

However, these new solutions utilize complex technologies that will require responsive management. tech42 LLC’s solutions will streamline the deployment and management of your medical facilities’ telemedicine solutions. Successful remote care management solutions that meet your goals will require high-quality technology and crisp execution.

Support for EHR/EMR Solutions

tech42 LLC’s EHR and EMR services will allow your medical facility to stay up-to-date with ever-changing market trends, patient needs, customers, needs, and regulatory frameworks. Through a decade worth of experience in supporting the top ERP solutions for customers across the Scranton and Wilkes-Barre areas, we will ensure you have an EMR/EHR solution that will match your needs.

We will also ensure your EMR/EHR solutions are implemented in a way that will allow you to achieve the highest value from your investment. Through our knowledge of EMR/EHR solutions, we will help you implement and operate the essential processes of your business with the highest efficiency and precision. Whether you want to implement a new EMR/EHR solution or upgrade your current ERP solution, tech42 LLC’s team will provide you with relevant information to ensure you have the resources you need.

Our services will transform your medical facility by ensuring your team has all the tools and resources it needs to run at peak efficiency. Our managed services solutions will control every technical aspect of your medical facility. This includes a 24/7 help desk staff for doctors and staff and assistance with audits and continuity. When combined with our monitoring services and other services, we can help protect your entire facility through the proper assessment and monitoring your the IT foundation of your medical facility.

Manufacturing & Industrial IT Services

Sun, 07 Mar 2021 20:20:00 GMT

Manufacturing & Industrial IT Services

Streamline Your Technology and Boost Productivity and Profitability

There has never been a moment since the industrial revolution when technology has greatly impacted manufacturing as it does now.

New digital technologies are helping manufacturers streamline very complex processes. Industries and manufacturers are leveraging new tech to boost their productivity, lower their overheads, and increase profitability.

The demand for higher quality products at lower prices has been the driving force behind the current industrial and manufacturing revolution. At the core of all these new technologies, however, is communication.

Leverage Technology to Improve Business Communications

Industries must adopt seamless modern technologies to interconnect their facilities and administrative units first. This is vital to reaping all the benefits of today’s information and communication technologies. Tech42 is a tech company that specializes in helping manufacturers lay the foundation for reliable communications throughout a business.

We strive to equip forward-looking businesses with the latest and most innovative communications technologies. We believe that many manufacturers today could increase their output and profitability by as much as 100% if only they leveraged modern communication technologies.

Tech42 can help your business improve inter-team communications by setting up synchronized communications. The research, production, engineering, and sales teams can then collaborate to develop better products and get them to market faster than ever before.

New communication systems are designed to help teams spot customer buying patterns and understand product performance in the market. Manufacturers in the make-to-order market, in particular, need reliable communication methods that enable the business to adapt to any unexpected changes in the production channel.

Simplify Complex Supply Chains

Today’s market is the most competitive ever for any age-old industry. It demands a transparent and more alignment between the manufacturer and their suppliers and service providers. The sheer number of companies it takes to research, develop, produce, and supply products makes the manufacturing effort complex with intertwined interdependencies. New technologies can simplify this ever-increasing complexity of manufacturing, and the price is not as steep as it may seem.

At Tech42, we have skilled experts to scrutinize your manufacturing processes to figure out what works and what needs work. Businesses turn to us because we know technology and can help them plan and stay ahead of the curve as technology evolves. We take care of the technical aspects of communication so that you can focus on producing quality products and delivering them to the customer.

All our solutions are tailored to the specific needs of a client. When you come to us, you choose a technology partner that seeks to understand why your business has various systems in place to figure out the new how.

We will carry out an on-site discovery process at your manufacturing facility at our initial meeting. This is a crucial step in which we extract all the critical issues and processes within the manufacturing network. Our team will then feed the data into our analysis system and use the output to develop a customized network and IT infrastructure plan for you.

By factoring in all the needs and structures of your business, we will create up-to-date strategies and options that are uniquely yours. The final word on what solutions and strategies to implement will be yours, of course, but your decision will be based on simulated but accurate performance statistics.

We Succeed Only When You Succeed

The Problem

One of our long-term clients turned to us because the company business was hurting, yet everything seemed to run fine. This was a large manufacturing plant with complex processes, hundreds of employees, and billions in assets. When we scrutinized their facility, we discovered that the company’s biggest problems were small communication problems.

Communication and decision-making processes at the plant were not streamlined at all. There was barely a transparent communication channel between teams and even between team members within a department. A worker’s request to print a document would often bounce between multiple computers and users before it ends up at the printer. The company also had a perennial downtime problem in the shipping department that we traced to bureaucratic communication channels. Such inefficiencies added up and ultimately became a bottleneck to productivity and profitability.

The Solution

Tech42 helped the firm streamline its business processes, cut out redundancies, and generally made the company better. We began by rewiring their network, upgrading their hardware, and collaborated with their IT office to select better software. Tech42 resolved the downtime problem in the company’s shipping department by installing an efficient order fulfillment system. The company’s internal workloads are now streamlined, workers are more efficient, and communication is more fragmented.

IT Services For Manufacturing & Industrial Companies

There was a significant increase in the company’s productivity and efficiency within three months of Tech42’s intervention. The employees attested to the efficiency and reliability of the new systems and even wondered why they had to struggle with outdated systems. The new R&D and sales teams are now processing high rates of returns on investment, and the company owners enjoy higher profits.

Tech42 is focused on leveraging new technologies to improve company efficiency. We do this by identifying the core problems a company faces to create unique solutions that work for them.

The Problem

A major local manufacturer reached out to Tech42 early in the year. The company had issues across the board, but the most notable were system reliability and security and poor workload management. This business relies on technology to produce and deliver thousands of parts across the country every week. The hiccups in their systems caused delays in order fulfillment and led to low customer ratings and slumped sales.

Our experts identified major wiring issues at the manufacturing plant on the first visit. Wiring was left out in the open, the network was hogged by decade-old server software, and there was severe network confusion.

The Solution

We started by redesigning the plant’s communications systems and setting up a new network. This involved consolidating their 14 servers into just 5 and adding 2 virtual servers for domain and file storage. Once the network was up and running, we upgraded every employee’s workstation with new better machines with dual monitors. Their productivity shot through the roof within a month.

tech42 Provides IT Support For Manufacturing & Industrial In Scranton & Wilkes-Barre

By eliminating all the clutter, arranging the wires in racks, and condensing servers, the firm was finally compliant with industry IT standards. Not long after the systems upgrade, the company requested us to upgrade their phones to better and cheaper internet-based systems, and it wiped out their monthly phone bill.

The investment that this manufacturer made and their choice of Managed IT Services provider worked well for them. They cut their IT costs by over $100,000 within a year and over $250,000 on technology-related expenses and bills in two years. Presently, the firm has positioned itself for a significant growth spurt, leveraging our project management team and vCIO to prepare for a major acquisition.

Dental IT Solutions In Scranton & Wilkes-Barre

Sat, 06 Mar 2021 17:09:00 GMT

Dental IT Solutions In Scranton & Wilkes-Barre for Enhanced Privacy and Protection

If you’re a dentist or any other practitioner in the medical business, you know that there are no cutting corners when it comes to compliance and patient data protection. Regulatory bodies like HIPAA have never been more strict and committed to conducting crackdowns on health institutions, with security non-compliance attracting 25% more fines than three years ago.

In particular, patient data bears a significant strain on medical staff and executives as it’s usually the most targeted by cybercriminals. Most executives typically find a hard time securing the best technology approaches to combat imminent threats.

Luckily, we’ve got a solution; at tech42 , we leverage our immense experience, expertise, and resources to enhance safety and security for medical facilities, enabling practitioners to practice in a worry-free network. By leveraging modern and updated technologies, we guarantee maximal management and patient information storage while complying with all governing bodies’ regulations.

In this section, we’ll discuss:

Top security concerns for dental practices
Updated HIPAA security requirements
Remote connectivity for telemedicine solutions
Cybersecurity solutions to keep patient data secure

Top Security Concerns for Medical Practices

Regrettably, the healthcare industry spends significantly less on cybersecurity technologies and staff training than other regulated sectors. This makes it an easy target for cybercriminals, considering that protected health information (PHI) are worth millions of dollars in the black market. Here are the top five threats facing dental practices:

Human errors . Health data security breaches resulting from human errors usually take the forms of privilege misuse, web application attacks, and lost/stolen assets. The good news is that such threats are preventable through staff awareness training.
Accidental PHI exposure . Dental practice employees exposing protected health information accidentally is another top concern. Such mistakes usually take the form of losing or failing to secure devices with sensitive data, defying appropriate security standards, retaining confidential info after quitting a job, privilege misuse, etc.
Ransomware . Most dental practice ransomware attacks often result from unintended information sharing or asset theft. The worst part is that most of these attacks succeed because victims are usually unaware of how to stop them.
Insider misuse . This is where dental practice employees steal sensitive data or assets for malicious intentions, such as defrauding money or committing tax fraud. The solution is conducting a regular audit of all devices used by your staff.

Updated HIPAA Security Standards

The Health Insurance Portability and Accountability Act, HIPAA has clear-cut rules compelling dental practices and other medical institutions to protect sensitive health information’s security and privacy. In particular, HIPAA requires covered entities to comply with the following standards regarding electronic protected health information (e-PHI):

Risk Analysis and Management

HIPAA security rule requires covered entities to conduct a comprehensive risk analysis and device appropriate solutions for their findings. The process includes:

Evaluating the likelihood and potential risk impact on e-PHI.
Implementing the appropriate measures to mitigate the risks uncovered proactively.
Documenting the preferred security measures and the rationale for choosing such actions, as required.
Maintaining continuous security monitoring and protection.

Administrative Safeguards

Designating or outsourcing security personnel to oversee the development and implementation of security measures.
Implementing policies and procedures for controlling e-PHI access.
Training all workforce on e-PHI security best practices and applying sanctions against staff members who violate the regulations.
Conducting a periodic evaluation of how well the implemented security procedures meet HIPAA requirements

Technical Safeguards

HIPAA’s technical safeguard rule requires covered entities to:

Implement technical policies allowing only credible personnel to access e-PHI
Install software, hardware, and other procedural mechanisms for recording and monitoring all accesses to information systems containing e-PHI
Install integrity controls ensuring that information systems cannot be altered or destroyed
Implement technical security mechanisms protecting ePHI from unauthorized access and transmission over a network.

Remote Connectivity for Telemedicine Solutions

Thanks to the COVID-19 emergency, delta care providers have found an avenue for pushing telemedicine (long-distance patient care and monitoring) into the spotlight. Just like other healthcare providers, they’re hoping to prove the technology’s value so that telemedicine continues to exist even post-pandemic.

Below are some telemedicine solutions that dental practices can leverage to enhance remote care:

Care Innovations . This is a telemedicine solution focusing on remote patient management. It provides medical institutions with management solutions to improve patient engagement, early treatment interventions, and patient education. It also provides data analytics solutions to help dentists gain more insights into their patients’ conditions for better care.
American Well . The telemedicine platform provides patient-facing apps, telemedicine tablets, video visit technologies, and mobile software development kits, allowing practices to interact one-on-one with their patients via a video for specialized remote care.
Phillips Healthcare . If you’re looking for a telemedicine solution to help in [programming goals setting, recruiting patients, and streamlining clinical workflow, Phillips Healthcare has got you covered. What’s more, the platform has remote monitoring capabilities, including two-way video technology.
iDoc Telehealth . This is the go-for platform for remote staffing, eConsultation, and telemedicine infrastructure solutions. Even better, iDoc provides medics with tools to develop their own telemedicine systems.

Cybersecurity Solutions to Keep Patient Data Secure

As we mentioned previously, failing to protect patient data attracts exorbitant HIPAA fines that may take a toll on your finances. Good news: you can avoid the potential loss by implementing the best cybersecurity solutions in your practice. These include:

Encrypting Sensitive Patient Data

In line with HIPAA’s access control requirement, you want to encrypt sensitive patient data to block unauthorized access. It may file like a nuisance at first, but if you’re committed to barring hackers from stealing classified information, encryption is the right route to take.

Implementing a Data Security Policy

You need a rock-solid policy for dealing with a cyber threat attempt on your e-PHI. That helps create a clear-cut roadmap for protecting sensitive data and recovering from cyber risk aftermath.

Using Strong, Unique Passwords

All your information systems should be protected with strong passwords that are hard to guess. And by that, we mean you use passwords with at least eight characters consisting of uppercase & lowercase letters, numbers, and special characters.

Leveraging Multi-Factor Authentication

Passwords are never enough as far as bolstering your dental practice’s security posture is concerned. You also want to implement additional protection mechanisms such as fingerprints, facial recognition, voice recognition, verification codes, etc.

Training your Workforce

As technology keeps improving, so does hackers device new techniques of launching their attacks. The only way to keep protected throughout is to engage your employees in periodic training to keep up with updated technologies and data management.

Tech42 Can Help With All Your Dental IT Solutions In Wilkes-Barre & Scranton

Let’s face it; securing patient data isn’t child’s play – it requires first-class expertise and hefty investment in resources and time. Here’s a dilemma where you have no choice but to protect your patients’ data while at the same time attending to them whole-heartedly. And you know what they say about killing two birds with one stone – it just can’t work.

We can help protect your electronic patient health information from external intrusion while you devote yourself to caring for your patients. We offer a rich range of services, including managed IT support, cloud computing, software development, cybersecurity, and more. Contact us today, and see how we can leverage our dental IT solutions to enhance privacy and protection.

Why Financial Institutions Need to Outsource Their IT Services

Sat, 06 Mar 2021 16:49:00 GMT

Why Financial Institutions In Scranton and Wilkes-Barre Need to Outsource Their IT Services

Cyberattacks are on the rise — and unfortunately, financial institutions often take the hardest hit. This is because institutions are profitable targets for hackers.

But financial institutions have a responsibility to safeguard sensitive data of consumers due to The Gramm-Leach-Bliley Act , which means it’s integral that institutions have a plan in place that keeps company information secure. So what can institutions do to combat these attacks?

Financial institutions in Scranton and Wilkes-Barre can keep data secure with managed IT services . Today, we’re going to discuss common threats that financial institutions face and why companies need to outsource their IT services to tech42LLC.

Common Cyber Threats for Financial Institutions

Cybercriminals are becoming more sophisticated, and financial institutions are often their primary targets. In fact, almost all financial institutions have experienced a cyberattack in some form. Unfortunately, this can lead to a host of long-term problems for companies. Here are 3 ways a cybercriminal might attack a financial institution.

Malware

This is software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system. Cybercriminals generally use malware when they want to extract data that they can leverage over their victims for financial gain. A cybercriminal will take all types of information. But they will most commonly extract information such as financial data, passwords, and even healthcare records.

Spoofing

This is the act of disguising a communication that comes from an unknown source and presenting it as a trusted source. Spoofing can occur with simple things such as emails, phone calls, and websites. However, it can become more complex with things like IP addresses and Domain Name Servers.

A cybercriminal will use spoofing if they want to gain access to their victims’ personal information, spread malware through malicious links, and bypass network access controls.

Data Manipulation

Another way cybercriminals attack their victims is through data manipulation. A cybercriminal doesn’t have to actually steal your company’s information. However, they can tweak your data to cause damage to your company and tarnish the brand or your institution.

Essentially, the attacker will alter critical data instead of stealing it right away. This discrete process can make it difficult to know that your data is vulnerable.

The Importance of Managed IT Services

These types of threats can lead to many problems for financial institutions in Scranton and Wilkes-Barre. For starters, a data breach can significantly affect your business reputation. Customers will no longer want to do business as they will believe that your company isn’t secure enough to hold their personal information.

At the same time, a loss of customers will lead to a loss of revenue. If your customers no longer trust your institution, it can take a while to regain the trust of the public again, which means companies can really take a hit financially. These types of threats can also lead to a halt in business operations, which will also affect your institution’s revenue.

With that said, all financial institutions should have managed IT services in place. It’s the best way to stay compliant and ensure your company and customers’ information is secure.

Outsource Your IT Services to tech42LLC

We know how important is for lawyers and staff to be able to access client information. Most financial institutions rely on various applications and software to store and organize their clients’ personal data.

This is why strong security practices are essential. We strive to make operating business easier by helping companies efficiently secure their sensitive data. Here are 4 reasons why you should choose us for managed IT services.

Improve Level of Security

Improving security should be a top priority for financial institutions. With so much sensitive information stored in the database, institutions need to know that their security system is clawed-tight and free from vulnerabilities.

Even one weak point in your security system can lead to a hacker corrupting one or more of your devices or systems with malware and stealing information.

Institutions cannot afford such vulnerabilities. But many businesses also don’t have the time to monitor their security system as they should. This is why outsourcing IT services are important. We will provide peace of mind by improving your company’s level of security through methods such as disaster recovery and anti-malware protection

With disaster recovery, we can help you regain access to your data and improve the functionality of your company’s IT infrastructure in the event of an attack. Anti-malware protection is a software program designed to detect, prevent, and remove malicious software, which will improve your institution’s overall security.

VPN for Remote Access

Remote work is more prevalent now than ever before. But financial institutions need to be particularly careful about how their remote staff access information when they’re away.

VPN stands for a virtual private network, and it gives financial institutions the online privacy to create a private network from a public internet connection.

With that said, we can create a VPN for your institution to give your remote workers and lawyers secure access, which will enable them to view and share even the most critical information no matter where they are.

Cloud Backup

A cloud backup is a type of data backup that is used to send a physical copy, virtual file, or database to an off-site location to preserve the data in the event there is an equipment failure or other types of catastrophe. Essentially, a backup application will copy the data and store it in a different media or another storage system for easy access.

Cloud backups are critical for financial institutions as there are so many opportunities for data files to be compromised. Things like human error, equipment failures, and viral attacks are more common than you might think.

For this reason, businesses need to be diligent about having a recovery plan in place to recover important information. This is why we recommend outsourcing your IT services. We can perform regular backups to the cloud so that you don’t have to worry about data loss. At the same time, outsourcing allows you to focus on your clients and other operational needs.

Email Spam Filtering

Email is one of the easiest ways for hackers to put malware on a company’s device. All it takes is one click of a link and a hacker can do some serious damage. For this reason, financial institutions need a solid strategy to filter incoming emails and minimize the risk of clicking on an email with malicious content.

Email spam filtering detects unsolicited, virus-infected emails and stops them from showing up in your inbox. Ultimately, a spam filter will take emails through a process that examines the email content to determine the likelihood of it being spam. Any email that checks off as spam will be deleted, preventing your staff from accidentally clicking on a virus-infected email.

For financial institutions, it’s integral that you secure your data. Secured data helps companies minimize data breaches, prevent revenue loss, and ensures that your brand reputation remains intact. Here at tech42LLC, we are dedicated to providing managed IT services so that lawyers and staff can access client’s information in a secure cloud solution. If you’re interested in our managed IT services, contact us today to learn more.

Huntress: The Missing Piece in Cybersecurity

Thu, 04 Mar 2021 22:58:00 GMT

Huntress: The Missing Piece in Cybersecurity

The cybersecurity landscape has become more crowded over the last year. According to Security Boulevard, the number of cyberattacks has increased from one every 39 seconds to one every 11 . At that rate, it isn’t a question of “if”; it’s a question of “when.” The increase has not been restricted to specific industries. It happens to large corporations as well as small- and medium-sized businesses.

On January 14, 2021, tech42 sponsored a webinar with Alex Payne from Huntress to discuss The Missing Piece: Cybersecurity and Your Business . Huntress partners with organizations such as tech42 to provide automated detection of hidden threats, analysis of suspicious activity, and attack prevention. The webinar focuses on the threat landscape, and the National Institute of Standards and Technology (NIST) recommended a cybersecurity framework for protection, detection, and containment.

Threat Landscape

Cybercrime is a billion-dollar industry that operates primarily for financial gain. According to a 2020 study, 55% of all cyberattacks are initiated by organized crime. These groups offer their services, tools, and stolen data over the dark web. Their goal is to be as profitable as possible, which means looking for low-risk opportunities with high financial gain. If companies do not work to close vulnerabilities, hackers will take advantage of the weaknesses because there is little risk involved.

Not only do cyber criminals look for system vulnerabilities as a source of revenue, but they also apply modern marketing approaches to help sell their tools and stolen information. Marketplace sites exist on the dark web where groups can advertise their services. These aren’t the questionable sites as portrayed in movies. They look and operate as any marketplace site — think Etsy, Pinterest, or eBay. Sellers showcase their offerings and even offer specials and promotions to entice buyers to purchase their stolen data, attack tools, or hacking services.

Targets

In 2020, over 75% of small- and mid-sized businesses experienced a cyberattack within the prior 12 months. Close to 70% of those attacks resulted in a breach. The distinction between an attack and a breach is significant. Only 5% of companies that detected an attack were able to prevent a breach from happening. However, it is possible for threats to be detected and removed before a breach actually occurs.

Cybercriminals are equal-opportunity attackers. Organized crime may be focused on large corporations with attacks on Garmin, Blackbaud, Magellan Health, and SolarWinds. However, smaller businesses are not immune. Smaller and less mature hacking groups target these organizations to build their hacking skills and build a reputation in the world of cybercrime. For 2021, the targeted industries will continue to be:

Government
Manufacturing
Education
Healthcare

Because these sectors are heavily involved in addressing the current pandemic, cybercriminals view the resulting chaos as an excellent opportunity to capitalize on a shifted focus on the pandemic and not on security.

Tools

According to Verizon’s 2020 report , the most used attack vectors were:

Hacking using denial of service or stolen credentials
Phishing, especially spear-phishing
Errors from misconfiguration or misdelivery
Malware, primarily ransomware

These tools are designed to gain unauthorized access to steal information that can be sold on the dark web.

For example, ransomware is an attack that encrypts files and then asks for a ransom to be paid to unlock the files. A variant of ransomware known as Maze not only encrypts the files but also copies the data to a secure location. The hackers threaten to publish pieces of data until the ransom is paid. Having a backup is no longer sufficient to protect against ransomware. An example of ransomware extortion is the attack on Grubman Shire Meiselas & Sacks , an entertainment law firm, where information on Lady Gaga and Bruce Springsteen was released on the dark web as an incentive for the law firm to pay the ransom, which it did.

Cost

The latest data estimates the cost of a breach will range from 5.5 million to 2.16 million, depending on the size of the organization. The primary cost of a breach comes from lost business. Approximately 25% of customers avoid doing business with companies that have suffered a breach within the last year.

The remaining costs come from detection, escalation, containment, and response. These costs may include compliance violation penalties. By far, the loss of consumer confidence and company reputation has the potential to have an irreparable impact on a company’s viability.

Cybersecurity

With the increasing number of attacks and their sophistication, what are the best ways to prevent one? Prevention, while still essential to cybersecurity, is only part of the equation. According to NIST SP 800-171 , the best framework is a layered approach that includes the following five-steps. (insert graphic found at 27:22)

Identify

It’s hard to fix a problem if it isn’t identified. That’s why the first step in the NIST framework is to assess an organization’s current security. Companies should identify any data or applications that must be in compliance with a country, region, or industry regulations or laws. They then need to look at their current security controls to identify any deficiencies and vulnerabilities. Finally, businesses need to perform a risk assessment to determine the areas of highest risk. Using the collected information, organizations should develop a plan to reach security maturity.

Protect

Protection doesn’t mean an enterprise will never experience a cyberattack, nor does it guarantee that a breach will not occur. Its focus is to defend against possible attacks. The protection methods include:

Antivirus solutions . Every organization and individual should have some antivirus solution operating on their devices. It is a foundational piece of cybersecurity.
Firewalls. Firewalls are designed to block access to an internal network. Recently, hackers have exploited misconfigurations in company firewalls to gain unauthorized access.
Multi-Factor Authentication (MFA). Instead of a username and password, authentication is performed by transmitting a passcode to the end user’s cell phone. Once received, the passcode is entered, and the user gains access. The process makes it more difficult for a hacker to steal a complete set of credentials.
DNS Filtering. Certain websites or IP addresses are known cybersecurity risks. These sites are placed on a list that internet providers should use to prevent questionable sites from sending traffic to an end-user or an end-user accessing a malicious site.
Email Filtering. Email filtering is performed by mail servers that check email addresses against a list of harmful or banned sites. Emails that use the addresses are blocked from transmission.
Phishing Training . Phishing is one of the most common ways that hackers acquire user credentials. Some phishing attacks are quite sophisticated, even compromising such tech giants as Google and Facebook. That’s why it is vital that employees be trained on what the latest phishing techniques are to avoid an accidental compromise.

Even with these layers of protection, a percentage of hackers will break through the safeguards. That’s where detection comes in.

Detect

Detection services monitor network traffic, looking for suspicious behavior. That might include users that are trying to access parts of the system that are restricted. Or, it might identify users that don’t typically use certain files or applications suddenly using them. Once a potential threat is identified, the solution evaluates the activity to decide if further action is required. Based on the results, efforts may be taken to remove a threat, or an alert may be sent for additional investigation.

Respond

Organizations need clearly defined protocols on detecting, analyzing, containing, responding, and recovering from a cyberattack. In the middle of a breach is not the time to ask who should be doing what. For example, someone should be tasked with notifying external sources if needed to remain in compliance. Response also involves containment. Who is responsible for coordinating the effort to contain and remove the threat? Again, knowing who is in charge makes it easier to coordinate efforts. Having IT staff tripping over each other only delays the process and could lead to unforeseen consequences.

The faster a compromise is contained, the lower the costs. If a threat can be detected and contained, then no breach occurs. The effort has saved millions of dollars. That’s why have a response plan in place is crucial to the success of a cybersecurity program.

Recover

Recovery happens when data can be restored from a system backup and operations can return to normal. A disaster recovery plan is essential to a safe and secure path back to standard operations. The longer it takes to recover, the more downtime a company experiences. The more downtime, the more lost revenue. It’s estimated that a business can lose as much as $300,000 per hour of downtime.

Note: Huntress has a downtime calculator on their website. (This was mentioned, but I can’t find a link.)

Threat Protection and Detection

From the beginning, Huntress has relied on highly qualified personnel for security guidance. Their goal is to help managed service providers (MSPs), and others deliver detection, response, and recovery services to their customers. tech42 has offered the service to about 800 clients. Over the first year, about a dozen incidents were detected and removed before a breach could happen. If you’re interested in learning more about detection and response in cybersecurity, contact tech42 to discuss how we can help.

Your Guide to Cybersecurity and Compliance

Mon, 08 Feb 2021 05:12:00 GMT

Your Guide to Cybersecurity and Compliance

Cybersecurity is one of the biggest issues for small, medium, and large businesses across the board. Yet, it often an area that goes unaddressed. This is your guide to everything you need to know about cybersecurity and compliance for your business as addressed in the recent webinar hosted by Tech42 owner Michael Pickreign and featuring Tom Fafinski who has been practicing technical law (including cybersecurity for 30 years).

What are the Legal Obligations?

Breaches in security and compliance failures have both state and federal reach. Most cybersecurity acts are put in place to protect personally identifiable information (PII). Federal legislation includes:

Federal Trade Commission Act
Gramm-Leach-Bliley Act
Fair and Accurate Credit Transactions Act Disposal Rule
Health Insurance Portability and Accountability Act (HIPPA)
Family Educational Rights and Privacy Act
Communications Act

States nationwide tend to have uniform customer protection laws geared towards how businesses store, protect, and handle PII. This also includes social security number protection laws and disposal of PII regulations.

What is Personally Identifiable Information?

Personally, Identifiable information is more commonly known as PII. This includes any information directly linked to a person, including name, email address, credit card information, bank account number, phone number, medical history, etc.

Almost every Managed Service Provider (MSP) and their customers collect, store, manage, and dispose of PII. Both MSPs and their customers must take steps to prevent breaches.

How Do You Know if a PII Breach Has Occurred?

There is the misconception that a breach has only occurred when data has been stolen and malicious action taken. This is not true. A breach occurs whenever PII has potentially fallen into unauthorized hands or used for unauthorized purposes. Events that should signal a breach include PII that is:

Lost or stolen
Obtained, copied, or accessed by an unauthorized person
Used by an unauthorized person
Obtained by a person with permission for unpermitted purposes

Who Should You Notify When a Breach Has Occurred?

As soon as you are aware of a PII breach, you should alert the following parties:

All affected consumers, employees, and related third-parties
Law enforcement and/or regulatory agencies
Credit reporting agencies
Business partners and investors

Have NIST in Place

The National Institute of Standards and Technology (NIST) is a published Framework for Improving Critical Infrastructure Cybersecurity. Even though it is voluntary, it is now recognized as the standard of care taken when handling PII. You are more likely to be able to defend a claim against your company if you have a NIST in place.

The WISP Plan

Under the NIST, it is advisable to have a Written Information Security Program (WISP) plan in place as well. This is a plan for ensuring that PII is protected by detailing how it will be handled and by whom. The plan should include administrative, physical, and technical safeguards that your business has implemented. When developing your WISP with your MSP, it is also advisable to involve your attorney. The reason is that if your attorney is present in the process, then attorney-client privilege is afforded you if a negligence or malpractice claim is brought against you. The information discussed concerning what security measures you chose to take and those you chose to forego, and the reasons why can’t be revealed under the law.

Protecting PII

Both your company and MSP should be aware of the following when taking measures to protect PII:

How PII is collected, stored, accessed, transferred, and disposed of
Employee awareness – training employees so that they know how to handle PII at every stage safely
Implementing identity safeguards
Minimizing accountability gaps – make sure there is always an accountability chain
Compliance with privacy policies and legislation
Care of older PII – Keeping data you do not need only increases liability. It is recommended to properly dispose of data you no longer have a use for.

It is advisable to consider an IT security audit or independent review to learn your company’s vulnerabilities and fix them before those with malicious intentions find them.

Failure to Protect Your Company

If you think it can’t happen to a small or medium-sized business like yours, think again! Those behind cyberattacks are opportunistic and will exploit any vulnerability they can find. After all, if mega enterprises like Home Depot, Target, and eBay can be victims of hackers, so can your company. Failure to protect your business can have devastating consequences, including lawsuits that end in large settlements and loss of trust in consumers.

When hiring an MSP, it is advisable to hire someone who has had cybersecurity issues and has the experience to handle them quickly while minimizing damage. Those who claim to have never had any issues may not know how to handle one if you happen to be the first.

Final Thoughts

The bottom line is that cybersecurity breaches can happen in the blink of an eye. While it is impossible to predict every issue that may come your way, you must work closely with your MSP and attorney to take the steps necessary to protect your company and your customers’ data from a PII breach.

Outsource IT Services: A Must For Businesses In Wilkes-Barre & Scranton

Sun, 07 Feb 2021 12:38:00 GMT

Why Small Businesses Should Outsource IT Services

As you know, managing a small business comes with a variety of responsibilities – from accounting and marketing to customer service and HR (and everything in between). IT is one of the most complicated company necessities that many startups can’t successfully handle in-house. According to a recent study , 27% of U.S. small businesses plan to outsource IT services in 2021. IT services are among the most commonly outsourced jobs in small businesses. But why should you jump on the outsourcing bandwagon?

The Advantages of IT Outsourcing

IT is everywhere. Nowadays, IT is the glue that holds many businesses, both big and small, together. It helps modern companies manage operations and can even lead to growth if appropriately utilized. You can reap many benefits when you outsource your IT services. When you do this, you can enjoy:

Reduced Costs: Employing an outsourced IT provider can reduce the costs of recruiting, hiring, and training an in-house employee. You get a talented team that can work remotely, ultimately saving on office supplies and additional computer setups.
Increased Efficiency: Operating with an “I can do everything myself” attitude can potentially backfire, as it can slow down productivity and make processes harder and lengthier than they should be. Hiring an IT provider allows you to use your time wisely and improve your company’s efficiency overall.
The Ability to Concentrate on What’s Important: Outsourcing your IT services gives you and your employees the freedom to focus on the meat and potatoes of your business, such as customer service, developing new ideas, boosting sales, meeting deadlines, improving the quality of your products and services, etc.
Improved Cybersecurity: Online safety and data protection can be difficult to manage on your own. With a team of IT professionals on your side, you can avoid countless cyber-attacks, data breaches, and other potential threats to your company.
Continual Updates: Chances are, you’re not an IT expert. Plus, you have many other things to worry about that don’t revolve around IT. Outsourcing your IT can help you stay updated on the latest trends and technology that can inevitably improve your business and help you remain competitive in your industry. Logistically, your IT team will also ensure that your tech devices are updated regularly.
Implementation of a Disaster Recovery Plan: Planning for a disaster is critical, as your computers and systems hold valuable and sensitive information about your company and your customers. An outsourced IT team can employ risk management techniques and help you prepare for any emergency that comes your way. In the event of a blackout, natural disaster, or other unfortunate situation, you’ll be thankful for your outsourced IT staff.
Access to 24/7 Professional Assistance: Gone are the days of scratching your head and wondering why your computer stopped working, forgetting a password, or accidentally deleting important files. With outsourced IT, you can access immediate technical support to troubleshoot issues that arise and prevent costly downtime.

Does Your Company Need Outsourced IT Services?

When it comes to outsourcing IT, you need to consider your company’s size, services, budget, capabilities, and specific needs. Ask yourself if you lack any of the outsourced IT benefits mentioned above. If so, you may want to consider outsourcing.

Tech42 is a leading provider of managed IT services for Scranton and Wilkes-Barre, PA, and surrounding areas. Our team would love to partner with you as your outsourced provider to help your small business succeed. Contact us today at 570-209-7200 or online for a business tech consultation with one of our experts.

Reasons to Hire an IT Company

Fri, 05 Feb 2021 13:14:00 GMT

Reasons to Hire an IT Company

The rapid advancement of Information System Technology demands that you hire experts on networking and IT. The average employee has only a fraction of the knowledge to operate and manage secure and efficient network systems. Partnering with a reliable IT management company allows you to focus on your core business while they deal with a whole variety of activities related to technology. These range from preventing loss of information through cyberattacks to supporting overall business operations. Also, customers need to know that their data is secure, and employees need to have a reliable internet connection as well as access to internal information.

IT management further involves constant monitoring to immediately deal with tech issues as they occur.

Let’s have a more in-depth look at how an IT management team can help your business.

Benefits of Hiring An IT Company

According to a recent study , 85% of Business Owners Report that the use of technology helped them achieve success. The same report found that for those who have not outsourced to IT management experts, 70% face the challenge of meeting their goals due to unqualified IT staff. To be safe and take much of the responsibility off your back, it’s imperative to let the experts take care of your IT services. And here’s why:

Reduced Costs

Aside from winning you more business due to a good customer experience on your e-commerce website, for example, having a reliable IT service means more productivity from your employees due to reduced downtime. Additionally, an in-house IT department means hiring, training, and creating more office space in your organization for additional staff. From programmers, system analysts, developers, and designers, if unchecked the costs can spiral out of hand. Keep in mind that the most basic IT employee earns an annual average of $46,420 . How much more a specialized expert?

These are all resources that can go into growing your business into the biggest player in your industry.

Focus on Key Business

Outsourcing your IT services means that your resources and energy are spent on achieving the goals of your core business. Trying to keep up with the latest technology trends while simultaneously running your key business only gives you half-baked results on both ends. As your business grows, so will your IT needs become complex and demanding.

Taking such pressure off your back gives you better time and energy management to focus on what matters most.

Partnership Benefits

An IT management company will help you gain an outside and wider perspective. The management and employees have an insight on the basics of technology, so getting outside assistance on the same is an added advantage. The outsider being an IT specialist, will provide a refreshing perspective and a well-informed viewpoint. Additionally, your IT partners probably work with other companies in and out of your industry. That means you get an upper hand from the culminating experience.

Moreover, having an outside IT team will help sway the opinions of executives who may be resistant to spending company resources on necessary technology upgrades. For a company to make informed decisions, the basics may never be enough or the best, hence the need for opinion and direction from a company that knows the best practices in the industry.

Reduced Risks

IT management teams have access to the much-needed infrastructure and abilities towards the best security and data storage tech and practices. They are able to build one’s database architecture for correct storage and easy accessibility of data. According to FisGlobal insights , if your customers cannot trust you with their data, 85% of them will not transact with you. An IT management company ensures information and data is safe by using the best and most updated security measures. They will also help to address any existing security issues. Finally, IT specialists ensure the organization meets the required security standards required for that specific industry.

Specialized Skill Sets

The IT field is broad and one cannot be fully knowledgeable on everything in it. However, an IT company is likely to be well-connected across this field. This means, if presented with a problem which they are unable to solve, they know someone who can or has the means of finding a solution. Also, if an organization is planning to expand its network systems, the IT company can access the latest technology that suits the organization as per their needs.

Conclusion

In summary, IT plays a critical role in today’s business world. A vast majority, even the more tech-savvy employees in an organization, lack the necessary IT skills and dynamics required to efficiently run an organization. As such, you have to take more measures to stay ahead of the game.

You have to make modern technology your top objective if your organization is to compete in an ever-changing business world. After all, according to a recent IDC study , it makes more business sense to hire an IT management company to step in only when you need their services rather than setting up a whole department of full-time workers.

How to Become a Better Microsoft Teams User

Fri, 15 Jan 2021 21:33:00 GMT

How to Become a Better Microsoft Teams User

A long-time goal of all business owners is to have access to a communication platform that allows their employees to combine personal and group chats, video client meetings and file storage inside a user-friendly application. The clear-cut choice among all businesses is Microsoft Teams.

The biggest attraction to Microsoft Teams is its ability to allow users to communicate and share information from different locations without delay. And that includes asking a question on a project and getting an immediate response from an offsite team member. The ultimate goal of all business owners is to gain faster, more accurate production from their employees. However, those possibilities could become greater if their staff are better Microsoft Teams users.

Divide Your Departments Into Different Channels

A standard practice among all businesses is dividing their departments into different channel outlets on Microsoft Teams. This allows for better communication between staff members. Users of the application can share files and content and have an instant conversation with other channel members during the course of their workday.

Microsoft Teams is a terrific collaboration tool in the area of sharing content with others. But you want to make sure the information is being shared with someone who should have access to the files. Microsoft Teams can help in this area by giving you the option of making the channel private. Only those invited will have an open line of communication with other channel members. This will restrict co-workers from other departments from having access to sensitive materials. Clear company protocol makes it easier to control how data is shared in this digital age where privacy and compliance are crucial to success.

Increase a User’s Focus Time

One of the great challenges for an employee is remaining productive while communicating on a real-time chat feed in Microsoft Teams. The key to being efficient at your job is how a user gets the most out of the application. That means increasing your focus time in front of the computer. This is accomplished by filtering content with your Activity icon on the left side of your screen. Then, click the filter button on the far right before choosing @mentions.

This action will help to keep you updated on all conversations that have occurred on the channel. The activity filter ensures that you will not be overwhelmed with too much information. @mentions allows a user to separate all personal chats from job-related content.

Expanded Team’s Conferencing Tools

Much like other applications, Microsoft Teams is an ideal business tool for collaborating and communicating with other team members. But it does have limitations on multi-person conference calls. It might be wise to expand your conference call capabilities to include adding multiple external lines. This can be accomplished by using a direct rotary system, which allows channel team members to be active participants in large size conference calls.

Assign Tag Names to Team Members

Instead of copying and pasting an email message to all team members on the channel, Microsoft Teams allows users to tag a specific name to each team member or a group of individuals. Even colleagues from other departments and those working from another office location can receive a tag name. This makes sending an email a very simple process as you will never have to leave the Microsoft Teams app. You begin by selecting a tag name, then sending the message to that person or group of individuals. This avoids any threat of channel members failing to receive a pertinent email message.

Inline Message Translation

The majority of businesses rely on different social media apps to collaborate with clients. But as your company becomes more global, the more you may need to install inline message translation from Microsoft Teams. It will enhance your business opportunities by allowing all parties involved to speak in their home country’s language. You learn quickly that not everyone is comfortable speaking or communicating in English. Inline Message Translation allows clients or co-workers in remote locations to speak with one another without delay. It helps to keep everyone on the same wavelength without the threat of a word or phrase from being misinterpreted.

Microsoft Teams has become a very powerful business tool because it allows different channels to collaborate on a project online. This application has sped up the line of communication between individuals who are working apart from one another. In a matter of minutes, a remote workplace can be functioning to full capacity.

6 Essential Questions to Ask Your IT Services Provider

Thu, 14 Jan 2021 02:03:00 GMT

6 Essential Questions to Ask Your IT Services Provider

Communication is a critical aspect of any successful business. It is therefore imperative to choose the right IT service provider as going for anything less than the best will undoubtedly be disastrous.

The question then stands, how do you identify the best IT service provider in your area? To simplify searching, here are vital Questions you must ask each service provider you’re considering.

The answers to these questions will help you know whether a provider has the ability to meet your unique needs and gauge their reliability.

Team Members

1. Who and what experience level do the technicians allocated to me have?

Understanding the expertise levels of the IT providers assigned to your organization is crucial. Seek to know how their experience and training align with your particular industry’s challenges and most importantly, whether they understand your company’s expectations and goals.

In some cases, an IT provider will initially introduce you to their best technician, only to switch up on you when the papers are signed. To prevent settling for an entirely different team, ask to meet the specific team members assigned to you before signing the agreement. Are you comfortable working with them? What are their qualifications?

Customer Support

2. Does the service provider outsource their Customer Support, or is it onsite?

IT Service Providers with onsite helpdesk are better equipped to answer your questions and offer a high standard experience promptly.

Service providers who outsource their customer care support won’t make it obvious from the beginning, so it’s in your best interest to inquire.

Backup

3. How will the provider ensure uninterrupted continuity of functions in case a failure occurs?

Data loss due to IT outages can be detrimental to any business. According to a National Archives and Records Administration report, over 90% of companies that lost access to their data center for over 10 days went bankrupt in less than a year.

IT issues should be the last reason for your company’s downtime. Therefore, ensure to inquire about their model for high availability.

RMM

4. What type of Remote Monitoring and Management are they using?

Any service provider you consider partnering with should be able to offer round the clock automated monitoring. Lack of RMM will mean a longer downtime as your provider checks their system to figure out what caused a hitch.

Ask the provider if they offer round the clock remote monitoring. RMMs help identify any problems as they occur. Anything short will mean a potential waste of time and costs.

Internet Providers

5. How many internet service providers do the service providers have?

To be safe, you need your service provider to have more than one internet connection.

With a single ISP, you run the risk of losing access to your company’s data should they experience an outage—the more Internet Service connections, the better as they streamline smooth operations.

Cloud Infrastructure

6. Does the Service Provider Outsource Cloud Computing services to a third party, or are they proprietary?

In general, IT service providers offer cloud solutions. It is therefore important to know whether your potential IT service provider outsources storage to a third-party cloud computing vendor or handles it themselves.

You run a security risk with a potential service provider who outsources their cloud services .

If indeed they outsource, ask about the agreement’s third party terms and ensure you trust the same.

Your IT providers may promise to adhere to high-security standards, but what about the third party vendor? Find out who should be held accountable in case of storage failure? Do the service provider employees have access to customer’s data?

Will your IT providers, as well as the third-party vendor destroy your data when your contract ends, or will they keep and sell it?

Conclusion

All the above questions point to reliability, privacy, storage, and internet backup. Asking these questions will inform your decision as you embark on choosing the ideal Internet Service Provider.

Benefits of Microsoft 365 For Business

Tue, 12 Jan 2021 00:40:00 GMT

Benefits of Microsoft 365 For Business

Like many Scranton business owners, it is likely that you are looking for ways to adapt to evolving technology. Figuring out how to take advantage of the latest cloud-based services can help you to stay relevant in an ever-evolving world, particularly as more companies transition to a remote workforce. When looking at cloud-based productivity suite options for your business, it is likely that you have heard a lot of buzz about Office 365. This would hardly be surprising considering Office 365 is one of the most commonly used services amongst Pennsylvania businesses. However, if you are unfamiliar with Office 365, you may find yourself wondering what all the fuss is about. To help you decide if this cloud-based service is right for you, here is a look at the benefits of Office 365 for business.

Facilitates Remote Work

One of the biggest advantages of Office 365 for business is that it helps to facilitate remote work, as this suite of programs is completely cloud-based and can be used from anywhere as long as you have an internet connection. Recent events have required many businesses to adapt as they find employees working from home, and business meetings taking place virtually rather than face-to-face. Fortunately, for many of these businesses, Office 365 has been a lifeline. As long as you have an internet connection, you and your employees can access emails, files, and office programs from any location on any device. When combined with Office 365’s convenient communication features, this suite makes it easier than ever before for people to work, collaborate, and conduct business meetings without leaving home.

Secure Cloud Services

Many businesses who have yet to make the switch to cloud-based services are often leery about their security, particularly if they plan on uploading sensitive documents to the cloud. However, one of the reasons why Office 365 is so popular is that it provides a completely secure environment, as Microsoft has an array of security protocols in place. With encrypted email, data loss prevention policies, and advanced threat analytics (ATA) in place, Microsoft works hard to ensure that your data is secure. Office 365 also offers you the ability to enable two-factor authorization, and they give you complete control over who is allowed to access your network, as well as specific documents within your network, helping to keep your business as secure as possible.

Simple Collaboration

If people at your company frequently work as teams and collaborate on projects, documents, or presentations, then you know the hassle this can represent. Collaborating on projects can mean sending versions of the same document back and forth for edits, which can not only be frustratingly inefficient, but this can also lead to confusion if you cannot remember which version of a document is the current one. Fortunately, Office 365 makes collaboration a breeze by allowing for simultaneous real-time collaboration. Everyone on a team can work on the same document, spreadsheet, or presentation simultaneously, and they will even be able to see what others are doing, ensuring that no one writes over someone else’s work. Built-in chat features also allow team members to communicate, ensuring everyone is on the same page and knows what they are working on. Whether you have remote workers, multiple office locations, or business partners around the globe, Office 365’s collaboration features make working as a team a breeze.

Updates Are Automatic

As any business owner/office manager knows, making sure that all of your software and essential apps are up-to-date can be a pain. However, forgetting to perform these regular updates can not only mean that you’re missing out on new features, but it can also leave your network vulnerable to breaches if you miss critical security updates. Fortunately, Office 365 removes the stress from performing updates, as updates are done automatically at regular intervals. This ensures that you always have access to the latest features and patches without any of the hassles.

Feel free to contact us to learn more about the benefits of investing in Office 365 for business.

How The NY State SHIELD Act Impacts Your Business

Sun, 20 Dec 2020 00:51:00 GMT

How The NY State SHIELD Act Impacts Your Business

If you have a business in New York, have staff in New York, have customers in New York, or your business operations are in New York, you need to know about the Stop Hacks And Improve Electronic Data Security (SHIELD) Act .

If your business fits into any of the areas outlined above, the SHIELD Act impacts your business. With more than 19 million people calling the state of New York “home”, the chances that the SHIELD Act impacts your business is pretty high.

What Is the New York State SHIELD Act?

The SHIELD Act is one of New York’s ways of protecting the personal information of more than 19 million private residents in digital format. In response to several major data leaks, the state of New York presents the SHIELD Act with one primary focus – protecting the digital information of consumers in New York with clear guidelines and requirements for data security.

With employees or operations in New York that include customers or clients, the SHIELD Act outlines steps your business will need to take for cyber security to safeguard sensitive personal information to prevent this data from becoming exposed and risking identity theft or worse for the millions of people in New York.

What Does the SHIELD Act Mean for My Data?

You need to be aware of the SHIELD Act because it changes what “exposure” means for your business as it relates to your data security. Before the SHIELD Act, data breaches were when unauthorized users were able to acquire data, but the SHIELD Act has redefined “exposure” to include unauthorized users accessing data – a major distinction.

Thanks to the SHIELD Act, if a business determines that their data includes that of individuals who are residents of New York and this data has become compromised, these consumers must be notified and credit reporting agencies must offer identity theft protection services to those impacted.

What Does the SHIELD Act Do To Help Protect Information?

The SHIELD Act protects the sensitive personal information of the residents of New York, including:

Full legal names
Social Security and Driver’s license numbers
Credit and debit card numbers
Financial account numbers or information
Biometric information
Account user names or email addresses

The SHIELD Act applies to any person or business who accesses, stores, shares, or uses any of this information in a computerized or digital format.

How Can Your Business Comply with the SHIELD Act?

The SHIELD Act classifies businesses into two categories – Small and Large Businesses, with the following factors:

Small Businesses

Less than 50 employees
Less than $3 million annual revenue in each of the past three fiscal years

The SHIELD Act recognizes the cost burden that data security and technology can put on a small business if required to meet the same compliance levels as large businesses. To resolve this, the SHIELD Act maintains that small businesses are required to take administrative technical and physical steps to protect electronic data, and outlines unique attributes of small businesses based on:

The size and complexity of your business
The nature and scope of your industry
The sensitivity of the data you store

Large Businesses

More than 50 employees
Greater than $3 million in gross annual revenue

Steps all businesses must take to comply with the SHIELD Act focus on data security:

Maintain a secure technology ecosystem, including IT systems and network
Maintain limits on users who can access this sensitive information
Train your staff on security protocols and best practices

Microsoft Forms Benefits in Scranton and Beyond

Tue, 15 Dec 2020 22:30:00 GMT

Microsoft Forms Benefits in Scranton and Beyond

Many companies want to streamline remote work, collect data quickly, and communicate with their teams more efficiently. Tech companies respond to this need with new products as the demand for cloud-based communication and collaboration continues to rise. However, Microsoft has already answered the call with its collaboration tool, Forms. This software is an underrated and often overlooked data collection system found in the Microsoft 365 Suite. It is used to create questionnaires and surveys that analyze everything, from customer satisfaction to employee collaboration. Through Microsoft Forms, users can create forms quickly, collect responses in real-time, and visualize data using automatic charts. It helps make remote work more efficient, whether respondents are in Scranton, Wilkes-Barre, or around the world.

As with most Microsoft products, Forms is user-friendly for both the survey creator and the survey taker. This product’s value is not to be overlooked; through the ease of use and quick turnaround, Microsoft has created a solution to a common problem. Learn how to create forms to enhance your knowledge of the greater Scranton/Wilkes-Barre area with a few clicks inside the program, and start using it today.

Where to Begin

Begin by understanding why the form is necessary. Is there a new product that needs feedback? Are there new company policies that need employee collaboration? Write down related questions and their possible answers, if necessary. After the topic and questions are decided, go to forms.microsoft.com, where there may be an introductory page. Microsoft requires all users to sign in and have a Microsoft 365 subscription to use Forms. Move past this screen into the “My Forms” section. These forms are unconnected, meaning the user is the only owner until the form is created, approved, and shared with others. Click on “New Form” to begin creating a new form. Name it and give it a description for future reference.

Adding Questions

Using the user-friendly prompts, add questions to the form by choosing “Add New.” After adding a question, choose a category from the following options: choice, text, rating, date, ranking, likert, file upload, or net promoter score. The category will dictate the available answer space. For example, “text” allows users to fill in answers. “Choice” provides users with a list of choices. “File Upload” allows for file shares, and so on. Repeat the process until all questions are added with optional answers. After the questions and answers are filled in, the form is ready to be shared. It’s that easy.

Preview

Before the questions are sent to customers or employees, preview them to look for errors. After entering a question, hit the “Preview” button to see what it will look like to recipients. Use the “Mobile” option to see how a question will look on a smaller screen. Any unsatisfactory questions can be changed by navigating back to the question and making necessary changes. Be sure questions make sense in sequence and stay on topic for the best possible results. Consider answers as well as the audience. Would the target audience prefer multiple choice or providing their own words? The desired information will dictate the type of questions used.

When the form is free of errors and ready to share, click “Back” in the upper right-hand corner.

That’s it! The form will be ready to go. No matter what data you need in the greater Scranton/Wilkes-Barre area, it is now accessible to you. Forms can be grouped or sent as individual files, depending on the creator’s needs. Forms also has an available “Themes” tab to personalize a form and includes an easy “Send” button when the form is ready.

What Does It Mean for Your Business to Be Compliant?

Sun, 13 Dec 2020 12:34:00 GMT

What Does It Mean for Your Business to Be Compliant?

Whatever industry you’re in, your business has to comply with a certain set of regulatory standards. But what does compliance actually mean? Discover why this is a crucial concern for your organization.

Over the past few years, the business world has witnessed a sharp spike in the number of compliance standards. The tighter regulations have mounted increasing pressure on business leaders to stay on all these guidelines’ safe side.

Nowadays, nearly every industry has its regulations, and keeping track of all of them has become an incredibly demanding task. However, certain standards apply to virtually all businesses regardless of size or industry.

Watch our latest video on compliance to get started:

What Exactly Is Compliance?

Setting aside the dictionary definition, compliance in the context of business IT describes the action of adhering to the rules of a certain industry or federally mandated standard.

Which Are the Common Compliance Standards? Again, as the years have passed, the number of guidelines has grown significantly. Consequently, the task of monitoring compliance could easily become a nightmare if your IT support team isn’t equipped for the challenge. But what are some of the standards that virtually all businesses have to satisfy? Here’s a list of the most common ones:

SOX: The Sarbanes-Oxley Act is meant to shield shareholders and the general public against accounting errors and fraudulent practices in the enterprise. Among SOX’s many guidelines are rules for storing and holding electronic business records.

HIPAA: Short for the Healthcare Insurance Portability and Accountability Act, HIPAA mandates service organizations to standardize digital health records systems. This standard also contains several measures that aim at securing patient confidentiality and private information.

PCI DSS: An abbreviation for the Payment Card Industry Data Security Standards, PCI DSS are a set of policies intended to ensure card transactions (debit, credit, and cash) are secure.

How Can You Become Compliant With All the Necessary Standards?

Learn About the Standards that Apply to Your Business: Start by listing all the standards that impact your organization, then research all the information you can find on them. A great starting point is looking up implementation specifications on a standard’s governing website if you can find them. These are clearly defined descriptions of the steps you’ll have to take to satisfy a particular standard’s requirements.

Start Preparations as Early as Possible: If you’re anything like most people, you hate the last-minute rush. At any rate, scrambling around to put everything in order at the last minute produces unnecessary errors, avoidable expenses, and emotional stress.

Assign a Team to Monitor Your Compliance: But what if your business is just getting off the ground and you can’t afford to hire full-time employees dedicated only to compliance? Because you can’t match the capabilities of large corporations, we suggest appointing an existing member of your team to oversee compliance during the audit period.

Reach Out to a Trusted IT Services Provider: Exploiting the experience and technical know-how of a reputable managed IT services provider will help fortify your compliance efforts. They may even help you avoid unsuccessful conclusions by identifying gaps in controls.

Looking for the Best Compliance Support in Scranton and Wilkes-Barre?

Our team of experienced technology experts at tech42 is eager to help your organization remain compliant with all the relevant standards.

Self-Managed Or Fully-Managed IT: Which Is Right For You?

Sat, 12 Dec 2020 22:03:00 GMT

Self-Managed Or Fully-Managed IT: Which Is Right For You?

If you’re already self-managing your IT, why should you consider finding different IT support? There are a number of benefits to doing so, but do you know what they are?

Have you settled for self-managing your IT because it’s simple?

That may be the case – sure, with an internal IT team, you know what the situation is. You’re familiar with who they are, what they can do, and what you should expect of them. It’s easy to just let them be.

But have you considered what fully managed IT support could do for you? After all, it’s your duty to seek new ways to improve the way you operate – have you thought about outsourcing your IT?

3 Costs You Don’t Have To Pay With Fully Managed IT Support

Employee Expenses: An in-house network administrator can cost a lot to have on staff. To be effective, IT service and support requires up-to-date skills and expertise.
Benefits, Sick Leave, Vacation Costs: There are additional expenses on top of salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you even more than a standard salary.
Ongoing Training and Certifications: With cybercrime and other threats to your business, you must ensure your IT staff is trained on the latest cybersecurity tactics. In addition, software, hardware, and cloud solutions are constantly evolving. To provide the most cost-effective IT solutions, your IT personnel should attend vendor training and stay up on certifications that expire. These training and certification expenses can really mount up and may involve travel expenses as well.

What Can Fully Managed IT Support Do That You Can’t?

Fully Managed IT Support Reduces IT Costs: Reducing IT costs is one of the most appealing reasons businesses use outsourced IT support. Businesses that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of their business. Plus, it saves on hiring (and firing) in-house staff, paying benefits such as sick leave, health insurance, and Social Security. In addition, your IT support will be available 24/7, where in-house staff may take off due to personal issues or illness.
Fully Managed IT Support Provides Confident Security: Security is one of the most important aspects of technology. While technology evolves and data expands, the number of ways your IT network can be compromised increases. For example, cloud services are widely used today. However, to ensure the security of an offsite server, it must be continuously monitored and assessed. Fully managed can offer security services, advise you on the credentials of vendors, and conduct ongoing risk assessments to identify network vulnerabilities.
Fully Managed IT Support Gives You Access To Modern Technologies: Many businesses find it difficult to keep up with the latest advances in technology. Outsourcing with IT support provides easy access to the latest technology so you can be more competitive in this technology-driven world. In addition, with IT support, these solutions are less expensive than you if you purchased them yourself. Most IT companies have partnerships with vendors and can provide new technologies at a reduced cost.
Fully Managed IT Support Provides Scalability and Adaptability: As your business grows, your IT needs grow as well. Keep in mind that new service offerings often come with significant upgrades or new software programs. Fully managed IT support can provide the flexibility you need to change your products/services or add new ones when required.

tech42 Will Take IT Management Off Your Hands

With our fully managed IT support, you’ll have access to a team of IT experts with extensive technical knowledge and experience — something most businesses could never afford by self-managing IT.

Even better, you’ll benefit from 24/7 Help Desk Support, to ensure your needs are quickly addressed, and information technology stays up and running at all times.

Want to get started? Here’s how:

Contact our team to arrange a consultation at a time that works for you.
Tell us what you need from your IT, and what you need us to take care of.
Let us fully manage your IT, so you can get back to focusing on your work.

What Is NIST 800-171, and Why Is It Important to Your Business?

Wed, 09 Dec 2020 11:19:00 GMT

What Is NIST 800-171, and Why Is It Important to Your Business?

Protecting sensitive data and information is vital to every business. Proper cybersecurity protocol is vital for every company to grasp, no matter how large or small. Yet, those who are not technologically inclined may get lost in some of the jargon used in this industry. Here is a look at one of the most important cybersecurity organizations, NIST, and its central document, NIST 800-17. Understanding this one document will give you a better insight into keeping your important data safe and secure.

What Is NIST?

NIST stands for the National Institute of Standards and Technology. It’s a science laboratory and non-regulatory agency founded by Congress in 1901 to promote innovation and industrial competitiveness. They offer guidelines on technology-related matters to enhance the cybersecurity of U.S. companies. While they perform various functions, the most important to small business owners is the publication of NIST 800-171.

What Is NIST 800-171?

NIST 800-171 is a publication created by NIST that sets the common standard for cybersecurity protection protocols. This document controls the sharing and publication of controlled unclassified information in non-federal organizations and information systems. Controlled unclassified information refers to data that is not classified but is still important enough to be protected. The government has unique protocols for dealing with sensitive information, and therefore, NIST applies to any important data to U.S. interests but isn’t federally regulated. NIST 800-171 was created in 2003 after the passing of FISMA, the Federal Information Security Management Act. This legislation created various security standards and guidelines to improve U.S. cybersecurity after several highly publicized breaches.

Why Is NIST 800-171 Important to Your Business?

NIST 800-171 is important to business owners because it sets the cybersecurity standards that all organizations are expected to uphold, no matter if it’s a one-person operation or a major corporation. NIST is not a regulatory agency, and therefore, NIST 800-171 is not a law that businesses must follow under threat of punishment. Compliance is required for certain companies that do business with the U.S. government, namely the Department of Defense. However, it is merely a standard for most companies that you should uphold to protect your business. But, NIST 800-171 compliance will protect you from security breaches. So, there is no reason why you should not strive to uphold these standards.

Every business has sensitive data; they don’t want to be leaked or stolen. Adhering to the standards set by NIST 800-171 will significantly decrease your risk of a security breach and will strengthen your information systems.

Those who need help with NIST compliance should come to see us at Tech-42. We will help strip away all the complicated jargon and give you actionable steps to improve your business’s cybersecurity protocols. It’s better to take action now and prevent a breach than wait until you have an incident and need damage control. A breach in cybersecurity can threaten the success of any business in an instant. Give us a call today if you’re ready to unpack NIST 800-171 and protect your important data from malicious characters.

What Is the Dark Web and How Can It Impact Your Business?

Tue, 08 Dec 2020 02:13:00 GMT

What Is the Dark Web and How Can It Impact Your Business?

You may have heard of the dark web before, but where exactly is it? And how can it impact your organization? In this article, we shed light on these mysterious spaces.

You probably already associate the dark web with a wide range of criminal activities, and rightly so. Whenever a company suffers a data breach, their information almost always ends up on the dark web. And the same goes for individuals’ stolen personal information.

As the dark web grows, the threat to your business rises as well. These days, even a non-technical person can cripple your business with a denial-of-service attack by renting botnet time on the dark web!

To protect your business, you need the right information. This article shares what you need to know to protect your data from dark web criminals.

Watch this short video to get started on what is the dark web:

Where Is the Dark Web?

What comes to mind when you think of the World Wide Web? It’s probably something to do with message boards, websites, marketplaces, and so on. However, this only makes up one of the three main layers of the web-the surface web. The other two are the deep web and the dark web.

Right now, you’re on the surface web. If you signed in to your email account, for example, you’d end up on the deep web. Simply put, the deep web stores data protected by passwords such as email and bank accounts, as well as online health records.

While the deep web contains the dark web, the main point of difference is that traditional search engines can’t find sites on the dark web.

How Does the Dark Web Work? Websites on the dark web end in “.onion” instead of the regular “.com” or “.gov” endings. You need a special browser to find sites on the dark web. A common one is The Onion Router, which is abbreviated as Tor. Much like Onion, which has several layers, Tor has multiple encryption layers to guarantee user privacy and anonymity.

How Does Your Personal Information Come Up On the Dark Web? If you find some of your information on the dark web, it’s likely a hacker, or some other cybercriminal stole it and intends to sell it. Such bad actors have a broad scope of strategies and techniques for acquiring your personal data without your permission, such as:

Hacking into accounts or using malware to steal passwords.
Phishing scams and SIM swaps.
Going through your trash to find documentation containing personal data.

How Can You Limit Your Organization’s Exposure to the Dark Web? While it may not be possible to avoid dark web threats altogether, there are steps you can take to mitigate the risks. Here’s what you have to do:

Secure your data using up-to-date encryption strategies. This is because encryption approaches quickly become obsolete and need to be updated regularly.
Monitor the darknet as a whole for potential threats to your business. Pay special attention to Darknet Market Places (DNMs), as this is where most of your stolen information will show up.
Prohibit your staff from using Tor browsers since a malicious employee could use it for auctioning off your sensitive data as insider information.
Monitor your network devices for any dark web access.
Come up with a clear response plan describing how you’ll handle legal concerns, clients, and partners should your information appear on the dark web.
Get in touch with a reputable managed IT services provider (MSP) to assist with monitoring, recognizing, and responding to dark web threats. Ensure you partner with an MSP that provides dark web monitoring as part of their cybersecurity offerings.

Looking for Reliable IT Support to Defend Your Business Against the Dark Web?

Our cybersecurity experts at tech42 are eager to help you protect your Scranton & Wilks-Barre business from the dark web.

Switching Scranton IT Service Companies?

Sun, 06 Dec 2020 21:16:00 GMT

How Difficult Is it to Switch IT Companies?

The COVID-19 pandemic, subsequent lockdowns and quarantines have dramatically reshaped the world economy. With sales dropping, increasing debt and difficulties accessing credit, companies are pressed on all fronts.

The situation has affected both small-to-medium businesses and large corporations. More than ever, businesses rely on tech-based solutions. This is putting significant stress on existing IT infrastructure. However, switching IT companies can be unnerving.

Your current IT company manages your hardware, software, databases, access codes and more. This provider is privy to vast amounts of privileged information and vulnerabilities. The company you’ve chosen is also the current backbone of your operations.

What’s So Hard About Switching IT Companies?

There are several components to the difficulty of switching IT companies. The implicit trust placed in your current IT provider places considerable power in their hands.

As network administrators, your IT company essentially has the keys to your kingdom. In many cases, your staff don’t even have access codes for key IT assets. This makes anything but a smooth transition an unacceptable risk for many companies. Their vulnerability to a potentially hostile IT company is simply too great.

Many elements disrupt the smoothness of that transition. New protocols or security practices can seem difficult for staff. Old habits die hard.

The Case for Switching

We’ve been in the digital age for decades now, and businesses implement IT infrastructure in multiple ways. You’ve probably had the same IT company for years. However, the tech revolutions keep coming, and new IT providers may be better suited to tackle the future.

The Wall Street Journal recently reported that auto-industry giant Audi’s cloud computing costs spiked by 12% between March and April. With virtually no sales or manufacturing taking place, mind you. Audi worked with its provider to shut down unused assets and shift high-volume tools to cheaper platforms. Ultimately, Audi cut spending by 30%.

This is in line with McKinsey’s research , showing that there is often some flexibility built into most IT budgets. Switching providers not only cuts down on spending but can provide a better framework for new realities.

Be Strategic When Switching IT Companies

How can you leverage the advantages of switching IT companies without exposing yourself to the risks? It’s important to be strategic.

First off, preserve your relationship with your current IT provider. Don’t back out of your contracts or service agreements too soon. Wait until you’ve already found a new provider and established a relationship.

In the meantime, gather all your admin-level access privileges. You want users and passwords to every asset on your network. This may tip off your current provider, but it’s all information you already should’ve had under your control.

With these access privileges, have your new IT company conduct a thorough sweep of your network for any vulnerabilities. Once they’re all set up, you can begin to disengage your current provider with total safety.

How Can a Managed IT Services Company Help?

A managed IT services company can assist in your transition in crucial ways. From providing consultancy services to outright managing your IT services, they play an essential role in a smooth transition.

The staff at Tech42 offers a range of managed IT services , tailored to specific industries . You can reach them at (570) 209-7200 or via email to sales@tech42llc.com to learn all the benefits that can come from making a change in your IT services provider.

How Microsoft Forms Helps You Gather Actionable Business Data

Fri, 04 Dec 2020 22:05:00 GMT

How Microsoft Forms Helps You Gather Actionable Business Data

Hiding inside your Microsoft Office 365 subscription lurks an app that can help you gather business data to make better decisions about products and services. Microsoft Forms lets you create polls, quizzes, and surveys without knowledge of form design. This point-and-click method of creating interactive forms also provides real-time data from responses, letting you see customer shifts of opinion as they happen.

Any form created using Microsoft Forms lets users respond to it in any web browser, negating the need for plug-ins and app installs. You simply provide the URL of the form, and consumers visit and respond.

In addition to its automated response collection and transmission, the software provides built-in analytics, plus you can export to Excel to conduct further analysis or standardize data for import into SPSS to conduct ANOVA and other advanced analysis.

How can you use these forms to collect business data?

Several useful applications spring to mind for these surveys and polls. Apply a survey to:

Identify new customers
Gather customer likes and dislikes
Conduct market research
Examine business issues
Identify product improvements or business opportunities

Polls provide a method of honing the information gathered. You can determine which of two or three choices people find most appealing. Besides driving traffic to your website, polls can:

Gather feedback on services, products, or the company
Create customer engagement
Help you better understand customers

Quizzes help you engage and educate consumers while entertaining them. You can easily embed them in an email to drive content interaction. The quiz results can also result in sales leads linked to specific products since they help you discover customer pain points.

A Program for Everyone

Microsoft Forms aims to provide a point-and-click creation application that lets any individual create an information-gathering form with no prior knowledge of how to design forms. It provides advanced features such as branching, a process that divides sub-questions based upon the response to a question. This method of follow-up provides a streamlined form.

A user only sees the follow-up question for response A, for example, if they responded to the initial question with an answer of A. If they respond to the main question with response B, they follow the branch for the follow-up question to response B. This process normally requires significant questionnaire design skills and HTML or PHP skills. Microsoft made it easy though so, you can seem like an expert without the coding skills.

You have a cornucopia of question types since the program offers multiple-choice, open-ended, true or false, checkboxes, etc. You can allow one response to a question or multiple responses. Would you like to know the three things your customers like best or least about your product? Perhaps you want to know what impacts the work culture for your employees. You can ask them, collect the responses online, and see the feedback in real-time.

Let tech42 LLC help you implement Microsoft Forms and begin gathering the appropriate data to improve your relationship with customers and your employees. Contact us today to get started.

How tech42 Became Scranton’s Top IT Services Company

Sun, 29 Nov 2020 22:47:00 GMT

How tech42 Became Scranton’s Top IT Services Company

Over the past decade, tech42 has developed from a small startup to a leading IT services company in Scranton. Doing so required our team to recognize what clients needed most and then deliver an undeniably high quality of service.

Micheal Pickreign was worried about the future of his business.

It’s 2010. He’s just launched tech42, an IT support company in Pennsylvania.

He’s confident he and his team have the skills and experience necessary to solve clients’ IT problems, but he doesn’t have a company-wide strategy for how to do so.

“I would call it the ‘Wild West’,” says Michael. “We were all over the board with no consistency in our offering. We would do anything for a buck.”

This isn’t uncommon for service-based startups, no matter what industry they’re a part of. In need of clients and revenue, they do anything and everything to build their business.

They don’t know when to say “no” to a client, if at all. They lack focus and strategy.

Around that time, this was a particularly big issue in the IT support world. Almost everyone in the market was offering the same type of support…

The Big Problem With “Break/Fix” IT Support

“At that time, we were predominantly break/fix,” says Michael. “No real contracts, just ad-hoc work.”

Not too long ago, all IT support was essentially reactive, just like tech42’s. These services were either called “hourly” support, or maybe “break/fix”, but that’s a bit of an industry term.

In either case, the way these services worked was that you brought in your hardware, or called a technician to visit you on site after something went wrong. Even in the best of cases, you still had to deal with the downtime that occurred while you waited for your broken IT to get fixed.

This model of support lead to a range of chronic issues for clients:

A break/fix company typically charges by the hour. This encourages them to focus on billable hours. Clients could find themselves repeatedly calling for help with a problem that never quite gets resolved.
It could take days to fix a problem. In the meantime, employees don’t have access to the data or tools they need to continue working. The client is simply “bleeding money” by the minute.
It’s impossible to predict how much to budget for IT services. The client can’t know what will happen or how expensive it might be.

For Michael and tech42, these issues with their support model meant they were just bouncing from one client to the next. There was no strategy to their service offering.

They just looked for people who needed an isolated IT problem solved, and then solved it for them. The hope was that this would generate enough business to keep them profitable.

But this would only last for so long. Eventually, Michael knew he had to make a change.

That’s When tech42 Revolutionized Their Scranton IT Services

Michael saw the writing on the wall — clients wanted more focused support, more predictable IT support expenses, and more lasting solutions to their problems.

That’s when Michael transitioned tech42 to offering fully managed IT support services. This type of business is known in the industry as a “Managed Services Provider” (MSP).

Managed IT services are a set of best practices, processes, and tools that, when combined with technical knowledge and proper facilitation, delivers an ideal IT-based result for clients.

In other words, managed IT services take care of everything IT-related for the client’s organization, proactively preventing problems instead of fixing them after the fact.

The point is that managed IT services address the core issue of the break/fix model. Instead of waiting for something to go wrong and then stepping in to correct it, tech42 began taking on all the responsibilities of a traditional in-house IT department for their clients.

This means working to prevent issues from happening in the first place. It’s a much more effective approach, which is why managed IT services are now more popular than ever.

IT budgets have grown in recent years, with 44% of businesses planning to increase IT spending in 2020, up from 38% in 2019.
The global managed services market is expected to double over the course of 2017-2023, from USD 155.91 billion to USD 296.38.

For many businesses, the cost of hiring even a single internal IT person is too expensive. They need a salary, training, benefits, vacation — it’s a lot to budget for. That’s not to mention that, while the internal IT manager is on vacation, someone has to cover for them, which means the client either pays for expertise again, or has someone unqualified fill in on a temporary basis.

By offering a patently superior model of IT support, tech42 quickly became Scranton’s top IT services company.

tech42’s Scranton IT Services Include Hardware-as-a-Service

Similar to the fully managed approach to IT support, Michael also developed a service to help tech42’s clients enjoy a more seamless and efficient user-experience with their hardware.

Hardware-as-a-Service (HaaS) is a service provision model for equipment. In simple terms, it’s similar to licensing or leasing, covering all the hardware you could need.

Instead of having to purchase your equipment outright, you get tech42 to install the equipment for you, and you rent it from them on an ongoing basis. Each party will enter into a service level agreement (SLA) which defines each party’s responsibilities.

The best part?

If the hardware becomes outdated or breaks down, the responsibility for repairs or replacement then falls to tech42. When the device gets replaced, the decommissioning process begins.

The key budgetary benefit of this service model is that you no longer have to invest capital in hardware. That funding gets freed up to be used in other areas of your business.

Instead, your hardware, along with any other services provided by tech42, fall under operating expenses, meaning you get an immediate, month by month return on the small flat rate you’re paying.

Evolving Their Approach To Support Made tech42 Scranton’s Top IT Services Company

Thanks to Michael’s diligent work in developing a truly beneficial service offering, his clients get better service than ever before, and as a result, tech42 is thriving.

“Our customer satisfaction levels have been significantly higher among our MS/HaaS customers than any of our other clients currently or historically,” says Michael.

If you’re interested in seeing what tech42’s managed services or HaaS will do for you, the process is simple:

Book a meeting with our team.
Tell us about your IT problems, and what you’re looking for in Scranton IT services.
Enjoy a fully managed IT support experience.

How to Get Your Team Started with Microsoft Teams

Sun, 22 Nov 2020 16:32:00 GMT

How to Get Your Team Started with Microsoft Teams

With the sudden and significant dynamic shift in the professional world toward remote work, it’s no surprise that revenue from cloud service jumped roughly 6% in 2020 as a $250 billion industry. Driven by the need to cut costs, increase efficiency, and boost productivity, companies are exploring new ways to support remote staff and looking to platforms that not only enable but truly engage team members for communication and collaboration.

Microsoft delivered the platform for the ideal blend of communication and collaboration with Microsoft Teams, a hub for team collaboration within Microsoft 365 allowing teams to share content, messages, meetings, and more in a centralized platform that can be accessed easily and from anywhere.

Getting Started: Integration in Minutes

The same innovation that delivered Microsoft Office 365, the suite of productivity apps that powers modern offices, perfected Microsoft Teams to offer communication with an easy-to-use program. Dive into Microsoft Teams in just minutes with a few clicks:

Create a team

Choose a Team name. While this can be your company name, you can also choose to name Teams after different divisions or departments within your company.

Build your Team with Team Members

Adding Team members can be done individually or by adding contact groups to build your Team with a more simple and automated approach. Microsoft Teams recommends starting with a few Team members and increasing after a few days or weeks of use to really discover your preferred customized settings.

Create Channels for your Team

Channels are like online forums where information is organized by topic. From General Information to FAQ, Channels are incredibly helpful to keep communications organized within Teams.

What’s Next with Microsoft Teams

Once you take the first few steps with Microsoft Teams, you’ll want to explore the other features packed into this powerhouse program, including:

Meetings – online meetings with up to 300 Team Members, including audio, video, and screen sharing capabilities
Chat – real-time instant messaging communication in private or group settings
Live Events – Instantly stream audio and video for audiences of up to 10,000 members
And more!

Microsoft Teams supports remote work in just a few clicks, making it more simple than ever to enable and encourage transparent communication and seamless collaboration among your team. Share files, messages, and more with just a mouse click.

Modern workforces are relying on cloud-based and digital platforms to increase efficiency and boost productivity, and Microsoft understands this approach with sophisticated technology and the latest security. Stop wasting time and get started with Microsoft teams today and leverage technology to take your communications and collaboration and make the most of your remote environment.

Reduce Tech Irritation and Burnout with Managed IT Services

Mon, 09 Nov 2020 02:07:00 GMT

Reduce Tech Irritation and Burnout with Managed IT Services

Have you ever experienced a time when your technology failed you — causing downtime and frustration? What if you don’t have the right expertise employed in-house to manage and maintain your IT infrastructure? The technology needed to run your business is increasingly complex, often more so than internal IT staff can maintain. More companies are turning to external IT services providers to help reduce downtime, boost security and increase employee productivity and experience.

What is an IT Managed Service Provider?

Engaging an IT managed service provider simply means outsourcing all or part of your IT function to a third party. IT professionals possess specialized IT skills that allow them to manage and take responsibility for IT infrastructure and services for a range of organizations. This is a popular option for small to mid-size businesses (SMEs) due to the exorbitant costs associated with investing in high-end hardware and maintenance while still staying competitive with larger organizations.

What Type of IT Support Services are Offered?

Technology partners typically offer help desk support, cloud services , security services, backup and business recovery and data management solutions. These technical partners may also act as a virtual CIO , providing strategic oversight of your technology needs and even budget.

A business enters into a service level agreement (SLA) with the IT managed services provider where both parties agree on the level of service the IT professionals will provide over a period of time. The cost depends on the level of service your business requires and often is based on either the number of individuals or the number of devices being supported.

A managed service provider typically operates on a monthly service fee over a defined period of time. The SLA also defines any costs over and above the monthly, quarterly or annual service fee should additional services be required outside of the core agreement.

On-Call Experts for Immediate Technical Support

Smaller companies often can’t afford the expertise required to fully support and maintain their technology solutions in-house. An IT managed services provider provides access to an on-call expert who will help them with their support needs either remotely or onsite.

Data Backup

Critical to the success of any business is the recovery of data in the event of a massive technology interruption. IT service providers offer options to backup, protect and retain data ensuring the continuity of the business. Outsourcing this function ensuring backups are completed daily plus it adds an additional layer of security and accessibility for the client.

IT Support

Managed service providers take a proactive approach to supporting your technology functions before they fail. Whether it’s installing new software, updating licensing agreements, providing ongoing training and proactively managing and patching your devices, IT partners offer services far beyond simple help desk functions.

Network Security

Cybercriminals are constantly on the lookout for companies with inadequate network security — making it easy to steal highly sensitive information such as credit card details in addition to installing nasty malware to take control of devices. Adequate security is critical to prevent and detect network intrusion and protect you against viruses and spam. Having access to external IT security professionals also helps ensure that your firewalls are robust and your software patches are always up-to-date.

Cloud Management and Storage

IT service providers offer a variety of storage solutions depending on your in-house capability and the type of storage you need. The cloud works best as it provides an additional layer of protection as all data is encrypted safe from possible cyberattacks.

Virtual CIO

Most SMEs don’t have the capacity to hire a Chief Information Officer. However, an IT partner can provide strategic oversight , analysis and a step-by-step plan dedicated to the specific needs of your business.

Keeping your technology solutions in line can be a thankless task, but the team at tech42 is here for companies in the Scranton and Wilkes-Barre area! We have over a decade of experience helping ensure that companies have the solid and secure IT infrastructure needed to stay competitive in today’s tough economy. Contact our experts at (570) 209-7200 or schedule a complimentary consultation online anytime.

Tired Of Thinking About Your Hardware?

Thu, 29 Oct 2020 09:27:00 GMT

Tired Of Thinking About Your Hardware?

Old, ineffective and problem-prone hardware isn’t just frustrating, it’s expensive — either to repair or replace, with the greatest cost being lost productivity. Did you know you can totally offload your hardware management and capital expenses by switching to Hardware as a Service?

How many of your workstations or other pieces of equipment are out of date and due to be refreshed? If we’re being honest, it’s likely you have a couple of clunkers that could be replaced — but you haven’t replaced them, and you may not be planning to, right?

Because to do so means paying upfront in capital. It’s a lot to spend at once, and is often too much for some, depending on your budget.

What if you could eliminate the cycle altogether?

Instead of having to invest in new hardware by paying all at once, and seeing the ROI over the course of its life, what if you could budget for hardware in a “pay-as-you-go” fashion?

I’ve got good news for you – you can. It’s called Hardware as a Service (HaaS)

What Is Hardware as a Service?

HaaS is a service provision model for equipment. In simple terms, it’s similar to licensing or leasing.

Instead of having to purchase your equipment outright, you get your Managed IT Services company to install the equipment for you, and you rent it from them on an ongoing basis. Each party will enter into a service level agreement (SLA) which defines each party’s responsibilities.

Depending upon the terms of the SLA contract, there are usually two payment options:

You will pay a monthly fee for using the hardware.
The payment gets incorporated into the fee structure for installation, monitoring and maintaining the equipment.

The best part?

If the hardware becomes outdated or breaks down, the responsibility for repairs or replacement then falls to your Managed IT Services company. When the device gets replaced, the decommissioning process begins.

Proprietary data gets wiped
Hard drives get physically destroyed
Old or broken equipment get recycled legally, and it is certified

The key budgetary benefit of this service model is that you no longer have to invest capital in hardware. That funding gets freed up to be used in other areas of your business.

Instead, your hardware, along with any other services provided by your Managed IT Services company, fall under operating expenses, meaning you get an immediate, month by month return on the small flat rate you’re paying.

What Does Hardware as a Service Include?

There are six technologies, tied in with HaaS, that can be provided:

Servers: File transfer equipment allows for instant file communication between two or more parties in a company. It’s quick and scalable. When leasing a server, either physical on-premises or virtual in the cloud, the file-sharing is at faster speeds with HaaS.
Security Hardware: Security threats will never end, and an outdated firewall leads to security compliance issues. With cybersecurity, firewalls for HaaS have grown in demand and popularity, especially when preventing unwanted malware from entering a computer’s system.
Workstations: When it comes to the actual desktop computers you and your staff use every day, your IT company will install the equipment into your environment. Rather than spending thousands of dollars for dedicated computers, you would use the monthly HaaS equipment option that reduces upfront costs with no change to the end-user.
Data Storage: There are shared and saved files, storage, and backups that must be secured. When your storage appliance runs out of data storing space, that’s when networks or computers grind to a screeching halt. When deploying a storage appliance with your Managed IT Services company, your needs are analyzed and storage space is scalable and optimized for storage speed needs.
Switches and Routers: These devices allow workstations to efficiently communicate and route data within your business and internet-connected devices. To run at the best speeds, smart switches and routers are used to route traffic quickly to the correct device, user or private groups on your network.
Virtualization Hardware: Virtualizing your desktops and servers (so that they run on hosted tech or hardware provided by your Managed IT Services company) means you don’t need to purchase or install new computers for your network. With virtualization, now you can operate multiple virtual machines or operating systems on the equipment you already own with software that allows your desktops and servers to be easily connected to new hardware or cloud environments.

What Does HaaS Actually Do For You?

Beyond the actual hardware and associated services that HaaS offers, you likely want to know – what can you expect as actual benefits of this type of service? In addition to everything explored above, HaaS offers other advantages as well:

Ease of Use and Flexibility: When your Managed IT Services company implements, maintains, updates, and manages their hardware, any internal IT personnel you have gain back a significant amount of time.
Free Physical Space: If you have some outdated hardware on-premises that need upgrading, that old equipment can easily take up vast amounts of physical office space. Instead of sinking money into new devices, you’ll reclaim valuable office space while getting the most recent technologies.
Cybersecurity: As a part of HaaS, your Managed IT Services company will deploy powerful firewalls, virus scanning technology, updating patches and continuous maintenance, keeping you safe from cyber threats. When utilizing HaaS, concern about the security of your hardware is eliminated.

Leave Your Hardware Management To tech42

Maintaining, replacing and managing hardware is a lot of work – why are you still handling it all on your own?

Take it off your to-do list in three simple steps:

Call the tech42 team and book a free consultation at a time that works for you.
Let us assess your IT systems and take an inventory of your hardware.
Allow us to manage maintenance, repair, and replacement from this point forward.

Do You Know What Managed IT Services Actually Manage?

Thu, 29 Oct 2020 01:55:00 GMT

Do You Know What Managed IT Services Actually Manage?

These are the “must-have” components of any worthwhile managed services offering. If your IT company isn’t delivering, then it’s time to find someone else who will.

There’s no end to the variations that can be made to Managed Service agreements. The IT industry is massive, and it’s only getting bigger. In fact, last year, global IT spending will reach $3.8 trillion .

Depending on the size of your business, the field of work in which you operate, and what your Managed IT Services company of choice specializes in, your agreement could be almost entirely unique from any other.

No matter how you go about developing it, the important part is that you have the following “non-negotiables” included. These are the services and standards that apply to any size of business in any industry. If your Managed Service agreement doesn’t include them, you’re doing something wrong.

Whats Services Should Be Included In Managed Services?

In the area of managed IT services, there is a range of primary components that require some form of mandatory and ongoing monitoring and management:

Cybersecurity

Cybersecurity is top of mind in the business world today. More and more breaches are occurring as cybercriminal tactics become more common and more effective.

That’s why your IT company should have a comprehensive plan detailing how cybersecurity gets addressed. Their procedure must include:

Firewall settings
Intrusion detection
Intrusion prevention
Encryption at the file level
Service delivery specifications

Infrastructure Management & Support

It may not be as exciting as cybersecurity, but administration for your infrastructure is just as important. Don’t forget that your infrastructure is the backbone of your IT environment; it needs to be well maintained to keep your business functioning.

That’s why all managed IT services should include basic server maintenance, network administration, storage maintenance, and typical network issues.

Helpdesk Support

This seems like a no-brainer, but you’d be surprised how many service contracts don’t include Helpdesk Support, or do, but impose extreme limits of its use. It could be that hours of operation are only at specific times of day, or that any overage amounts to extreme additional charges.

Either way, it’s worth checking to make sure that you’re getting the support you need at a reasonable rate. The gold standard is 24/7 support, via phone, email, online ticketing system, and even Live Chat if available.

Network Monitoring & Maintenance

Just as your infrastructure and staff need support, so does your network. Control plays a critical role, especially when you consider how network vulnerabilities can disrupt your network. You need to have a remote monitoring solution put in place and personnel responsible for tracking any suspicious activity and addressing it according to cybersecurity best practices.

Data Backup & Disaster Recovery

Your IT company shouldn’t only be concerned with supporting you while everything is working properly. They should also have plans in place to address your data and business-wide continuity in the event of data loss, power outage, inclement weather, or otherwise.

If your IT company uses the cloud for backup purposes, you’ll want to know:

How secure is their cloud backup solution?
Is their backup hosted on a public or private cloud server?
If they use a public cloud, will they consider using a private cloud for your backups?
If your data won’t get backed up in the cloud, where are the backups getting stored?

Furthermore, check the service agreement to make sure a disaster recovery plan comes standard. If it’s not mentioned in the agreement, ask to have it added.

A comprehensive and detailed disaster recovery plan must be included so that when disaster strikes your business, you’ll know you’ll have immediate access to your backups and a recovery plan that will get you back online quickly.

Ask The Right Questions About The Managed IT Services You’re Paying For

If you’ve decided you’re not getting what you need (or deserve) from your current IT company, then it’s time to start looking for someone else.

In your research, make sure you ask the right questions:

How often is maintenance performed?
What is the expected level of performance?
What type of damage gets and doesn’t get covered?
Who performs the maintenance, and how do they do it?
Who is responsible if the equipment gets damaged during maintenance?
If you are assigned a dedicated technician, how can you stay in touch with them?

You can’t afford to settle when it comes to managed IT services. Do the work needed to find an IT company that will deliver everything you need to enjoy an optimal IT environment.

If you’re interested in Managed IT Services that deliver what you need, here’s how to proceed:

Get in touch with our team to arrange a free consultation at a time that fits your schedule.
Tell us about the ongoing IT problems you want to solve.
Let us explain our managed approach and how it would address these issues.
Enjoy your problem-free IT.

What Is ADA Compliance?

Sat, 24 Oct 2020 12:04:00 GMT

What Is ADA Compliance?

Does your business have a website? Then you need to be aware of this important regulatory standard and what it means for your business. This article recaps what we covered in our recent ADA compliance webinar.

Business owners in New York and Florida have witnessed an alarming trend. Over the past couple of years, the number of Americans with Disabilities Act (ADA) website accessibility lawsuits have skyrocketed. The reality is, if your organization is not ADA compliant yet, then it’s only a matter of time until your business gets hit with such a lawsuit.

Apart from avoiding lawsuits, ADA compliance also offers a compelling business case as it opens up an untapped market. But before we dive in, let’s first take a brief look at digital accessibility for people living with disabilities.

A Brief Introduction to Digital Access

These days, it’s virtually impossible to imagine life without the internet. And yet, most of us are not aware of the extreme challenges people with disabilities face when using the technology we take for granted. Despite all the available tools, businesses just aren’t doing enough to make their digital offerings accessible to people with disabilities. This partly stems from a lack of information on disability and digital accessibility.

There are four main classes of disabilities:

Visual: Color blindness, low vision, blindness.
Auditory: Deafness, hard-of-hearing
Mobility: Paralysis, amputation, arthritis, repetitive.
Cognitive: Memory impairment, autism, ADHD, etc.

What Are the Assistive Technologies for People With Disabilities?

The traditional keyboard, mouse, screen set up doesn’t really suit everyone, including people without any disability. The following assistive technologies help users with disabilities navigate, operate, and interact with digital offerings:

Speech-to-Text Technology: This refers to voice-prompted software that allows users with a mobility impairment, learning disability, or even limited keyboarding skills to consume digitized communication by dictating or listening to audio output.
Screen Readers: These are software programs that enable visually impaired users to consume text on a screen by transcribing it into audio output with a speech synthesizer.
Screen Magnifiers: These software programs interface with a computer’s graphical output to present enlarged screen content for users with some functional vision.

What Are the Web Content Accessibility Guidelines?

Created in 1999, the Web Content Accessibility Guidelines (WCAG) are a set of rules that all business websites and apps must conform to in order to be ADA compliant. These guidelines address the accessibility of web content on desktops and mobile devices like laptops, tablets, and so on. Adhering to WCAG makes your website more accessible to ALL users and makes it more SEO friendly.

On the other hand, ADA non-compliance poses a frightening host of repercussions, such as:

Paying the opposing party’s attorney fees.
Paying award to plaintiff.
Likely, you’ll be mandated by the courts to conform to significantly higher accessibility standards.
For smaller businesses, the average settlement has been between $10,000 and $25,000.
If you fail to achieve compliance on time after paying the settlement, you’ll likely be sued again.

What Are the Some Accessible Web Design Examples?

Images: Every image that carries some information for the user needs to have an alternative text that describes what is visually depicted.
Keyboard Access: All functionality that is possible with a mouse should also be possible with a keyboard to cater to users with visual and mobility impairments
Labels for Input Fields: Input fields must have labels embedded in the underlying code, not just appearing visually.

Are there Any Proactive Steps You Can Take?

You could leverage free automated tools like the WAVE Web Accessibility Tool, although they lack accuracy. However, we recommend asking your website if they have a CPACC certified technician available. Also, you need to train your staff on how to handle inquiries from persons with a disability properly.

What If You Get Served with a Lawsuit?

Contact an experienced attorney.
Develop a remediation plan.
Implement remediation as soon as possible.
Conduct proper staff training.
Regularly test your website to keep up with all the changes.

Looking for Reliable ADA Compliance Support?

Our experienced IT professionals at tech42 are eager to help your business achieve ADA compliance.

Building a Modern Workplace Requires Flawlessly Connected Technology

Thu, 15 Oct 2020 12:33:00 GMT

Building a Modern Workplace Requires Flawlessly Connected Technology

What comes to mind when you think about a “modern workplace”? Perhaps the idea of a Google-esque campus with free meals, bring-your-dog-to-work days and comfy couches instead of a staid and structured office setting. While there are still some serious perks to working for a Silicon Valley mega-company, companies of all sizes are able to take advantage of the technology tools that will drive competition and collaboration in the future.

Creating Sustainable Advantage for Scranton Companies

Running your business requires a significant investment in time, attention — and technology. When you are keeping customers happy, focusing on service and looking towards the future, it can be challenging to ensure that your day-to-day operations are getting the full attention that they deserve. This is particularly true as the world shifts to a remote model of work. Your staff and customers need access to sensitive and protected data and business applications from a variety of remote locations via a range of connected devices. Without additional layers of security in place, you could quickly find that your company is floundering under cybersecurity attacks . . . or simply struggling due to poor connections between teams.

Implementing a Modern Workplace

Far beyond the interior of your office, having a modern workplace means providing your team with the ability to work when, where and how they are able. This always-on workforce may need to securely jump online to check customer information or a contract from their phone or quickly connect with customers throughout the world. Having the correct tools in place can take this from an exercise in frustration for your staff to a productive day at the office.

Implementing a modern workplace requires tools that work together to create a cohesive strategy for your business. The technology that you select should be able to fully support your business goals both now and in the future. Your technology strategy should consider:

Ongoing software development
Customized IT planning and project management
Affordable rates for daily IT services such as Help Desk support
Unified security standards across all vendor, customer and employee touchpoints
Trusted execution by a well-known team of IT professionals
Real-time collaboration with internal and external teams
Seamless communications including secure text messaging, chat, videoconferencing and traditional phone calls

Internal IT teams may have a difficult time finding space within their busy days for longer-term planning. When you work with the technical professionals at tech42, you’ll quickly find that you have access to some of the best minds in the industry to help create a technology framework to drive your modern workplace.

Creating Efficient and Effective Solutions for the Modern Workplace

When staff members are able to trust that the technology tools that are in place will simply work as expected, productivity can skyrocket within your business. Instead of days spent attempting to securely connect multiple parties via videoconference, a modern workplace provides the ability to collaborate in real-time — anytime. When correctly implemented, tools such as Microsoft 365 and Google G-Suite offer companies a competitive advantage and firm foundation for business growth.

Tech42 Helps Bring Your Modern Workplace Vision to Life

The professionals at tech42 are well-versed in helping companies of all sizes implement the tools required to build a modern workplace. From successfully implementing top productivity tools to cloud-based storage, we excel at creating a workable and approachable IT infrastructure strategy that will meet your stretch business goals. Contact our tech42 team at (570) 209-7200 to schedule a complimentary consultation or ask a question online anytime .

Are You Prepared For A Long Term Work From Home Scenario?

Tue, 13 Oct 2020 00:06:00 GMT

Prepared For A Long Term Work From Home Scenario?

In March and April of 2020, most businesses moving towards a work from home organizational model thought it would be a temporary adjustment. However, as the coronavirus continues to wreak havoc across the globe and COVID-19 cases are on the rise in nearly every state in the U.S., business owners are beginning to realize that having their teams working from home is likely to be the new normal.

Is your company prepared for a long-term work from home scenario? Here are 4 things to make sure you have on board.

1. A Virtual Private Network (VPN)

A Virtual Private Network, or VPN, creates a private, secure network using a public connection to the Internet. It masks your IP address and makes it difficult for the online activity of anyone using your network to trace. A VPN is designed to offer businesses an additional security layer when protecting important data, like customer identifying information, health insurance information, medical records, and financial information. Discuss with your IT professional about implementing a VPN for your company if you plan for your team to continue working from home and accessing your network from various locations.

2. Password Management Software

One of the biggest risks to a company’s online security is actually one of the simplest to fix. Employees often choose weak, easy-to-remember passwords that hackers can bypass without issue. This is particularly true when your business operations require the use of multiple applications that each require a login. A password manager can help you generate complex, hard-to-crack passwords that your employees don’t have to keep track of. The password manager auto-fills the information, and each employee only requires one (very secure) password.

3. Two-Factor or Multi-Factor Authentication

With passwords becoming so easy to crack, many businesses have started to use two-factor or multi-factor authentication to verify users. Essentially, this means that a user will need to log into your network using a password, but also a second form of identification, such as a code texted to their mobile device. Other ways users can be authenticated include fingerprint technology, verifying a telephone number, or even advanced biometrics.

4. Extensive Employee Training

Your employees are your largest risk when it comes to protecting your company’s sensitive data. This doesn’t necessarily mean that all employees are malicious and will steal data if given the opportunity—quite the opposite. Many staff members responsible for data breaches did so accidentally by responding to a phishing scam they believed was genuine or failing to update their password frequently enough. Ensure your employees receive extensive, ongoing training on how to identify suspicious network activity and mitigate risks in their day-to-day work. Your employees should always be up-to-date on spotting the latest security risks and what to do to eliminate them.

Is Your Business Prepared to Work from Home Long-Term?

Even if working from home isn’t critical for your business, if you have the means and ability, it’s in the best interests of yourself and your staff to do so. Changing the way things have always been done can be hard for companies and their employees, but in 2020, switching to virtual workspaces is more important than ever before for everyone’s health and safety.

Many businesses suggest that even though they anticipated their teams working from home for extended periods of time being a problem, they were surprised to learn that employees were more effective, more efficient, and happier on the job. It looks like working from home isn’t going to end anytime soon — is your business prepared?

Managed IT Services In Scranton: Worth The Money?

Wed, 16 Sep 2020 02:37:00 GMT

Managed IT Services In Scranton & Wilkes-Barre

If you’ve been in the market for IT support, you’ve probably heard more than enough marketing fluff about managed services — want to know why they’re valuable, and what they have to offer you?

You’ve probably been told about a number of very general benefits that managed IT services offer you…

You’ll be more productive!
You’ll be more efficient!
You’ll gain strategic advantages!

…what does any of that even mean?

These really amount to little more than buzz words. They mean almost nothing in reality – they’re just easy to promise (because they’re not specific).

What’s the reality of managed services ? What should you actually expect to happen when they’re being delivered effectively?

What’s The Point Of Managed IT Services For Organizations In Scranton and Wilkes-Barre?

Understanding the value of managed IT services means seeing past the marketing fluff. A lot of IT companies will make different claims about how managed IT services will “revolutionize your business” or “make your profits soar”.

While these may be true in some indirect, exaggerated way, they’re not really useful ideas. Understanding the value of managed IT services starts with understanding what they are…

What Are Managed IT Services?

It’s a good question. It’s a common term that’s used a lot but isn’t strictly intuitive to those outside the IT industry.

Let’s make it simple: Managed IT Services are a set of best practices, processes, and tools that, when combined with technical knowledge and proper facilitation, delivers an ideal IT-based result for businesses. Managed IT Services take care of everything IT-related for your organization, proactively preventing problems instead of fixing them after the fact. If you want to understand Managed IT Services and what makes them worthwhile, you just have to understand how they’re different when compared to the way IT support used to work.

Not too long ago, all IT support was essentially reactive. These services were either called “hourly” support, or maybe “break/fix”, but that’s a bit of an industry term.

Managed IT Services address this core issue – instead of waiting for something to go wrong and then stepping in to correct it, an IT company that provides managed IT services takes on all the responsibilities of a traditional in-house IT department. This means working to prevent issues from happening in the first place – it’s a much more effective approach.

This is why managed IT services are more popular than ever.

IT budgets have grown in recent years, with 44% of businesses planning to increase IT spending in 2020, up from 38% in 2019.
The global managed services market is expected to double over the course of 2017-2023, from USD 155.91 billion to USD 296.38.

For many businesses, the cost of hiring even a single internal IT person is too expensive. They need a salary, training, benefits, vacation – it’s a lot to budget for. That’s not to mention that, while your IT manager is on vacation, someone has to cover for them, which means either paying for expertise again or having someone unqualified fill in on a temporary basis, putting your systems at risk.

These are all reasons why fully Managed IT Services have largely become the norm, with service levels varying depending on the provider.

The Top 3 Advantages Offered By Managed IT Services

Boost Your Efficiency

Downtime is bad for business. Whether you agree or not, it’s a fact – just a couple years ago, small businesses with up to 50 million in annual revenue reported that just a single hour of downtime cost them $8,600 . The main cost of downtime is not the fix itself, it’s the halt in your business’ productivity. If an IT-related or natural disaster occurs and takes critical systems offline, employees will be unable to complete their tasks, yet your normal business expenses will carry on.

During that time, you incur all the expenses of running a business without the revenue you would usually generate. Even if downtime does not grind everything to a halt, some of your staff will have to divert themselves from their normal work to mitigate the problem – again reducing productivity. Furthermore, while your systems are down, you can’t deliver services or sell products to current and potential new clients.

The fact is that downtime is often the result of poorly supported IT. The best way to approach downtime prevention is proactively – you need to keep an eye out for system issues that can spiral into total stoppages. You need to implement backup technologies and best practices to prevent outages. You need to enhance your cybersecurity to protect against cybercrime.

Unfortunately, that’s a lot for you to handle on your own, especially when you have other work to do. That’s why a managed IT services company can be so helpful. They’ll provide 24/7 active monitoring of your systems, business continuity best practices, and cybersecurity services that will keep costly downtime at a minimum.

Protect Your Business

Security is one of the most important aspects of technology. While technology evolves and data expands, the number of ways your IT network can be compromised increases.

But to make sure your server is secure, it must be continuously monitored and assessed. Your IT company can provide security services, advise you on the credentials of vendors, and conduct ongoing risk assessments to identify network vulnerabilities.

Working with a managed IT services company, you get access to cybersecurity technologies and best practices that are often limited to enterprise organizations. Whereas affording enterprise antivirus solutions, advanced email security software, and end-user awareness training would be cost-prohibitive on an independent basis, doing so with a managed IT services company is much more cost-effective.

Lower Your IT Costs

Reducing your IT budget is one of the most appealing reasons businesses work with an IT company. Businesses that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of their business

While paying for managed IT services may seem like a greater expense, the fact is that it’s actually less expensive than meeting the same needs with internal staff. Handling IT on your own means hiring (and firing) in-house staff, paying benefits such as sick leave, health insurance, and social security. In addition, your IT company will be available 24/7, whereas in-house staff may take off due to personal issues or illness.

Are Managed IT Services Right For You?

In the end, managed IT services are valuable not because they fix your IT problems, but rather, because they stop the problems from occurring in the first place. A combination of expertise, experience and attentive support (like that offered by tech42) keeps your IT systems in optimal condition.

If you’re interested in Managed IT Services, here’s how to proceed:

Get in touch with our team to arrange a free consultation at a time that fits your schedule.
Tell us about the ongoing IT problems you want to solve.
Let us explain our managed approach and how it would address these issues.
Enjoy your problem-free IT.

What Is Microsoft Office Lens?

Thu, 20 Aug 2020 19:45:00 GMT

Is Poor Organization Resulting in Lost Ideas and Missed Opportunities?

Recall the last client or team meeting you attended. Ideas are flowing, and notes are taken on pads, in notebooks and on whiteboards. Unfortunately, many of these ideas are quickly erased or lost. Your team misses out on valuable information, which means poor productivity and missed business opportunities.

According to a study by Professor Mark J. Perry, only 12% of 1955s Fortune 500 companies are still on the list. Many of these corporations couldn’t adapt to include new innovative technologies and processes, and it cost them dearly.

You need a tool that will let you capture vital information and store it for easy reference, editing or sharing with your team. If it’s a technological edge you’re looking for, Microsoft Lens can give it to you.

Microsoft Office Lens: Capture, Organize, and Never Lose Another Idea

According to Forbes, technology needs to be the top priority of any business leader if they want to stay competitive. With Microsoft Lens, you and your team can track and share valuable ideas before they’re lost. The ability to capture, edit and share ideas will increase productivity and improve business processes. Best of all, it can give your company the edge it needs to beat the competition.

With the right solution, you no longer have to worry about losing that essential phone number or brilliant idea from a team brainstorming session. Capture every detail and preserve it with Microsoft Office Lens.

Imagine a team that never loses track of vital creative details, contact information or ideas. You can make that a reality by including this app in your arsenal of business tools. All you need is to download the app from either the Android, Apple or Microsoft app stores. It’s the first step to creating an optimized and efficient office environment.

Want to Know More? Reach Out for a Consultation!

Do you want to learn more about how Microsoft Office Lens can help you make your office more productive and efficient? Reach out to the expert team of professionals from Tech42 .

Whether you need more information about implementing Microsoft Office Lens in your business environment or strategic managed services and tools to boost growth, don’t hesitate to contact our team of IT experts. Call us at (570) 209-7200 , email ITpartners@Tech42llc.Com or visit our website at www.tech42llc.com to chat with an agent or book a consultation. We’re committed to helping you grow your business with easy, approachable tools and technology.

Your IT Score Card

Thu, 14 May 2020 21:49:00 GMT

ITScoreCard

Download

I Hate “Work from Home”!

Tue, 07 Apr 2020 21:26:00 GMT

Our team has been working from home for two weeks now and I hate it! Not because sales are down, although they are, and not because I miss having a door I can close (with a 10 and 7-year-old also in the house I miss it desperately!) But mostly because I miss the energy of our team. We don’t always get along, sometimes we irritate and anger each other, but we do really good work together. We drive each other to excellence and share ideas and thoughts that make us all better. The challenge we are now facing is that natural energy that comes organically from our community when we are together feels lost now that we aren’t having lunch together, bumping into each other trying to get into the refrigerator or trying to get to the coffee pot before the last cup goes. How do we prepare ourselves for this?

Now don’t get me wrong, from a technical perspective I am extremely proud of our team. From a technical perspective, we were highly prepared for this Work from Home phase. We have been writing and polishing our Disaster Recovery Plan for over a year now, with a focus on having to work from home for a few days in the case of significant snowfall, so to translate that into COVID-19 social distancing was fairly easy. What has come harder, what we had not prepared for is “how do we maintain our productivity, our creativity and the magic that makes our teamwork?”

I must confess I feel like I should have been more mentally prepared for this as I spent close to 10 years working predominantly from home. So, I have spent some time this last week rethinking what I learned from all that time working from home and what allowed me to do it successfully? The one answer that keeps coming back to me is that I was really really intentional about almost everything and realizing the things I both need and want to happen the most rarely happen organically. Whether we like it or not, Work from Home is likely with us for a few more months. Today, I will share one of the ways I have learned to be intentional in a work from home environment, but I will share more in future posts!

Intentionally Reach Out

I just spent the last two hours on video meetings with peers. Not employees, not team members, not clients – PEERS. Guys who run business just like mine who I have over the last few years built up relationships with and regularly interact with. Let me tell you a secret, NO ONE will ever understand your business and what you as the owner go through physically, mentally, and emotionally like someone else who runs a business just like yours. I’ll let you in on another secret, no one can encourage you more and give more life back to you in a time like this than people who are facing exactly what you are facing. Find those relationships and intentionally pursue and develop them. I spent the last half hour helping another Managed Service Providers implement some new security software to improve the protection of their client base. I didn’t charge him a penny, but the energy I got from giving back is priceless. I feel somewhat invigorated and renewed! When I worked from home I had developed regular cadences of interactions with key team members, peers, and clients. With each I made sure I spent time not just talking about the task at hand, but how were they as a person, how is their business doing, how are their other projects going. We have the conversations naturally in person, we must be intentional about creating them when working remotely. Try it! It may feel awkward at first, but over time it will become life-giving.

I hope this helps and encourages you. Don’t be afraid to reach out to me as well, I would love to hear from you!

Cyber Security: Is my small business at risk?

Wed, 26 Feb 2020 19:45:00 GMT

In June of 2019, Verizon released its annual Data Breach Investigations report. This report showed that an alarming 43% of cyber-attack victims were small businesses. Perhaps even more alarming was a study done last year by payroll services provider, Paychex, that showed 1 out of 4 small business owners reported they didn’t use any security software to protect their businesses!

How serious is the threat? With the dramatic rise of CryptoJacking and ransomware-type threats, the ability for cybercriminals to monetize these attacks is significant. Every computer and server on your network now has a dollar and cents resale value on the dark Web. Combined with the fact that so many small business owners are not taking these threats seriously, small business networks make for both attractive and lucrative targets. We are no longer the collateral damage from attacks on big businesses and government organizations, we ARE the targets. We will be attacked, and if we are not ready, we will be breached, and we will pay the price. According to insurance carrier Hiscox, the average cost of these breaches is $200,000 and 60% of those businesses go out of business within 6 months of being victimized.

What can we do? Here are 5 steps you can do to protect your business and your future.

Upgrade Your Servers and Workstations

Windows 7 & Windows Server 2008 went end of life in January of this year, which means Microsoft is no longer fixing discovered security flaws in these systems leaving you vulnerable.

Upgrade Your Human Firewall

Just like we need to upgrade old systems, we need to make sure we upgrade our personnel’s awareness. Have some direct conversations about the importance of security at all levels of the organization, make sure the leadership and workforce alike are aware of their roles and responsibilities in defending the company, as well as give them training and resources to identify threats. A large number of the threats we are seeing currently are let in through very targeted and sophisticated email phishing attacks.

Get Eyes on Everything

Monitoring is essential to any security system and strategy. Make sure key events trigger alarms that notify the appropriate individuals and that there is a process to remediate and document the event. What events should you monitor? As a baseline, we recommend failed login attempts on all network devices, configuration changes on switches, routers, and firewalls, anti-virus events, suspicious network activity, and both backup failures and significant size changes. This last one may seem odd, but we have heard consumer testimony of hackers gaining access via a phishing attempt, disabling the backups, then releasing ransomware after the backup retention period, effectively removing our best safety net in the ransomware battle!

Adopt a Zero Trust Approach

For us, this starts with implementing the concept of least required access, make sure your users only have access to the files and systems they need to do their jobs and no more. While this won’t stop an infection, it certainly goes a long way to slow it down and contain it. Second, is to implement multi-factor authentication (MFA) everywhere. Most breaches are occurring due to passwords being accidentally released via phishing type attempts, MFA gives us a second layer of protection by requiring not only for a password to be entered for access but also for them to respond to a prompt or enter a code sent to a cellular device.

Get Your IT Evaluated

Most companies have periodic financial reviews done by either a CPA or auditor to ensure the health of their financial systems, but few companies apply the same philosophy to their data. If you have a small number of IT staff either in your organization or in your outsourced provider, over time they can become “blind” to the level of security and general health of your network. Often a second set of eyes and an outside perspective can quickly reveal weak spots in your IT systems that can be turned into action plans to greatly strengthen your security posture.

Have I scared you a little? I hope so! The danger for our companies is real, but fortunately, by taking some simple intentional steps we can do much to increase the fortifications around our businesses, our livelihoods and our futures. If you would like to go deeper and discuss any of these topics, please feel free to reach out to me either via our social media channels (links below) or email me at mpickreign@tech42llc.com. Be safe!

Clean Out Your Inbox Week

Wed, 15 Jan 2020 00:50:00 GMT

January 22 ^nd kicks off “National Clean Out Your Inbox Week” and what a great time to get your inbox organized to start 2020! Although you may think that your inbox doesn’t need much attention or you are perfectly okay with a notification reading 2,294 emails, simplifying your inbox can really bring some great organization into both your personal and professional life. We strongly recommend taking the time to get everything organized now so that you can improve your productivity and start the year with a clean slate for your inbox. Here are some great and simple ways for you to get started:

Unsubscribe from Junk Emails

Start this journey off by going through your inbox and unsubscribing to automated emails that no longer serve you. We have all given out our email to get a coupon offer or join a rewards club and then not shop there again for a year, why are we still taking up space in our Inbox with these? Ask yourself when the last time you opened one of these emails was and determine its value. Remember that you do not have to completely unsubscribe from useful mailers, but most options allow you to also control the frequency of the emails you receive, adjust these settings accordingly through the “unsubscribe” button located within the email’s context.

Delete Emails in Bulk

Now that you have gone through your emails and unsubscribed to the ones that do not serve you, delete them in bulk! You can use the search bar in your email browser to filter through emails that you have received from these sources and delete them in bulk rather than going through your inbox email by email. You can also use this to delete old emails in bulk if you haven’t read it in over 2 months, will you ever read it? While you are going through these emails you can also set up your spam filters to ensure that they are filtered out of your inbox in the future.

Create Folders and Labels

Determine what categories your emails tend to fall into and file them into the appropriate folder. This is a completely personal methodology, so it is up to you to know the best filing technique for the way you work. Again, you can use the searching technique that you used to delete your emails in bulk and use this to file your emails. It is important to remember when you are doing this that you DO NOT need to save every single email that you have in your inbox. It is also important to keep in mind that you don’t want to make a lot of different folders because this only leads back to clutter. We recommend making main folders and subfolders to keep things organized and easy to locate if they are needed in the future.

Empty the Trash Folder

This step is extremely easy! Now that you are finished with your email organization, get rid of them for good! Don’t forget to empty the ‘trash’ folder at the end of this process, much like on your desktop files they retreat to the ‘recycle bin’ when you delete emails, they go to a trash folder and then must be permanently deleted from your email account.

Once you have finished going through your inbox and it’s organized to your satisfaction there are a few things that you should do to ensure that you won’t have to tackle this task again.

Try to go through your inbox daily or at the very least, week, and organize your inbox. This will also help you to ensure that you are not missing any important emails and letting your inbox overflow again.
Stop signing up for automated emails! If you feel that you must give your email address for rewards, discounts or information, be sure to go through your inbox and unsubscribe from these mailing lists monthly.
Ensure that your emails are synced correctly across all your devices. This will help you to avoid missing any time-sensitive emails and allow you to clean and organize your emails in your spare time or on the go.
Limit your email usage to 10-minute sessions throughout the day so that you are not spending a lot of time in your emails and losing focus on other tasks. We recommend setting specific times throughout the day, or as permitted, to check and respond to emails.

Now that you’ve had the time to clean up your inbox and set goals to keep it clean throughout this year and many to follow. We strongly encourage all our clients to actively monitor their inboxes and keep them organized as it does help with time management and productivity. If you have any questions regarding your email, computers or network we are always here to help!

Holiday Desktop Declutter!

Thu, 19 Dec 2019 23:58:00 GMT

During the holidays we rush around to do our shopping, attending holiday parties or decorating our homes that some attention on starting 2020 off on the right note might get swept under the rug. There are just two short weeks left in 2019 which means that anyone who uses a computer for business has spent roughly 260 days on their work and even home PCs this year. That means there are close to 365 days of old emails, old files, files waiting to be deleted and general desktop clutter from 2019 on your PC. So, before your brain hits full holiday mode, let’s talk about a few ways that you can clean up your PC for a smoother start to 2020!

Purchase a flash drive or external hard drive. Depending on how frequently that you use some pictures or files, if it permitted by your company, transfer them off your PC and onto one of these devices. You will still be able to access all your files whenever you may need them and have more space on your PC for the new year.

Delete any unused or unneeded files. Go through your files and get rid of any old or unused files on your PC. It is not uncommon that we download files and forget about them, this is the perfect opportunity to purge! It is good to get into the habit of emptying the recycle bin on your PC weekly throughout the year.

Clean our your emails. Just because you click delete doesn’t mean that it’s gone! Empty the trash bin in your email and go through your inbox to delete any junk emails. This is also a great time to unsubscribe from any emails that are no longer useful for you to be receiving.

Create folders. A great way to declutter your PC and Inbox is to do some organizing. Create a good filing system that works for you and go through your files and emails categorizing them into folders. This will help to save you time when you are trying to locate documents and emails.

Send it to the cloud. An off-site cloud backup is the best way for you to store your files with peace of mind. No matter how organized your desktop is or how many flash drives you have, that won’t matter if your computer is compromised. Using a service like Microsoft OneDrive, Google Drive or Dropbox are great, but they are not backup services and will likely be corrupted or encrypted as well if your computer is compromised. Get a service like IDrive, Acronis or SOS Online Backup for your personal files, or talk to us here at tech42 about your business data. A good backup solution allows you to go back in time before corruption or encryption takes place and will also protect you against accidental deletion!

Now that you have a clean slate to keep your PC organization going throughout the year. You can even make it a goal in 2020 to practice this organization more often doing monthly or even weekly. We know how difficult it can be to decide on which products are best for your PC so please remember that we are always here to help!

Happy Holidays Everyone & Cheers to 2020 and a more organized life!

Protecting Yourself From Identity Theft

Thu, 28 Nov 2019 00:53:00 GMT

As the holidays, approach we find ourselves swiping our credit cards more and more often. Yet, with every swipe, we don’t think of the risk we incur. For anyone who has experienced identity theft, you can attest to the time, stress & anxiety of trying to rectify your accounts. Without taking the proper security precautions for each use, especially online, you are vulnerable to identity theft.

During a recent water cooler chat at tech42, we discussed our own personal experiences with identity theft as well as some precautions we take to protect our information. It is important that you monitor your accounts year-round and are aware of the tools that can help you improve your overall personal security.

Scammers, the bad guys, often use your personal information in a variety of ways – ALL of which can impact your finances and sense of security. It is not uncommon that scammers use your information for applying for credit cards or loans, open bank accounts, use your name on forms. The most common of the group – shopping sprees! Here are a few ways that you can start to protect yourself from these scammers today:

Use a security software – A software like LifeLock is extremely useful to monitor your accounts and alert you of any suspicious activity. This is an especially useful tool if you are aware of any breaches to your personal accounts or any companies that you have accounts through.

Don’t put personal information on-line – Social media websites often ask for your birthday and publicly display it for anyone to see. This is a very easy way to obtain personal information that you may not realize. Never provide personal or financial information to any websites, unless they are secure. When a web address starts with “https” it is secure.

Change your passwords regularly – Changing your on-line passwords regularly will help to safeguard your accounts from hackers. It is recommended that you update your passwords quarterly (every 3 months) to ensure that your information is not being used elsewhere. It is important to use randomized passwords so that individuals who know personal information about you can not guess your passwords.

NEVER use a debit card to pay – When a fraudulent charge is caught on your credit card you can have it investigated and typically are not responsible for the charges. When you have a fraudulent charge on your debit card the money is automatically withdrawn and gone, which could end up being your entire bank account. If you pay your bills through this account you may not have the funds for rent, electric, loan payments, etc. while the charges are being investigated. We recommend that if you are going to use a debit card you withdraw cash at your bank and use that instead.

Unfortunately, even taking precautionary security measures doesn’t mean we are safe. Scammers are always changing their methodologies to attack the end consumer. If you find yourself in a scenario in which you think your identity is being falsely used, here are a few concepts to help yourself:

Report the occurrence on IdentityTheft.gov – This page was set up by the Federal Trade Commission to assist in the process of recovering from identity theft. They will work with you to create a personal recovery plan and walk you through each step of the process to recover all your accounts and personal information.

Contact a credit bureau and freeze your credit reports – If you believe that your accounts have been compromised your first course of action is contacting all your financial accounts. Start by contacting one of the major consumer credit bureaus, Experian or TransUnion, and request a freeze on your credit reports. This will help to prevent other accounts from being opened in your name. When you freeze your credit a fraud alert is also attached to your accounts and credit report which will alert lenders of the previous fraud. There are different lengths of time for the fraud alert to appear on your credit report depending on the severity of the breach.

It is imperative to know how to protect yourself through technology you use daily, as well as the resources available for protection and rectification. We always remind our clients to secure their online accounts and be aware of the threats that are out there. A useful resource to check out is www.myidcare.com, providing a vast amount of resources for identity theft and protection. As always, we are here for you whenever you may have questions regarding your online security.

Congratulations Caleb Ruseskas, CCNP!

Tue, 22 Oct 2019 18:11:00 GMT

A Cisco Certification is one of the most valuable in the world of information technology (IT). We are thrilled to congratulate our Senior Network Engineer and Project Manager, Caleb Ruseskas, who recently became a “Cisco Certified Network Professional” after 5 years of working through the Cisco Certification program. A CCNP certification is one of the highest-level certifications that an IT professional can receive and it is certainly not an easy achievement. There are very few companies in Eastern Pennsylvania that have a CCNP working for their companies, making them a very valuable asset to any IT team!

A professional that has their CCNP certification, such as Caleb, is trained to troubleshoot, install and maintain wide area networks (WAN) and local area networks (LAN) for systems between 100 and 500 nodes. Through this certification, expertise is gained in other areas of network features and protocols. A series of exams are done throughout the certification process to measure the professional’s ability to troubleshoot, test and maintain network functions and resolution techniques.

Caleb started this journey 5 years ago when he began working his way up the Cisco Certification ranks through a series of tests and countless hours spent studying and finding resources to obtain all the information needed to become a CCNP. During this time, he achieved becoming a “Cisco Certified Entry Networking Technician”, which was comprised of a single test and eventually became a “Cisco Certified Network Associate”, which was also a single test certification, he then completed a second CCNA in Security. After this, the process of working through three certification tests to become a “Cisco Certified Network Professional” began. In October 2019 Caleb achieved his long-time goal of becoming a CCNP. He is now helping to mentor our current CCENT, Steve while he works through his Cisco certifications.

Congratulations Caleb! We are so proud of you and your hard work and cannot wait to cheer you on to your next goal!!!

Ways to Help Secure Your Online Accounts

Thu, 10 Oct 2019 21:21:00 GMT

If you follow us on Social Media, you know that October is National Cyber Security Month! In a month full of tricks and treats it is important to be aware of the ways that you can be vulnerable to tricks through your online usage and habits. There is no better time than now, before Cyber Monday and holiday on-line shopping begins, to make sure that your personal information and accounts are safe and up to date. Here are some tips from our in-house experts on ways to protect your information from hackers and be more aware of ways that you are putting yourself at risk for cyber-attacks.

Don’t write down your passwords to save them! It is very easy for someone to notice your passwords written down and take a photo of them or make a copy. This puts you at risk for your usernames and passwords to be shared or used. We suggest using a site such as www.lastpass.com to store all your usernames and passwords in a secure account.

Don’t use the same password for all your accounts! When you use the same combination of usernames and passwords for multiple accounts it opens your vulnerability to more of your accounts being compromised. When you create a password, it is best to use a mixture of random letters, numbers and special characters, making it harder for hackers to access multiple accounts.

Don’t fill out “get to know you surveys” on social media! We all love to participate in fun on-line quizzes to get to know each other better, but what you don’t realize is that the answers you are giving are an easy way for hackers to figure out your passwords or security answers. When you post the name of your first pet, the city you were born in, your mother’s maiden name or even your favorite sports team can all hints to your passwords or security answers.

Don’t post on social media when you are not home! This is both for your cybersecurity and the security of your home and belongings. When you are posting pictures of your vacations or day trips it is letting the world know that you are not home, or they can determine how long it will take for you to get home. It is also recommended not to post things that hint to your daily routines, as this allows potential burglars to know when your home is typically unattended.

Don’t share your passwords! One time or another we may have all given our password to a friend or family member to binge-watch their favorite show, discover a new playlist or share files back and forth; As much as we trust those close to us it may not be their fault when your accounts are attacked. Something as simple as them dropping a paper with your information on it or sending a picture with your information in it can open your accounts to hackers. If you are going to share your information be sure to do it securely.

DO stay on top of your online security. You may be aware you’ve experienced a security breach, or it may have snuck under your radar, either way, there is no better time to act than now! A great site to start this process on is www.haveibeenpwned.com , this site allows you to type in your email address(s) and run a scan on the breaches your information has been compromised in. From there, you can also change your passwords through their service, www.1password.com .

Securing your identity online is an on-going process, it is important to recognize that new hackers are coming to the internet daily and more people want to retrieve your information without your knowledge. Following these simple tips and updating your passwords regularly will help you to increase your safety against cyber threats. As always, if you ever have questions regarding your personal or business’s cybersecurity we are here to help!

Server Time Sensitivity

Wed, 18 Sep 2019 19:32:00 GMT

Although there is still some time left until we must “fall back” and change our clocks there is something about being on-time in the world of technology that we bet you didn’t know about! We recently had a client who could not log into their computers, at all, no matter what they tried. After so many failed attempts they reached out for us for help, only to find out that time was not on their side. Once we arrived on-site to diagnose the problem, we realized that time was the reason they could not log in to their computers. Time on your screen can affect both your network and your personal agenda for the day in ways you may not have realized, so let’s explain!

When a system is not correctly synced with time across the network there are a few things that could happen:

Failed Logins! The difference in time on the server vs. the time that is showing on your desktop essentially muffles communication from your PC to the server when trying to log in and until the time syncs back up this will repeatedly happen.

Low Battery Warning! When the battery on your motherboard starts to drain it will no longer store the correct time information on your computer, this can cause a lot of chaos. The time on your computer will be near impossible to keep accurate because it is always lagging.

Now, you may think that this time issue will only affect your network and its computers, but what about the toll it takes on your employees? Imagine coming into work and being unable to work, without the use of computers in some aspect, most companies would not be able to function, neither can their employees. Here are a few things that could affect your clients and employees:

Throw Productivity Out the Window! When the network stops communicating with the computers connected to it then your employees can not access any software, files, stored information, internets sites and more. This ultimately leaves them unable to complete any tasks until that communication is restored. Additionally, any scheduled tasks critical to the success of your business such as uploading content, confirming customer purchasing information and running diagnostics or reports cannot be performed.

Unhappy Customers and Clients! As any business owner knows, keeping your clients happy is always at the top of your list. Many businesses build their mission around high-quality customer satisfaction, but what if you couldn’t help your customers? You can not log into your computer, so ultimately you can’t access any client and customer information, which may lead to difficulty in communication with your customers.

Losing Information and Files! When you save anything to your computer the file receives a date and time stamp. Additionally, your e-mails and many other applications time stamp your work, which would be become inaccurate. If your business relies on time-sensitive or chronological information this could cause even more issues.

As you can see there are a variety of different issues that can be affected when the times across your network are not syncing up, so many in fact that there are now protocols and guidelines in place to protect businesses against server time changes.

In 2002 the IEEE (Institute of Electrical and Electronics Engineers) standardized a protocol for servers to use synchronized clocks on a network, which helped to support a critical part of daily business operations. It is very important for us to adhere to this protocol for our clients to protect them and their network from the risks of ‘not being on time’.

So, when you are getting ready to “fall back” and change your clocks, think about the effect that time can have on your daily routine both in and out of the office. If you are curious to see if your business is following these time protocols, you can schedule an on-site technology health audit for your system and network. This service is completely free and allows us to provide you and your business with the knowledge of care that it needs to not only avoid time-related shutdowns but also to function at its best day-to-day!

The End Life of Windows 7

Thu, 27 Jun 2019 23:48:00 GMT

The end is near, the end of Windows 7 that is. If you follow us on our social media channels you have seen many of our warnings about the end life of Windows 7 on January 14, 2020. These warnings come with the importance of upgrading your hardware to Windows 10 before that date. As we keep putting out information, we keep getting questions back about the transition and upgrade, so here is everything that you need to know!

Q; What does end of support mean for Microsoft Windows 7 users?

A: Your PCs will still work but are more vulnerable to risks and security threats, which can affect all PCs on your network. Windows will still operate, but you will not receive crucial updates. Although your computer will still start and run Microsoft will no longer provide the following services:

No Technical Support —– No Software Updates —– No Security Updates

Q: Do I have to replace my PC as well?

A: You do not have to replace your PC for an update, however, it is recommended that you do upgrade your hardware as well. Most PCs that are still running on Windows 7 are out of warranty and running slow due to age, investing any money into fixing them may not be the most efficient financial answer down the road. Additionally, a new PC will allow you to take advantage of the latest hardware capabilities.

Q: How can Windows 10 also help my daily business operations?

A: Windows 10 receives simplified updates and comes with built in security features such as firewall and internet protection to safeguard against viruses, malware and ransomware. It also provides your employees with flexible management and enhanced productivity, allowing them to access their files from cell phones and laptops off site. An added security feature and time saver comes with a new PC is the capabilities for finger print or facial recognition log in.

Q: Does the end of support of Windows 7 affect any of the software on my PC?

A: Yes, it absolutely does! Your main business applications and software have already begun the migration to handle a new operating system and you could see in increased lag or slowness on your PCs.

Q: Can the end of support of Windows 7 put my business at risk for any legal repercussions?

A: Yes! If you are in the health care field or a field that requires high client privacy you are at risk of violating the industry standards put in place, such as HIPAA, to protect your client’s identity and confidential information. The end of security updates to your Windows 7 PCs ultimately increases your vulnerability to cyber attacks and viruses.

Q: Can we upgrade this internally?

A: Although we highly recommend an experienced IT vendor to complete the upgrade it is possible to do it on your own. Microsoft created this handy check list for small businesses to use as the upgrade. It is recommended that if you are upgrading more than 10 PCs to contact an IT vendor to assist in the ease of transition as well as protection of the contents of each PC. At tech42 we believe that it is important for businesses to understand the severity of this upgrade and even if we are not your vendor of choice, we would be happy to assist if you have any questions.

Q: How do I schedule an upgrade for my business?

A: Give us a call at (570) 209-7200 , Call our Director of Technology Consulting, David Abdalla, at (570) 866-0335 or email us at ITpartners@Tech42llc.Com .

Technology Building Blocks for Your Business

Wed, 26 Jun 2019 23:52:00 GMT

It is not uncommon that technology within a business is set up and maintained but not evaluated like other crucial segments of the business often are. Recently, we teamed up with other local companies that all have a hand in office technology to inform Lackawanna and Luzurne County businesses of where they need to focus their attention. On Thursday, June 13 ^th Fibertel Inc, tech42, Guyette Communications, Topp Business Solutions and Red Collar Bandit gathered local professionals at the Wilkes Barre THINK Center for an afternoon of networking and informative presentations geared toward growing their business with the help of technology. “Technology Building Blocks for Your Business” included the following topics, Properly Cabling your Business for the Future, Significance of Updating Network Equipment, Types of Phone Systems Available Today, Office Automation Solutions and Importance of Auditing your Vendors.

Tech42’s education was put together to inform local business owners of the importance of updating and maintaining their hardware and network. In the coming months, we are strongly encouraging business owners to upgrade their systems to Windows 10 before the Windows 7 end life in January 2020.

The over 35 attendees were able to interact with industry professionals during a question and answer session after the presentation. The importance of all the business technology working together was showcased throughout the event but also during the Q&A.